Rated 4.3 out of 5 by 65
Rated 5.0 out of 5.0 by LaDele39 Great value; close to Vienna Metro to DC
All staff were very friendly and helpful. Suites very comfortable and clean. Good kitchen supplies and had dishwasher. Bus stop for bus to metro 1 block from resort; however, we elected to take a cab verses the bus. Grocery store and resultants are nearby.
October 21, 2014
Rated 1.0 out of 5.0 by Boscar Shocker
Booked suite at this hotel with UK reservation office,was told that parking and breakfast was complimentary,booked for 3 nights plus further additional night option.Reservation made and I thought paid for,not so,when we arrived after 16 hour journey at 8.40pm hotel had no reservation nor no room available as per our booking!!! Whilst standing at front desk manned by one lady I was concerned to see people coming to the front desk for toilet rolls,kitchen rolls,towels and bed linen!!When I raised my concerns I was cheerfully told that housekeeping only occurs every seven days!! So you stay here and make your own bed etc,just like being at home but you are paying them for it.Also told that they do not provide breakfast.Parking IS provided yippee.After a further 45 minutes the desk clerk managed to find?a room but not as reserved.By now we just wanted to sleep and reluctantly accepted.Next morning we decided that we really did not want to be here any longer,went to front desk and said we were checking out and explained reasons.Manageress apologised and adjusted charges,also cancelled 4th night stay.Returned home yesterday to find I have been charged for 4th night and I have also been charged £18 for currency transaction as although booked in UK I was not advised that charges would be in dollars,all prices were quoted in pounds sterling.Hotel seems to be dormitory for welfare recipients and is very poor in need of complete refurbishment.We found hotel with free breakfast,indoor pool and enormous suites and daily housekeeping for very little more and far better standards.Avoid unless you like housework. So many other hotels do provide MUCH better service.
October 19, 2014
Rated 4.0 out of 5.0 by The Milkman Review with a grain of salt
I will try to be as objective as possible with this review, given that I had complications after the extraction of two wisdom teeth, which caused for a terrible few days.
The hotel was nice, especially for those staying in the area for an extended period of time. They had the softest hotel towels I have ever encountered. The pillows were not great, but otherwise the room was quite comfortable.
October 18, 2014
Rated 4.0 out of 5.0 by quang49 Comfortable bed and great service. Bad wifi.
Everything were excellent except the wifi. I had a smart phone, an ipad and a laptop with me during my 3 days of stay, none of these devices could connect reliably to the internet.
October 17, 2014
Rated 5.0 out of 5.0 by anneburlington just perfect for trip to Washington DC
comfortable room, clean, well stocked, quiet and gave us the flexibility to manage food (breakfasts) in our room. Close to the Metro, absolutely recommend this hotel In fact we changed our booking to a Candlewood for our stay in Corning
October 16, 2014
Rated 5.0 out of 5.0 by 71M10 Just outside the beltway bargain
Great place great price! If you are looking for a reasonable priced hotel that is clean and quite, you should consider this hotel,
October 14, 2014
Rated 5.0 out of 5.0 by evelyn 非常好的酒店
October 14, 2014
Rated 1.0 out of 5.0 by OJM1226 Rude staff
I have been staying at this specific location for the past year. My current job and the hotel had made an agreement so it was a pretty amicable relationship between both parties. I was told I had a balance by a staff member at night, to which I was more than happy to pay; the past management and I had a payment plan set up so they knew when to take the balance. The next morning, I went to explain the agreement set between myself and the former management and I could pay a portion now and the rest within the few days; I was immediately cut off by Rosa, looked up and down in disgust and told, "if you don't have the money, just say so now". Taken aback by her brash nature, I once again reiterated that I would indeed pay. A few days later, I had paid a portion of my balance and let them know that I would be paying the rest when I got paid as I've always done and had agreed to. The following morning, I was called by Rosa, and asked if I did indeed pay, to which I told her yes. Once again, her attitude took over and she told me that the agreement hadn't changed so I shouldn't think I was getting out of paying. In pure shock, I told her that wasn't my intention, and that I was just paying a bit prior. She quickly rushed me off the phone. The day came I had to pay my balance was due in which I had the full amount plus extra, to which I had told the staff I can pay now, or wait to give it to her because she was who seemed so adamant. The staff said I should deal with her instead because they know I'm reliable and she's made it uncomfortable for them working for her as well as the others guests who have been staying. I explained I had the full balance, and they told me not to worry because it was coming from credibility. Around 11:45pm on Sunday while I was sleeping, I was rudely called by Rosa to no greeting, in which her words were "where's my money?". I explained I had it, to which I was cut off and told, "we had a deal, do you want to be kicked out and sleeping out on the streets?" Fed up, I hung up the phone, walked over calmly, and handed her the money and walked away. A fellow staff member sensed my mood, and came to talk to me but the damage had been done. In these few instances, I have never been as disrespected, and left with a bigger distaste in my mouth. I was told that the General Manager would speak to me to which I have yet to hear from which is why I am writing on this. There's a point where money needs to be made, but the lack of customer service here is flat out unacceptable, A place I used to call home, I will no longer recommend to a single soul due to the treatment that was given.
October 13, 2014