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Rated 4.2 out of 5 by 33 reviewers.
Rated 4.0 out of 5.0 by good value nice room, good value. they don't have housekeeping services on a daily basis, but you can exchange your towels and linens as you wish. October 20, 2014
Rated 4.0 out of 5.0 by Convenient to Interstate Highway and Business Areas Choosing a stay near the Interstate Highway, between family members in the Chicago land area was convenient. Was a little tricky initially finding the suites in the business area the first time, but after that, piece of cake. Loved that we could cook our breakfast in the morning before heading out for daily adventures. That was one of the main reasons for choosing the Candlewood Suites. The staff were great, the few problems that we initially had were taken care of immediately. Would totally recommend staying at the Candlewood Suites. October 18, 2014
Rated 2.0 out of 5.0 by Nice place but maybe not so nice Room was very spacious and nice except for stains on carpet.Staff was very accomodating of my one day early check in. Staff was not very understanding about how inconvieinient check out day is with no working elevator (broke the night before I checked out and was not fixed by morning).Other customer complaints heard in lobby were met with the same derision. October 15, 2014
Rated 5.0 out of 5.0 by Excellent stay The staff was friendly and the room was clean, bed comfortable. October 15, 2014
Rated 5.0 out of 5.0 by Great stay Front desk employee very friendly. Very convenient location near the interstate and good sound proofing for a quiet night sleep. October 12, 2014
Rated 4.0 out of 5.0 by Great hotel if you can find it Hotel was great, new and clean but hard to find. The kitchen amenities were excellent, great for cooking and had everything I needed. October 9, 2014
Rated 3.0 out of 5.0 by Bad Manager The manager, Mahendra, has no people skills. We arrived at the Candlewood, Elgin, and Jamie, who was at the desk started to check us in. A guy came in AFTER us and the manager, Mahendra, came out to assist him. When we were done checking in Mahendra instructed Jamie to give the other guy a room before us even though he arrived AFTER we did. Jamie apologized to us and told us she did not know why Mahendra told her to assist the other guy first. What kind of nonsense is this!!!! October 2, 2014
Rated 5.0 out of 5.0 by Great stay This hotel has always amazed me. We first stayed in May of 2014 and again Sept. 2014. We are looking forward to our next stay in May of 2015! September 25, 2014
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