Rated 3.1 out of 5 by 17
Rated 2.0 out of 5.0 by evie35 double charge
was charged double for room after paying cash not good business practice,charged again on credit card had to pay fee.recieved money back after showing management at check out.
November 15, 2013
Rated 5.0 out of 5.0 by libu1968 Super cozy and well-equiped suite
I came down and spent one night at the Candlewood Suites, and the only complaint I have is that the wi-fi password they gave me was incorrect. They have a rotating password, and they inadvertently gave me the password scheduled for my checkout day. A quick call to the front desk resulted in the correct password, so this was not a big deal.
The room itself was fairly spacious, and came with a fully equipped kitchen; full size fridge, stove, oven, and microwave. I didn't actually have to use anything, since I went to dinner across the street (several dining and shopping options are less than a mile away), but for anybody staying longer than a night, having these amenities can save a lot on your food expenditures.
The bathroom was huge, and there was plenty of hot water, although I must say the tub was rather narrow. Once again, not a big deal. The bed itself was firm and comfortable, and if I hadn't been so anxious about my grad school interview the following morning (NSU is right across the street), I would've slept like a baby.
Also, as an IHG Rewards Club Member, which is free to join, I was able to get a late checkout at no additional charge. The right there was a huge benefit, since my interviews didn't end until 1pm.
November 15, 2013
Rated 5.0 out of 5.0 by Yoy2425 Great service
Great experience, comfortable bed, nice and clean, all you need full kitchen and big refrigerator.
November 13, 2013
Rated 5.0 out of 5.0 by PattyandMark Excellent accommodations!!! Loved it! :)
This was our first visit at a Candlewood Suites Hotel and my husband and I were extremely impressed. At first, I thought I was going to be disappointed when I called to make a reservation and found out there were no "king-size" beds. However, with everything else that was provided--frig, micro, stove, sink, coffee pot, dishes, silverware, pots & pans, paper towels, tupperware, laundry basket, etc.--sleeping on a "queen-size" bed alongside of these amenities made it feel like HOME! We're definitely looking forward to staying with you again when we visit Fort Myers. One more thing, a young lady named Esmeralda left us a note (the first morning we stayed) asking if we needed anything to let her know. In all of our years staying in hotels, this was the VERY FIRST time someone from Guest Services wrote a note like this. Thank you Esmeralda for a pleasantly surprising gift and Thank you Candlewood Suites for making a hotel room that literally felt like "home". Patty & Mark
August 1, 2013
Rated 1.0 out of 5.0 by Dinodoni Very disapointed
As you can tell by my points that I am a huge Candlewood fan. That is NOT the case with this hotel. We had no recliner in our room nor even a nice chair with wheels to sit at the desk in. The laundry was a mess and the dryers did NOT work well. The hall ways had garbage in them on both days that we were there. It had a overall smell like burnt cooking oil that permeted the whole hotel.
The one bright spot was ONE desk person that was friendly to us. Everyone else that we dealt with was NOT helpful and not friendly to us. We were NOT recognized as Platinum members and did not receive any thing for our stay. Orginally we were scheduled to stay there for 3 nights, but was so very un-happy that we left after one night. I would NOT recomend this hotel to anyone.
July 17, 2013
Rated 5.0 out of 5.0 by DarkSider88 AMAZING
EASILY THE BEST IN TOWN. MANAGER REALLY TAKES CARE OF ALL YOUR NEEDS
June 21, 2013
Rated 2.0 out of 5.0 by Switch Weekend Trip
No pool, no ice maker, network TV channels were not working,no breakfast, maids were noisy at 8:00 am. You can hear the person next door breath. The fitness center was OK. They had just steam cleaned the carpets and they were wet. If you have to stop on your way to somewhere and just want to sleep it will work. Or if you want an extended stay place with a kitchen and don't care about a pool it would be alright.
June 18, 2013
Rated 5.0 out of 5.0 by Boomerz Quick but nice stay
I can't remember the front desk lady that was working when I showed up. She went out of the way to make sure the room we had booked would accommodate our group. We looked at a handful of rooms and landed on one that worked great. I appreciate her professionalism especially after a long day myself. And she was back already in the morning for her next shift with a smile on. Unbelievable. I would stay at your property again if I knew she was working.
Thanks for everything,
May 14, 2013