Rated 4.1 out of 5 by 255
Rated 1.0 out of 5.0 by GAVic Three people in one bed
I stayed at this hotel at the end of July. This is my second review as my first did not post for some strange reason....
This was a points reservation for two nights. I called in prior to see if we could be upgraded to a room with a sofa-bed for our teenage daughter. I was told it was all sold out, but they would add a roll away to the reservation. It would be an additional charge, and normally a first come item, but if added I will be good.
Sadly we had a late flight and arrived at the airport about 11:30 PM. I called the hotel to verify the roll away was ordered. The night manager said it is on the reservation and they would have placed it in the room. I asked her this as we were right at Walmart, and it is a 45 minute drive to the island.
Upon arrival and getting to the room there was not a roll away bed. I called the front desk and she proceeded to tell me how it was not guaranteed that they would give the roll away. After explaining that I was told it would be good days before, and her confirming, without checking, an hour before that we need another bed. She took about an hour till 1:30 AM to tell me that she could not help as there were none available. There was another room with double beds but I was told that was reserved already, and we could not have that room. I tried to explain it was 1:30 AM and the chance was pretty good that they are not going to arrive. I was still told no. I was also told it was too late to call the manager, as she was the acting manager.
I had the choice of driving 45 minutes back to town to buy a blow up mattress, or try to sleep all of us on the bed. Needless to say it was the worst hotel experience I have had, and set the precedent for the weekend. When a hotel costs that many points per night there needs to be more care given, and communication between staff.
To be fair I will mention the better points sadly being tired from the first night I never caught up on sleep with a two night trip. The location is off the beach in the standard rooms. It is a nice stretch of beach. The restaurant staff was nice, and food was good. The floor did have sand on it when we arrived, but otherwise looked clean.
August 13, 2014
Rated 5.0 out of 5.0 by theswimmer Great service and comfortable and relaxing
The stay was great the Tiki bar and staff were very friendly and accommodating as well as the front desk staff. Very clean and pristine ground and rooms. Will see you next year for sure!!!!
August 12, 2014
Rated 5.0 out of 5.0 by Brookville Lady Short Trip to Sanibel Island
We only stayed for 2 nights, but had a very relaxing and fun visit. The Holiday Inn is a very laid back and family friendly hotel. We ate most of our meals in the Restaurant or the Tiki Bar. The Restaurant food was fantastic. The waiters were knowledgable and reccommended great food for dinner. A highlight of our trip was the Sushi Chef. The did a wonderful job of creating wonderful sushi but also had great stories to tell.
We will definitely return to the Holiday Inn at Sanibel Island
August 11, 2014
Rated 5.0 out of 5.0 by JStarrrrr Hidden Treasure
WOW! This is truly a beautiful hotel. My friend and I stayed here last week and LOVED everything about it! The staff was absolutely the BEST ever! I enjoyed my conversations with the front desk crew every morning while getting my coffee. They always were filling me in on the weather, shops, and giving me coupon books. I LOVED IT! The grounds are very clean and the rooms are spotless. It is a very calm and relaxing place. There is plenty to do right on the property. You can relax at the pool and have a few drinks, go to the beach where there are chairs and umbrellas waiting on you, read a book in the hammocks....The star bar at the pool was AWESOME and the Star Grille was DELICIOUS! The manager at the the Star Grille even made us lunch when they were not even open. I was truly thankful for all of the genuine love I felt. Again, couldn't ask for anything more and can't wait to come back. THANK YOU ALL FOR A WONDERFUL VACATION!
August 10, 2014
Rated 3.0 out of 5.0 by ziggy565 bad restaurant
The restaurant was very over priced and the service was horrible. We had asked for 2 adjoining rooms months in advance, which we did not get and this made our stay very much a lot less enjoyable. We talked directly to the hotel 3 times before our stay about the adjoining rooms and still did get them. The hotel dropped the ball on this issue.
August 9, 2014
Rated 5.0 out of 5.0 by Sarah2002 Nice Hotel
We had a pleasant stay, the hotel has a nice pool and beach access. Would stay there again.
August 6, 2014
Rated 5.0 out of 5.0 perfect location
Liked the excellent location of this hotel and its proximity to the beach
August 5, 2014
Rated 5.0 out of 5.0 by Sheila5 Beautiful hotel and a great time!
My family loved this hotel, it was so nicely decorated inside and out and the grounds and beach were beautiful. We have actually already gone back and will stay there every time we visit Sanibel Island!
