Rated 3.8 out of 5 by 12
Rated 4.0 out of 5.0 by hsmith33 Really nice room
Our experience at the candle wood suites was an overall good experience. We slept well, the room was nice, came with a full size fridge, stove top, microwave, even dishes. The only problem I had was when I made the reservation, they told me that late checkout was at 2:00pm, when it was actually was at 1:00pm. So they pretty much kicked me out of the room at 1:30pm while I was still in the middle of packing the next day, which was very unprofessional.
November 9, 2013
Rated 3.0 out of 5.0 by GammyD Clean room but a bug problem
The motel staff were courteous and helpful. The room was clean but after the lights went out the roaches became quite active in the bathroom. At daylight you could tell the room was sprayed previously as there were many dead bugs. We brought the problem to the staffs attention when we checked out
September 5, 2013
Rated 4.0 out of 5.0 by Joel29 Good stay
Had two rooms for family members. Nice location and good property. Saw insects (not unusual in Ark in summer!) Staff very helpful and accommodating.
September 1, 2013
Rated 5.0 out of 5.0 by Jake188 Fantastic hotel
There is no better place in Fort Smith to stay! The staff is on top of every situation.
August 29, 2013
Rated 1.0 out of 5.0 not happy
Frist thing I had bugs in my room.very gross.my littke girl was afraid to sleep.the night cleark was rude.and the pool party kept up all night long I will repeat I will not be back or recmond this property to anyone
August 24, 2013
Rated 5.0 out of 5.0 by Caseyh1031 Great stay but poor knowledge of IGH rewards
I stayed here for 3 total weeks and the only complaint is the lack of knowledge of the rewards program. I inquired about the double points promotion and the desk staff did not know that I had to register for the promotion which had I known within 2 days of checking out I would have earned an extra 20000 points for my first 12 day stay.
July 30, 2013
Rated 5.0 out of 5.0 by Dsterlet Amazing staff
Both Vicki and Dustin were pleasant, attentive, and professional while assisting me in making long distance arrangements for a family member whose travels were interrupted. Many thanks for helping us thru a difficult situation.
June 14, 2013
Rated 1.0 out of 5.0 by MV60 Would not stay here again
Specifically requested good WiFi access, connection was very poor or not at all. Not enough sleeping arrangements for me and my 3 grand daughters even though requested. No breakfast provided, other local inns had breakfast provided at comparable price. Desk person could not give good directions to hotel considering construction problems on local freeway and website directions were incorrect re: distance to travel. All in all, Fort Smith Candlewood experience was worst on our travels! And Maxwell House Coffee? Really? But what do you expect from Arkansas. Since no breakfast at least the "Cupboard" could have been reasonably priced but wasn't.
June 14, 2013