Rated 4.3 out of 5 by 6
Rated 5.0 out of 5.0 by WorkAndTravel Customer Service is a big deal.
The staff has been exceeding friendly and patient, even when I have been absent minded. Most hotel staff that I have used in the past wore vacant expressions and did not bother to be very welcoming.
Customer Service is a big deal and trumps amenities and other hotel infractions that a hotel might incur.
May 13, 2013
Rated 4.0 out of 5.0 by mrstpinkston Warm Welcome...
The manager always greets me with a smile and will accomodate my hectic travel schedule by allowing me to check in a bit early if I need to. The hotel is clean and the rooms are very spacious; This includes generous desk space in-room for my business/office needs.
March 12, 2013
Rated 5.0 out of 5.0 by BankerBarb Service and Staff
Very friendly and helpful people on the desk. A pleasure to meet and greet. Thanks!
March 7, 2013
Rated 3.0 out of 5.0 by JC77 It was OK
Very typical Candlewood. Not the oldest or newest one I have been in. 5 stories high, and some of the slowest elevators around. Also extremely close to I-95, if you like to have the window open you get serenaded by the traffic to the point where you can't hardly hear the TV.
December 19, 2012
Rated 5.0 out of 5.0 by dcompton59 stay here very often
really enjoy that the management know my name. their attention to my needs are unsurpassable. relitavely new hotel, in great proximity to shopping & dining.
November 14, 2012
Rated 4.0 out of 5.0 by tannie Great location
When we arrived it was 2:10pm. Check -in time was 3:00pm. The young man at the service desk could not understand us very well. He looked at me like he didn't have a clue what I was talking about when I told him I had a reservation and gave my name. We filled in the blanks and figured out we couldn't check in until 3:00 pm. We went to the local mall and killed time until we were allowed to check in. When we came back we had a very nice woman that was friendly and helped us with our needs. My husband inquired about any other malls that may be closeby. She and a woman that was staying here told us about the Short Pump Shopping Center. We spent the evening at the mall and had dinner at a great restaurant. Our stay at the hotel was very good,everything was clean and the towels,bedding were great. It even had a kitchenette. We only encountered one issue as we were leaving the room, the fan in the bathroom appeared to have overheated. We reported it to the front desk as we were leaving. Whoops, guess who was back. He didn't have a clue what we said.
October 12, 2012