Rated 4.2 out of 5 by 24
Rated 3.0 out of 5.0 Could Have Been Cleaner
Nice staff, (although I wasn't recognized as a IHG member) nice hotel, (although it could have been cleaner) nice location (although the traffic from the high way prevented me from opening my window).
When I pulled out the silverware from the drawer and you can tell they weren't cleaned they still had food on them. Glad I brought plastic ware. I didn't have and dish washing detergent, glad I brought my own. The bed skirt had some kind of 'white' stain on it. Which wasn't really an issue just made me check the sheets to make sure they were cleaned. The bathroom... UGH! The walls were stained, the floor was dirty with blonde hair on it (my hair is black). The shower head and tub faucet could use some corking. I had to worry about black stuff falling while taking a shower. The chair (in 314) was ripped. The towels and wash cloths weren't white white, I went out and brought some.
The cupboard should have condiments like A1 sauce, ketchup, things of that nature for us forgetful folks
The room faced the highway side so I couldn't have my window open at all with all the noise. But as long as the window was closed my sleep wasn't disturbed. The room was okay, I just wasn't WOWED! Would I stay at this location again? Hmmmm probably not
November 16, 2013
Rated 5.0 out of 5.0 by Shane36 Friendly staff and clean place.
Room was very nice and clean, staff was very helful and can hold the conversation. Apart from the highway noice everything was great.
November 5, 2013
Rated 5.0 out of 5.0 by Donna05 Very nice!
The night staff were great! Room was very clean and our dog was allowed which is the biggest plus! Would prefer queen vs full beds and mattresses could have been just a little more comfortable but overall we were pleasantly surprised with the amenities for the price! In fact we are currently in another Candlewood Suites while finishing the remainder of our trip.
October 29, 2013
Rated 1.0 out of 5.0 by Memere Cleanliness
I was much disappointed with the lack of cleanliness of this establishment. Rather than give a bad review on Travelocity, I thought it would be fairer to do it here for the staff to address.
This property was advertised as 'New'. It looked anything but. All the halls were dirty along the junction of the floor and walls. That area has probably never been vacuumed since the opening of this site. The suite doors were marred all along the bottom edge and no effort to scrub was apparent.
We stayed in room 210, I believe and the sheers in that room were stained. #Does no one check this?#
All in all, I cannot recommend this place to anyone.
Clean it up!! You have too much competition close by not to.
October 21, 2013
Rated 1.0 out of 5.0 by Ellis357 noisy and towels were filthy
Rooms and towels where filthy. No breakfast bar for the price. I was told I would get a conjoining room, but when I arrived I was told that the hotel doesn't have those. If there was another hotel eoyh vacancies. I would have left...
October 9, 2013
Rated 5.0 out of 5.0 by susn Staff cares about guests
I can't say enough about the courtesy and caring for guest needs exhibited by the staff. The check in clerk was overly accommodating about our room request. Our room was well set up and very comfortable. To add to the experience, we happened to check in on the night of a bi-weekly/monthly complimentary barbecue given by the hotel for its guests. Food was delicious, and welcome after a long day on the road. Saved us from having to find and drive to a restaurant.
Wish there were more hoteliers and hotels like this on our annual south/north, and then north/south trek. Did I mention the hotel is pet friendly? Definitely a plus!
September 30, 2013
Rated 5.0 out of 5.0 by Dodi1027 Always the best
This is my favorite place to stay in all of America. Always clean and friendly. Location is close to restaurants, shopping, and movies. Mike leads a staff of people that are always helpful. I feel safe and it is home when I am traveling.
September 24, 2013
Rated 5.0 out of 5.0 by Murphdog53 Dependable
Often times I don't know until the last minute that I need to be in Richmond, VA. The general manager always accommodates me. He knows what it takes to be successful and I appreciate that.
September 21, 2013