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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    86%
    Recommend This Property

    Overall Experience

    4.2

    based on 84 reviews
    86%
    Recommend This Property

    Ratings Breakdown

    84reviews

    • 5 Stars
      47
    • 4 Stars
      22
    • 3 Stars
      6
    • 2 Stars
      7
    • 1 Stars
      2

    Great Stay!

    By

    June 24, 2015

    club

    We enjoyed our brief overnight stay. It was perfect.

    RB

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    great place to spend the night

    By

    June 05, 2015

    club

    Very good experience with a great big suite and enjoyed a very quiet nite at a pretty good price.

    Posted byHotelStaff
    June 05, 2015
    We really appreciate you taking the time to write a review of our hotel. We're so happy to hear that you enjoyed your stay with us, and we look forward to seeing you again on your next trip to Syracuse!
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    Excellent overall

    By

    May 28, 2015

    platinumelite

    Conveniently located, great value for money. Enjoyed my stay.

    Posted byHotelStaff
    June 01, 2015
    Thank you for taking the time to review our hotel. We strive to provide clean, comfortable accommodations at a great value to all of our guests, and we're so happy to hear that you enjoyed your stay with us. We look forward to seeing you again next time you're in the area.
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    Not sure if stay again

    By

    May 21, 2015

    club

    1st time @Candlewood suites. Did not get the type of room that was booked 2 weeks in advance as the Room was not cleaned by maids, forgot.

    Posted byCustomerCare
    May 30, 2015
    Dear Valued Guest, Thank you for being an IHG Rewards Club member and leaving a review of your stay. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay with regard to room allocation and housekeeping services. Please accept our sincere apologies for any inconvenience these issues may have caused you. The feedback we receive from you enables us to target problem areas. We hope to have an opportunity to serve you again. We value you as an IHG Rewards Club member and hope you will continue to choose IHG for your future travel needs. Sincerely, Lera P Case Manager IHGCare
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