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Rated 4.5 out of 5 by 38 reviewers.
Rated 5.0 out of 5.0 by Professional and friendly staff Overall, a comfortable and clean room at a fair price. I will stay at this property when I am in the area again. June 18, 2014
Rated 4.0 out of 5.0 by Great location but not an efficient hotel Great hotel, very spacious room. However, hotel entrance is not handicap accessible (manual entry) and there is only one elevator which is farther away from most of the hotel rooms. June 12, 2014
Rated 5.0 out of 5.0 by Clean, reasonable price, nice staff. The hotel was clean and the staff was nice. The rooms are a little smaller than similar hotels. I had never stayed at Candlewood Suites before, so it was a different experience. The honor gift shop, and being able to borrow DVDs or board games was a nice touch. If you were staying for a week or more, the free laundry would be a real bonus. It has all the modern conveniences, but seemed more like a small family owned business. The prices were reasonable. June 12, 2014
Rated 5.0 out of 5.0 by Excellent Stay, feels like home Hotel is perfect for long term traveling. Kitchen is ideal, staff is amazing, and you truly feel like home. I book all my employees in candlewood suites. All the ones in Eastern Virginia are excellent! June 12, 2014
Rated 5.0 out of 5.0 by Great place to stay. My husband and I found the hotel to be very clean, comfortable, and a good value for the price. I love that I can do laundry for free right inside the hotel - it makes it so easy to pack light if you can easily wash clothes. We stay here when visiting family in the area and will continue to do so. June 3, 2014
Rated 5.0 out of 5.0 by Staff The staff took great care of all my needs and were fun to be around and the best part were the RIDDLES that were put on the board every week that is the smartest thing I've seen any hotel do in a long time it keeps the guests thinking and guessing all the time. Thanks and I will be back when in the area May 24, 2014
Rated 4.0 out of 5.0 by Good place to stay We had a good stay. This Candlewood Suites is convenient to many things. Most important for us is it's location. We'll stay there again.... May 15, 2014
Rated 5.0 out of 5.0 by Comfy room and wonderful staff It was the first time we stayed with this chain. It was a great experience. We really liked having the kitchenette to make coffee in the morning and to have a full size fridge with an ice maker was awesome to keep our things and not to leave the room for ice. The room was spacious and we felt very comfortable, not cramped. We will definitely stay with this chain again. The staff was wonderful and was more than willing to help with whatever request we had!! May 5, 2014
Rated 5.0 out of 5.0 by Candlewood Suites - Glen Allen I am a catastrophic adjuster and have stayed at many hotels, and many Candlewood Suites all across the Nation. I can say, without reservation, that this location is the finest I have had the pleasure to enjoy. Jason runs an amazing facility and the staff is the most accommodating and courteous that I have encountered. Martha is fabulous and warm and is always interacting with the customers and making us all feel as though we have a home in Glen Allen. Martha's personality sparkles! Jane and Christine are wonderful and their personal touch and attention to the comfort of all who stay with them is beyond compare. I will go back whenever I am in the area as it is my home away from home March 11, 2014
Rated 5.0 out of 5.0 by I love this hotel! I came to Richmond to work and stayed in this hotel for over two months. It was very well cared for and clean, it had all of the amenities and services that I needed, but the best thing was the staff. They were friendly and made me feel at home and welcome, which was so nice when I was away from home for so long and didn't know my way around the area. I like the location of the hotel too. It's close to a lot of restaurants and shopping, and it's easy to get to. I would recommend this hotel first to anyone staying in the area! February 23, 2014
Rated 5.0 out of 5.0 by Best stay in Richmond You get a bedroom a sitting room and a fully appointed kitchen at a price that compares with most single room motels. Like every candlewood suites location we have been to, the rooms are clean and well appointed, and the staff couldn't be more friendly or helpful. The location is right in the middle of the most extensive shopping mall area imaginable with every store, low and high end, you can think of, including Whole Foods, and many outstanding restaurants. Downtown Richmond is about a 20 minute ride away. November 24, 2013
Rated 5.0 out of 5.0 by Comfort and Exceptional experience Just to put everything in perspective, seeing is believing so please go experience the comfort and great service this hotel has to offer. November 23, 2013
Rated 5.0 out of 5.0 by Nice experience Great location. Easy off I-64. Very reasonable price. Pet friendly. Rooms big and nice. Staff very helpful. QUIET November 20, 2013
Rated 5.0 out of 5.0 by Great Value and Excellent Staff This hotel is very well managed. All the staff friendly and customer focused. The rooms are clean and well maintained. After staying in many locations in the West End of Richmond, I have found this hotel to be the best value. I appreciate the extras, such as free use of washers, dryers, and internet service. Best extended stay hotel in the area. November 11, 2013
Rated 5.0 out of 5.0 by Have been overcharged and issue is not catered to after 14 days even Though a great place to stay , I would not recommend it to anyone as I have been overcharged for my stay due to the fault in the billing system of the hotel.After rigourous follow up of 10 days i got only partial refund. I mailed the manager this issue but still waiting him to get back on the same. I feel so irritated by the constant follow up and indifferent attitude of the front desk that I would not never ever check in for a stay even if I am offered stay at quarter the price than usual. October 28, 2013
