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Rated 4.0 out of 5 by 89 reviewers.
Rated 2.0 out of 5.0 by Short staffed I had to change room 3x to finally get a room that have a working tub & sink drain as well as a working thermostat/temp control. Staff seems to be really too busy to handle even the most minute request. We even went to the front counter ourselves just to get clean towels that were non-existent in our room and they still couldn't give us any. August 29, 2013
Rated 1.0 out of 5.0 by poor communication of charges un authorized to personal card as well as my company card good concept split my res into 2 due to over booking said needed my personal card to hold room even though I am paying with my company card ended up with 2 charges non my personal card and was charged on my company card as well no return call from mgt I had to dipute charges just a note our company spends close to 500,000 in hotel bills per year and was consierering using this location as it is close to our garden grove office we will go back to la quinta santa anna too bad all mgt needed to do was be pro active and returne calls or speak directly with me not telling the desk person what to tell me August 24, 2013
Rated 4.0 out of 5.0 by Westcoast trip The stay was very enjoyable. It was very clean and the front staff was very accommodating. The only drawback was the shuttle service to Disneyland was not for this hotel it was for the Holiday Inn Express next door. And the cupboard was a not as stocked as other Candlewood Suites I have stayed in. Would stay here again. August 7, 2013
Rated 2.0 out of 5.0 by Very poor management, service Perhaps I made the mistake of coming to this property after trying 2 others in Illinois and Michigan, which were exceptional. By comparison this property was BAD. Upon arrival, the bathtub was FILTHY black, with what appearred to be animal paw prints. The a/c leaked all over the room, and stains on the carpet were still damp. Several other issues were apparent, but of course any staff that can adequately address these issues are gone at 5pm, so I had to scrub my own tub and live without a/c for the night. The next day the management tried to address these issues, by making me move to another room (after I had moved in for a 6 week stay). So away I go to another room. Then, for reasons I can't figure out, the manager asked me what kind of compensation I wanted! As if that's my job! I suggested only one thing (a room upgrade), which was flatly denied, so in the end I wasn't even paid for my services as a maid! I cannot recommend this Candlewood, especially for business travelers, and families going to Disneyland? It is a roll of the dice. The location is iffy at best, and truth be told there are better hotels in the area. I won't be back (I moved to a new Residence Inn in Tustin), and am MUCH happier. Things haven't been perfect, but when they have gone wrong, management steps up. August 5, 2013
Rated 5.0 out of 5.0 by Great location We stayed at this hotel because of its proximity to Disneyland. It's only 3 miles away. The price was great considering that. August 2, 2013
Rated 4.0 out of 5.0 by Relaxing Weekend My husband and I enjoyed our last stay at the Garden Grove Candlewood suite. The hotel was close enough to shops, Angels' Stadium and easy access to highway 22. The front desk staff member, Ayde, was very helpful and made us feel welcomed. Although the bed was a little squeaky, the room suited out needs. June 24, 2013
Rated 5.0 out of 5.0 by Great Service, ammenities, feels like home We really enjoyed our stay here! We came for a family vacation for 10 days. Loved the complimentary parking, staff was friendly and went beyond to help us with our needs, complimentary laundry facility and the candlewood cupboard is awesome. It was great to go on vacation and feel like your at home and not in a hotel. Will definitely be staying here on our next trip! June 12, 2013
Rated 5.0 out of 5.0 by Great Hotel! We stayed for 4 nights and loved it. The staff was very friendly and helpful. The lobby, facilities, and rooms were very clean. The location was central to everything we needed. The rooms were updated and provided us with everything we needed to be comfortable. We will be staying at a Candlewood from now on! March 19, 2013
Rated 5.0 out of 5.0 Like the kitchen My wife and I felt very warmly welcomed and found no problems other than not enough towels the first day but found all we had to due is go up to the front desk and ask. The cupboard had some short comings. More food maybe. March 7, 2013
