Rated 4.5 out of 5 by 20
Rated 2.0 out of 5.0 by Boss2802 Bad service....
Very nice room....service was bad....no house keeping :(
Hard to get help @night
August 20, 2013
Rated 4.0 out of 5.0 by pineviewca Great Visit
We had a large group of family and friends stay for a few days (several rooms!). The accommodations were great, the coffee was always hot, and the rooms were clean. I've stayed in nicer hotels...this is not a luxurious hotel, it is an extended stay hotel...but our overall impression was that it was worth the money. We used the grills to cook out on and enjoyed the patio on our last night there. It is close to shopping areas and grocery stores, so we were able to purchase food and prepare it in the kitchens in our rooms, saving us more money. Christina was very pleasant and helpful. The only real drawback was that this hotel does not have a pool. It does have a small, but nice work out room and laundry room.
August 9, 2013
Rated 4.0 out of 5.0 by ontheroad2much Great part of town!
Candlewood is Candlewood, and its a solid brand. This place was predictable and fine. But the best asset was its proximity to an urban shopping/dining neighborhood within walking distance. Would stay here again. Also price was very reasonable.
The only downside was an apparent bug spray odor - apparently the exterminator had been through and the AC off for a couple days in the unit.
July 27, 2013
Rated 5.0 out of 5.0 by dedede Excellent place to stay
Great front desk staff; good accommodations. Great location.
July 20, 2013
Rated 5.0 out of 5.0 by Bon68 Best Place to Stay in Short Pump, Glenn Allen, Virginia
We have stayed at your hotel for approximately 5 years for the Richmond race in April and September. I would highly recommend Candlewood Suites to anyone. The staff is the most friendly people we have found (and we travel a lot)! The rooms are very clean and comfortable. There are many places to choose from to eat and shop.
Would not think of staying anywhere else!!!
May 3, 2013
Rated 2.0 out of 5.0 by Bill45Sharon59 Miserable Night
We had no temperature control. The room went from too cold to too hot and bounced back and forth all night. Since we had to get up early for a Doctor's appointment we were afraid to turn it completely off.
Interestingly enough, we spent Tuesday night in the Candlewood in Durham with the same temperature controller on their wall and we were completely comfortable. Go figure!
April 28, 2013
Rated 5.0 out of 5.0 by dedede candlewood west end short pump
Excellent location, comfortable and clean rooms. I stay here when I am traveling on business. The room lighting and desk size are excellent for work purposes. Staff is very friendly and customer oriented.
April 27, 2013
Rated 5.0 out of 5.0 by BB4n6 The best staff
The best staff, a great room,great place to be for long or short trips many places close by to eat or shop with in a few blocks but its the staff that made my trip of nine weeks so much more pleasant when away from home for so long.When you visit say hello to Cristina at the front desk
April 22, 2013
Rated 5.0 out of 5.0 by Autoracer Staff
Christina is the best at making a guest welcome and is a great asset to your company
April 3, 2013
Rated 5.0 out of 5.0 by Mike100 Excellent Service from Front desk staff
Received late checkout even though we didn't ask until the night before leaving and the fact that the hotel was full on the night of the day we left. Rooms cleanliness was perfect and rooms had everything that we needed. Front desk staff were very friendly and gave us excellent service! Thanks!
Very close to Short Pump Town Center, Walmart Supercenter, and many attractions.
January 25, 2013
Rated 5.0 out of 5.0 by RodeoKing Nice Hotel
For the price, it's a nice hotel. It's intended for extended stay so there's a stove and stuff like that. They have a snack room that you get snacks/drinks. They even have a ton of newer movies you can "rent" for free behind the check-in area... real dvds and vhs movies that play in your dvd/vcr player that's in your room. It's a pretty good setup that I enjoy whenever I have to stay at a hotel.
December 2, 2012
Rated 3.0 out of 5.0 by blossomlin great location!!!!
This hotel is located near the Short Pump shopping area as well as many other shopping centers and great restaurants. The staff is friendly and helpful and most of what you need for an extended stay is provided. The front desk did try to provide anything extra at our requests. Don't expect luxury, but do expect cleanliness, comfort and friendly service.
November 18, 2012