Rated 4.0 out of 5 by 248
Rated 5.0 out of 5.0 by jamie and kim overall experience
The property appeared very well maintained. The rooms were very clean, and the bed was extremely comfortable. Lounge was nice, and bar staff was friendly and down to earth. Front desk was efficient and helpful. Also felt more comfortable seeing a security officer on premises just due to the fact we were downtown, and as a smoker I had gone outside a couple of times alone.
June 4, 2014
Rated 4.0 out of 5.0 by DKAP1 Quick stay- 1 night
Very satisfied overall, dis not realize it would be 2 double beds, not queen beds. Restaurant for dinner was very average, and overpriced.
June 4, 2014
Rated 5.0 out of 5.0 by zeckle31 Wonderful service
My stay at Crowne Plaza was quite enjoyable. The accommodations were exceptional. The staff was helpful.
June 3, 2014
Rated 5.0 out of 5.0 by Miss Parson Once a year
Once a year, I attend the Upper New York Annual Conference of the United Methodist Church, and I treat myself to staying at the Crowne Plaza. After a long day of meetings, it is nice to come back to the relaxing atmosphere and comfortable room for a good night sleep. It is a splurge, but definitely worth it.
June 2, 2014
Rated 5.0 out of 5.0 by Zahir Very nice
Very friendly atmosphere and location. Will visit again
May 19, 2014
Rated 5.0 out of 5.0 by Kitty43 great place!
lovely hotel in the downtown area. highly reccommend
May 10, 2014
Rated 2.0 out of 5.0 by Carol512 Not a great experience
The staff was friendly and helpful. We requested transport from the van service and were told to be waiting in the lobby in 5 to 10 minutes. Got to the lobby in less than 5 minutes and the van had left. Then we had to wait at least 20 minutes for the van to return. Which was okay except that we were very tired and had been traveling for several hours and were trying to go out for a quick dinner. But the worst part of the night was the shower which dripped. My daughter took a shower before going to bed and then the shower dripped the rest of the night. I tried everything to get it to stop with no success resulting in not getting very much sleep that night.
April 30, 2014
Rated 4.0 out of 5.0 by GandDSearing Nice Room, Bad Location
We had received a free night and used it to celebrate our anniversary. It is very close to the highway which made sleeping difficult. Also, this hotel is not geared for romantic getaways, but seemed to really cater to business people. Everything was nice and modern and clean, just not conducive to our likes for our style of getaway we were having.
April 26, 2014
Rated 4.0 out of 5.0 by Manny41 The Best Hotel in Syracuse
Great location, and great customer service! This is the only hotel I stay at when visiting Syracuse.
April 22, 2014
Rated 5.0 out of 5.0 by Lori109 Front Desk
Very helpful front desk staff. They provided me with written directions and support with all my questions.
April 21, 2014
Rated 1.0 out of 5.0 by cinsin825 Understaffed in every department
My room was not ready until 6PM due to understaffing in housekeeping. I Had to wait for a table in the restaurant for over 20 minutes even though there were many available tables. The reason, I was told, was because there was not enough wait staff to take care of the tables.
I waited over 15 minutes for a chef to return to the omelet station. The batter for the "make your own waffles" was empty. There was no bread to make toast. I questioned the man who seated us as to whether or not the above mentioned items would be refilled/staffed. I only saw 1 waitress for entire restaurant and 1 gentleman working in the buffet/food area.
April 16, 2014
Rated 4.0 out of 5.0 by march573 Great Hotel but Not the cleanest.
I enjoyed my stay at Crowne Plaza. The location was excellent and within walking distance of restaurants and theater. My room was wonderful but a little noisy from the interstate. I tried to enjoy the lounge for a couple of drinks and there was a group of women who were extremely loud and cackling. While I was there another large group came in and were crawling over the backs of the couches to sit on. It made conversation very difficult to have between 2 or three people. We wound up almost yelling to one another to be heard. I was glad to finish my drink and head back to my room. We headed back to our rooms around 9:30-9:45pm Only to try to avoid a large group that had just checked in and was trying to fit all of themselves on the elevator. my colleagues and I scrambled to find another elevator that was not packed with yelling guests and baggage.
