Rated 4.4 out of 5 by 60
Rated 4.0 out of 5.0 Good location nice staff
The hotel is in a very convevient location. Easy access to every direction and near the center of the attractions. Good value compared to the other hotels.
August 11, 2014
Rated 5.0 out of 5.0 Great Time in Galveston
My wife and I stayed in the Candlewood the night before our cruise. We loved it and we will be staying there again.
August 11, 2014
Rated 5.0 out of 5.0 by BigBog Excellant Stay
Ali the General Manager also provide excellent customer service. He makes sure that I have everything I need when I stay there.
August 7, 2014
Rated 5.0 out of 5.0 by hahjr Comfy rooms,Pet friendly, Helpful staff
I chose this hotel because of location, value and pet friendly accommodation. It met all of these needs. The staff (Ali and Ashley- in particular) was extremely helpful and considerate as our booking and room (s) needed changed.
August 4, 2014
Rated 1.0 out of 5.0 by Carolyn002 NO SERVICE, but clean comfortable rooms
POOR, POOR, POOR
Like pulling teeth to get something like a sheet and a blanket. Little store they had did not carry milk. They said they were out but still none the next day either.
I'm on vacation...I do not expect to have to do all cleaning and carrying trash to trash recepiitcle outside myself, etc. This facility left a VERY BAD TASTE in my mouth for a place to stay.
Definitely WILL NOT recommend this facility in Galveston to others.
July 27, 2014
Rated 5.0 out of 5.0 by Lil Mama Nice hotel, good service
Visted Moody Gardens with my family. The stay at the Candlewood suites was nice. There is also free washing. Target and other stores right across the street. Had a suite by the poolside. Hotel not to far from the local attractions. Would recommend this hotel to others. A lot of the other hotels in Galveston are pricey, but this one was affordable. If in the Galveston area again would stay at this hotel again. Brought food so my family and I was able to cook.
July 26, 2014
Rated 5.0 out of 5.0 by Willy85 Excellent Staff and Manager
The customer service at this hotel was excellent. The manager and his staff went above and beyond to make sure my stay was a pleasant one.
July 25, 2014
Rated 5.0 out of 5.0 by GVTraveler Very good experience
This property is well located off the crowded Seawall but easy enough to get there. The staff was very helpful. It's a new-ish property. Very clean and well maintained. Would recommend it to my Mother!!
July 22, 2014
Rated 5.0 out of 5.0 Great service and location
The staff was excellent. The pool is great. Wonderful location.
July 22, 2014
Rated 5.0 out of 5.0 by RLoustalet Great stay in Galveston
We enjoyed the Candlewood Suites. It is right off the highway as you come onto the island, but we did not hear any traffic noise--our room was on the back side.
Most of the staff that we dealt with were really great. Unless you are a walker, it is tough to get to attractions from here without a car. I did walk down 61st Street to the seawall and it took me 40 minutes. Not a bad walk, just hot. We bought groceries at the Target next door, so that was convenient.
July 17, 2014
Rated 5.0 out of 5.0 by Mark C. S. Good Night Sleep and Courteous Staff
My wife who needed a good night sleep was able to get one due to the Candlewood. Due to the fact it is not so close to where all the noise is on the island, she was able to sleep for a long time.
Ali and the young lady who worked in the evening was very courteous and they went out of their way to make our stay enjoyable.
What also made the place convenient, there is a Super Target within walking distance.
July 15, 2014
Rated 1.0 out of 5.0 by Cruise 2014 Shabby and rude employee
We stayed one night on June 5, before leaving for our cruise the following day. The shower head in the restroom was broken and taped to the wall. The water was cold, so we couldn't take a shower. We complained to the girl at the front desk (Shelly) about these issues. She was so rude and when we asked to talk to a manager, she said there wasn't one. We told her to at least give us a discount for the inconvenience and she said we had to pay the full price, which was $250. At that price, we could of stayed at a presentable and suitable hotel. Save your money and stay somewhere else.
July 14, 2014
Rated 2.0 out of 5.0 by tktraveller Dirty kitchen
Microwave had dried grease on glass turntable and a "clean" coffee mug in the cabinet had lipstick on it
July 8, 2014
Rated 5.0 out of 5.0 by Pablo AMA Great services and good people working there
The people working at the desk were very kind and helpful. Extremely accommodating and pleasant.
July 7, 2014
Rated 2.0 out of 5.0 by Mickey5v Not a nice place for Vacation stay.
If you want them to actually clean and make your room this is not as good place.
July 7, 2014
Rated 4.0 out of 5.0 by happyto be here5 Good Hotel
The overall stay was good. The staff was very friendly. A few things could be done w/ the grounds to make it a little cleaner looking like mowing the grass. Also, maybe checking to make sure that the sinks don't leak or the table is sturdy inside the room. But overall, I would stay here again !
July 5, 2014
Rated 5.0 out of 5.0 by CFKurt Manager
Ali was great, one of the best managers i have dealt with at any hotel stay
June 26, 2014
Rated 5.0 out of 5.0 by StarzDP The staff is second to none
The hotel is very comfortable and conveniently located to the entire island. Ali, Ashley and the entire staff really make the stay enjoyable. Customer service is outstanding. Thank you all for a very enjoyable stay.
