Rated 4.5 out of 5 by 15
Rated 5.0 out of 5.0 by rbsasson enjoyed excellent stay.....hotel is very nice, modern, and clean.
Hotel is fabulous. The staff from manager down goes out of there way To accommodate any needs. Room was large clean modern and very comfortable. Recommend this hotel above any other in syracuse where I have stayed.
February 13, 2014
Rated 4.0 out of 5.0 by MJ513 You get what you pay for
The gentleman that was at the front desk when I arrived at 9:30 pm was the same gentleman that was there when I left around 9:30 am... thought that was weird that he was still there. He was great assistance.
Lobby area/hallway - very clean
Towels and sheets - very soft for hotel towel and sheets.
Soda - granted it was only 50 cents - was expired. But hey - you get what you paid for.
I'm a Platinum member and there was no recognition, not even a Thank you.
The room - booked a queen - I doubt it was even a double looked more like a twin. I'm a tosser and turner so I need the room and was afraid of falling off.
Overall, I would recommend it as I put in the title - you get what you paid for.
December 30, 2013
Rated 5.0 out of 5.0 by Ricky722 Great people, Great price
Excellent staff, good location, and good value, will stay there again
November 21, 2013
Rated 4.0 out of 5.0 by Jonessey Excellent
We arrived at 1am, exhausted! Staff was alert, attentive and helpful. Even giving directions for our departure in the morning and offered to print us a map. We reserved a manager's special and were given a 2 bedroom suite with 2 baths. This let us sleep in a little longer in the morning as we did not have to share a bath! Very nice upgrade! Great location, easy access to tollway! Great stay!
October 21, 2013
Rated 3.0 out of 5.0 by Westiezmom Candlewood E. Syracuse, NY
Cozy one room suite. TV was a little small in relation to where the bed was, but workable. Kitchenette had all needed amenities and was clean. Nice recliner in room!
Was disappointed not to get "special treatment" for being an IHG rewards club member. Last hotel I stayed at got a nice welcome package.
October 1, 2013
Rated 4.0 out of 5.0 by tooters74 Very Friendly and Clean
Nice place to stay. Staff was very friendly and helpful. Clean rooms and hallways.
September 29, 2013
Rated 4.0 out of 5.0 by NM744 Comfortable bed and great service.
Everything was great except there is no ice machine and no breakfast.
September 27, 2013
Rated 5.0 out of 5.0 by Debra2013 Great stay
We stayed over in Syracuse both on our way to and home from Cape Cod this year. Since this is the first year we were traveling with a pet, I had to search around a little more for a place to stay. We've used this location as a stopping point a number of times and generally have stayed at either the Marriott Courtyard or Springhill Suites. Neither of these locations allow pets so they were off the list. Plus their rates were sky high on our trip out due to the State Fair.
I was very impressed with our experience at Candlewood Suites. The room was neat, clean and comfortable - comparable to what we've had at a Courtyard. The full fridge was helpful since we had some items in a cooler that wouldn't have made the next day. The gentleman at the front desk was very helpful and provided us local directions and some takeout menus. I made sure to book a room for our return trip home before leaving.
I'm very picky about hotels and was a little worried given the lower price at Candlewood but there was no cause for concern. I would definitely recommend it to anyone and will be staying there on our future trips through the area.
September 16, 2013