Rated 4.2 out of 5 by 215
Rated 4.0 out of 5.0 by Runnerz Good value
We stayed here for the Cowtown Marathon to be close to the start line. We got a decent rate. And despite a few minor annoyances, it was overall a pleasant experience.
The best part was the hotel shuttle, which was key in getting us to the start line early and on time. And back to the hotel after the race. The drivers were excellent. Very pleasant and knowledgeable of the area. It was easy to locate the shuttle. Just call the front desk and they patch you through to the driver.
The room was clean yet small. And the bathroom was tiny. Our phone didn't work, and the bathroom had a small bottle of conditioner but no shampoo.
We had the misfortune of staying during a girls soccer tournament, and the hotel was overflowing with boisterous teenage girls who were camped out in the hallways, making a racket. They did quiet down later in the night, thankfully.
The staff were very pleasant and helpful. I would stay here again.
February 26, 2014
Rated 5.0 out of 5.0 by NebraskaMomandDaughter Very nice place to stay
The beds were comfortable and you had a choice of soft or firm pillows. The bathroom was clean and a hairdryer is always nice, as then I don't have to pack one. I really like having the refrigerator and microwave in the room as a standard item, along with the iron and ironing board. Having access to a computer and printer in the hotel to get our flight stuff reduced airport stress.
We were able to keep the room at a comfortable temp and the only outdoor "noise" we heard was from a vehicle with a siren - we were on the fourth floor. We were in and out of our room and the housekeeping staff somehow was able to do their work in the times we were gone - one day we opted not to have them tidy up and they gave us the towels, etc, that we needed. The hotel was full over the weekend.
Everyone was so very friendly - front desk people, housekeeping and the shuttle drivers. We received the TCU discount as we were there for a college visit and the shuttle took us out to TCU for a baseball game and our visit. Everyone helped us find places to eat, shop, the closest Catholic church, activities to take in while in Fort Worth and arranged for a car service to get us back to the DFW airport. We didn't eat the breakfast, as usually our activities had us out and about, (or we slept in) but it looked and smelled delicious.
We thoroughly enjoyed the friendliness of everyone we met while in Fort Worth. We walked back to the hotel from the Sundance Square area and never felt nervous about walking in the evening. We saw the same homeless person each time in his "area" and he kept to himself. My daughter has her heart set on becoming a TCU Horned Frog - and the friendliness from everyone is very important - not to mention your winter weather is much warmer than Nebraska's - another factor in her decision! Our thanks to everyone for a very nice stay.
February 26, 2014
Rated 4.0 out of 5.0 by Missvee19 Fort Worth Holiday Inn Express stay down town
I thought this Holiday Inn was very nice, neat. The only then was that the breakfast was not very good. Powdered eggs do not taste very good. The Chef was very nice though. My room was quiet, very neat, and comfortable. The staff was very very nice and helpful.
February 10, 2014
Rated 5.0 out of 5.0 by Roamers66 Wedding in Fort Worth
We came to Fort Worth for a weeding, and left with a wonderful breakfast. There was a wide variety of choices on the breakfast menu and all that we tried were very good. The weather outside was cold and stormy, but the room was snug and warm.
The wedding was a few blocks from the hotel. The hotel provided a shuttle to take us there and return us to the hotel. It was a very pleasant stay. Try it you will like it.
February 5, 2014
Rated 5.0 out of 5.0 by Savannah00 Top notch employees
When our family left, we were 1/2 way home when my daughter realized she forgot her makeup, flat iron, etc. in her room. I called when we got home, and Denise was very helpful and said she would look into it. After a few minutes, she called and said housekeeping (Rosemany) had found everything and they would mail it to me for a nominal charge. After only a day and 1/2, we received it! Thank you so much! We will definitely refer you to our friends and will stay with you again!
February 5, 2014
Rated 4.0 out of 5.0 by Mom111 Great employees in hotel and shuttle.
Stay at this location for horse shows and Ft Worth Livestock Show, all employees are so helpful and nice. The shuttle service is the best value of all. We stayed with a group of 11 in January and everybody was pleased. Will definitely stay here again.
February 4, 2014
Rated 5.0 out of 5.0 by Saxman9125 NIce Hotel
Great place to stay but cost is TOO HIGH. I always stay in Holiday Inn. Same style Holiday Inn Express in Texarkana is 1/2 the cost with military discount. Again very nice hotel but cost is way too high.
February 1, 2014
Rated 5.0 out of 5.0 by TexHorn3 Great Location and Excellent Shuttle Service!
