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Rated 4.6 out of 5 by 50 reviewers.
Rated 5.0 out of 5.0 by Comfortable Suite Excellent room. It actually exceeded initial expectations. Staff was friendly, helpful and courteous. My wife and I definitely plan to stay at this and other Candlewood facilities in the future. October 2, 2014
Rated 5.0 out of 5.0 by Wonderful Place to Stay. This was the most wonderful experience I have ever had away from home. Everyone was friendly and nice. Things were neat, clean and quiet. There were so many extra features like the laundry room, the lending center, the store, the grilling area outside.. It was all great. I would highly recommend this hotel to anyone staying in the Richmond area. I will definitely be staying here again. In today's fast paced society, this place was a breath of fresh air. i almost felt like I had stepped back in time ... It was terrific.. September 19, 2014
Rated 4.0 out of 5.0 by Home Away From Home I have always enjoyed staying at this location whenever I am in the Richmond area. Everyone from Jason (GM) of this location to Jane (Weekend Manager) to the Housekeeping Staff are the most professional and welcoming people. I would recommend this location to anyone in the Richmond area because of its proximity to the various interstates, shopping malls, grocery stores and fast food restaurants and MOST of all, the staff! Thanks from a very happy guest!!!! September 18, 2014
Rated 5.0 out of 5.0 by Home Away from Home We were very pleased with our stay at this hotel. It was like home away from home. My husband and I stayed for a whole week and have absolutely no complaints. The hotel was very clean (bath tiles/ flooring, tub, bed linens, kitchen etc.) and the staff was super warm and friendly. There was such a peacefulness throughout this hotel. Each time we entered and exited... things were calm and pleasant. We actually used the fitness center and free laundry room during our stay. These areas were also very well kept. Not to mention, great shopping and eateries are within walking distance. We truly enjoyed our stay and would definitely stay here again! September 9, 2014
Rated 4.0 out of 5.0 by Overall Good Place to Stay Nice place in a great location for a short or long-term stay. We just stayed one night, and we checked-in late, so we easily got our key from the lock box. Overall our room was like any other Candlewood and we enjoyed a good night sleep before getting back on the road in the morning. One big suggestion for housekeeping is please make sure there are not large hairs on top of the plastic covers covering the glass in the bathroom. I went to use the glass and there was a big dark hair on top of the plastic cover. Sure it's on the cover, but it still grossed me out, and shows that housekeeping is not looking for the details when cleaning. The white bed duvet cover, which I thought were changed and washed after every guest, also was full of several black hairs. I just pulled it off an onto the floor. I have stayed here twice, and may stay here again as overall it's a good place to stay in a convenient location, but they need to do better in housekeeping or I may look elsewhere next time. August 29, 2014
Rated 4.0 out of 5.0 by Perfect for what I needed Great location with pretty of dining and shopping options. August 15, 2014
Rated 3.0 out of 5.0 by OK hotel The hotel is quiet and clean.The room was comfortable, and big enough for 2 people. August 14, 2014
Rated 5.0 out of 5.0 by Good Value, Great Staff The Front Desk staff members, especially Jane, are professional, personable, and caring people. In fact, every staff member with whom we interacted evinced a high level of training and concern for my family. Jane is a wonderful example of what IHC company character must strive to be: a quality person and a dedicated associate. August 7, 2014
Rated 5.0 out of 5.0 by Wish I could live here! I have traveled a lot over the years and I have enjoyed this stay and location the best! I am relocating to the area and wish I could just live here:) The staff is wonderful here and I have returned many times. They are helpful and always pleasant. Service and quality is great! I would highly recommend this hotel to everyone that is looking for comfort of home. August 6, 2014
Rated 5.0 out of 5.0 by Great Staff Our experience on our latest stay at this hotel simply confirms our previous experience: Jane is professional, caring, and personable representative of the IHG family. She treats each guest, in our observations of her, as a truly valued customer. What credit she brings to the selection of staff and to the training of your hotel! E e are going to stay at this facility on our return trip to our home in Pittsburgh! July 26, 2014
