Rated 4.5 out of 5 by 56
Rated 5.0 out of 5.0 by HighwayHauler Great Location when passing through El Paso
This is my favorite property when heading West or returning from the West. Great clean, comfortable rooms and beds. The staff is always friendly and helpful. I either have just finished a 545 mile drive or am facing one in the morning and this property is like an oasis in the desert to me. One of these days I will stay longer and see what El Paso has to offer.
June 12, 2014
Rated 5.0 out of 5.0 by USAF2000 Another great stay
My second time here and this time I got a queen room. I thought it was better than the King room. Thanks to the staff for getting me on the first floor also. Anytime I travel to or through Texas this will continue to be a stop!
June 2, 2014
Rated 4.0 out of 5.0 by AGeorge Nice and Clean
Hard to find a issue. The place was clean and the staff helpful. Not sure what more one could ask.
June 2, 2014
Rated 5.0 out of 5.0 by HighwayHauler Great stop on my way to Northwest
I've stayed at this property several times before and it just seems to be getting better each time I stay. I really like the location as I can avoid much of the morning rush hour traffic when heading West.
June 1, 2014
Rated 5.0 out of 5.0 by athir nice place, great people
I recommend this place to everyone visiting el paso, or staying there for work.
May 27, 2014
Rated 5.0 out of 5.0 by USAF2000 Excellent
I spend a lot of time on reviews so I hope this helps you. I did have to wait 20 min because the receptionist couldn't get ahold of the cleaning crew to see if my room was ready but other than that this place was great. Front lobby was very welcoming and staff was friendly. On my way up to the room everything seemed like it had just been cleaned. I got in to my room and it was a little too big. I had a king room but there wasn't enough furniture to fill the room it seem like an empty house right before a move. I wouldn't consider this a complaint more an observation. I don't want to seem unappreciative but the only reason I mention it is because the TV was hard to see from my bed which felt like a mile. I had to move the chair to relax and watch TV before I went to bed. But I will be staying here again when I pass back through.
May 17, 2014
Rated 3.0 out of 5.0 by Dinodoni Not my typical experience and not what I expected.
I was very disapointed that NO one cared that we are Platinum members at all. Not only was I not recognized, but even after I gave them my card and asked for a up-grade on a slow night they told me NO they were sold out. They lied about that and I do NOT like that.
Next, was that they only had 1 dryer working out of 4. While one nice girl at the counter did help me dry them in the maids dryer I don't understand how you can have 3 out of 4 out at the same time.
Lastly I asked on Friday afternoon about a movie. They told me that 2 of the movies I wanted were due back in that night and they would call me so I could get it. That never happened. Ever.
I asked and asked and checked and checked. I was NOT aware that you could check out movies for 4 days and hold them in your room. I know it is a benefit to us and I am thankful of that, but there has to be a better way and some sort of rules for that. I leave books and other things I pick up on the road at most of Candlewood stays, but I will NOT stay at this hotel again in the future.
April 30, 2014
Rated 4.0 out of 5.0 by EZ Mike Enjoyable
Very warm atmosphere! Staff very helpful and friendly.
February 28, 2014
Rated 5.0 out of 5.0 by Smitty44 Great Place to Stay
Enjoyed the stay. Friendly staff! Beautiful hotel.
February 26, 2014
Rated 5.0 out of 5.0 by Marco50 Weekend Trip
We had a great time at your hotel from start to end.Everyone we encounterd was courteous and helpful including the other guest.We took advantage of the dvd library and the cupboard store,even our grand daugther said she was impressed with the room and staff and she is only 8yrs.,again thaks for a comftrable weekend.
February 26, 2014
Rated 1.0 out of 5.0 by Slim Pickens Bad nights stay
One of the worst nights I ever spent in a hotel. There was more noise than being in a bar room. People running up and down the stairs, slamming doors and yelling in there rooms. I would never stay there again.
February 15, 2014
Rated 5.0 out of 5.0 by HighwayHauler Good Winter Stop over for me
This is my first stay at this property and I was delighted. The room was great and the staff was helpful. I like the fact that I could easily get to the hotel when heading East by using the loop road and did not have to go through town first. Only downside was the a/c heater unit was a bit loud. I ignored it as I was very tired but it might have been objectionable to some light sleepers.
February 8, 2014
Rated 4.0 out of 5.0 by AlexisD Almost Great!
Great location with large variety of restaurants from fast food to steakhouses close by. Cinemas, Walmart and Lowe's close by. Safe area, attractive building, and superb staff .
The only items that prevented the room from being great is the room door very very slowly closes and then BOOM it shuts. Thankfully we didn't have neighbors going in and out of their rooms either of the two nights we stayed there.
The other item is the A/C unit. At night I like a slow not too noisy fan to run but this one does its own thing due to being a unit that is designed to detect when you leave and enter the room plus being designed to save energy. I'm sure it's a high quality unit but just not my favorite.
In spite of those two items, I would definitely stay again and recommend.
Oh, beds were comfortable, and the room, bedding and towels were clean and seemed fairly new.
January 29, 2014
Rated 4.0 out of 5.0 by AlwaysOnTheRoad127 Perfect but . . . .Slam!!! Slam!!! Slam!!!
The hotel is very close to Ft. Bliss, Walmart, restaurants, and a very nice movie theater. Features include free laundromat, high-speed internet, DirecTv, microwave, full size refrigerator, dishwasher, pots, pans,dishes, a kitchenette, and a gym to work off all those calories. The hotel is new and the rooms are wonderful. One issue. The automatic door closers slam the doors instead of quietly closing the doors. I barely got any sleep because of the automatic door "slammers". The door closers slammed the doors so hard that the floor shook and I was constantly awakened despite the fact that slept with a pair of Bose QC15's with pink noise playing to block out the noise. If you're a light sleeper, get a room on the first floor and good pair of noise-cancelling headphones.