While looking for a location "closer to the action" and still accessible to the areas I needed to be close to for business purposes, I decided to give the Downtown location a try. It turned out to be a wise choice, especially after I met Stephen, the shuttle driver. He cheerfully offered to drop me at one of my favorite haunts in the Sundance Square area and provided me with his number for pickup when I was ready to return that evening. Stephen is a great guy and an excellent representative for the brand. I enjoyed chatting with him about several mutual acquaintances and shared a few football stories.
The ladies at the front desk were also very courteous and helpful, and recognized my IHG Platinum Elite status immediately. The room was comfortable, well-appointed, and in a quiet location, as I requested. On my next trip, I'll be looking forward to returning to this location.
January 18, 2014
Rated 4.0 out of 5.0 by Knttiger Cotton Bowl getaway
Great value in a room... Shuttle service was excellent, especially our driver Stephen. Made traveling around the area very convenient. Front desk should brush up on "how to get around" information. Recommended a car service to take us to Love Field to save us money on our trip back to the airport. Cost nearly $20 more than a taxi off the street did getting us there in the first place. Unaware of shuttle service that picked customers up at the hotel and took them to AT&T Stadium. That's info that your customers would appreciate.
Breakfast was good.
January 8, 2014
Rated 5.0 out of 5.0 by StuckC Nice Hotel!
This was a great hotel close to the action in Fort Worth. The shuttle driver was very knowledgeable and helpful! We sincerely enjoyed our stay here although the room was a bit small for 4 people. The lobby has a great 1960's feel to it which is awesome.
January 8, 2014
Rated 3.0 out of 5.0 by MLHouston Great location, poor beds
Very close and convenient to Harris Methodist Hospital, but the plastic mattress pads were very uncomfortable.
January 5, 2014
Rated 5.0 out of 5.0 by Homer1950 Great Visit !
We all enjoyed our stay and would stay there again.
January 3, 2014
Rated 2.0 out of 5.0 by Go_Navy The Good, the Bad and the Ugly...
The Good - comfortable bed, clean sheets, quite room, B+ breakfast (no fruit choices).
The Bad - 1) We found a decomposing rotten banana under one of our beds. 2) Chain on flush valve in toilet was too short so toilet was running through when we got there…fixed it myself. 3) Remote control did not work but they brought a replacement the next day. 4) Carpet in room was dingy, stained and in need of a serious cleaning.
The Ugly - One of the reasons for staying at the HIE was the shuttle to a location 1 mile from the hotel. The drop off went well and the lady told us exactly where she would pick us up. We called from that exact location and was told it would be 10 minutes. After waiting 20 mins, we called back and was told the shuttle driver had waited for us 5 minutes and left. I have no way of knowing where she had been, but I know where she was not and that was at the designated location. So, that was an outright lie. It was a Sunday night with little traffic, and I knew what the shuttle looked like, and she never showed. We waited 10 more minutes and still no shuttle. I had a 4 year old and 8 year old with me and had now been standing on the sidewalk 30 minutes in below freezing temps so I hailed a cab to take us back to the HIE. As we were getting into the cab, I saw the shuttle pull up to the corner on 5th. Disgusted, I took the cab back to the hotel and reported it to the girl on duty at the front desk who acted as though she could care less. To be fair, it was not her fault though.
The hotel did take off a little for the rotten banana incident, but not enough to make it worth another stay. Recommend this hotel? NO, NO and NO. There are better choices that would make a stay in Fort Worth more pleasant, enjoyable and hassle free.
January 2, 2014
Rated 5.0 out of 5.0 by wedding guest Parking
Parking was a bit tight Saturday night. Should open up another parking lot.
January 2, 2014
Rated 5.0 out of 5.0 by jammin85 Nice clean rooms at competitive price
New feel to the place. Nice trendy decor, very hospitable desk clerk. Super clean and comfortable rooms. Staff upgraded us to a suite which was quite nice!
December 28, 2013
Rated 5.0 out of 5.0 by JRUSA2013 Great hotel, good location
We had a great stay at this hotel, the staff we friendly and helpful, there was a courtesy bus into town. Couldn't ask for more, excellent value.
December 27, 2013
Rated 4.0 out of 5.0 by WildHorseWoman Generally a great place to stay.
Our only complaint was the "attitudes" of the front desk staff. Only one and her name is Margarita was seriously helpful, with a smile, and an "I can do this" approach. The rest were a bit stuffy, not as willing to put themselves out or make the efforts------and I might say we weren't asking for the moon.
The two shuttle drivers JOHN and TERRI were absolutely awesome. BOTH were willing and able to make trips in timely manners and to show up when they said they would and where.
We understand that the Will Rodgers center didn't make it easy for them to drop off and pick up. We got great tips from Terri on where to eat............much appreciated.
