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Rated 4.1 out of 5 by 67 reviewers.
Rated 4.0 out of 5.0 by Family Vacation I stayed here with my wife and kids. We were not bothered but free to come and go as we please. I got towels when I asked for them and they cleaned the room when asked too. No issues here. Check out was speedy. July 22, 2014
Rated 1.0 out of 5.0 by Candlewood Suites® Fort Myers-Sanibel Gateway Poor customer service, lot of problems with the staff. Too many incidents occurred during my stay. Do not recommend this hotel. July 17, 2014
Rated 5.0 out of 5.0 by Nice place between the Islands and Ft. Myers Really nice property! Perfect spot to visit Ft. Myers and the surrounding islands. Nice staff. July 15, 2014
Rated 3.0 out of 5.0 by June stay at Candlewood I requested a non-smoking room and upon arrival found that smokers had used the room prior to my arrival. I discussed the situation with staff and they placed me in a suite. The suite had a smell but not from smokers. My suggestion is to possibly use Febrize or something similar to "air" out any discomforting smell. I stayed at two other hotels during the same week and they both were void of any sort of uncomfortable smell. I plan on making reservations for mid-July and hopefully will have a more pleasant room experience. The staff was responsive and apologized for the inconvenience. July 1, 2014
Rated 5.0 out of 5.0 by Above and Beyond I normally don't take the time to post a review unless my visit was truly amazing or horrendous--and in this case I was absolutely astonished and beyond thankful for the level of customer service and human decency we received from Tony (the night auditor) at the front desk. We arrived at Candlewood Suites in the wee small hours of the morning after being at the hospital up the road all night long in the ICU with our family due to a family tragedy. We were so heartsick and just on autopilot at that time and Tony was incredibly kind, understanding and helpful through all of this. I never would have thought on one of the darkest days of my life that the staff of our hotel would be a shining light, but Tony was definitely that. He took another step and offered to help with our bags, show us to our room and get us settled. I cannot thank Tony or the Candlewood Suites team enough for being so kind and caring. We will be back every time we visit in the area and send our out of town friends here. Thank you Tony and Team for being human and caring about others. June 17, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. Stayed here for a trip to Sanibel and Captiva Islands. The hotel itself is in a quiet area, but still near a number of restaurants and shopping venues. Room was quiet and AC worked well. I would consider staying here again if I was in the area. June 7, 2014
Rated 2.0 out of 5.0 by Great location, but you get what you pay for Upon arrival we were given a room that was already occupied and reeked of smoke despite being non-smoking. Second room was better, even though smell was still present. It might be that Fort Myers hotels get frequented by children sports teams, but I got bumped into by children running around the hallways, others were climbing on the machines in the gym wearing slippers. Found a spilled cup of coke in the elevator. Leather furniture in room did not look presentable (torn/worn out). Bathroom sink was clogged and slow to drain. No ice machine on property, in Florida! Only a few ice cubes in the freezer in room. Hotel is very conveniently located near Fort Myers Beach. Rate was reasonable considering the location, but don't expect a lot for the money. June 4, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service A pleasant overnight stay. The staff was excellent. May 30, 2014
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