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    Candlewood Suites Richmond West End Short Pump

    Best of West End Richmond is at this Hotel's Doorstep

    The Candlewood Suites® Richmond West End Short Pump hotel offers apartment-style suites with amenities that welcome the hotel's guests to West End Richmond, VA. This hotel is a winner of the prestigious Quality Excellence Award in 2009 for outstanding service and hotel standards!

    Guests are in the center of a bustling commercial community when they stay at this hotel's location in Richmond, VA, which is situated close to the West End real estate district, Capital One and CarMax. The on-site complimentary Business Center has computers and a printer, and the hotel provides free copy and fax services at the Front Desk for our guests. Each suite has free Wi-Fi access and a large executive desk to help you keep up with your work.

    Vacationers enjoy the charming history and beautiful scenery in Richmond, VA. The hotel is within minutes of Monument Avenue, historic downtown Richmond and the state Capitol. Guests can satisfy their need for speed while watching an exciting NASCAR race at Richmond International Raceway.

    Amenities, location and service make this hotel the perfect choice for both short- and long-term travelers. The pet-friendly policy (fees apply), free DVD library, Fitness Center and free wired and Wi-Fi access are a few of the great perks that make this award-winning hotel stand out. We invite you to experience our great service and earn Priority Club points with each stay!

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    Quick Info

      • Check In: 3:00 PM
      • Check Out: 12:00 PM
      • Minimum Check-In Age: 21
      • Late Check Out Available
      • Parking: Free
    • Print Fact Sheet
    • Chat With Us
    • Important Update

    Highlights

    • Housekeeping Full Service
    • Standard Wireless Internet service is free for all members
    • On-site Fitness Center Available
    Pets Welcome

    It’s hard to leave your best buddy at home when you’re traveling for extended periods, so we provide a pet friendly experience. Restrictions and fees apply.

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    Whether you are booking suites for a family reunion or suites for your company's training needs, Candlewood Suites hotels can accommodate your group.

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    Workout whenever you want: Candlewood Gym always has an open door and lots of aerobic and cardio equipment to make it easier to stick to your exercise routine, no sweat.

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    The IHG Green Engage system is an online tool that gives our hotels the means to measure their day-to-day environmental impact.

    Getting Here

    Candlewood Suites Richmond West End Short Pump
    Palo Alto Airport of Santa Clara County
    20 Minutes, 10 Miles
    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    96%
    Recommend This Property

    Overall Experience

    4.7

    based on 143 reviews
    96%
    Recommend This Property

    Ratings Breakdown

    143reviews

    • 5 Stars
      111
    • 4 Stars
      20
    • 3 Stars
      9
    • 2 Stars
      3
    • 1 Stars

    Smoking allowed

    By

    July 28, 2016

    club

    One of the few hotels in the area that allows smoking. Room was satisfactory and the kitchen is a plus.

    Posted byHotelStaff
    July 29, 2016
    I am glad to hear that we have the room type that suites your needs. The fully equipped kitchens are definitely great when traveling. Thank you for giving us your feedback on our hotel and for being a loyal IHG member.
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    Nice bed, appliances need updating, carpets need cleaning

    By

    July 23, 2016

    club

    Best thing about this room was the bed. It was comfortable and the shower /towels were nice. I had a smoking room but no ashtrays and had to ask for one. No big deal.
    The toaster in the kitchen went straight to burn and smoke so I had to unplug it quickly. I told the front desk and they said they'd get me another one. But since I had a Do Not Disturb on my door they never brought it nor left a note for me to check the front desk. Since the toaster was so old I decided against getting a replacement anyway.
    The power went out in the middle of the night and there is no generator for the hotel rooms to keep operating. I use a breathing machine when I sleep so this was not a good thing. But the worst thing was the smell of the room. Seemed the carpet had not been cleaned in a very long time. Don't know if I will stay there again even though I do appreciate they are one of the few hotels that do have smoking rooms. I hope they clean the carpets.

    Posted byHotelStaff
    July 25, 2016
    Thank you for your review, we appreciate the feedback from all of our guests and use it to build a stronger team and property! As part of our regular maintenance, we have since shampooed the carpet and have paid particular attention to ensure the same problems do not arise. It is unfortunate to hear you had trouble during your stay and hope you give us another shot during your future travels!
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    Good Business Stay

    By

    July 19, 2016

    club

    Candlewood Suites Richmond West End Short Pump is a comfortable and relaxed place to stay if you are traveling for business or pleasure. The hotel location is convenient with various stores as well as eateries around, has a great kitchenette, and is in close proximity to several business offices. I would recommend this property.

    Posted byHotelStaff
    July 22, 2016
    Thank you for providing a review of Candlewood Suites. We appreciate your assessment of our ‘home away from home’ but more importantly, your recommendation. If there is something we can do to raise the star rating, we are always open to honest suggestions to improve the stay of our guests. Thank you for being a loyal IHG member and we hope to see you again soon.
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    AWESOME STAFF !!!!!

    By

    July 04, 2016

    The staff made the difference. From checking in to checking out the service level was awesome. Great job !!

    Posted byHotelStaff
    July 08, 2016
    Thank you so much for taking the time to write this review. We appreciate your kind and encouraging words to our staff. We hope you will visit us again soon!
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