This is my second year in a row staying at this location. I will return as it's the best deal for the money in Ft. Worth--------especially with the shuttle to Will Rodgers.
Thank you for asking us to respond!
December 18, 2013
Rated 5.0 out of 5.0 by Heatfan936 ICED IN GREAT SERVICE
We got iced in Fort Worth. The staff went above and beyond the call of duty. They offered to order us some lunch when they ordered their staff lunch. we only booked 1 night, but ended up staying 2 and they didn't make us move rooms, even though they had other arrivals they were expecting. the friendliest hotel I have ever been to and we stay in a hotel at least 2 to 3 weekends a month! very clean. great breakfast.
December 9, 2013
Rated 3.0 out of 5.0 by Tati44 Average
The hotel to me seems low class. When we got there we didnt even have a new roll of toilet paper on the roll, it was half used and I do not like that! There is NO water pressure in the sinks what so ever and the parking is horrible!!
I would stay here again if I HAD TO but It wont be my first choice!
December 9, 2013
Rated 5.0 out of 5.0 by KWcut Better than Expected
WOW! Great hotel,wonderful staff, great breakfast and the shuttle was the best the drives were very knowledgeable.
December 7, 2013
Rated 5.0 out of 5.0 by brcgmama Excellent staff!!!!!
My family and I enjoyed our stay at The Downtown Fort Worth Holiday Inn Express so very much! All of your staff were so nice. It will be a very memorable vacation for my grand-babies! Thank y'all so much!!!!!
November 30, 2013
Rated 4.0 out of 5.0 by GiGi03 The staff was extremely pleasant and helpful.
We have stayed here before. My family enjoys the breakfast and it is conveniently located to Cook's Children Medical Center where my grandson has to go for his medical needs. The hotel is very nice and clean. Unfortunately the hotel was having trouble with their boiler and therefore we had very little to no hot water. The staff handled the situation well and we still left with a pleasant experience.
November 21, 2013
Rated 5.0 out of 5.0 by Brian79549 Staff
The staff was very friendly and helpful. The shuttle drivers were so accommodating and knowledgeable of the area and that helped tremendously.
November 21, 2013
Rated 4.0 out of 5.0 by om59 Clean and comfortable.
Clean, comfortable hotel. Decent breakfast. Good location, but parking was difficult.
November 20, 2013
Rated 4.0 out of 5.0 by Traveller96 Non Smoker
IRE quested a non-smoking room but there was a slight "old smoke" odor in my room. #302
November 16, 2013
Rated 5.0 out of 5.0 by hcooke Excellent stay!
Fantastic hotel and very nicely located. I've already chosen it for my next visit.
November 11, 2013
Rated 5.0 out of 5.0 by Cindy30 Comfortable Room and great service
The experience I had at Holiday Inn, Ft. Worth was awesome. The staff was courteous and helpful. The room was clean and the room was already cooled when I arrived. I had one of the best sleeps I have ever had on a trip. Thank you for the comfort.
November 9, 2013
Rated 5.0 out of 5.0 by shorthorns Gold Star rating in my book.
I would strongly recommend this hotel to anyone visiting Fort Worth.Great location for both business or leisure.Great room,comfortable and all equipment in the room work and staff provided top notch service.Could not ask for better service from all staff.Andrew and Josh were awesome guys at breakfast service or with shuttle service.
October 30, 2013
Rated 4.0 out of 5.0 by HappyNonCamper Great Service
All staff from front desk to housekeepers were friendly and very helpful. The rooms were clean and comfortable with adequate lighting. Restaurant and shopping recommendations by the front desk staffers were always exactly as they described. The complimentary shuttle service was fantastic. All the drivers were very knowledgeable, providing courteous, prompt service--one less concern in an unfamiliar city. I will definitely stay there when I return to Ft. Worth.
October 23, 2013
Rated 5.0 out of 5.0 by bowecin47 Best service I have ever enjoyed!!!!
The shuttle service in downtown was excellent. Patience is the key to really enjoying all that the area has to offer, the wait is sometimes up to 30 min. but a lot of folks are trying to get somewhere. They will pick you up as many times as you want. When I booked the room, I felt the price was a little steep for a Holiday Inn. By the time we left, I felt the price was extremely good because of the shuttle drivers, the breakfast buffet that was kept full and fresh, the housekeeping staff and the front desk.
We had a group of 7 that ranged in age from 14 to 87. It takes a good staff to satisfy a bunch like that. I will recommend your hotel to both of my friends that are thinking about coming to Fort Worth on the Heartland Flyer.
October 23, 2013