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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    85%
    Recommend This Property

    Overall Experience

    4.2

    based on 149 reviews
    85%
    Recommend This Property

    Ratings Breakdown

    149reviews

    • 5 Stars
      90
    • 4 Stars
      25
    • 3 Stars
      11
    • 2 Stars
      13
    • 1 Stars
      10

    Okay hotel

    By

    May 14, 2015

    club

    As a cruise customer I chose for airport shuttle. It took 45 minutes for shuttle to arrive.
    Would have appreciated courtesy shuttle service to the cruise port.

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    Customer service lacking

    By

    May 13, 2015

    club

    I had used this property a month ago and management must have changed. The staff was unwilling to make my stay comfortable unlike the first trip.
    I had made a request to get the same room for my ongoing trips on my first stay. I told the front desk that I would be coming back 3 weeks a month for the next six month and the stated that they could do this for me.
    When I arrived late on my first night the room was taken and that I would have to talk to the front desk after 8am. He also stated that he could see the request in the system. He also told me to check my luggage at the front desk in the morning since I leave the hotel around 6am for work. I did check my luggage and called back at noon when I was told that the room was still booked. When I got to the front desk around 3:45 to see what they could do. I was told that the rooms was book and they had seen the note from the third shift and when I asked if they could move me to a lower floor near the stairs. I was told it was too late in the day. I even offered to pay for the extra room for the night they were still unwilling to assist me. I ask for my luggage and when back to my room.
    On the first Saturday I witness the maintenance man taking AC units from the trash area to his person car at the end of his shift. (Just did not look right)
    So this property has lost my business for 100 nights in the next 5 month in FT Lauderdale.
    Customer CARE is more than just words in the wall. Zero help = zero dollars

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    Great Staff

    By

    May 13, 2015

    Very helpful staff both for check in and check out. We also got good advice on eating out close by, as well as booking the bus to the airport !

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    Can't complain

    By

    May 07, 2015

    I've stayed here a few times and I have no complains, it's conveniently located, clean and quiet.

    Will continue to stay here as often as i can.

    Posted byHotelStaff
    May 14, 2015
    Thank you for your comments we are working really hard to offer great customer experience
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