My room was great.. However not cleaned well. there was a sticky substance on the desk and sticky stains down the back of the desk chair. This was my first overnight in Syracuse so I took an upper floor. The view was wonderful, but the noise from the interstate a little jarring. I slept fair. not great and was a little drowsy all day in my conference from the lack of sleep. I would stay again and ask for a room away from the interstate and maybe pack some Lysol wipes to go over the surfaces before I use them.
April 12, 2014
Rated 5.0 out of 5.0 by Mattc100 Nice rooms
I've stayed at this hotel many times in recent months for business. The staff is always helpful. Rooms are nice, clean and comfortable. Choice of bar dining or sit-down dining is good. The fitness center has some basic equipment, but has enough of them to allow use on demand.
I only have two minor complaints. First, several of the rooms have noisy air conditioning units. Second, the menus offerings at the restaurants could use some variety.
Overall a nice hotel worth a recommendation.
April 11, 2014
Rated 1.0 out of 5.0 by Monica3 Unhappy
We have stayed here numerous times but this one was the worst. We found a pill in our bed and no one apologized or said that they would redo our beds. My child was so nervous after that, that she would not lay in her bed. I also called down for fresh towels at 10pm and they did not arrive till the next day at 3pm, what was the hold up? They did not have an answer for me. To add more we had horrible service in the restaurant and over priced food. Unfortunately, I will look to other hotels in the area instead of staying here, especially since I am in this area multiple times through out the year and would like to enjoy my stay!
April 3, 2014
Rated 5.0 out of 5.0 by dwayner Great location and excellent service
This was our first trip to Syracuse, it was for a race and this was the host hotel. We loved the friendly and truly helpful service of the front desk staff. The city had a lot to offer in terms of dining and shopping, and all in close proximity to the hotel. They hold a few races in this city and we won't hesitate to come back and stay with the Crowne Plaza.
March 26, 2014
Rated 5.0 out of 5.0 by Jospar Great Stay; Comfortable Room
Stayed at the Crowne Plaza for the Syracuse Half-Marathon weekend 2014. We were quite happy with the room: excellent sleep, clean room, good shower. Staff were very helpful, pointing us around Syracuse, got us to the starting line on time. Even the circular shape of the hotel made it easy to spot from a distance when running the race. Will be back.
March 26, 2014
Rated 4.0 out of 5.0 by childnp small room
It was a small room because the hotel is round and they try to maximize space. Enjoyed the stay and price was a little high but we liked the location. We were in town for the St. Patty's Day Parade and wanted someplace close. Shower stall was dirty. When we entered room, last person's bill was still on the floor, just inside the door. Stayed 2 nights and house keeping did poor job cleaning room on 2nd day. Didn't replace dirty glasses, didn't wipe down table and desk top, etc.
March 23, 2014
Rated 5.0 out of 5.0 by Ljubie2 Crowne Plaza-Syracuse
Great facility, great, professional and courteous staff.
I'll definitely re-book.
March 19, 2014
Rated 5.0 out of 5.0 by Syracusegrad12 Never a bad stay!
I was in the hospital from February 15-20. My family came up from out of town to visit me and the hotel offered a rate for Crouse Hospital that was very reasonable. Suriyah went above and beyond and the staff accommodated my family's late departure without fees. I will always have them stay there because they love the facility and it's let friendly!
March 7, 2014
Rated 4.0 out of 5.0 by Dave II Liked the connecting room feature.
I do not feel paying extra for parking was right !!
February 26, 2014
Rated 5.0 out of 5.0 by California Mom Great service.
My son and I stayed at this hotel for a college visit. The staff was super friendly and helpful. Because the hotel is near a freeway, we could hear traffic noise but it didn't keep us from a good night's sleep. We would definitely stay here again.
February 22, 2014
Rated 4.0 out of 5.0 by Msklar Showers
Place and service are great but the showers are by far the worst of any i have encountered anywhere and the reason i can no longer stay there
February 22, 2014
Rated 5.0 out of 5.0 by andy-71 great stall, and comfortable accomodations
the staff was friendly and helpful, thank you for a great stay
February 21, 2014
Rated 4.0 out of 5.0 by Toll Nice Surprise.