January 24, 2014
Rated 4.0 out of 5.0 by Raffi11 great rooms for the price and service
clean rooms and good access to anything in northeast el paso. No breakfast, but there are plently of places within a couple minutes. Movie theater within walking distance. Pet friendly.
January 5, 2014
Rated 5.0 out of 5.0 by PattyAnn Nice, New Location
I was pleasantly surprised when I found out this place was well off the east/west freeway. It is in a much quieter area with plenty of nice, new places to eat and shop close by. I was able to upgrade to a large room that was very clean and well stocked. I love having a full kitchen as I can warm up leftovers and save money that way. I also found a great rate for this room on the IHG.com web site.
January 5, 2014
Rated 5.0 out of 5.0 by Okc boy Nice place
Room was great staff was great. Would recommend to anyone!
January 3, 2014
Rated 5.0 out of 5.0 by Bobo1919 Convenient and great service
Excellent location and service. For someone just making a rest stop for the night, having a movie theater right next door was perfect. The staff are very friendly and there were no questions unanswered. I would definitely stay here again when in the area.
December 31, 2013
Rated 5.0 out of 5.0 by picturegal Great for privacy
This is a true suite, not a sofa bed and mini fridge crammed into one room and called a suite. There is a living room with sofa bed and easy chair and TV with DVD, a full kitchen, bathroom, and separate bedroom with a closing door. They keep the price low by dispensing with daily maid service, which is fine with us. Very conveniently located to the airport and highways; restaurants and grocery 2 minutes away. Only 2 complaints: could use more hooks in the bathrooms for wet towels and the thermostat worked fine for the living room but the bedroom was a lot warmer than the living room and I couldn't figure out how to change that. Staff was very friendly and the whole place is really nice. I definitely recommend it.
December 30, 2013
Rated 4.0 out of 5.0 by LinnB Loved the stay
We enjoyed our stay here. The room was what we expected and it was very clean. My only complaint was we like it cool at night when we sleep. We could not set temperature below 65. Because it was cold outside the heat kept coming on when the room got below 65. Other then that we had a great stay.
December 30, 2013
Rated 3.0 out of 5.0 by Abc123Abc123 Candlewood El Paso, TX
Comfortable bed. Not enough staff - front desk was left unattended too many times because the front desk staff was vacuuming hallways or taking out trash. Minimal service - no linen change in one week's stay - had to ask for more towels.
December 25, 2013
Rated 4.0 out of 5.0 by Therese66 Nice little kitchen
No one returned a blouse I left behind, unhappy!!!
December 17, 2013
Rated 5.0 out of 5.0 by Toolpeddler Great Stay
I have written so many positive reviews on this IHG chain I had to sit and find something critical to say.....
GET SOME STATIONS ON THE TV! I don't need 8 news and 12 sports channels.
Actually just a comment on every major chain in the US not just this facility.
Good job folks.
December 10, 2013
Rated 5.0 out of 5.0 by catbol4 wonderful expierence
Candlewood Suites was well above my expectations!! The staff was fun and friendly.. We reserved 2 night and ended up staying 3 nights. I make at least 2 trips a year to El paso and I will be staying here. Thank you for making our visit more enjoyable!!
November 21, 2013
Rated 5.0 out of 5.0 by Gman3 Great Stay
Great experience! Very courteous and professional staff!
November 19, 2013
Rated 4.0 out of 5.0 by EMRTerri Cleanliness
Only area I found unsatisfactory was the cleanliness of the hardwood floor area. I wore white socks while walking around in the room and each evening found my socks to be 'dirty' looking from whatever was used on the floor. My thought was it didn't look like they used clean/fresh water/solution to clean that area.
Other than my dissatisfaction with the floor, everything else about the facility was very comfortable.
November 18, 2013
Rated 4.0 out of 5.0 by Mego1234 Great Service
I was going to be a late check-in. The staff called the number on file to confirm that I was indeed still arriving. I appreciated that.
Upon check-in, I had only 1 bed. My reservation was for 2 beds. This did, however, work out OK as my friend was unable to attend. So, I spoke with the clerk and pointed out the mix up and he apologized saying that you were completely booked that night and he had a look of fright on his was until I told him that the mix-up was OK, that I didn't need the second bed. I asked for a lower rate since I only had the one bed and he gave me a great rate! I was very appreciative!
The suite's bathroom cleanliness had a bit to be desired. There was a hair pin and what looked like a cut toenail on the floor. YUCK!
But, overall my stay was a great one. Will indeed stay there again.
November 14, 2013
Rated 5.0 out of 5.0 by Liz016 Makes you feel like at home
I highly recommend it best hotel I been to I have a 10 month old and it made our stay so comfortable. Next trip we go to I will make sure there's a candlewood suites hotel that's my new hotel of choice from now on.
November 6, 2013
Rated 5.0 out of 5.0 by CalCris Great hotel room ... awesome staff!
I love this hotel! The staff was ultra friendly and helpful and everything in the room looked brand new. The fully stocked cabinets and kitchen were a nice surprise. It is close to the freeway, plenty of parking spaces and lots of restaurants in the area. I would return to El Paso just to stay in this hotel again! ... I highly recommend it!!
October 20, 2013
Rated 5.0 out of 5.0 by GDawn Great Service
The location and price were the two main reasons for staying here. The hotel staff was extremely helpful when asked for directions to different activities and sites to see in the area. The room was clean and comfortable. The only downfall was the lack of a pool. I will definitely be staying at this hotel during my future visits to El Paso.
October 18, 2013