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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    95%
    Recommend This Property

    Overall Experience

    4.6

    based on 127 reviews
    95%
    Recommend This Property

    Ratings Breakdown

    127reviews

    • 5 Stars
      91
    • 4 Stars
      28
    • 3 Stars
      4
    • 2 Stars
      2
    • 1 Stars
      2

    Poor Customer Service

    By

    April 20, 2015

    A mistake in booking resulted in an early checkout by the hotel. Instead of calling to inquire about ALL my belongings that were still in the room, they callously threw all my belongings in a bag with no regard. Prescription lenses scratched in that fiasco. Then failed to secure my items and just had my bag at the front desk with an attendant who did not know why it was there.

    Very poor service!

    Posted byHotelStaff
    April 23, 2015
    I would like sincerely apologize for the experience surrounding your stay with us. It is very disheartening to read this review, as it is always our goal to deliver excellent customer service to each and every guest. Please know that we will promptly address this review with our team members. If you would like to further discuss this with us, please do not hesitate to contact us directly. Our hope is that one day we may be given the opportunity to regain your trust in our customer service. Thank you for your feedback.
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    El Paso Candlewood

    By

    April 15, 2015

    platinumelite

    Great place to stay. Movie theater next door and places to eat are close bye.

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    Spacious and clean

    By

    April 15, 2015

    This hotel was located next to the highway, Walmart, a movie theater and easy access to a variety of restaurants if needed. It was very spacious and clean. It's hard to find good hotels that have room for large traveling families. No complaints here!!!

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    Great Overall Experience

    By

    April 12, 2015

    I had never stayed at a Candlewood Suites. My family and I were extremely impressed by the cleanliness in both the public areas and in the suite. The staff was very polite and friendly. Suites are spacious and provide many of the same conveniences of home. The complimentary laundry room was also a huge help during our unexpected long stay. We will now always look for Candlewood Suites when traveling.

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