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Rated 4.5 out of 5 by 21 reviewers.
Rated 5.0 out of 5.0 by I love this hotel! I came to Richmond to work and stayed in this hotel for over two months. It was very well cared for and clean, it had all of the amenities and services that I needed, but the best thing was the staff. They were friendly and made me feel at home and welcome, which was so nice when I was away from home for so long and didn't know my way around the area. I like the location of the hotel too. It's close to a lot of restaurants and shopping, and it's easy to get to. I would recommend this hotel first to anyone staying in the area! February 23, 2014
Rated 5.0 out of 5.0 by Best stay in Richmond You get a bedroom a sitting room and a fully appointed kitchen at a price that compares with most single room motels. Like every candlewood suites location we have been to, the rooms are clean and well appointed, and the staff couldn't be more friendly or helpful. The location is right in the middle of the most extensive shopping mall area imaginable with every store, low and high end, you can think of, including Whole Foods, and many outstanding restaurants. Downtown Richmond is about a 20 minute ride away. November 24, 2013
Rated 5.0 out of 5.0 by Comfort and Exceptional experience Just to put everything in perspective, seeing is believing so please go experience the comfort and great service this hotel has to offer. November 23, 2013
Rated 5.0 out of 5.0 by Nice experience Great location. Easy off I-64. Very reasonable price. Pet friendly. Rooms big and nice. Staff very helpful. QUIET November 20, 2013
Rated 5.0 out of 5.0 by Great Value and Excellent Staff This hotel is very well managed. All the staff friendly and customer focused. The rooms are clean and well maintained. After staying in many locations in the West End of Richmond, I have found this hotel to be the best value. I appreciate the extras, such as free use of washers, dryers, and internet service. Best extended stay hotel in the area. November 11, 2013
Rated 5.0 out of 5.0 by Have been overcharged and issue is not catered to after 14 days even Though a great place to stay , I would not recommend it to anyone as I have been overcharged for my stay due to the fault in the billing system of the hotel.After rigourous follow up of 10 days i got only partial refund. I mailed the manager this issue but still waiting him to get back on the same. I feel so irritated by the constant follow up and indifferent attitude of the front desk that I would not never ever check in for a stay even if I am offered stay at quarter the price than usual. October 28, 2013
Rated 5.0 out of 5.0 by Love this hotel! My new favorite place to stay! I stayed in this hotel for the first time last week and was very pleased. My experience started with the very friendly desk clerk, Christina. She likes working there, and it shows. Parking was convenient and the hotel was spotless clean. Love, love, love the honor system cupboard. It's nice to get what you need and not have to bother anyone to get it. And thank you for realizing not everyone is a thief! Did not use the free washer and dryer laundry room, but will now that I know it is there. The bed was ultra-comfy! Internet was fast. TV was nice. Info in room was useful and relevant. I like sleeping in a cold room and for once in a hotel stay, the in room thermostat let me make it as cold as I wanted and it really worked! The AC does have a motion detector that turns it off if no movement in the room for 15 minutes, which is smart. My only negative was the decor was a bit outdated, but this by no means effected the quality of my stay. Whoever is running this hotel, understands what creating a nice place to stay is all about. I travel for business to Richmond quite a bit and can't imagine now staying anywhere else. You earned my business! Thank you! October 21, 2013
Rated 5.0 out of 5.0 by Two Month Stay Pros: The staff was very friendly and accommodating, room was clean, very reasonable price for the size room and extended stay, location was close to every retail store known to man, free coffee was nice, relatively quiet rooms, very glad to have free washer and dryer service, and water was always nice and hot. Cons: Rooms were a little dated, workout room could be updated with new equipment.. Overall we were very happy with our stay at Candlewood while our son was at VCU Children's hospital, and we will definitely stay there again if we are in Richmond. October 14, 2013
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