Rated 4.3 out of 5 by 248
Rated 5.0 out of 5.0 by TomD12 Great stay
I really enjoy staying at this hotel - It is clean and the staff is very helpful. The restaurant " Max and Erma's" next to the hotel needs better managment and the hotel should use another venue for meals than Max and Erma's. The Hotel ramped up their staff for the conferenc but the restaurant did not.
August 4, 2014
Rated 5.0 out of 5.0 by Transformation Consultant Always Courteous, Always Clean, Always Quiet
Thanks for the Consistency
I have stayed multiple times and found great service every time
August 2, 2014
Rated 3.0 out of 5.0 by UnhappyVacationer32 "Whose Shoes Are These?"
When we first got there, didn't realize it was an additional $23.00 a night to park in the Crowne Plaza garage, which is ridiculous because that should be included in any hotel with a reservation. Build it into the cost of the room and don't advertise a charge.
Also, the room was extremely dusty on the wood furniture, and our room didn't get maid service until after 3pm the second day of our stay, so we left that morning having put aside everything out of the way for the maid to have room to make the beds, bring new towels, take the old towels, take trash, etc.. When we arrived back at 2pm, everything was exactly as we had left it, so the beds didn't even get made because we were on them resting and the maid didn't have any new towels until hours later.
Beyond all that in the room, my 7-year old son is on the floor at the foot of the bed and pulls out a pair of women's shoes and says, "Whose Shoes Are These?". Needless to say, they were definitely NOT ours and this was just super disgusting that our son was holding them.
Also, the road construction outside made it super hard to navigate to the hotel.
We will not be returning to this location in the future!
August 1, 2014
Rated 5.0 out of 5.0 by mdisme Nice Stay
Would stay again. Nice location to walk to the riverfront
July 31, 2014
Rated 5.0 out of 5.0 by Gravesfam5 Service makes the difference!!
Our stay in Columbus was great - we love being across from the convention center and so close to Nationwide Arena. Rooms are clean and fresh - service from each person we met in hotel was superb! Love having room service from Max
July 30, 2014
Rated 5.0 out of 5.0 by Lindsay7514 Best Wedding After Party and Accommodations!
We absolutely loved staying at Crowne and could not thank them more for their hospitality and service for our big July 5, 2014 after wedding party. While our reception was not there, it may have well been after 11 pm in the hotel bar! The staff was extraordinary and even put up with a lot of "shenanigans", all with smiles on their faces. The rooms were great as well and everyone had an amazing time! As a bride that got ready in one of the suites, everything was perfect. Our pictures, the space, the beds, and bar/kitchen area with conference table were incredible! Thank you so much Crowne Plaza :)
July 29, 2014
Rated 5.0 out of 5.0 by DrinkClesiWine trade show ready
in town for an annual trade show and always hope for a good hotel since rooms are not known until travel time. this hotel was perfect in all aspects. great stay.
July 28, 2014
Rated 5.0 out of 5.0 by Mokadi6 Outstanding Weekend Away
I travel all over the world frequently, and my stay at Crowne Plaza ranks up there with some of the best travel experiences. The staff and the services are above and beyond compare. The view, the room and the location were outstanding. If my stay had been longer, I would've enjoyed more of the services offered, such as the spa. I definitely plan to stay at the Crowne Plaza Columbus-Downtown again and I highly recommend it for other travelers.
July 27, 2014
Rated 5.0 out of 5.0 by 412KSK Great Stay
MATTRESSES WERE GREAT. ROOM CLEAN. HOTEL WONDERFUL. STAFF FRIENDLY AND HELPFUL.
July 24, 2014
Rated 4.0 out of 5.0 by coldallnight staff nice and comfortable bed.
The room was clean, staff was nice. Only thing major was there were no extra linens called down to front desk they said blankets would be right up. I stayed up for an extra hour and they never showed.
July 22, 2014
Rated 2.0 out of 5.0 by Dispersed Buckeye Not worth the money
For the amount of money they charge, for one room, the amenities and value is not even close. I would prefer a much cheaper room, from a lesser known chain, but get the breakfast, a better pool, and over all better experience.
July 16, 2014
Rated 4.0 out of 5.0 by LindsB Nice Business stay
I enjoyed my stay at the Crowne Plaza and would certainly stay here again. The staff was great and very helpful and friendly. One thing I could have used was a hair dryer! :)
Thank you All!
July 14, 2014
Rated 5.0 out of 5.0 by Wilmot728 Great Place!!!!!
We only stayed one night but we loved it!! Highly recommend this hotel when staying in Columbus. The staff were all very helpful and professional. Cannot wait to return!!!!
July 13, 2014
Rated 4.0 out of 5.0 by brethrenconf Room Freshioned Daily
It was nice to come back and find the room freshioned up each day. Sign-in and departure were easy. The room was quite nice with a view the convention center across the street.
Of course I wish I had a free breakfast each day as at some cheaper hotels but there is a coffee shop on the lower level. The workers there were pleasant and helpful.
July 10, 2014
Rated 5.0 out of 5.0 by smitty727 crowne stay
nice atmosphere, friendly staff, comfortable and clean
July 10, 2014
Rated 5.0 out of 5.0 by kricka11 Comfortable bed and great service
I had a great stay here, staff was friendly, room was comfortable and exercise room was well equipped. There was nothing I can complain about.
July 5, 2014
Rated 5.0 out of 5.0 by Colorado fun Excellent choice
This was a great property with very friendly and helpful staff. I would definitely recommend it. Easy walk to entertainment and restaurants. Very good food at the hotel as well. Thanks!
