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Rated 4.6 out of 5 by 76 reviewers.
Rated 5.0 out of 5.0 by Staff Greeting the staff at the front desk are the best I have ever experienced in hundreds of hotels stays. Melissa particularly was just so friendly, welcoming but what set her above all others is it is just so natural. She definitely made the stay more pleasant. The beds are better than the last stay so thank you for updating them. With their assistance and the atmosphere created in the lobby it almost felt like home. Room size was large, halls quiet at night, gym very good. November 17, 2014
Rated 5.0 out of 5.0 by Very Friendly Staff Wanted more for breakfast but enjoyed the suite. Staff Very Friendly and helpful November 10, 2014
Rated 4.0 out of 5.0 by Clean, Comfortable, Responsive Staff Our room was clean and comfortable. Bathroom also was clean and spacious. Kitchen was great and even had a complimentary bag of microwave popcorn. Microwave clock was a bit too bright at night in the darkened room. WiFi and TV channel selection was very good. We had a minor issue with our rate at check-in and the staff was responsive and resolved it. Location is good for Fort Drum but is a bit out of the way for Watertown shopping compared to some of the other hotels on Arsenal St. Walmart Superstore right next door was convenient. November 5, 2014
Rated 4.0 out of 5.0 by Great staff, bed needs to be upgraded It was my second stay @ Candlewood. The staff was very nice, the overall hotel is very nice. My only problem , which is kinda big, is that the mattress needs an update, very old, you feel the indent in the middle of the bed. Not very comfortable to sleep in. November 3, 2014
Rated 5.0 out of 5.0 by very nice and clean hotel very comfortable but load noises at night unexplained November 2, 2014
Rated 3.0 out of 5.0 by So So Hotel, but great staff and service The title says it all. Tired hotel in need of refurbishment, problem with bugs, flies, roaches and wasps. The Good: Excellent staff. Friendly and very efficient in handling complaints Good bang for the buck Some restaurants nearby The bad Old property Bugs in room and hallway (Yikes !!!!) One elevator, somewhat inconvenient Far away from Malls Overall an ok stay, would recommended for extended and for the budget minded. A lesser place compared to some, but still adequate but only somewhat October 29, 2014
Rated 5.0 out of 5.0 by Clean and comfortable The Candlewood Suites was a great place to stay. It was clean and comfortable. A home away from home! Places to eat were just a few miles away. October 28, 2014
Rated 5.0 out of 5.0 by Excellent place to stay. This is probably one of the best hotels that I have stayed at. From the minute that I checked in until I checked out the staff was exceptional Sandra the manager was extremely professional and polite willing to chat with a guest whenever possible. Michelle, Kendall, Demetrious, and Kelly who worked the front desk were amazing, friendly and extremely competent. They knew the surrounding very well and made some excellent recommendations on where to go and what to do in the area. Melissa the sales assistant was amazing, she always had a cheerful smile and a kind word for the guests and she was very knowledgeable about the IHG reward program and helped me out immensely. Nina, Carrie and the cleaning staff were polite, friendly, and hard working. They didn't mind going the extra step to make my stay there pleasant. Lastly the maintenance crew was on top of everything; Kyle and Rodney were on top of every issue or got to it before it became one. Overall this was an amazing stay one which I would gladly repeat. October 27, 2014
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