May 31, 2014
Rated 2.0 out of 5.0 by gsu97 Not thrilled about the hotel
I was ok with the hotel not offering complimentary breakfast since it's an all suite hotel. But the kitchen needs to be properly stocked with the essentials. There was only one fork and one spoon. The rest were knives and cooking utensils. When I called the front desk the first time, they were supposed to call me back to let me know but never did..and it was too late to go to the store and purchase plastic utensils. I called the front desk the following morning and they informed me that they don't have anymore silverware available. So the following morning, my daughter and I had to take turns to eat breakfast.
When we came back at the end of the day, my room was not cleaned and the towels weren't replace. I contacted the front desk and they told me that I had to come to the front desk and exchange my dirty towels for fresh ones and that housekeeping only cleans the rooms once a week.
So if you're looking for basic hotel service, I suggest staying elsewhere.
May 30, 2014
Rated 5.0 out of 5.0 by Chris W. Comfortable And Friendly
I stay at this hotel everytime I'm in town for business and I really do love it. The manager Ali has been very easy to work with and is always extremely friendly to me and my employees. The rooms are always clean, there are plenty of free cable channels to browse and the hotel is located in a place very convenient to access off the highway where you don't have to deal with tourist traffic. The cupboard could use a little improvement, but there are plenty of places nearby to get cheap food and drinks so I usually blow past it. I would recommend to all my friends and co-workers to stay here. You really can't beat the price for quality!! It's a no brainer.
April 8, 2014
Rated 5.0 out of 5.0 by MayfieldM always on top of the game!!!
Like title of my review, they are always on top of the game, I have no complain, been here for last four months and almost one more year to go here, I will always have good words for this establishment.
March 11, 2014
Rated 5.0 out of 5.0 by Shizzle Great place to stay
The staff is the best I've ever stayed with. I've stayed at a lot of hotels for extended periods of time and never have I got the service and generosity that this candle wood has given me. I would defiantly recommend this hotel to everyone.
March 7, 2014
Rated 1.0 out of 5.0 by reviewer7512381 Beware Extra Fees
Stayed here because it is a pet friendly hotel. Was not advised of the $75 pet fee until checkout. Requested late check out after a 2 night stay in 2 rooms and was charged ~$50 per room, even though the hotel was not anywhere near capacity. Toiletries included only a shampoo and conditioner in 1, and bar of soap. No lotion, etc. Was planning to stay again this weekend but definitely will not.
February 26, 2014
Rated 1.0 out of 5.0 by Rman0206 Worst Stay at a Candlewood Ever
Avoid this hotel - staff was poorly trained; we waited more than 20 minutes for someone to arrive at the front desk to check us in. Once we were in the room, we found that the TV didn't work. We called the front desk and were told a call would be placed to the maintenance person. After waiting another 20 minutes, I went to the front desk to follow up; I found out that the maintenance person was not working. Finally, the lady at front desk moved us to another room. When we got to the new room and turned the furnance on, it produced a horrible smell. At this point, I gave up discussing items with the lady at the front desk.
February 19, 2014
Rated 4.0 out of 5.0 by racepair Pets policy, did not know
I have stayed at this property several times. Due to my own fault, I was not aware that Candlewood Suites allowed pets as part of there policy. As I am a 1-2 night guest , I regetfully have to say I will find my accomadation elsewhere. 2 doors down from my suite was a medium size dog, a family pet. The animal did not bark constantly, but loud randomly, which did not giving what I was needed, undisturbed sleep. Mr. Ali and staff are always frindly and helpful, and the property is always clean and well kept. Just not for what I need as a single nite resident. Thank You for the good days and nights I did have.
February 7, 2014
Rated 5.0 out of 5.0 by racepair Frindly- Polite Staff, SUPER CLEAN PROPERTY
I am just an over night guest, as these rooms are mostly for extended stay, they are well kept, and up to date. Enjoy my stay each time I'm here. Quiet also, major dept store and fast food close by. Would recommend to one nighters and long term.
January 18, 2014
Rated 5.0 out of 5.0 by MayfieldM Excellent for long term stay!!!
Excellent for extended stay, I staying here for almost 2 months and feels like this is my second home, people here from front desk to house keeping staff is beyond my expectation, nice and clean rooms I told my company to send everybody to this hotel.
January 14, 2014
Rated 5.0 out of 5.0 by Myates Totally great stay
My entire group from our company and our sub contractors staying at this hotel were totally satisfied with the facility itself in every way possible. If there was any additional request made it was done. All areas graded were as stated. You cannot get any better for the level this facility can provide. Your management was above excellent for us. We will stay at the hotel again for sure and also other Candlewoods if this is what we can expect. We were there for @ 60 days and that is really long enough to give a real evaluation.
Thanks to all at this hotel for making our stay what it was. It made being away from home much better.
January 4, 2014
Rated 5.0 out of 5.0 by Tommy J Great place to stay
Nothing but praise for this hotel, manager to the staff were very gracious.
January 2, 2014
Rated 5.0 out of 5.0 Always pros no cons!! Amazing
Staff here at this hotel is wonderful people always eager to help you for every thing from setup the wifi connection to offer you to transport you to the restaurant in their own vehicle, cupboard is sorry looking but they can manage to supply you if you need some thing, rooms are nice and clean and fresh, location is very good for dry port. I always prefer to stay here.
December 29, 2013