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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    95%
    Recommend This Property

    Overall Experience

    4.7

    based on 64 reviews
    95%
    Recommend This Property

    Ratings Breakdown

    64reviews

    • 5 Stars
      49
    • 4 Stars
      10
    • 3 Stars
      3
    • 2 Stars
      2
    • 1 Stars

    "General" review

    By

    March 03, 2015

    I couldn't recommend this facility more. It was truly a home away from home while I was off doing a tremendous amount of work away from my family.

    So much of this experience, I would attribute to the superior and excellent staff. Start with Jason the manager, he is an excellent leader and a kind man who treats each guest it seems with the highest level of respect. When I would have the smallest of problems it would be treated as if I was the most important person at the facility and any issue would be handled quickly and beyond satisfaction.

    Martha the sales manager, was always there with a warm smile and suggestions about the best places to visit in the Richmond area, and also wonderful restaurants. One time at the end of her shift, I was stuck and wasn't sure I was going to make my flight home out of Richmond because my car service was delayed, and she gave me a ride to the airport! Talk about service.

    Nicole at the front desk in the morning was always there with a warm smile and help with anything that I needed. She did a great job, and always made me feel like I was right at home.

    Christina. It was like having a sister who's working where you live. She just was the nicest woman, and She was so interested in what was going on with an easy smile and a warm hug for you at the end of a long day away from your family. She was just such a nice person, everybody there was just so nice. Be sure to ask stop at the desk and chat with Christina. : )

    Rooms are great, and they were immensely flexible and let me check in and out and come and go when I left to see my family.

    The rooms were well cared for, always clean and fresh.

    I give the facility a five star review, and look forward to returning next time I'm in Richmond.

    Thank you Candlewood.

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    time to update

    By

    March 03, 2015

    club

    time to update if you're going to charge the price I paid

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    my stay

    By

    March 02, 2015

    club

    Stayed at hotel for 40 some days. Staff excellent. Incredibly clean. Beds great. Like cupboard...although too tempting for a late night snack.

    Only one minor suggestion. Used gym. Not bad equipment but suggest that you have some type of hand sanitizer to wipe down machines after use.

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    My extended stay

    By

    February 27, 2015

    club

    My stay at this hotel was pleasurable. The staff were friendly, courteous, professional and always available for assistance. The hotel's location made it easy for traveling anywhere within the area. It was close to a multitude of restaurants and shops.

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