Rated 5.0 out of 5.0 by Awesome renovated room and service! Enjoyed kitchenette and suite with nicely renovated room. We only stayed one night due to extended travel, but would recommend for weekly stay. Accomodating staff and friendly service. Excellent value! January 29, 2013
Rated 3.0 out of 5.0 by needs upkeep room was clean and ready at check in, dents in fridge and cabinets, toilet was loud and had chips in it, room smells and AC/Heat was difficult to control, will not stay here again January 15, 2013
Rated 4.0 out of 5.0 by Nice little room We just needed a room to sleep in while celebrating Christmas with our granddaughters. This place was close and had everything we needed. January 12, 2013
Rated 5.0 out of 5.0 by Excellent The staff was amazing. I have never felt more comfortable in a hotel before. I would highly recommend the property to anyone traveling to the area. January 8, 2013
Rated 4.0 out of 5.0 by love staying here! this is my 4th time staying in a candlewood hotel (2nd time at this particular one) and I have enjoyed each stay. It's so convenient and inexpensive. I love that there's a full kitchen. That is the plus for me. And for longer stays, there's the laundry area. Candlewood is my home away from home! Thank you! January 7, 2013
Rated 5.0 out of 5.0 by Clean, comfortable," home-like", along with FABULOUS STAFF!!!! Extended stay that ended mid December and returned for another extended stay yesterday. I travel on extended stays frequently, my last stay was so wonderful, I'm back again!! I am very discerning when my comfort and cleanliness are at stake, therefore on those points alone I would recommend this establishment, however, the staff are truly what sets this extended stay apart from the rest. From the electrical/maintenance engineer to the domestic goddesses along with the front desk receptionists,i.e."problem-solvers", all staff offer to help customers with any situations that seem to arise unexpectedly when you are away from home. The staff seem to treat you more like friend/family, and are willing to make sure your stay is not only comfortable, but also enjoyable! On site laundry,(free!), gym, BBQ grill, along with free WIFI and HBO, make this an excellent value!! Priority Club free nights,also! Now, if there was only a pool!!! January 6, 2013
Rated 5.0 out of 5.0 by Excellent value at key OC location I've stayed one night a few times and for many weeks at a time, too. It's in a terrific location right near the Orange Fwy Interchange--for catching various freeways (5, 57, 22)--yet you don't hear the freeway at all. I just loved that! Disneyland is closeby (about a mile) yet there's NO related commotion or traffic from it. I like that a lot b/c it's fun to visit D-land but crazy to be around. The studio room is a home-away-from-home that's perfect for my needs with a complete kitchen with full-size refrig. and large desk-area with ample room for my laptop and work space. A laundry and fitness-room are included and those are great plusses. It even has an outdoor bbq area. The staff is great. I've traveled a lot and this particular hotel is the best value I've found anywhere without losing quality at all. You can find slightly cheaper motels but the sacrifice in quality just isn't worth it IMHO. December 17, 2012
Rated 5.0 out of 5.0 by Nice Candlewood I travel a lot for business and have become a fan of Candlewoods in general. This one, however, is a notch above- recently remodeled rooms, well-maintained property, and friendly staff. Would definitely stay here again. December 6, 2012
Rated 5.0 out of 5.0 by Great service Overall comments are good. Front Office staff were great in their interaction wish us. I would ask that the hotel management install sanitizers for the fitness room though and ensure there are towels available as well. November 18, 2012
Rated 4.0 out of 5.0 by Great value Good location for mixing business and down time in the LA area. Friendly staff, clean rooms, and reasonable price in a high end market. November 3, 2012
Rated 5.0 out of 5.0 by Quallity Extended stay hotel I have stayed at this hotel many times for business, staff is great , it is close to Starbucks and other fast food. Not too far away are other restaurants and shopping opportunities.. October 23, 2012
Rated 5.0 out of 5.0 by Comfortable bed, attractive decor, splendid amenities Having a DVD player and C-Span TV channel in addition to the other great amenities made Candlewood Suite my "home" of choice for business and pleasure. October 7, 2012
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