Rated 4.8 out of 5 by 263
Rated 5.0 out of 5.0 by Lally176 Very pleasant stay
Very friendy staff and was there to please.Beds and pillows very comfy.Breakfast was good, wish they would stay open till at least till 10:00am.
April 28, 2014
Rated 2.0 out of 5.0 by Bill 70 Going back to Hampton Inn
Mechanical noise in room never stopped. AC system was difficult to stabilize the temperature. Breakfast left a lot to be desired.
April 27, 2014
Rated 4.0 out of 5.0 by pstewart726 Quick Overnight Stop
Was a great place to stop over for the night while returning from a southern family holiday. Front desk was excellent and room was comfortable.
April 27, 2014
Rated 5.0 out of 5.0 by Ice Queen Close to all amenities and the I 81
Enjoy the comfort of a very clean establishment that is close to everything, esp the interstate. The staff are most personable and willing to offer advice on eateries, etc. The grounds are very well maintained which is pleasing to the eye upon arrival.
April 17, 2014
Rated 5.0 out of 5.0 by Anniversary49 Anniversary
We went there in 2013 for our anniversary, we enjoyed it so much we went back again this year and requested the same room as last year and we were able to get the same room. The complimentary breakfast is comparible to a restaurant. It was a great pleasure.
April 16, 2014
Rated 5.0 out of 5.0 by TXCajun Good solid IHG family hotel
From the moment I walked in, the staff was courteous and friendly. Only a couple of notes and they aren't necessarily toward this specific hotel but HIE in general:
1) Would be nice to have hot oatmeal with toppings on the b'fast bar. Only had instant oatmeal which is packed with sugar - trying to stay healthy.
2) Would really be nice after a long day on my feet to have a proper ottoman or reclining chair to prop my feet up. Had to use the desk chair. It worked, but not by design. Otherwise, it was a nice stay. The hot soup at night was a nice touch, btw.
April 15, 2014
Rated 4.0 out of 5.0 by G-Ma 65 Quick stop
Arrived Sat.evening,last day of a trip..Excellent reception,fast service and had us in our room promptly. The room was clean and the bed comfortable...great way to end our vacation.within walking distance to several restaurants.
April 9, 2014
Rated 4.0 out of 5.0 by FortDrum-1 Convenient & Cozy
This was conveniently surrounded by restaurants by a variety of places to eat for lunch and dinner; all in walking distance. Breakfast was decent for a free meal, but I Starbucks and Dunkin Donuts was nearby as well. The staff was very friendly and did not hesitate to provide me with anything extra. It always annoys me when I ask for creamer and staff counts “1, 2”.
April 9, 2014
Rated 5.0 out of 5.0 by Mary G. Will Always Look for Holiday Inn Express!
My husband and I had such a nice stay at this hotel! I don't usually write reviews. I would be remiss if I didn't share what a wonderful experience this was. We were greeted with such friendliness! This friendliness continued throughout our stay. So it is safe to say the whole staff shares the same friendly qualities. (I was even greeted with a friendly smile and hello as I waited for the elevator!# The staff was also extremely accommodating. Our room was immaculate #every little corner) and that starts you out with a great feeling.
The room was very comfortable a quiet too. I did not miss my bed at all. The one there was very hard to get out of.
My husband and I both agreed after this stay, that there is no more shopping around for the best deal. We are only booking Holiday Inn Express because you can't beat the value and more importantly, the high quality and friendly stay! Thank you to the staff of this hotel. You made our 5 hour trip to see our son's lacrosse game wonderful!
April 6, 2014
Rated 5.0 out of 5.0 by Travelling Gals Return trip to Canada
Kudos to both Seth and Sam for clearing up a payment mistake on MY part in a very understanding and patient manner. Very appreciated! Our overnight stay was great and I love how convenient the hotel is to a variety of restaurants and various stores.
The chilli served @ 5 was delicious - a very pleasant perk.
You have a wonderful staff Seth as anyone we met was very cordial.
Will see you again in 2015 on our way to Florida.
April 4, 2014
Rated 5.0 out of 5.0 by Gramma10 Awesome!!!
