Rated 4.1 out of 5 by 69
Rated 3.0 out of 5.0 by jaw1945 Carry A Written Confirmation
I made two bookings with the 800 reservation service. Upon arrival, I was told there was only one booking. Fortunately, I had printed out the emailed confirmation to prove I had a booking. Had I not had this, I do not believe I would have gotten the same rate as booked. The desk agent was insistent that I had made a mistake. Customer service confirmed that both of my bookings were in their system and valid. Just not a good way to start a trip.
August 5, 2014
Rated 3.0 out of 5.0 by Pro Beach Frequent IHG Member - Very Very Poor Front Desk Staff
As an extensive traveler and significant user of IHG properties, this is the very first time I'm leaving a BAD review. I've stayed all over the U.S. at IHG properties, and have never had such POOR service and treatment from the front desk staff, mainly an employee by the name of Carlos. I was at this location for 5 nights, and it wasn't just one bad day or night, he was miserable and rude every single day of our stay. Unwilling to provide the most basic services or behave in a manner suitable for someone in his customer service position, I was taken back by his actions and words. Enough said on that. I would only recommend this property due to its location to the wonderful beaches only a short drive away. I also want to share that there were 2 gals who worked the front desk most mornings, who were very pleasant and made the mornings enjoyable. Thank you to them! I however, will not stay at this property again, as there are other IHG choices who would be more than happy to have my business.
August 3, 2014
Rated 4.0 out of 5.0 by thatguy75 Family Vacation
I stayed here with my wife and kids. We were not bothered but free to come and go as we please. I got towels when I asked for them and they cleaned the room when asked too. No issues here. Check out was speedy.
July 22, 2014
Rated 1.0 out of 5.0 by buziex Candlewood Suites® Fort Myers-Sanibel Gateway
Poor customer service, lot of problems with the staff. Too many incidents occurred during my stay. Do not recommend this hotel.
July 17, 2014
Rated 5.0 out of 5.0 by R-chi Nice place between the Islands and Ft. Myers
Really nice property! Perfect spot to visit Ft. Myers and the surrounding islands. Nice staff.
July 15, 2014
Rated 3.0 out of 5.0 by turbidity12 June stay at Candlewood
I requested a non-smoking room and upon arrival found that smokers had used the room prior to my arrival. I discussed the situation with staff and they placed me in a suite. The suite had a smell but not from smokers. My suggestion is to possibly use Febrize or something similar to "air" out any discomforting smell. I stayed at two other hotels during the same week and they both were void of any sort of uncomfortable smell.
I plan on making reservations for mid-July and hopefully will have a more pleasant room experience. The staff was responsive and apologized for the inconvenience.
July 1, 2014
Rated 5.0 out of 5.0 by CBlossom Above and Beyond
I normally don't take the time to post a review unless my visit was truly amazing or horrendous--and in this case I was absolutely astonished and beyond thankful for the level of customer service and human decency we received from Tony (the night auditor) at the front desk. We arrived at Candlewood Suites in the wee small hours of the morning after being at the hospital up the road all night long in the ICU with our family due to a family tragedy. We were so heartsick and just on autopilot at that time and Tony was incredibly kind, understanding and helpful through all of this. I never would have thought on one of the darkest days of my life that the staff of our hotel would be a shining light, but Tony was definitely that. He took another step and offered to help with our bags, show us to our room and get us settled. I cannot thank Tony or the Candlewood Suites team enough for being so kind and caring. We will be back every time we visit in the area and send our out of town friends here. Thank you Tony and Team for being human and caring about others.
June 17, 2014
Rated 4.0 out of 5.0 by bluecord Comfortable bed and great service.
Stayed here for a trip to Sanibel and Captiva Islands. The hotel itself is in a quiet area, but still near a number of restaurants and shopping venues. Room was quiet and AC worked well. I would consider staying here again if I was in the area.
June 7, 2014