Rated 5.0 out of 5.0 Great Experience Not our first visit to this hotel. It was just as good for this trip as it was for the previous trip. Clean, comfortable and conveniently located close to restaurants and shopping. We'll be back. July 24, 2014
Rated 3.0 out of 5.0 by Service of Room and Cleanliness The area where we stayed was great!! There were alot of things to do in this area. The room service was non-existent. When I asked at the front desk about my room being cleaned they told me they only clean rooms once a week. I then asked about fresh towels and they said you have to bring your used towels down before we will replace them with fresh towels. My garbage can was over flowing and I had to take my own garbage out!! Not happy at all about this. July 21, 2014
Rated 5.0 out of 5.0 by Professional and friendly staff Overall, a comfortable and clean room at a fair price. I will stay at this property when I am in the area again. June 18, 2014
Rated 4.0 out of 5.0 by Great location but not an efficient hotel Great hotel, very spacious room. However, hotel entrance is not handicap accessible (manual entry) and there is only one elevator which is farther away from most of the hotel rooms. June 12, 2014
Rated 5.0 out of 5.0 by Clean, reasonable price, nice staff. The hotel was clean and the staff was nice. The rooms are a little smaller than similar hotels. I had never stayed at Candlewood Suites before, so it was a different experience. The honor gift shop, and being able to borrow DVDs or board games was a nice touch. If you were staying for a week or more, the free laundry would be a real bonus. It has all the modern conveniences, but seemed more like a small family owned business. The prices were reasonable. June 12, 2014
Rated 5.0 out of 5.0 by Excellent Stay, feels like home Hotel is perfect for long term traveling. Kitchen is ideal, staff is amazing, and you truly feel like home. I book all my employees in candlewood suites. All the ones in Eastern Virginia are excellent! June 12, 2014
Rated 5.0 out of 5.0 by Great place to stay. My husband and I found the hotel to be very clean, comfortable, and a good value for the price. I love that I can do laundry for free right inside the hotel - it makes it so easy to pack light if you can easily wash clothes. We stay here when visiting family in the area and will continue to do so. June 3, 2014
Rated 5.0 out of 5.0 by Staff The staff took great care of all my needs and were fun to be around and the best part were the RIDDLES that were put on the board every week that is the smartest thing I've seen any hotel do in a long time it keeps the guests thinking and guessing all the time. Thanks and I will be back when in the area May 24, 2014
Rated 4.0 out of 5.0 by Good place to stay We had a good stay. This Candlewood Suites is convenient to many things. Most important for us is it's location. We'll stay there again.... May 15, 2014
Rated 5.0 out of 5.0 by Comfy room and wonderful staff It was the first time we stayed with this chain. It was a great experience. We really liked having the kitchenette to make coffee in the morning and to have a full size fridge with an ice maker was awesome to keep our things and not to leave the room for ice. The room was spacious and we felt very comfortable, not cramped. We will definitely stay with this chain again. The staff was wonderful and was more than willing to help with whatever request we had!! May 5, 2014
Rated 5.0 out of 5.0 by Candlewood Suites - Glen Allen I am a catastrophic adjuster and have stayed at many hotels, and many Candlewood Suites all across the Nation. I can say, without reservation, that this location is the finest I have had the pleasure to enjoy. Jason runs an amazing facility and the staff is the most accommodating and courteous that I have encountered. Martha is fabulous and warm and is always interacting with the customers and making us all feel as though we have a home in Glen Allen. Martha's personality sparkles! Jane and Christine are wonderful and their personal touch and attention to the comfort of all who stay with them is beyond compare. I will go back whenever I am in the area as it is my home away from home March 11, 2014
