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Rated 4.3 out of 5 by 89 reviewers.
Rated 5.0 out of 5.0 by Great Stay We stayed here overnight and it was an awesome room/deal and would definitely recommend this property and hotel chain for future travelers. May 28, 2014
Rated 4.0 out of 5.0 by Incredible Dedication to Cusotmer Service What could have been a bad experience turned into a really good one based on the amazing staff at this hotel. Unfortunately, upon my arrival, there were no non-smoking rooms available. The staff was extremely apologetic and did everything they could to compensate me for the inconvenience of having to stay in a smoking room. They went over and above in their efforts to make sure I left with a good feeling...which I did. Separately, I left a phone charger in my room and another staff member went over and above locating the charger which I was able to pick up before heading back to the airport. Thank you so much for doing everything you did to make me feel like a valued customer. May 26, 2014
Rated 4.0 out of 5.0 by My Stay This is the second time I've stayed at this location...and not the last. The first stay was perfect. I had room 340 and tried getting it again but it was already booked. I ended up with a handicapped room on the first floor with no bathtub. I'm in the Army Reserves and love to take a long hot bath after a day of tedious drill. Also the air conditioning between the air conditioner and the bedroom looked like it was homemade. There was a box that sits atop the wall unit that diverts SOME of the air to the bedroom because the bedroom didn't have it's own AC. There's no way to shut off the AC to the living area and have all of it go to the bedroom. Thought for the future. Those are the only things that bothered me about this room. Room 340....PERFECT for me!!! Room 103...not so much. May 8, 2014
Rated 4.0 out of 5.0 by One Month The only thing that was not great was the comfort of the bad. Other than that I was very satisfied. April 28, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and an amazing value! I was pleasantly surprised by the large size of the room for the price. The staff was very friendly at the front desk and we are going to the area again in two weeks and booked again. April 16, 2014
Rated 1.0 out of 5.0 One of the worst Candlewoods I have stayed at. The whole issue started when I arrived I was not greeted as platinum status and given any arrival bag or points. I then got into my room and the first thing I noticed was a large bundle of wire that was the phone wire and internet LAN wire all tangled up on the desk. I then noticed two large cig. burns on the blanket that covers the bed. I do know I was in a smoking room, but that should have been replaced, no one wants to see that, it made the whole room feel "cheap and dirty". I was there on points, so no money out of pocket but I still wish I had kept my points. I stay in hotels 355 days a year and this has become the worst IGH hotel I have stayed in. I would suggest more care be taken in the upkeep of your romms. And as a side note, the prices you charge for items in the cupboard (3.00 for a small bag of chips?) are way over priced. Nothing wrong with wanting to make a profit, but your prices are way higher then any Candlewood I have been to. Chris April 5, 2014
Rated 5.0 out of 5.0 by Short stay before flight We stayed at this Candlewood Suites in mid-March. We had a 5:45 AM flight, and did not want to get up at 1:30 AM in order to catch this flight. We arrived late and left very early, and did not use any of the amenities, so I cannot comment on those. We did find the room comfortable, the staff very friendly and courteous, the bed comfortable enough (especially for a 5-hour sleep), and the room rate very affordable. The only issue we had was that the room could have been a little cleaner. The bedspread had a couple of small stains (although it had appeared to be cleaned), and some of the grout had some hair on it. Still, overall it was a very satisfactory stay, and I would recommend this Candlewood Suites hotel to others looking for a stay close to the Columbus airport. March 23, 2014
Rated 4.0 out of 5.0 by Great experience except billing This is our third annual stay at this property. Everything is always great except this time they kept our card open and our card was charged erroneously and we had to contact them to have charges reversed which was very inconvenient and ended up resulting in overdraft fees on our account, however, we understood that it was a big event weekend and that mistakes can be made. Will not deter us from staying here again and have already made reservations for next year. March 11, 2014
Rated 5.0 out of 5.0 by Awesome! My friend and I fly out of CMH instead of Pit for a lower airfare when traveling west!. We were interested in Candlewood due to its advertised free parking with security/canine, proximity to CMH, as well as a low rate cab fair to the airport. We were not let down. We experienced true hospitality during our stay and the location / homey atmosphere was comforting. The laundry/fitness facilities a plus should the need arise and I used the fitness equipment while the laundry was in process! Oh and did I mention the room rates and comfort. Thank you Candlewood for your hospitality...we are planning a return stay this August! February 28, 2014
Rated 3.0 out of 5.0 by disappointed was told over the phone at reservations this hotel had an airport shuttle . this turned out to be not so ... thus one of the primary reasons to stay was eliminated . other better choices in the area to stay at ... no breakfast etc... January 3, 2014
Rated 5.0 out of 5.0 by great rooms not only good value, but rooms much nicer then higher priced chains seeking business traveler very pleasant surprise January 2, 2014
Rated 5.0 out of 5.0 by Always good Have stayed at this facility several times. Always treated well. Rooms are always in good condition. Will be my "go to" place in Columbus! December 10, 2013
Rated 5.0 out of 5.0 by Excellent Value Spent a week visiting family and friends 11/9-11/16/13. Very pleased with the room layout - queen suite with separate bedroom, living space with recliner and sleeper sofa and fullly stocked kitchen. Requested quiet location - stayed in non smoking room 210 - very pleased. Free internet and laundry - quite a savings. Décor was contemporary and clean - staff very friendly and helpful. Close to restaurants and grocery. Great value for the money - recommended it to multiple friends and family. Will look for Candlewood Suites locations on our next vacation to other states. November 20, 2013
