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Rated 4.0 out of 5 by 78 reviewers.
Rated 4.0 out of 5.0 by Comfortable stay It was good and comfortable stay. Good for the price it offered in that area. August 17, 2014
Rated 4.0 out of 5.0 Great room, but woken up early by outside lighting Room amazing, Staff a bit distant since they work behind 2 desks.. Kind of hard to explain. but you are behind a desk and they are behind another desk? Window curtains way too small to where the light from the outside could not be filtered out, unless you bend the curtain into the window frame. The gym looked like it was being updated. Over all, we loved the rooms. the kitchen pots, pans, cups and all the silverware, all clean and ready to use. We wanted ice for our sodas right after we checked in, which we had to set up the refrigerator, BUT the front desk staff offered to give us their ice from their own refrigerator. Thank you guys! really helped! August 14, 2014
Rated 3.0 out of 5.0 by Fitness Center The area was being repaired but as I stated in my earlier comments, there is 'always' something 'wrong' no matter when I stay there. It's convenient and I don't plan to change but a higher quality of accommodations would be appreciated. Some of the 'easy chairs' are ripped and torn. The microwave lighting is usually inoperative. Trash and debris can sometimes be viewed in the hallways. Trash bins aren't emptied regularly especially on the weekends. Trash is stacked outside the bins and the smell can be unpleasant and unseemly. August 14, 2014
Rated 5.0 out of 5.0 Pagos en efectivo Todo esta excelente sólo que no se porque no aceptan pagos en efectivo aún que muy amable el gerente me acepto pago en efectivo por trabajar en ihg pero creo que deberíamos de tener más criterio así como lo hizo el gerente y la persona que me atendió fue de muy buen trato también todo excelente gracias August 12, 2014
Rated 4.0 out of 5.0 by Great for Extended Stay I stayed in the suite where the room have every amenities that a person need for extended staying such as dishes, microwave, refrigerator, etc...definitely much better than some apartment complex. August 9, 2014
Rated 1.0 out of 5.0 by If you hide in your room and don't need internet its decent First, the rooms are adequate, possibly even decent. DO NOT EXPECT TO GET WORK DONE USING INTERNET. It is slow, slow, slow. Hardwired internet did not work the one time I tried. DO NOT EXPECT TO BE ABLE TO DO LAUNDRY. Even with multiple machines, had to wait hours or even days. Two dryers broken, no washers broken when I got there, all of them broken when I left. DO NOT EXPECT TO BE ABLE TO SLEEP at night. It's loud. They are pet friendly though, which is the reason, and only reason I stayed here. August 5, 2014
Rated 3.0 out of 5.0 by Room was Great; Staff and Facilities - Not so Much Room was clean and well suited for my needs. Staff and facilities definitely did not wow me. Upon check-in, my company's payment authorization was not on file. The front desk staff made no effort to help resolve the issue. I had to contact the company, travel agency and speak to the front desk multiple times before the issue was resolved. One would think the staff would be proactive and ensure a guest's reservation is accurate prior to their arrival. The laundry, gym and vending area was also flooded and out of order for the three days that I was a guest. As such, I had to use outside facilities. I was also charged by the hotel for basic toiletries (razor, toothbrush and toothpaste), something that is usually free at other hotels for guests who may have left them behind. August 5, 2014
Rated 4.0 out of 5.0 by Clean comfortable room and a good value Nice room, pleasant staff. Hotel is kept up. Just all around decent hotel. August 5, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. The Staff at this property is excellent the house keeping lady did not speak one word of English this was awkward The other thing was there was a large group of teenagers who were staying at the hotel and seemed to be rentless at stealing and destroying the excelent work the staff doesand this was very sad July 24, 2014
Rated 5.0 out of 5.0 by Great stay Thank you. The staff was very helpful nice. The hotel was clean and very relaxing. July 14, 2014
Rated 5.0 out of 5.0 by Great Place to Stay in OC Great Place to Stay in OC. Very friendly rates, minutes away from Disneyland and the OC beaches. And pet friendly too! July 7, 2014
Rated 4.0 out of 5.0 by Good Week overall, no complains. its value for money and above expectations! June 30, 2014
Rated 2.0 out of 5.0 by No Wired Internet Wired internet was difficult, at best, to access. I was unable to connect my computer the entire time. I know, I know, who needs wired internet? My company laptop does not have wireless capabilities - removed for security reasons by the company. I was unable to work on an urgent issue at work due to lack of connection and ended up having to go elsewhere to connect my laptop. It would have been ok if the hotel did not offer wired internet - I would not have elected to stay here; but, don't offer this amenity, if you cannot provide it. The room was nice and comfortable. The common areas - stairs, elevators, hallways, reception area - were not. The elevators were dirty and smelled bad. The stairs and hallways were hot and the carpet was stained. The reception area is small and outdated. I will not be staying at this location again, and it makes me question whether I will stay at any Candlewood Suites in the future. June 30, 2014
Rated 4.0 out of 5.0 by Comfortable and good deal. A comfortable place to stay with kitchen and laundry services. A bit far drive to Downtown LA, but close to Huntington and Newport Beach. 1.5 hour drive to San Diego, outlet mall nearby, and overall close to freeways. June 26, 2014
Rated 5.0 out of 5.0 by New furnishings and great bed Overall this hotel was more than satisfactory during my 6 day stay. Everything was clean and in working order. The common areas showed more wear and tear than the individual rooms. Two of the dryers were broken during most of the stay but I saw the repairmen shortly before my checkout. I did not care for the laundry, workout area and cupboard to be all located in the same room. No Platinum member benefits. June 18, 2014