Rated 5.0 out of 5.0 by Love this hotel! My new favorite place to stay! I stayed in this hotel for the first time last week and was very pleased. My experience started with the very friendly desk clerk, Christina. She likes working there, and it shows. Parking was convenient and the hotel was spotless clean. Love, love, love the honor system cupboard. It's nice to get what you need and not have to bother anyone to get it. And thank you for realizing not everyone is a thief! Did not use the free washer and dryer laundry room, but will now that I know it is there. The bed was ultra-comfy! Internet was fast. TV was nice. Info in room was useful and relevant. I like sleeping in a cold room and for once in a hotel stay, the in room thermostat let me make it as cold as I wanted and it really worked! The AC does have a motion detector that turns it off if no movement in the room for 15 minutes, which is smart. My only negative was the decor was a bit outdated, but this by no means effected the quality of my stay. Whoever is running this hotel, understands what creating a nice place to stay is all about. I travel for business to Richmond quite a bit and can't imagine now staying anywhere else. You earned my business! Thank you! October 21, 2013
Rated 5.0 out of 5.0 by Two Month Stay Pros: The staff was very friendly and accommodating, room was clean, very reasonable price for the size room and extended stay, location was close to every retail store known to man, free coffee was nice, relatively quiet rooms, very glad to have free washer and dryer service, and water was always nice and hot. Cons: Rooms were a little dated, workout room could be updated with new equipment.. Overall we were very happy with our stay at Candlewood while our son was at VCU Children's hospital, and we will definitely stay there again if we are in Richmond. October 14, 2013
Rated 5.0 out of 5.0 by Great Hotel This was our second stay at this hotel. Whenever we need to be in Short Pump this will be the hotel we stay at. Pet friendly is important to us. Excellent hotel if you travel with your pet/s. Close to major shopping, restaurants etc. Very clean and very quiet. Staff is wonderful. September 4, 2013
Rated 2.0 out of 5.0 by Bad service.... Very nice room....service was house keeping :( Hard to get help @night August 20, 2013
Rated 4.0 out of 5.0 by Great Visit We had a large group of family and friends stay for a few days (several rooms!). The accommodations were great, the coffee was always hot, and the rooms were clean. I've stayed in nicer hotels...this is not a luxurious hotel, it is an extended stay hotel...but our overall impression was that it was worth the money. We used the grills to cook out on and enjoyed the patio on our last night there. It is close to shopping areas and grocery stores, so we were able to purchase food and prepare it in the kitchens in our rooms, saving us more money. Christina was very pleasant and helpful. The only real drawback was that this hotel does not have a pool. It does have a small, but nice work out room and laundry room. August 9, 2013
Rated 4.0 out of 5.0 by Great part of town! Candlewood is Candlewood, and its a solid brand. This place was predictable and fine. But the best asset was its proximity to an urban shopping/dining neighborhood within walking distance. Would stay here again. Also price was very reasonable. The only downside was an apparent bug spray odor - apparently the exterminator had been through and the AC off for a couple days in the unit. July 27, 2013
Rated 5.0 out of 5.0 by Excellent place to stay Great front desk staff; good accommodations. Great location. July 20, 2013
Rated 5.0 out of 5.0 by Best Place to Stay in Short Pump, Glenn Allen, Virginia We have stayed at your hotel for approximately 5 years for the Richmond race in April and September. I would highly recommend Candlewood Suites to anyone. The staff is the most friendly people we have found (and we travel a lot)! The rooms are very clean and comfortable. There are many places to choose from to eat and shop. Would not think of staying anywhere else!!! May 3, 2013
Rated 2.0 out of 5.0 by Miserable Night We had no temperature control. The room went from too cold to too hot and bounced back and forth all night. Since we had to get up early for a Doctor's appointment we were afraid to turn it completely off. Interestingly enough, we spent Tuesday night in the Candlewood in Durham with the same temperature controller on their wall and we were completely comfortable. Go figure! April 28, 2013
Rated 5.0 out of 5.0 by candlewood west end short pump Excellent location, comfortable and clean rooms. I stay here when I am traveling on business. The room lighting and desk size are excellent for work purposes. Staff is very friendly and customer oriented. April 27, 2013
Rated 5.0 out of 5.0 by The best staff The best staff, a great room,great place to be for long or short trips many places close by to eat or shop with in a few blocks but its the staff that made my trip of nine weeks so much more pleasant when away from home for so long.When you visit say hello to Cristina at the front desk April 22, 2013
Rated 5.0 out of 5.0 by Staff Christina is the best at making a guest welcome and is a great asset to your company April 3, 2013
Rated 5.0 out of 5.0 by Excellent Service from Front desk staff Received late checkout even though we didn't ask until the night before leaving and the fact that the hotel was full on the night of the day we left. Rooms cleanliness was perfect and rooms had everything that we needed. Front desk staff were very friendly and gave us excellent service! Thanks! Very close to Short Pump Town Center, Walmart Supercenter, and many attractions. January 25, 2013
Rated 5.0 out of 5.0 by Nice Hotel For the price, it's a nice hotel. It's intended for extended stay so there's a stove and stuff like that. They have a snack room that you get snacks/drinks. They even have a ton of newer movies you can "rent" for free behind the check-in area... real dvds and vhs movies that play in your dvd/vcr player that's in your room. It's a pretty good setup that I enjoy whenever I have to stay at a hotel. December 2, 2012
Rated 3.0 out of 5.0 by great location!!!! This hotel is located near the Short Pump shopping area as well as many other shopping centers and great restaurants. The staff is friendly and helpful and most of what you need for an extended stay is provided. The front desk did try to provide anything extra at our requests. Don't expect luxury, but do expect cleanliness, comfort and friendly service. November 18, 2012