Rated 5.0 out of 5.0 by I love this hotel! I came to Richmond to work and stayed in this hotel for over two months. It was very well cared for and clean, it had all of the amenities and services that I needed, but the best thing was the staff. They were friendly and made me feel at home and welcome, which was so nice when I was away from home for so long and didn't know my way around the area. I like the location of the hotel too. It's close to a lot of restaurants and shopping, and it's easy to get to. I would recommend this hotel first to anyone staying in the area! February 23, 2014
Rated 5.0 out of 5.0 by Best stay in Richmond You get a bedroom a sitting room and a fully appointed kitchen at a price that compares with most single room motels. Like every candlewood suites location we have been to, the rooms are clean and well appointed, and the staff couldn't be more friendly or helpful. The location is right in the middle of the most extensive shopping mall area imaginable with every store, low and high end, you can think of, including Whole Foods, and many outstanding restaurants. Downtown Richmond is about a 20 minute ride away. November 24, 2013
Rated 5.0 out of 5.0 by Comfort and Exceptional experience Just to put everything in perspective, seeing is believing so please go experience the comfort and great service this hotel has to offer. November 23, 2013
Rated 5.0 out of 5.0 by Nice experience Great location. Easy off I-64. Very reasonable price. Pet friendly. Rooms big and nice. Staff very helpful. QUIET November 20, 2013
Rated 5.0 out of 5.0 by Great Value and Excellent Staff This hotel is very well managed. All the staff friendly and customer focused. The rooms are clean and well maintained. After staying in many locations in the West End of Richmond, I have found this hotel to be the best value. I appreciate the extras, such as free use of washers, dryers, and internet service. Best extended stay hotel in the area. November 11, 2013
Rated 5.0 out of 5.0 by Have been overcharged and issue is not catered to after 14 days even Though a great place to stay , I would not recommend it to anyone as I have been overcharged for my stay due to the fault in the billing system of the hotel.After rigourous follow up of 10 days i got only partial refund. I mailed the manager this issue but still waiting him to get back on the same. I feel so irritated by the constant follow up and indifferent attitude of the front desk that I would not never ever check in for a stay even if I am offered stay at quarter the price than usual. October 28, 2013
Rated 5.0 out of 5.0 by Love this hotel! My new favorite place to stay! I stayed in this hotel for the first time last week and was very pleased. My experience started with the very friendly desk clerk, Christina. She likes working there, and it shows. Parking was convenient and the hotel was spotless clean. Love, love, love the honor system cupboard. It's nice to get what you need and not have to bother anyone to get it. And thank you for realizing not everyone is a thief! Did not use the free washer and dryer laundry room, but will now that I know it is there. The bed was ultra-comfy! Internet was fast. TV was nice. Info in room was useful and relevant. I like sleeping in a cold room and for once in a hotel stay, the in room thermostat let me make it as cold as I wanted and it really worked! The AC does have a motion detector that turns it off if no movement in the room for 15 minutes, which is smart. My only negative was the decor was a bit outdated, but this by no means effected the quality of my stay. Whoever is running this hotel, understands what creating a nice place to stay is all about. I travel for business to Richmond quite a bit and can't imagine now staying anywhere else. You earned my business! Thank you! October 21, 2013
Rated 5.0 out of 5.0 by Two Month Stay Pros: The staff was very friendly and accommodating, room was clean, very reasonable price for the size room and extended stay, location was close to every retail store known to man, free coffee was nice, relatively quiet rooms, very glad to have free washer and dryer service, and water was always nice and hot. Cons: Rooms were a little dated, workout room could be updated with new equipment.. Overall we were very happy with our stay at Candlewood while our son was at VCU Children's hospital, and we will definitely stay there again if we are in Richmond. October 14, 2013
Rated 5.0 out of 5.0 by Great Hotel This was our second stay at this hotel. Whenever we need to be in Short Pump this will be the hotel we stay at. Pet friendly is important to us. Excellent hotel if you travel with your pet/s. Close to major shopping, restaurants etc. Very clean and very quiet. Staff is wonderful. September 4, 2013
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