August 4, 2014
Rated 5.0 out of 5.0 by donnad5368 Very nice stay at the Holiday Inn Sanibel
We traveled to Florida from California with my sister and brother-in-law to celebrate a special birthday. We couldn't be happier with the choice to stay at the Holiday Inn in Sanibel. The hotel was centrally located and not far from restaurants and grocery stores. The hotel itself gets five stars from me for accommodations and services provided. The Front Desk staff was welcoming and friendly and Danny, the Director of Sales
August 4, 2014
Rated 5.0 out of 5.0 by Marine mom 88 serenity Vacation
We came after my husband suffered a major heart attack and required a quadruple bypass. The doctor recommended no stress and to relax and enjoy life, There is no better place than H. I . at Sanibell. I took pictures of my husband sleeping in one of many hammocks between palm trees, The staff was so courteous we were on first name basis. The parking lot is made of pavers and is constantly swept clean of sand. The staff was great in accommodating to our needs for my husband. Food was great at bar although they ran out of Buffalo wings. They obviously were a hit. Rooms were quite clean and very comfortable. We pic nick at one of a few tables with umbrellas watching children play. It had something for everyone. I came home and booked 3 nights for end of month. two just wasn't enough.
August 3, 2014
Rated 4.0 out of 5.0 by John5311 Great location
Great hotel and great location.
Only negative is that I was not acknowledged as a IHG rewards club member.
August 1, 2014
Rated 3.0 out of 5.0 by sologuy great location but some let-downs
Not enough umbrellas on the beach, where to seek shade? . The property is a 60s design and makes poor use of this lovely location. Whilst well maintained and clean, it has no imagination or soul. Pool is too small for a beach hotel, swimming was not possible.
The guest rooms are small and cluttered. The noise from the ac units interrupts sleep and use of TV. I found service at the bar and at breakfast very slow, waited 15 minutes to get a drink at the bar so never went back and 20 minutes to get an orange juice at breakfast. Compared with Asian hotels this is a one star.
July 30, 2014
Rated 2.0 out of 5.0 by MoeV Nice Location, but check the bill
When I checked out and returned home, I found that I had been overcharged for my stay. I called the hotel and spoke with one of the staff. They were indifferent and ill-informed. When I tried to explain what I was calling about, the person kept interrupting me. I finally had to call my bank and dispute the charges.
July 30, 2014
Rated 4.0 out of 5.0 by McSquared Good location
It was confusing to have 2 airconditioning units in same room. One was VERY noisy and we turned it off. Then it was a bit warm, but better than the noise. Could not get WI Fi to work...were able to in other hotels in Clearwater, Miami, and Ft. Lauderdale in our stay. Appreciated shell sink outside. Was unaccustomed to so much smoking at the pool and public areas around the hotel.
July 30, 2014
Rated 4.0 out of 5.0 by Goodonya Summer Holiday
The hotel is of the older style but appears to be well maintained and is very comfortable.
The restaurant was of good quality with a limited breakfast menu but had a great sushi bar and dinner menu.
The Tiki bar was helpful and located well for viewing the beach and pool.
July 29, 2014
Rated 5.0 out of 5.0 by lindvanr bright, comfortable room, courteous service
We were pleasantly surprised withour stay.The room was clean and comfortable and the staff at the front desk were courteous and helpful. We thoroughly enjoyed our stay.
July 29, 2014
Rated 2.0 out of 5.0 by ralf59 Eher unter dem Niveau von Holiday Inn Hotels
Sanibel ist eine schöne Insel mit einem ruhigen Lifestyle. Leider konnte unser Hotel unsere Erwartungen an ein Holiday Inn Hotel nicht erfüllen.
July 27, 2014
Rated 5.0 out of 5.0 by The Dude II Sanibel
Great place to relax. Beach was peaceful and kids were at a minimum, except for the pool. Different vibe from Fort Myers Beach...good way to end trip.
July 26, 2014
Rated 5.0 out of 5.0 by Caviar Comfy room
Had a very nice room. definitely big enough for 2 adults
The staff is awesome, tho , we did not need to ask for
Nice heated swimming pool.
