Rated 4.3 out of 5 by 141
Rated 5.0 out of 5.0 by Cassandra66 Round Rock Jr Dragons
Everyone was very pleasant and helpful with anything we needed
Great place to stay
December 30, 2013
Rated 3.0 out of 5.0 by BusTraveler69 Business Trip
I have stayed at this Crowne Plaza on many occasions in the past and unfortunately this one was the worst experience I've had there. Generally I was satisfied, but the property appears to suffering from a little neglect. The atrium area was very noisy this time, which might have been due to holiday parties or some large groups staying, but at 11pm I was preparing for sleep and it was still very noisy. I would have expected a hotel employee to try and alert the crowd that it was late and people are trying to relax and sleep. The sofa in the living area is very uncomfortable to sit on, cushions sink down and there is little to no support. The worst part of this stay was my room was not cleaned on my last evening at the hotel, not a huge deal since I was on business alone, but if I would have had multiple guests with me, that would have been unacceptable. Due to the convenience of the location for my business I will probably stay again, but I may look to other properties in the near future.
December 24, 2013
Rated 4.0 out of 5.0 by Derf563 Football Weekend
The overall stay was wonderful. The restaurant and bar were overwhelmed after the game. The wait just to get a drink was 30 minutes and about an hour wait after you ordered food.
The shuttle service after the game was a mess. After being told where to meet the shuttle, people arrived and waited in line. When a shuttle arrived they loaded the people with children first ignoring the line and ignoring the people who were there first. When another shuttle arrived there was chaos and almost fighting to board the bus to avoid being left again. 45 minute shuttle ride to go 3 miles.
December 19, 2013
Rated 4.0 out of 5.0 by Lino9 Great Staff & Frontdesk
Stayed ion the double suite over looking the ballpark and stadium great view to wake up too. Front desk staff made the stay as they were friendly and accomodating for shuttle services and room needs. Rooms were spacious and very clean. Special thanks to Haly and Stephanie for taking care of us even though the Cowboys blew it versus Green Bay
Thanks again and will definately stay there again
December 19, 2013
Rated 4.0 out of 5.0 by KeithHouston Accommodating Stay
Traveled to Dallas for the 50th anniversary of the JFK Assassination with family - mainly for my father. As I was with my mother, father, and sister this hotel was a no-brainier because of the exceptionally fair rate for the two queen suite. A separate room with a TV and sleeper sofa were highly desirable.
The top floor was designated as a quiet zone on weekdays which is also a plus.
The IHG Lounge for platinum members was also greatly appreciated.
Though I must admit the room we were in was a bit tired and worn out. There were noticeable damages (peeling wallpaper, worn carpet) all across the room.
Since the price was right, such imperfections were given a pass by myself and family.
Management was able to provide a microwave to me at no-cost thanks to IHG status. That was highly appreciated.
Travelling solo I would likely stay elsewhere, but with 3 or 4 people this is a great hotel for the price.
December 13, 2013
Rated 2.0 out of 5.0 by SteadyTraveler No your typical Crowne Plaza
Room was drafty, outdated, and noisy. We were situated right next to a group of party goers. They were loud late into the night and the extremely hard bed made it difficult to get a good night sleep.
Although the restaurant staff and food was decent and the location is ideal, I don't think I would recommend this hotel to our visiting clients.
I've had much better stays at other IHG hotels and would encourage this location to update and/or clean the rooms a little more thoroughly.
December 11, 2013
Rated 5.0 out of 5.0 by Bamaman57 Great ending to a memorable stay.
We stayed at this hotel after an event in their banquet room. The whole stay was exceptional and the quality of the room was great. We would recommend this location for anyone who happens to find themselves in need of a good nights rest and quality service.
December 11, 2013
Rated 2.0 out of 5.0 by GrumpyCommuter Noisiest Hotel I've Ever Been To
Several times an hour, loud knocking sounds kept me awake all night. I could hear people yelling in the atrium or whatever the open middle area is called for several hours into the early morning. Housekeeping knocked on my door before 8:00am.
The room was comfortable enough, but not nicer than than cheaper small hotels in the area. The only reason I stayed there was because I live 50 miles away and didn't want to drive home in the ice on Friday night at 10:30pm, and no other cheaper hotels had vacancies.
I would definitely not recommend this hotel because the price is too high for what you get, and if you want a peaceful night's sleep, you will not get it.
December 10, 2013
Rated 5.0 out of 5.0 by Cinderdiane Staff was great
If you need a hotel to help you with airport problems this is the hotel to stay. We had a person in our party who's flight was delayed to the point that she would barely make it to the Donny & Marie Christmas concert. I called the front desk and they knew exactly what to do. The hotel tranportation manager,Montie, arranged for our friend to be picked up and transported to the Verizon theater! We all breathed a sigh of relief when we saw her waiting for us! A wonderful time was had by all! Thanks to Crown Plaza in Arlington,Tx.
