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Rated 4.3 out of 5 by 57 reviewers.
Rated 5.0 out of 5.0 by Staff cares about guests I can't say enough about the courtesy and caring for guest needs exhibited by the staff. The check in clerk was overly accommodating about our room request. Our room was well set up and very comfortable. To add to the experience, we happened to check in on the night of a bi-weekly/monthly complimentary barbecue given by the hotel for its guests. Food was delicious, and welcome after a long day on the road. Saved us from having to find and drive to a restaurant. Wish there were more hoteliers and hotels like this on our annual south/north, and then north/south trek. Did I mention the hotel is pet friendly? Definitely a plus! September 30, 2013
Rated 5.0 out of 5.0 by Always the best This is my favorite place to stay in all of America. Always clean and friendly. Location is close to restaurants, shopping, and movies. Mike leads a staff of people that are always helpful. I feel safe and it is home when I am traveling. September 24, 2013
Rated 5.0 out of 5.0 by Dependable Often times I don't know until the last minute that I need to be in Richmond, VA. The general manager always accommodates me. He knows what it takes to be successful and I appreciate that. September 21, 2013
Rated 5.0 out of 5.0 by Helpful Staff Our stay was great, room was clean and staff was very helpful when I asked for direction to the racetrack.. Only complaint if I had to have one was the road noise. I'd ask for a room on the other side of the building but all in all it was a great place to stay. September 11, 2013
Rated 5.0 out of 5.0 by Stay for Richmond NASCAR Race Room was clean and spacious. Has two flat screen tv;s and private bedroom. Has a couch that makes a bed. Great for two to stay after the race. Only about 10 minutes away. I will try and get it for both races in 2014. September 11, 2013
Rated 4.0 out of 5.0 by Stay for NASCAR Race stay was pleasant, room was clean and comfortable. Staff was very efficient. Good location, lots of restaurants and shopping very close. September 11, 2013
Rated 4.0 out of 5.0 by Good value and service at Glen Allen, VA Candlewood Suites We stayed at the Candlewood Suites in Glen Allen, VA on September 5, 2013. This is the Candlewood Suites on Telegraph Rd. near I-95; .... not the one near Short Pump Mall. When I made the reservation, I put in the reservation notes that I need a pet-free room because of my allergies. (This was especially important given that both Candlewood Suites and Staybridge Suites are both known to be very pet-friendly hotels.). My pet-free request was honored, and the check in receptionist was especially helpful, specifically remembering my request, and noted that he specially reserved a pet-free room for me. This was excellent service! Overall, the hotel was not luxurious, but it was clean, comfortable, and a good value. I would stay there again. Glenn September 10, 2013
Rated 5.0 out of 5.0 by Staff Manager Mike and his staff have been outstanding in taking care of my group. September 6, 2013
Rated 5.0 out of 5.0 by This Candlewood Suite started it all This is the Candlewood that started my love affair with the hotel. I stay in Candlewoods if al all possible. The rooms are comfortable without worrying about staff intruding daily. Mike runs a great place and know all his clients name and tries to help in every way. The other staff members try hard also with Mike as role model . Traveling weekly get difficult and Mike makes this Candlewood Suite feel like hom. August 19, 2013
Rated 5.0 out of 5.0 by The cleanest by far. We loved the easy access to I-64, I-95, 295, and Powhite Pkwy. This made everything in Richmond convenient. But we were most impressed with the cleanliness of the room and lobby. We love the Candlewood brand most, but this by far has been the nicest experience we've had. August 17, 2013
Rated 4.0 out of 5.0 by Pleasant As Always I stay at this property when I have to travel for work. I was impressed the first time I stayed. It was the manager, Mike, that was professional and friendly; He always has a smile and has an outgoing personality which is perfect for the hospitality field. Mike is the reason I now use this hotel location on a regular basis. The hotel grounds are always clean as are the rooms. Any maintenance issues are always addressed in a quick manner. I am a Priority Club member and a minor drawback is when I forget to spin the "wheel" at check-in, I'm rarely reminded by hotel staff to do so. During my last stay, I was a bit embarrassed when I was working with a contractor, as a hug section of the office chair cover had been torn off. As a professional, I choose this hotel due to its high standards for cleanliness and undamamged rooms; So I try to overlook minor occurences that are outside of the norm - remembering that are other people that occupy the rooms I use other than me! July 28, 2013
Rated 3.0 out of 5.0 by Enroute Stay Room was clean and comfortable and staff very attentive. I was impressed the desk attendant knew me by name the next morning before I got to the desk. I didn't realize pets were accepted or I would have booked elsewhere, it's just a personal preference. The odors in the halls from people cooking in their rooms were offensive however the room itself was relatively free of those odors. It really gave me the feel of a rooming house instead of a mid scale hotel at times. I think there are better bangs for the buck around. July 2, 2013
Rated 5.0 out of 5.0 by Staff Staff was great and very friendly during my stay at this hotel May 31, 2013
Rated 5.0 out of 5.0 by Customer Service is a big deal. The staff has been exceeding friendly and patient, even when I have been absent minded. Most hotel staff that I have used in the past wore vacant expressions and did not bother to be very welcoming. Customer Service is a big deal and trumps amenities and other hotel infractions that a hotel might incur. May 13, 2013
Rated 4.0 out of 5.0 by Warm Welcome... The manager always greets me with a smile and will accomodate my hectic travel schedule by allowing me to check in a bit early if I need to. The hotel is clean and the rooms are very spacious; This includes generous desk space in-room for my business/office needs. March 12, 2013
Rated 5.0 out of 5.0 by Service and Staff Very friendly and helpful people on the desk. A pleasure to meet and greet. Thanks! March 7, 2013
Rated 3.0 out of 5.0 by It was OK Very typical Candlewood. Not the oldest or newest one I have been in. 5 stories high, and some of the slowest elevators around. Also extremely close to I-95, if you like to have the window open you get serenaded by the traffic to the point where you can't hardly hear the TV. December 19, 2012
Rated 5.0 out of 5.0 by stay here very often really enjoy that the management know my name. their attention to my needs are unsurpassable. relitavely new hotel, in great proximity to shopping & dining. November 14, 2012
Rated 4.0 out of 5.0 by Great location When we arrived it was 2:10pm. Check -in time was 3:00pm. The young man at the service desk could not understand us very well. He looked at me like he didn't have a clue what I was talking about when I told him I had a reservation and gave my name. We filled in the blanks and figured out we couldn't check in until 3:00 pm. We went to the local mall and killed time until we were allowed to check in. When we came back we had a very nice woman that was friendly and helped us with our needs. My husband inquired about any other malls that may be closeby. She and a woman that was staying here told us about the Short Pump Shopping Center. We spent the evening at the mall and had dinner at a great restaurant. Our stay at the hotel was very good,everything was clean and the towels,bedding were great. It even had a kitchenette. We only encountered one issue as we were leaving the room, the fan in the bathroom appeared to have overheated. We reported it to the front desk as we were leaving. Whoops, guess who was back. He didn't have a clue what we said. October 12, 2012
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