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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    95%
    Recommend This Property

    Overall Experience

    4.5

    based on 212 reviews
    95%
    Recommend This Property

    Ratings Breakdown

    212reviews

    • 5 Stars
      150
    • 4 Stars
      40
    • 3 Stars
      9
    • 2 Stars
      5
    • 1 Stars
      8

    Poor experience with manager

    By

    March 30, 2015

    platinumelite

    The manager of this property was very young and inexperienced. My (adult) son was the first to arrive at this property, and as I have done many times before, I instructed him to go ahead and check in. I was not going to be arriving until much later. The manager would not let him do so, even after speaking to me. He was demeaning to my son, who was almost brought to tears. When I called and spoke with him, he was not helpful at all. In fact, I was angry when I got off of the phone. The fact that I have been platinum with Priority club for at least 10, and maybe even 15 years did not seem to phase this manager. Based on this experience, I will certainly not visit this property again, and I will never recommend it to friends or family visiting from out of town.

    Posted byHotelStaff
    March 30, 2015
    Dear Eli H, Thank you for your feedback. Our hotel policy is that the guest must be at least 21 years old to check in. I am sorry that your son had a poor experience and we do value you as an IHG Rewards Club member. If you would like to discuss this issue further, please contact the hotel as would like to make this right. Anthony Operations Manager
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    Convenient, Quite and Comfortable

    By

    March 24, 2015

    platinumelite

    Very nice Candlewood - easy access to CMH airport. WIll stay here again.

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    just what I was hoping for

    By

    March 21, 2015

    I wish I had needed more than a one-night stay! This coudn't have been better!

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    Non Smoking Room???

    By

    March 20, 2015

    Room smelled of smoke. We booked a non-smoking room. Our room was marked as such but had a strong odor of smoking

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