December 10, 2013
Rated 5.0 out of 5.0 by tjwet2822 Great Hotel..
rooms are always clean and ready - never had a problem - we stay here weekly and will continue staying here!!
December 6, 2013
Rated 5.0 out of 5.0 by SamanthaSC Excellent Stay!
I love your hotel! We actually help the yearly meeting at your hotel and it was more than great! Excellent Staff, always making sure we had everything on hand.
Thank you so much!
December 3, 2013
Rated 5.0 out of 5.0 by Tmill Great Time and Service
We came in for the Thanksgiving day game of the Cowboys. We stayed for a week and absolutely enjoyed our stay. One of the reasons for a great stay is the most important person on the staff of Joshelin. She was more than helpful and wore many of different hats. Everytime you saw her she had a smile on her face and greeted you with a warm welcome. She should be promoted to Manager of the entire facility because of her customer service and passion for always doing the right thing for the customer. Next time we are in Arlington we will stay here. Thanks again Joshelin, Jason and rest of staff.
December 3, 2013
Rated 3.0 out of 5.0 by 1nessie My stay at Crowne Plaza
The hotel was in the perfect location for our trip as we went to Prairie Texas ,Cowboy stadium, Fort Worth and downtown Dallas. However the sofa beds were awful. We had 3 rooms total and all three sofas were so bad. When you sat on them they sunk and sleeping on them was even worse. It's bad when when it's all three. The room itself was okay, the king bed comfortable, however for the price and with all the other amenities you would think there would be a microwave in the room. There was one in Lobby office that we used once, but with kids, one in the room would be best. The staff was very friendly and helpful.
November 19, 2013
Rated 5.0 out of 5.0 by Onebusylady Enjoyable stay
Very friendly staff and comfortable room. Great location for activities in Arlington and lots of good places to ear are close by.
November 7, 2013
Rated 4.0 out of 5.0 by jchamilt Good Hotel Poor Internet
This is a fine hotel, but I had nothing but problems with signing on to their wireless Internet and the speed was slow. I called the front desk about this and they would transfer me to their tech support. Another pain. I got connected finally, but every time I went on the Internet it took a long time to connect. WHY? I had no problem at DFW airport. In fact the wireless connection at DFW was many times easier to use and many times faster. I also found the bed harder than I liked.
November 4, 2013
Rated 3.0 out of 5.0 by Eastcreek2013 Lost and Found
As a Platinum Elite member, I enjoyed every aspect of my stay except for the way housekeeping has delt with a favorite liquid container that I had left behind in the room small refrigerator. I was told that "since it had milk in it, it was probably tossed". I am still in the process of verifying this with the head of housekeeping. Under no circumstance shoud ANY guests property EVER be tossed. What should happen is for management to call the guest.
October 29, 2013
Rated 5.0 out of 5.0 by Minimimi2005 Great experience!
I stayed October 19th to October 21st and my stay was great! I don't know how the front desk people do it, they had to deal with 4 Nasty customers complaining about the check in time at 3:00pm. The front desk employees were all very nice to them and got them rooms before 3:00, me included, I chose not to complain. The room was clean and nice. I ordered a pizza from room service and it was great. I also used their shuttle service to go get some things I needed. One employee stuck out, Derrick, he drove me to the airport and he was the best driver ever! He was so kind and friendly. He is truly an asset to the hotel!
October 24, 2013
Rated 5.0 out of 5.0 by PapiDC Great Place to Stay
Enjoyed this hotel overall. Enjoyed that they have a Starbucks on site DID NOT enjoy that the ladies that work there DO NOT know how to make Starbucks Coffee unless it is just pouring black coffee into a cup. I ordered caramel macchiato every single day and every single day it was Bad and done wrong. The lady asked me what was wrong with it. I told her but she did the next one wrong as well. They need to be trained or just go to a Starbucks coffee shop and see how it is done correctly.
The second things was their small area where they host reception for their Premium members. It was not well kept and NOT ONE DAY did someone provide utensils or tongues to pickup the fruit from the tray. The area or room where the reception is help is TOO CONFINED.
Aside from the two things above I will continue to stay at this hotel. The rooms are very nice and the people are very friendly. I recommend this hotel to all.
October 21, 2013
Rated 3.0 out of 5.0 by jedithree Didn't get what I asked for
6 months ago I requested a double bed for the Dallas/Washington game, as a friend was accompanying me. Room was paid for, and when I confirmed two days prior to my visit, I Still had a double bed. When I got there around 3pm. I was told that there were no more double beds, and that I had to settle for a King. One of us had to sleep on an very uncomfortable Sofa Bed, this is unacceptable. As a long time priority Club member, I never had this problem before. I plan on attending games in the future, but I will never stay at this location again.