Rated 5.0 out of 5.0 by Airport Biz Great property. Nice and clean, great staff, only thing missing is shuttle bus to and from the airport. Will stay again. November 18, 2013
Rated 4.0 out of 5.0 by Nice updated rooms Nice room, updated and current. Workout room useful. Free laundry a plus. Good location and nice price. Stayed for 2 weeks and it went well. Right near grocery store. November 18, 2013
Rated 5.0 out of 5.0 by Very Nice Stay Excellent customer service, I needed adjoining rooms and they were very accommodating. I highly recommend this hotel, if in the Columbus (CMH) area… November 12, 2013
Rated 5.0 out of 5.0 by Home Away From Home I have been traveling for my job the past 14 years all over the US and Europe. The past 4 years I have been working in Ohio. I started working in Columbus at the beginning of this year and after trying a few hotels I stayed at the Candlewood in Gahanna. This is the nicest and most comfortable hotel that I have ever stayed in since working in Ohio and the best overall in recent memory. The rooms are spacious and feel more like an apartment rather than a hotel room. They all come furnished with a refrigerator/freezer, microwave, stovetop and dishwasher. There is also a large L shaped 90 degree desk that is perfect for working in the room. Each room has a 40" LCD TV with DVD/VHS player and a selection of movies at the front desk you can rent free of charge! This is a huge plus when you don't want to watch TV after a long day or on weekends, you can just relax and put on a movie from downstairs or from home. The beds are extremely comfortable and hard to get out of in the morning! Above all this, what separates this hotel from all the others is the customer service which is second to none!!! The front desk staff is the sweetest, friendliest, kindest, most accommodating and most professional group of people I have ever seen. I have been here the past 6 months#I go home every other wknd# and they always go out of their way to make my stay enjoyable! Special thanks to Crystal, Amy, Rebecca, Jennifer, Vicki and Ron Keep up the great work!!! November 7, 2013
Rated 5.0 out of 5.0 by Excellent staff and very nice room. My room was on the ground floor near the middle of the hallway. It was quiet, and I didn't hear any hall noise in the early morning. The room was very clean and the staff was very nice. October 29, 2013
Rated 5.0 out of 5.0 by will return would defiantly stay here again. room was clean and useful. bed was great. October 24, 2013
Rated 4.0 out of 5.0 by Good value for business visit I stayed a week at this location and it suited me well during my business visit, easily accessed but in a quite area. Rooms are large and well kept with functional small "kitchen". Nice and easy staff. October 21, 2013
Rated 5.0 out of 5.0 by great room and amenities We really enjoyed our stay. Great location, comfy and clean. The staff were so friendly. Loved the coffee and free laundry. You have won us over! Thank you for the dishwasher too! October 17, 2013
Rated 4.0 out of 5.0 by Good Place to Stay Nice place, nothing super special, but it did the job. October 16, 2013
Rated 4.0 out of 5.0 by Comfort and convience Nice clean room. Friendly and attentive staff. Nice location and close to outer-belt. Large grocery store nearby adds to the convenience of having full kitchen, especially for a long stay. October 8, 2013
Rated 5.0 out of 5.0 by Great Stay Everything about my stay was great. Easy check-in, attentive staff when I needed them, check out was a breeze and the room has everything you need for comfort and convenience. It is also near restaurants, a grocery store and far enough away from the airport and the interstate that there are no noise issues. It is a little hard to find, but if you use the directions from the hotel's site you will drive right to it. Would recommend it for anyone who likes a room with a microwave, refrigerator, free internet and a comfortable bed! October 4, 2013
Rated 5.0 out of 5.0 by Much more than expected My wife and I stayed here for only one night although we wish it could have been more. Very nice, clean and friendly. Not what you would typically expect at an extended stay motel. We were able to use our IHG points which was a great bonus! The area felt very safe with a mix of residential and offices. September 30, 2013
Rated 5.0 out of 5.0 by Excellent for the traveling person The room was more than adequate to accommodate me to hook my computer equipment up to and perform all the tasks I needed to accomplish. The staff was vry friendly and helpful. The rooms were clean and all the amenities that you could want were at your finger tips. I will be staying here every time I pass through Columbus. September 27, 2013
Rated 5.0 out of 5.0 by Perfect for a working weekend I stay at this hotel 16 - 24 nights a year. I'm always greeted warmly and get checked in quickly. It's nice to have a kitchen with a real fridge when spending a few nights in the same place. September 19, 2013
Rated 5.0 out of 5.0 by Comfortable beds, clean and spacious bathroom, clean kitchen area and great desk space to work. I was absolutely amazed at the accommodations of the room for the price. I just left another Inn in which I paid almost 3 times the price and their room could not match the overall excellent room of the Candlewood Suites. I would definitely choose a Candlewood Suites over any other hotel when traveling. Thank you. September 1, 2013
Rated 4.0 out of 5.0 by Spacious rooms I just want thank front desk staff, special thanks to Crystal. August 16, 2013
Rated 1.0 out of 5.0 by NO AC - Walked in and left - Still charged me We stayed here before and after our honeymoon. The pictures online did not truly tell the story of the quality of the rooms. Before the honeymoon: Trash from previous guests was not emptied and the room just felt dirty. We stayed for the night, even though there are far better options right across the street. After the honeymoon: After the 12-hour travel time to get to Columbus, we walked in and immediately the same dirty feeling hit us, accompanied with a room that hadn't been cooled in at least a day or so. I immediately tried to get the AC to turn on, to no avail. It was faulty and required maintenance. However, we had finally checked in at around 12:30 AM. All other rooms were booked, so we could not switch rooms. We left and drove home (getting home around 4AM) under the assurance that we would not be charged for our room. 10 days later, the charge is still on my account. Do not stay here unless you're a worker looking for cheap rates. The only good thing is the lady at the front desk was nice about the issue. August 15, 2013
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