Awesome burgers at their restaurant
very nice and relaxing
July 23, 2014
Rated 2.0 out of 5.0 by Tstpeter43 Poor Customer Service and Staff
The hotel itself was nice and had easy access to the beach. But the hotel staff was less than professional. My daughter fell on a step by the pool due to negligence in maintenance by hotel. Not one single hotel staff member came to help us even though they witnessed the fall. We had to call the front desk ourselves to try and get help to get her to the room. They had not wheelchair and provided us with a walker. The manager would not come down so we could fill out an incident report before taking her to the ER. She sprained her ankle very badly. The manager would not give us a copy of the report for our records. We were stuck in the room the rest of our stay. Not once did the manger ask if we were OK or if there was anything they could do. The maintenance fixed the step right away, while my daughter was still on the ground and we were trying to get her up. When we checked out we asked to speak to the manager and tried again to get a copy of the incident report. They refused. We called three times and left message for the manager to call us and no one has returned our call. They know they are at fault for the fall, they will not take responsibility and all we are asking for is the incident report so we can try to get her ER charges covered. I have never seen such an issue with the staff at any hotel like we did here,. Very disappointed.
July 20, 2014
Rated 5.0 out of 5.0 by Miska1 Worth the experince
Older property But in great shape.
Beach a short walk.
Staff is great, I am a early riser. Night staff always offered me fresh coffee.
Only issue was with the maid service. One call to the front desk cured the problem
July 12, 2014
Rated 2.0 out of 5.0 by PCB 222 Did not post
I did not post this place with a very high rating on the 9th and for some reason it was taken off . The staff was great but rooms and grounds did not meet what was expected for the cost. They have a lagoon on the premiss that is stagnant and and smells, the beach was not maintained and dirty, rooms had and odor and tub was rusty. I feel the facilities did not meet Holiday Inn standards or what I would expect from them.
July 12, 2014
Rated 5.0 out of 5.0 by tbcan21 A nice property
Being located directed on the Gulf of Mexico gives this a
Caribbean isle feeling to this property. That combined with the excellent restaurant on the grounds makes for a wonderful vacation get a way.
The rooms are dated, but are kept spotless.
July 10, 2014
Rated 5.0 out of 5.0 by Tom V Not what you expect
This should be a higher Rated Hotel. Everything was awesome. I cannot say enough about the Restraunt. What a treat for the palate. My wife and I keep saying is this Hotel Food. This is gourmet food at the finest. The presentation, Quality, and Staff were all amazing. My wife and I eat out a lot. We are also Home Chefs. This is one of the top ten restraunts we have eaten at. Did I say I really relaxed and had fun. I defiantly will return often.
July 9, 2014
Rated 4.0 out of 5.0 by Beach devotee Long weekend getaway
Enjoyed my stay. Room very clean and comfortable beds, though bathroom a bit small with no place to put bathing toiletries. Staff was helpful and friendly, although bar attendant ignored customers while engaging in long chats with other customers. Very nice grounds and beach. Good dining experience at restaurant Appreciated full TV programming. Would visit again.
July 9, 2014
Rated 3.0 out of 5.0 by traveler-100 Facilities Need Updating
We stayed for 2 nights and the stay was comfortable. However the facilities do look run down. The room we stayed in (246) had rust along the bottom of the tub and floor, the exhaust fan in the bathroom did not work. It was nice to have a dedicated beach and loungers for the guest. The staff was courteous and helpful (not many of those that interact with you at your room speak English - anyway they claim they do not). Do not expect to keep anything frozen in your room, the refrigerators are just that - refrigerators - there are no freezers in your room. The ice machines are in a different building and are outside, the one on the bottom floor did not work very well, had to go to the upstairs machine to get ice. Would not stay here again for the price charged.
July 8, 2014
Rated 4.0 out of 5.0 by E217 Housekeeping.
I think the housekeeping could be better--they took our pool/beach towels and did not give us new ones. Also, they did not give us new shampoo on the 2nd day. Other than that, everything was excellent.
July 6, 2014
Rated 5.0 out of 5.0 by gigirvv Clean and Comfortable
First time at this location it was a great stay. The room was clean, plenty of towels, including beach towels. Quite and plenty of parking spaces.
July 5, 2014
Rated 5.0 out of 5.0 by shellassie Loved the convenience to the beach
This was a perfect location for the family. Loved the convenience to the beach. Room was clean and staff was very helpful.
July 3, 2014
Rated 5.0 out of 5.0 by irk54 Perfekte Lage, überschaubar
Die Lage ist traumhaft und man kann wunderbar zw. Pool und Meer "pendeln". Das Personal war sehr kinderfreundlich.
July 2, 2014