I have to say, I have stayed in a lot of hotels over the years, and I was so impressed with this one in particular. Right from the first time I walked into the lobby, the employees were so friendly and accommodating. My daughter and myself gave my granddaughter a night in the hotel and shopping for her 16th birthday present. I had to pick my granddaughter up at the mall, so I ran over to the hotel first and asked if they would be able to take some balloons and gifts up to the room for me as I was running late. I can't even tell you how ready they were to help and even asked if we wanted a first floor room or top, of course with a teenager we choose the top floor. When we arrived back at the hotel after I picked up my granddaughter, they smiled and gave he thumbs up, like all is taken care of. When we got up to the room, balloons and gifts were set up very well, so she could see them when we walked into the room. At the front desk when we checked in, they asked when we wanted our pizza and soda delivered now or later, (we booked the room with the special of pizza and soda for ONLY $1.00 more) and it arrived piping out in 45 minutes. It was a perfect way to relax after spending a very busy day. Watched movies on their flat screen tv, went and got some ice cream and then a short trip back to the hotel for a nice comfortable good nights sleep. But, it doesn't end there, a really outstanding breakfast was served in the breakfast area and didn't disappoint us, hot food, eggs, bacon, bagels, cinnamon rolls, sausage gravy and biscuits and such a good variety of healthy fruits and drinks. I would recommend this hotel to anyone that has ever been disappointed when they have made reservations, and get to a hotel and were totally mislead. I for one, will always try to make sure I book any future hotel reservations with Holiday Inn Express in my book they are the BEST. Thank you everyone at Holiday Inn Express in Watertown, New York, for making my granddaughter birthday one to remember!!!!!
April 2, 2014
Rated 5.0 out of 5.0 by Super 10 relaxing
We have been to this Hotel for 3 years in a row for our anniversary.
It has been a wonderful experience each time. The room is great and comfortable. The Jacuzzi is very relaxing.The staff is great and very friendly. I would recommend this Hotel to anyone looking for a great clean room.
April 1, 2014
Rated 5.0 out of 5.0 by kreme Very clean, enjoyable stay
My wife is very picky about hotels, especially cleanliness. We found this met ALL of our expectations for cleanliness and comfort. The only complaint is it was a little noisy from someone having an argument in the next room or hallway nd we could hear it into the night. Otherwise we rated our stay as superb.
March 30, 2014
Rated 5.0 out of 5.0 by Jeannie20 As always, somewhere to depend on!
My husband and I enjoyed our visit and as usual had a great experience at the Holiday Inn Express. There are unlimited things to do in Watertown, shopping, places to eat, movie theatre and a nice comfortable and clean bed to lay our heads down when we are done having fun. Thanks Holiday Inn
March 27, 2014
Rated 5.0 out of 5.0 by Candy girl March Breakcation
We had a great time here."stayed for 2 nights over March Break.
March 19, 2014
Rated 5.0 out of 5.0 by Lady Bea Great service and very comfortable room.
The front desk staff was very welcoming and helpful. The room was very clean and comfortable. I love the environment friendly features of the hotel. The temperature control in the room worked amazingly. The breakfast buffet was the only area that could be improved upon. The quality of the hot food items was OK but not great. However overall it was a great stay.
March 18, 2014
Rated 5.0 out of 5.0 by Tina46 Convenient
To start off, it was very comfortable, I would definitely recommend any Holiday Inn express to anyone because the visit is very enjoyable!!! Also I love the breakfast they have with 24/7 coffee, tea and hot chocolate, and the fitness room, pool, and sauna was astonishing! My one and only problem was the cleaning lady didn't give us more of what we ran out of but the employees at the front desk were polite, courteous and welcoming! We had a very pleasing trip and will surly come to visit again! :)
March 12, 2014
Rated 3.0 out of 5.0 by Mr Gnr Dancers very noisy
The hotel was nice and the rooms great I know it's not your fault but we couldn't get any breakfast the ladies working there were crazy busy because of all the kids
That also made the room very noisy and hard to sleep
March 12, 2014
Rated 5.0 out of 5.0 by Pyeah3 Best Location in WaterTown
I had a wonderful experience at Watertown-Thousand Islands. The location's convience is fabulous, the hotel is situated within walking distance (no real walking distance# to no less than four great eating establishments. There's a buffalo with untamed wings right next door. It is close enough to highway 81, but you can't hear the traffic. Beds, linens, and towels were fresh and mints placed daily #thought I was back on a cruise#. The staff was very friendly and inviting. Indoor pool was clean, heated and open #unlike most places in the winter#. Only two minor Cons: 1. the workout area was small and could use some more equipment #small free weight stack or combo machine). 2. These kids were on the floor above me, but it stopped eventually and I still had a relaxing stay.