I stayed at this hotel in the 70's when it was a Holiday Inn. As far as I can remember, the new interior design from the lobby and public areas, to the rooms, is far nicer now as the Crowne Plaza than it was then. This hotel is convenient to both SU and downtown and it feels like a nice big city hotel. Parking is cheap and though I had read that the upper floors were noisy, I stayed on the 6th floor and I had no trouble with noise. The beds were very comfortable for me, and I love having at least 2 pillows so four was kind of luxurious. The desk staff was very pleasant and customer oriented. We had them call a taxi for us that the cab company said would be there by 5:35 pm. It didn't arrive until 6:05 and in the interim, the desk kept ringing the company and inquiring about our cab. They arranged alternate travel in their airport shuttle should the wait continue.
My only criticism would be in the way they handle their room service. The food was good, arrived in a timely fashion and was presented by a courteous and helpful waiter. However, the room was ill equipped to handle the dishes, and glassware we needed for our meal. It would have been nice to have a serving table of some sort like I've had in other hotels. The rolling table could hold all of the serving accoutrements, and be backed up to a bed allowing the bed as a seat for one diner and the office chair from the desk could be the seating for the other diner. We made do with the tiny table that held the coffee machine but everything was so smooshed together that I spilled most of my beer. This caused another problem as we only had one napkin for two diners. It still was a pleasant meal, and the hotel was very satisfactory. I would definitely stay there again.
February 14, 2014
Rated 4.0 out of 5.0 by Steph1952 Issue free stay
This is probably the fourth or fifth time that we've stay at this hotel and like all the other stays, it was really great. Friendly, helpful staff, comfortable, clean rooms and good food. We will definitely continue to stay here when we visit Syracuse.
February 12, 2014
Rated 4.0 out of 5.0 by Larzman Cozy stay - ridiculous extra charge
I love the Crowne Plaza Syracuse - over the years of visiting, it's my favorite place to stay. I enjoyed the buffet breakfast - with the made-to-order omelets.
Imagine my surprise when, for the first time ever, I asked to pay $9/day for parking. Really?? In Syracuse?? You gotta be kidding.
February 5, 2014
Rated 4.0 out of 5.0 by CBerry Nicely decorated but noisy.
The room was very nicely decorated and clean. The staff was friendly and helpful. The only problem was the traffic noise from the highway was very disruptive to my ability to sleep.
February 2, 2014
Rated 2.0 out of 5.0 by jacf6228 disappointed
I did not find this property to be warm and inviting. Front desk staff did not make much of an effort to do more than the minimum. Restaurant was not busy but food was not hot and when I commented on it the manager said " It came right from the kitchen!" I wasn't going to argue with him, just bringing it to his attention.
Room temp was difficult to regulate and bed/pillows were not comfortable. Modern décor was not to my taste.
January 26, 2014
Rated 3.0 out of 5.0 by Parent of SU student Top floors noisy
We staying on the executive floor since they had no other King rooms available. It was on the 17th floor. We had to turn on the fan to create white noise inside since the wind was causing some really loud noises when trying to get inside? Also, the heat did not turn off but went higher than we set it so we had to then turn on the AC to get the temp back down to where we wanted it.
Elevators are ALWAYS a pain here. Weird/Different system which is confusing and causes issues for first time patrons and you always have to wait VERY long. I never say more then the A/B elevators working - C never showed up the entire time we were there. 2 elevators is not enough for 20 floors of guests!
January 17, 2014
Rated 3.0 out of 5.0 by SuzanneC Good, but staff professionalism was lacking
Overall good experience, but we basically had issues with a few staff people.
We changed our reservation over the phone a month before. This change was not in the system once we arrived, and the woman at the desk was not super pleasant about this, brushed it off. Then we asked to change rooms because we needed a cot, and the room we were in wasn't allowed a cot. This seemed to confuse the same staff person so it took awhile to sort out.
Next day, the room wasn't cleaned very well. Not enough towels.
The bar staff were great. Front desk staff not so great. Breakfast hostess in restaurant not very pleasant. The food was very good.
Room was noisy. We were right by the elevators and we were woken up each night with a lot of people coming and going, slamming doors. Can't complain about highway noise too much - we were higher up and it wasn't obnoxious.
January 16, 2014