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Rated 4.5 out of 5 by 44 reviewers.
Rated 5.0 out of 5.0 by Wonderful as Always Every business trip into town, this is where I stay. Conveniently located on Broad Street, everything you could possible want/need is right there. Staff is wonderful and friendly all the time. Never had a stay here where the staff wasn't friendly, talkative and willing to do what ever it takes to make you comfortable while you're away from home... Excellent as always and keep up the great job! October 13, 2014
Rated 4.0 out of 5.0 by Simple but better than I'd expected We stayed here simply becuase it was close to family and knew we would not be spending any time in the room other than sleeping. We usually stay in 4* hotels, so did not have high expectations of this hotel when we arrived. We were pleasantly surprised by the quality/size of the room and amenities. Friendly Staff, clean and well equipped rooms and free wifi and parking, which you often don't get with 4* hotels! Also well located within Short Pump with easy access to the motorway network Only slight downside, was the fridge in the room was VERY loud as it turned on and off, hardly the end of the world October 10, 2014
Rated 5.0 out of 5.0 by Comfortable Suite Excellent room. It actually exceeded initial expectations. Staff was friendly, helpful and courteous. My wife and I definitely plan to stay at this and other Candlewood facilities in the future. October 2, 2014
Rated 5.0 out of 5.0 by Wonderful Place to Stay. This was the most wonderful experience I have ever had away from home. Everyone was friendly and nice. Things were neat, clean and quiet. There were so many extra features like the laundry room, the lending center, the store, the grilling area outside.. It was all great. I would highly recommend this hotel to anyone staying in the Richmond area. I will definitely be staying here again. In today's fast paced society, this place was a breath of fresh air. i almost felt like I had stepped back in time ... It was terrific.. September 19, 2014
Rated 4.0 out of 5.0 by Home Away From Home I have always enjoyed staying at this location whenever I am in the Richmond area. Everyone from Jason (GM) of this location to Jane (Weekend Manager) to the Housekeeping Staff are the most professional and welcoming people. I would recommend this location to anyone in the Richmond area because of its proximity to the various interstates, shopping malls, grocery stores and fast food restaurants and MOST of all, the staff! Thanks from a very happy guest!!!! September 18, 2014
Rated 5.0 out of 5.0 by Home Away from Home We were very pleased with our stay at this hotel. It was like home away from home. My husband and I stayed for a whole week and have absolutely no complaints. The hotel was very clean (bath tiles/ flooring, tub, bed linens, kitchen etc.) and the staff was super warm and friendly. There was such a peacefulness throughout this hotel. Each time we entered and exited... things were calm and pleasant. We actually used the fitness center and free laundry room during our stay. These areas were also very well kept. Not to mention, great shopping and eateries are within walking distance. We truly enjoyed our stay and would definitely stay here again! September 9, 2014
Rated 4.0 out of 5.0 by Overall Good Place to Stay Nice place in a great location for a short or long-term stay. We just stayed one night, and we checked-in late, so we easily got our key from the lock box. Overall our room was like any other Candlewood and we enjoyed a good night sleep before getting back on the road in the morning. One big suggestion for housekeeping is please make sure there are not large hairs on top of the plastic covers covering the glass in the bathroom. I went to use the glass and there was a big dark hair on top of the plastic cover. Sure it's on the cover, but it still grossed me out, and shows that housekeeping is not looking for the details when cleaning. The white bed duvet cover, which I thought were changed and washed after every guest, also was full of several black hairs. I just pulled it off an onto the floor. I have stayed here twice, and may stay here again as overall it's a good place to stay in a convenient location, but they need to do better in housekeeping or I may look elsewhere next time. August 29, 2014
Rated 4.0 out of 5.0 by Perfect for what I needed Great location with pretty of dining and shopping options. August 15, 2014
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