July 3, 2014
Rated 3.0 out of 5.0 by Tim/Deb Workout area and swimming pool
Inadequate pool and workout area. Workout area is much too small. Pool area is small and feels like you are in a dungeon.
July 3, 2014
Rated 5.0 out of 5.0 by Dety Best Property Downtown!
The Crowne Plaza Downtown Columbus made my wedding weekend perfect! From the beginning of my stay to the end I can not think of one thing I could complain about. I received excellent care from the time I arrived to the time I left. Valet was extremely helpful with all my wedding luggage. Front desk greeted us with a smile and a welcome. My rooms were ready early. Housekeeping did an excellent job! The best thing about this hotel is that every staff member truly cares about their guests and goes out of their way to make you feel right at home! The sales staff was very easy to work with and went above and beyond to help me with my room block. I would recommend this hotel to anyone looking for a place to stay in the Downtown Columbus Area! We would like to give a BIG thanks to the whole team at the Crowne Plaza Downtown!
July 2, 2014
Rated 5.0 out of 5.0 by bking1224 All Around Great Experience
On my most recent trip to Columbus for a long weekend, I selected the Crowne Plaza Columbus Downtown. I was very pleased with everything during my stay. This hotel would have to be one of the best hotels for IHG Rewards Elite Members as I was given multiple Elite Welcome Gifts and my status was recognized through my stay. I can not say enough about the staff. The staff went above and beyond in every aspect of my stay. Overall, this was a great experience! I wouldn't hesitate to recommend this hotel to anyone traveling through the Columbus, OH area.
June 29, 2014
Rated 4.0 out of 5.0 by LifeLeader Outstanding Staff
The staff at this Crown was amazingly friendly and helpful. Enjoyed my stay and look forward to my next visit.
June 27, 2014
Rated 5.0 out of 5.0 by melissa2014 Great hotel and amazing service
This hotel is amazing! The staff is beyond phenomenal and are so attentive to our needs! Everyone was extremely helpful and friendly and our stay was great! I definitely recommend staying here while you're in Columbus!!
June 26, 2014
Rated 5.0 out of 5.0 by Alimarie Very nice hotel
This hotel exceeded my expectations. I have stayed at several Asian Crowne Plazas and found the American locations generally disappoint, but this property was very nice. The location is excellent. We were in town for a fencing tournament and it is connected to the Convention Center by a convenient skyway. The staff is very friendly and helpful, the room was clean and, after reading reviews, larger than I expected. Very comfortable beds. I did not hear noise that other reviews complained about. Nice lobby, didn't get a chance to try the lobby bar/restaurant, but nice ambiance. Convenient valet or self park. Great option for a shuttle with pick-up for Sunday brunch when parking at our chosen restaurant was not an option. My one observation is that the hotel could use new carpeting. We will be back in Columbus and will definitely consider this hotel.
June 25, 2014
Rated 5.0 out of 5.0 by dankuz83 Friendly staff and great location
Had a wonderful weekend stay! hope to be back soon.
June 25, 2014
Rated 5.0 out of 5.0 by Private9 Friendly Staff at a comfortable hotel for a reasonable price.
Friendly Staff at a comfortable hotel for a reasonable price.. Not much else to say but that!
June 25, 2014
Rated 4.0 out of 5.0 by meatpie123 Nice location and staff
This hotel staff is wonderful! We stay here every time we go to an event at Nationwide Arena.
June 23, 2014
Rated 3.0 out of 5.0 by Phs1975 Dates
Hotel is not crowne plaza quality - rooms, furnishings, bathroom were all dated. Internet was slow. Some plugs did not work. Toilet handle had to be held down to flush. On plus Side - fridge in room was nice and location was convenient.
June 21, 2014
Rated 5.0 out of 5.0 by PHam57 I always stay here when in Columbus ohio
The beds are so comfortable. The rooms are clean. I like that Max and Ermas is part of the same building and provide room service if you want. The staff is always friendly and there to make sure your stay is comfortable. Love the Crowne!
June 21, 2014
Rated 2.0 out of 5.0 Don't Trust Front Desk Staff!
Was in town for a convention the weekend of June 13th, 2014. Had two boxes of costume props shipped to myself c/o the hotel. They were delivered to my room no problem.
But we were leaving on a Sunday, and the USPS is closed. UPS or FedEx would charge way too much to ship these boxes back to my home (they were too big to be checked on the flight). I fretted about it until speaking with someone at the front desk on Saturday the 14th. He ASSURED me that there would be no problem with the hotel shipping the boxes back to me on Monday via USPS. "We ship out packages, lost & found, all the time." I made sure he understood these were fairly large boxes. He assured me there would be no problem.
My mistake? Not getting this guy's name. Trusting that I would be told the truth.
Guess what? Sunday afternoon we go to check out, try to hand over the boxes, staff looks at me like I'd grown two heads. No, no no no no. No way can we do this. And who did you talk to that told you we could...?
Thank GOD a friend of ours in town was able to help us & ship them out for us. HUGE imposition on her, but we were stuck. We also allowed several hours before needing to leave for our flight. Without that time buffer, we'd have been screwed.
DO NOT TRUST WHAT THE FRONT DESK PEOPLE TELL YOU. It changes depending on who you talk to.
Very unpleasant end to a great convention.
June 19, 2014
Rated 5.0 out of 5.0 by Indy_Bob Great Place to Stay
I make regular trips to Columbus and always stay at the Crowne Plaza. The rooms and staff are excellent.
June 18, 2014