March 10, 2014
Rated 5.0 out of 5.0 by Tina1959 Fast and efficient service
The check in process was fast and efficient. Hotel staff were pleasant and knowledgable and were able to finish my check in very quickly. Reservations were accessible immediately. Ammenities of the hotel were highlighted upon check in. The room was clean and the temperature comfortable upon arrival.
March 10, 2014
Rated 5.0 out of 5.0 by patlu123 Very nice stay-very professional staff
This Holiday Inn Express is clean, comfortable and clearly well managed. A problem with a malfunctioning door lock resulted in a very quick room change, a small gift pack, and very courteous handling- In particular, the manager Seth and the young lady at the front desk were especially helpful. Great experience.We'll be back
February 27, 2014
Rated 5.0 out of 5.0 by Cooper dog Shop, Sleep and Relax
This Holiday Inn is the best for all three activities. It is close to all shopping and they even offer a shopping package that gives you a prepaid visa $40.00 value, coupons and discounts at many of the stores in the Salmon Run Mall even a discount on Hair Services!
The rooms are clean and comfortable and the jacuzzi suites are great for couples or families. The staff could not be friendlier of more helpful. I can't wait to go back. Don't let the exchange stop you canadians from travelling across the border, the fair prices on clothing, gas and food are well worth the extra drive.
February 26, 2014
Rated 5.0 out of 5.0 by Twmw Great Hotel
We spent 4 days at the Hoilday Inn in Watertown NY and our stay could not have been better. The room was exceptionaly clean. The room was very comfortable and warm and the complimentary breakfast was great. The hotel staff was very pleasant and professional. We look forward to our next trip to Watertown and we certainly will be staying at the Holiday Inn again.
February 26, 2014
Rated 5.0 out of 5.0 by Mike1209 Best Place to Stay in Watertown
Not a better place to stay I travel for work every week and this place is the best. Staff is friendly and always exceeds my expectations
February 26, 2014
Rated 5.0 out of 5.0 by beetle60 Wonderful stay, as usual!!
Have returned to this Holiday Inn on several occasions, to enjoy complete relaxation and comfort in a clean Jacuzzi suite. My wife and I will certainly be back, hopefully in the very near future!! Thanks again to the polite, helpful, and accommodating staff!
February 24, 2014
Rated 5.0 out of 5.0 by Priest Highly recommend
Perfect for a getaway! Lots to do in the area too. Friendly staff and very well maintained facility. Exercise room very limited but guests can use facilities at sister hotel next door which are very nice.
February 22, 2014
Rated 5.0 out of 5.0 by Matthew49 VP Business Developement
very accommodating, arrived late(12:30am) and was greeted very politely. Check out was easy, breakfast was fast and good.
February 21, 2014
Rated 5.0 out of 5.0 by BigDually Great Staff On @ Night!
As a road warrior who truly travels the back roads, the staff on @ night can make a big difference in my life (when I actually have one) ... The young lady and young man at the counter couldn't have been kinder, and more helpful ... As at most Holiday Inn Express', everything else was great ... but these folks "get it" .. Guys like me can be on the road for 15-20 hour stretches .... the overnight is our one break ... Thanks again for a great stay ...
February 18, 2014
Rated 4.0 out of 5.0 by LBPearson Great Breakfast & Great Staff
We were we in Watertown for a hockey tournament with our grandson. From the time we walked up to the front desk, to our check out, we were treated great. Our grandson had a great time at the pool in between hockey games. Rooms were clean & comfortable. Breakfast was very good.
February 12, 2014
Rated 5.0 out of 5.0 Awesome customer service
We stayed for 1 night this past weekend and we had a great experience. We were greeted with a smile and very friendly at front desk. They gave us a free upgrade and the room was perfect for us. We had an issue with the toilet but when I called front desk, they sent someone right away to fix it. 5 minutes after that the phone rings and it was the manager asking us if everything is ok and they hoped that everything was fine and they were sorry about the toilet. I was impressed. Clean room, front desk, pool and breakfast area. They even had a movie night with popcorn in the breakfast area. We always stay at a Holiday Inn whenever we travel in North America and we are never disappointed.
February 12, 2014