Rated 4.2 out of 5 by 25
Rated 5.0 out of 5.0 by ROADishome Friendliest staff you'll find, and clean rooms
I have to travel to Fargo frequently for work. This particular Candlewood has made me a fan of the IHG brand. The staff continually go above and beyond making sure guests are satisfied. Their Wednesday night social events with free dinner are always a great way to unwind after a long day. When staying for extended stays, Vicki and her staff try to make you feel as comfortable as possible and home away from home. Great workout room and patio, no pool...but it is Fargo! This hotel has certainly stepped up their service to win and keep customers!
October 24, 2013
Rated 5.0 out of 5.0 by Zella Very Nice Stay and Would Recommend to Others
Front desk staff was great. Minor gaff with shuttle not showing up, but resolved.
October 22, 2013
Rated 4.0 out of 5.0 by SL303 Good overall experience
I would recommend to stay to others, we had no complaints
October 6, 2013
Rated 5.0 out of 5.0 by Grampi01 Overnighter
Easy to find and an excellent lpcation if you were coming for a football game, which we weren't. Exceptionaly quiet considering the proxcimity to the airport and stadium. Enjoyable nights sleep. Receptionist was very helpful in finding us a place nearby to go to church,
September 11, 2013
Rated 5.0 out of 5.0 by ralphie55 Motel stay
Very cozy, comfortable and clean. Staff very friendly. Would diffently stay there again
September 8, 2013
Rated 4.0 out of 5.0 by Dawn0026 Excellent staff & service
I utilized the shuttle service extensively and found the staff to be friendly, accomodating and very flexible. Very high marks for customer service
August 28, 2013
Rated 3.0 out of 5.0 by Jeff935 Not what I have come to expext from IHG properties
I have stayed at this property many times in the past without any problems, but this stay my reservation was messed up and I did not get a room with 2 beds (including a sofa sleeper) as requested. I even call prior to arrival to confirm that I would be coming in late and that I needed a room with 2 beds and was assured everything was ok. When I arrived for a late check-in I was advised that all the rooms with 2 beds had been assigned already so I ended up having to get extra pillows to make a bed on the floor the 1st night and then they transferred me to a room with 2 beds for the 2nd night.
August 21, 2013
Rated 3.0 out of 5.0 by Keigzdad This is the new IHG?
Checked in tonight after 9 hours in the car. Young man behind the counter did not even say "thank you for staying with us" let alone "thank you for being a priority club platinum member". I added the latter not to impress but to point out that I stay over 30 nights annually in IHG properties (or used to) and I have seen a dramatic drop in quality customer service. Between my experience 3 weeks ago at a Holiday Inn Express in McCall, and now today, maybe it's time to reconsider my 30 year loyalty to IHG as they seemed to not appreciate it.
July 31, 2013
Rated 5.0 out of 5.0 by Lisas Impeccable hospitality and facility
My guest room was much nicer than I expected for the price. It was clean, attractive, and comfortable. The staff was extremely friendly and went above and beyond to be helpful, especially Nolan. The conference room I booked was ready and waiting and perfectly appointed. The staff and facility were perfect for the event I had planned, and the room preparations far exceeded my expectations. Great location, great facility, fantastic staff, and a bargain. Thank you again, I will definitely book with you again!
June 20, 2013
Rated 5.0 out of 5.0 by TamiB Enjoyable Stay
We recently stayed at the Candlewood Hotel in Fargo, ND. We chose Candlewood because of its close proximity to Hector International Airport. We were not disappointed. The rooms are very spacious, clean, and comfortable. The Candlewood Cupboard was very nice and offered great snacks and items we often forget to pack when we travel! We would stay here again, even if we didn't have an early morning flight.
May 29, 2013
Rated 5.0 out of 5.0 by Contractor Guest Review
You cannot ask for a better staff. Rooms are very clean, comfortable and it’s in a great location.
May 20, 2013
Rated 5.0 out of 5.0 by Bonnie55 Wonderful Experience
When I arrived at the hotel I informed the front desk person that my luggage had not yet arrived and the airport had told me to expect it to be delivered to the hotel before midnight. Needless to say the airport did not deliver my luggage. That morning the person who drives the van to and from the airport had picked up my luggage for me and brought it back to the hotel. What a life saver that was for me because I had a very important meeting to attend that morning.
April 15, 2013
Rated 2.0 out of 5.0 by Missy28 Very Uncomfortable
We stayed at the Candlewood Inn in Fargo ND and it was a horrible experience. The room was a suite but very small. There was no sofa or a coffee table. Half of the room was carpeted and the other half vinyl flooring. The door latch was broken. The heater was very loud through out the nite. There was no room service, no toileteries just 2 tiny soaps. We had to go to the front desk for towels and coffee. They sold us tea bags for 50 cents. Breakfast was horrible. We were stranded in Fargo due to a blizzard and had to recheck in. The front desk staff was very unfriendly. We did get another room but the door latch was broken, not secure at all. Very limited parking spots. No pool. Bed was horrible. Towels were so hard that it can peel our skin off, they were even dirty towels. I will never stay at this hotel again. We asked housekeeping to bring us coffee but she never showed back. It was our first and last time. Will not recommend to anyone. It was a horrible experience especially with no room service. Overall a bad experience.
February 25, 2013
Rated 5.0 out of 5.0 by DrJohn Comfortable suite and cooperative staff.
The evening and morning staffs made me feel welcomed.
February 6, 2013
Rated 1.0 out of 5.0 by roger1947 Bad customer service
When I checked in, I was told they only had a smoking room for me. I said that on my reservation, which I showed them, that it stated no smoking room. They said that they could not accomodate me. I said I had this reservation for over 2 weeks, the engineer traveling with me made his reservations less than a week and he had a non smoking room. I found I was not getting aware with the two clerks who acted like they could care less. The next morning I told the clerk at the desk what happen, she looked my reservation up. She said that since I went thru a travel agency (our company's travel agency) that it comes out as a standard room???? I then said that my engineer goes thru the same agency and he had no problems. I think your staff and reservations need replaced.
December 12, 2012
Rated 5.0 out of 5.0 by Dilbird Helpful and friendly.
Good desk staff helped me solve a number of minor logistical problems. It was concierge grade service! Rooms clean and comfortable. I like their digital room thermostats. Great location.
I've stayed there dozens of times. Friendly staff at all levels. My top ratings go to this hotel.
December 7, 2012
Rated 5.0 out of 5.0 by 4deevy Super Place
No Complaints, easy drive to airport or NDSU. We stayed over the Thankgiving Holiday weekend and everything went great.
December 6, 2012