Rated 4.0 out of 5.0 by 关于员工与服务得分稍低的原因 这次在美国出行的时候全部入住了IHG集团下的酒店,与其它品牌的酒店相比,Candlewood更像是自助式的酒店,所以谈不上什么服务,如房间里的打扫服务是每周一次,如需更换毛巾等需要自己拿到前台进行更换等,这些与传统的酒店服务有区别。而在其它酒店能得到的问候或者关注更多,因此产生了感受上的差别。 June 16, 2014
Rated 2.0 out of 5.0 by Room Great, Service so so Room great, Service is oK, the Main Lobby and walk way carpets are dirty. June 13, 2014
Rated 2.0 out of 5.0 by Power outage for more than 12 hours There was a power outage notice given to me, dated 5 Jun 14, when I arrived on 7 Jun, stating the info about the power outage. It was supposed to be from 6:00 a.m. to 8:00 p.m. I don't think I should have to pay for such a considerable time of discomfort during that time. At least a discounted 'price' should have been offered. The outage 'supposedly' affected the whole street but the power for the 'street lights' were working. This is unacceptable and 'management' should 'do something' for the guests who had to walk through 'darkened' hallways and live without air-conditioning for such a long period. Had I known about the 'outage' earlier, I could have made other arrangements. No attention was given to this 'mishap' and the customers are the ones who had to 'pay the price.' Where's the discount on that entire day? How would you like to survive in such an environment and pay 'full' price for a similar day that had 'all power' available. June 13, 2014
Rated 2.0 out of 5.0 可以养狗,这个很好 可以带狗进房间,但是网速很慢,咖啡机还是坏的,使用的时候,又被电到。前台总是看不见人,要等,很不喜欢 June 11, 2014
Rated 4.0 out of 5.0 by nice room, more common area renovations needed. Housekeeping does a great job inside the rooms. Front desk staff is friendly and seems to care to address any requests or concerns. The interior hallways are getting more and more ratty and stained with each stay. The exterior door lock (on the south wing) doesn't work so anyone can enter without a room key - this was our biggest concern. June 6, 2014
Rated 4.0 out of 5.0 by Great value and excellent stay I have staid at this candlewood 3 years a go and had a great experience with it in the orange county area of California. After looking every where to find a comparable quality and price I could not find anything in the are so I decided to stay at this place again. With all the new renovations, furniture upgrades and maintenance's to the property it looks great and is very clean. I have great confidence of staying here for the value and price that it offer. Although it is a bit more expensive per night but it is worth the peace of mind to stay at a clean and trust worthy place that has all the convenient. Most importantly I can feel very comfortable and assured that they keep each room very clean. the sheets and bedding and bathroom are very clean. I love that they have a kitchen in every room although I usually do not use it but love the full size refrigerator. I really love that they provide free laundry washer and dryer which is very helpful. I will recommend this to all my friends and family. June 5, 2014
Rated 5.0 out of 5.0 by Customer Service and room Customer Service was great Room was so much better than the other long stay hotels Just wish Candlewood had more locations in the US Having the dishwasher, free laundry, work out room, was a great service. Would have been nice to have a business center Great bed and pillows, carpet was very clean June 4, 2014
Rated 5.0 out of 5.0 by close to local university hospital Was glad that I was able to go to the University Hospital complex without getting on the freeway. June 3, 2014
Rated 5.0 out of 5.0 by Pleasantly Surprised We had such a pleasant experience at the Suite. The facility was tidy and the room was super clean and comfortable. Staff was excellent and tried to accommodate our every need. The walls were a bit thin, so you can hear lots of rumbling from guest in other rooms, and the plumbing was loud. I guess it just goes with older properties though. Also, cookware availability was lacking. Overall, very good value for the money! May 29, 2014
Rated 5.0 out of 5.0 by Awesome Service, Great Front Desk Had a wonderful stay for 1 night. Spoke to Gaby for early check in, was able to check in at 12:40PM, Requested late check out and was told 2PM was okay. I am a Platinum Member, was upgraded from a Studio suite to a queen suite with a sofa. Overall the stay was relaxing and really enjoy the hotel. Thank you for the wonderful stay and thank you Gaby for getting us checked in quickly. May 26, 2014
Rated 5.0 out of 5.0 by Comfortable room Loved having the kitchen and utensils. Made my stay very comfortable not having to constantly run out for meals. Free laundry was a plus. Very friendly staff. Can't wait to come back. April 30, 2014
Rated 5.0 out of 5.0 by great service under new mgnt, comfy beds I address my issues the first time we stayed, and constantly communicating with the new Manager and staff, on our 2nd stayed and the issues were resolved and impressed under the new manager. Thank you so much and you win our stay again... my family appreciate the improvement you've done. April 17, 2014
Rated 5.0 out of 5.0 by Comfortable room. Great staff. Centrally located. Provides easy access to all points in Orange County and beyond. The rooms are comfortable. The staff is friendly and always helpful. This hotel is a hidden gem especially there for those who expect value and convenience served with a smile. April 4, 2014
Rated 2.0 out of 5.0 by Room was dirty and had a odor Had to stay one night here instead of my normal hotel when going to Disneyland & I was very disappointed!! The room was very dirty, had a odor & the couch was very dirty! Our daughter was going to sleep on the sleeper sofa. As I was standing in the kitchen area my shoe's got stuck to the floor from glue that was coming up from the flooring. My husband went & spoke to someone at the front desk but he was told there were no more rooms. Then we realized that the window only had sheer curtains & nothing more. So he went back to the front desk mad. They found another room & this one had black out curtains, no odor , no glue on the floor but the couch was still dirty. March 18, 2014
Rated 5.0 out of 5.0 by Sofa bed.... Bow Sofa bed or foam needs to be updated, overall awesomeness. Need to recognize the priority members, than to the other website deals that looks for deals... U know March 18, 2014
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