Also My Room was cleaned until after 4pm..Unacceptable
October 18, 2013
Rated 5.0 out of 5.0 by Hutch123 Great stay
We attended the cowboy/redskin game Sunday, October 13, 2013 the hotel was great had a shuttle bus to take us to and from the game rooms were clean the restaurant was clean the bar was excellent overall stay at the hotel was excellent I would recommend hotel to anyone in Dallas Arlington area thank you
October 17, 2013
Rated 4.0 out of 5.0 by KGB37 the beds were very comfortable and the room was great.
One thing that I did not mention in the other review was that housekeeping only visited our room once and made beds. The other 4 days no one came to the room. We had to ask for towels and coffee each day.
October 15, 2013
Rated 3.0 out of 5.0 by Bevkay Nice hotel, but some regrets
We were there for our son's wedding, and a group of rooms had been blocked off. I asked for at least 2 connecting rooms, and a king together, plus another room. There were no connecting rooms and our room was on the 6th floor while 1 other was on the 6th not close, and the other 2 were on the 3rd floor not connecting. Very disappointing, since 2 minor children had to be by themselves - not safe. When making reservations I wanted to line up a brunch for approx. 20 people and was told to just wait until we arrived to set it up. I did this and we had a difficult time getting our wedding brunch taken care of due to so many guests there and we had not reserved ahead of time - we had done as we were told and it was not a comfortable situation. - After the wedding, some of our guests wanted to continue visiting in the bar, including the bride and groom. The bar closes at 11 p.m., what a bummer. We've held 2 other weddings at different places, and this never happened. Not only did you lose money but it was very disappointing to guests who wanted to visit . Too, we sadly found that room service is also discontinued at 11 p.m. We believe you might need to reconsider about closing things too early. - Did check out until after our brunch. Upon returning to our room, we found it had been cleaned and things left in there had been removed. We had to find things before checking out. -- Your hotel is quite nice, but believe you might better yourself by looking into a few things.
October 15, 2013
Rated 3.0 out of 5.0 by Linz03 Eh...I expected a little better for the price
While this hotel was clean and organized, the food was below average and the service at the restaurant was SLOW. Although this particular weekend was very busy...conference, wedding, Cowboys game....they seemed incredibly under-staffed. The staff was very friendly but just slow, slow, slow. It took us 3 times longer to order food every single time we tried. It just seemed for the price of the rooms here, the food and service would be of much higher quality. If I had only paid $50 for my room, I would have been much more satisfied. However, the front desk was very accommodating and professional and, as stated above, the room was very clean.
October 15, 2013
Rated 4.0 out of 5.0 by Mark337151 Crowne Plaza Arlington IHG Rewards Lounge
First I would like to say this is a quality IHG property. Completely as expected except for the cubical they call the IHG Rewards Club Lounge. Very sparsely stocked with corn chips a a few bottles of beer. I would invite the management to visit the Baton Rouge property near LSU. Stay on the club level and stop in the rewards lounge. There they will find a fully stocked bar with a bartender that keeps the hot food hot and the drinks full. I got the feeling the Arlington CP Rewards lounge is only there because they have to offer it.
September 30, 2013
Rated 4.0 out of 5.0 by Glenna2 Friendly staff!
The staff at this hotel are always very pleasant, helpful, and courteous.
September 25, 2013
Rated 5.0 out of 5.0 by houndog Always an enjoyable stay
From the friendly welcoming check in to the best wishes on checkout this is a good place to stay. The staff is always knowledgeable, competent, and makes arrival seem personal. The business travelers are afforded rooms away from families, and I appreciate that! On this trip, the place was inundated with youth soccer players, who overran the lobby areas, but they were well corralled by the time they should have quieted down.
Convenience to work, as well as good restaurants, the Ballpark and Jerry World make this a good location, as soon as you learn how to move around the 360/IH-30 interchange.
I had a slow-draining tub, but the staff took care of that as soon as I mentioned it.
I'm a fan of this Crowne Plaza, and will stay there as often as I am in the area.
September 24, 2013
Rated 5.0 out of 5.0 by NCgirl1977 Beautiful Hotel!
This is a beautiful hotel with great amenities, the only thing was that the rooms need some repair but the staff stated they were getting ready to do a huge remodel so... I didn't count that against them. Great price. Beautiful location. Friendly staff. Couldn't ask for much more! And the rates are great too! ()
September 21, 2013
Rated 5.0 out of 5.0 by RJNMO56 Nice Visit
Very pleased with all the accommodations of the hotel. My wife and I were very comfortable.
Only one thing I would suggest, is have more variety of drinks selection or someone a little more experience. Don't take this wrong the staff at the bar were great, just limited.
September 6, 2013
Rated 4.0 out of 5.0 by jzftiger6 Great Hotel for a football game at Jerry's Place
The only draw back was the mattress. Other than that, this is a great place to stay. The staff was knowledgeable about the local area and helped us greatly.
We'll be back!
September 5, 2013
Rated 4.0 out of 5.0 by Megafeast13 Comfortable and quiet room, will stay again
Good experience, central location worked for this trip
September 1, 2013