Rated 3.1 out of 5 by 17
Rated 1.0 out of 5.0 by JohnandNancy Sub-standard stay
Toilet did not work at all; had to go down the hall to use toilet;
Thermostat did not work at all;
Closet door was off hinges;
No coffee available at the "Cupboard"
May 7, 2013
Rated 1.0 out of 5.0 by almostdone accounting
I cannot get the hotel manager to return my calls or respond to numerous emails regarding billing errors.
May 5, 2013
Rated 3.0 out of 5.0 by Indigogirl Very basic hotel
I used some of my reward points to book a points break here. I booked a one bedroom suite through the priority club website. When we got to the hotel they had me in a standard room. I brought it to the managers attention and although he tried to tell me I was mistaken he was super nice about it and put us in a one bed suite.
Overall, the hotel was decent. My only complaint would be the carpets were FILTHY in the lobby. My 1 year old was crawling around while I was checking in and her clothes were black with dirt after 5 minutes. The room was spacious and well provided. There were some decent stores nearby for groceries. It's not a good place to base yourself for a family holiday being right off the I-75. We went to Sanibel Island which is a good 30-40 minutes drive but if you need a cheap, basic place to stay this place is an option. Just don't expect luxury!
April 28, 2013
Rated 1.0 out of 5.0 by 37moses Glad we only stayed two nights
While some of what we experienced was likely beyond the hotel's control, our stay was pretty much the worst I have had in a long time. The room had an overwhelming smell of pet urine that apparently had been there for a couple of weeks. The Candlewood Cupboard was almost bare. The room was not prepped for 4 despite the reservation clearly indicating a family of 4.
The only positive was the night time staff member Esmerelda who tried her best to make up for the deficient accommodations.
April 2, 2013
Rated 5.0 out of 5.0 by PiMan Enjoyable stay
We were on a two week excursion across the state of Florida after driving down to escape the winter doldrums in Boston. After attending the Red Sox vs Tampa Bay Rays game at Jet Blue park (Fenway South) we checked into our suite at the Candlewood Ft. Meyers.
Our experience was very good and we would recommend staying here for a very comfortable room (and spacious!). We even took advantage of the video lending library to relax and watch a movie.
My only complaint (very minor) was that a previous user had messed up the DVD player configuration and I had to correct to correct the setup to watch our movie!
I plan to visit Ft. Meyers again to catch the Red Sox and hope to stay here again.
March 11, 2013
Rated 3.0 out of 5.0 by Kim17 Convenient but service was lacking
I checked in and grabbed two things from the pantry, but was told that I could not get a receipt for my pantry items. Of course, I paid cash so this made me a bit leary.
I went to my room and the door was locked open and the lock panel was opened with the batteries exposed. I went back to the front desk to ask if there was another room because the panel was missing on the door lock and the batteries were exposed. She called someone on the phone and then she said "don't worry, it will be fine." I'm a female travelling alone, it may be nothing to her, but I would have slept much better with the door intact.
February 25, 2013
Rated 1.0 out of 5.0 by rn59 terrible rooms great staff
Booked 2 rooms last minute as a reward stay so should have known better. We had four adults in 2 rooms, 1 with 2 beds and 1 with a queen. I had hoped for 1 bed room suites or at least a sleeper sofa in each room. There were no roll aways available.
The hotel and rooms had terrible odors. The bathrooms were not very clean and we were given the last rooms available. It was noisy outside the ground floor room at approximately 1am and our party was told there were no "quiet " hours at the property. Cigarette smoke was drawn in by the air conditioning units on the ground floor.
That being said, Jazzmine at the front desk was very kind and tried to help us make the best out of a situation that we clearly were unhappy with. Kudos to her.
This stay is far below what I have experienced at other Candlewood Suites and ICHotel properties. Traveling for business I have spent close to 2 months over the past 12 in this property brand and am very disappointed.
February 15, 2013
Rated 5.0 out of 5.0 by FranD Excellent Value
Newly remodeled room. Clean and comfortable.Bedding was confortable and the room was quiet despite the proximity to I-75. Free Wi-Fi appreciated.
Close to the Murder Mystery Train and half the cost of the hotel in their package. Staff was very friendly. Would definitely recommend.
February 3, 2013
Rated 3.0 out of 5.0 by Sharon24 poor service
We stayed 2 days and the second day we did not get room service. We did not have a sign to say clean room, and when my husband asked for new towels, he had to return the old towels before we could get new towels. The recliner have a big rip in the head rest. The people were very pleasant and helpful but not totally happy with the room.
January 29, 2013