Rated 4.7 out of 5 by 54
Rated 4.0 out of 5.0 by A IGH lover!! Breakfast and Breakfast staff were great!!!!!! at this hotel
This is a lovely property and is being maintained properly. The breakfast and breakfast staff were great. We never had to ask for anything they kept the food coming. The staff kept the kitchen area so clean it was impeccable. However some improvement can be made in the shower area with caulking, the shower area needs more caulking, so water would not puddle in the shower area when you step out. The thermostat could not be found because it was behind lampshades or next to a framed portrait, never where you can just visibly see it. The thermostat keep resetting itself and not the setting that you inputted making the room very warm So you have to call the front desk to see where they keep it. Other than that nice property
June 5, 2014
Rated 5.0 out of 5.0 by SCPO Great place to stay
Very clean, hotel staff is awsome, and make your stay away from home an enjoyable one.
June 2, 2014
Rated 5.0 out of 5.0 by Oatmeal hugs House Fire
Had great 4 months stay the staff and management was great to us the kept us smiling and that is what we need at that point the meals were right on time and where very tasty. the cleanning staff were the best they kept us very cosey.
April 9, 2014
Rated 5.0 out of 5.0 by kk2014 Great stay
If the nightly social had adult beverages then this place would have been a 6+. Great hotel and staff.
March 29, 2014
Rated 5.0 out of 5.0 by kdrenshaw Excellent stay
as usual for stay bridge, this visit was top notch. everyone on staff was most courteous and kind. I will definitely come back.
February 20, 2014
Rated 1.0 out of 5.0 by Air Force Guy Smoking Room
I was asked to sign a No Smoking form but then placed in a smoking room that smelled similar to an old bowling alley. It was horrible and when I called the front desk to get a new room I never got a call back. I had to sleep with the windows open to get some fresh air. It was just about 40 degrees outside.
January 14, 2014
Rated 5.0 out of 5.0 by LucJ Home away from home......
Kudos always to Kelley at the front desk. She is the best. Kelley always finds the right room for my family. This hotel has always treated us like family. We enjoy staying here.
January 4, 2014
Rated 4.0 out of 5.0 by fixy Sour Milk Smell
Room was clean and in perfect condition, however it had a sour milk smell which would not go away.
January 1, 2014
Rated 5.0 out of 5.0 by mtsl500 A friendly staff makes your stay homely
The staff at Staybridge are the reason this hotel deserves a great rating. They always greet you with a smile, ask about your day and want to know if you need anything. You feel like a special guest the way they want to know about your plans or experience at the hotel.
I really will search out Staybridge locations from now on in hopes they are all like this one
January 1, 2014
Rated 5.0 out of 5.0 by FtEustis2013 The Most enjoyable and family relaxed stay.
Found all Staff members to be the Best. Really convenient to many eating establishments. I can only recommend trying it. I have seen some reviews and its normally from people that have unrealistic expectations anyway.
December 8, 2013
Rated 5.0 out of 5.0 by Lisayetta Very nice surprise!
We really enjoyed this hotel and were very pleasantly surprised by the great service, value and amenities. Our room was clean, and nicely furnished. We did not love the pillows but enjoyed our stay so much. The breakfast was a very welcome value, very thoughtful of guest likes or dislikes and great quality.
Our only gripe was the tv reception. Nice tv but no HD or crisp channels. For the football fan in my room, this was a huge offense.
December 3, 2013
Rated 5.0 out of 5.0 by LadyHemp Great Stay!!
I always have a great time when I stay in your Hotel! This is my favorite Hotel in this area and wouldn't dare stay anywhere else!
November 6, 2013
Rated 5.0 out of 5.0 by Blane Very clean room
I am especially picky when it comes to how clean my hotel room is and this room was great. The couch is old but the entire suite was so clean it made me more comfortable even with no weekend maid service.
Also not having to pay for use of the laundry room is excellent.
October 23, 2013
Rated 5.0 out of 5.0 by Crafty53 Friendly staff and environment
My husband and another couple stayed October 10 - October 14 in a suite that had two queen-size beds and a kitchen. AWESOME! The staff was very friendly and helpful. We were supposed to go camping but due to the weather we were not able to bring the camper over the bay bridge tunnel and had to find other last-minute arrangements. We really enjoyed our stayed and will plan on coming back.
October 17, 2013
Rated 4.0 out of 5.0 by Texan51 Great service and staff
Great service and staff. Rooms were comfortable and clean. There was no noise. Bed was OK. Pillows were to small. Would come back if in area.
October 4, 2013
Rated 5.0 out of 5.0 by Abhi123 Nice place for family stay
Me and my wife like this place and it's location. Good place for family stay.
September 28, 2013
Rated 4.0 out of 5.0 by PuddlePirate Room was clean, staff very friendly and helpful
A goodplace to safe. Pet friendly, but charge too much for a pet fee. My pets do not use towels
September 26, 2013
Rated 4.0 out of 5.0 by Blane Frontdesk Service
The staff are very friendly and helpful. We enjoyed our stay.
September 15, 2013
Rated 5.0 out of 5.0 by bmv1966 Our Home Between Homes
We stayed at Staybridge for 6 nights during the time that we were between selling our old home and closing on our new one. It was a great experience for my entire family. We were able to bring our 2 cats which helped with boarding expenses and knowing they were taken care of by us. Breakfast was wonderful and something different to look forward to each day. I was able to do our laundry there at no additional costs also. What a big help that was. I cannot even say enough nice things. I am so glad we chose Staybridge to call our home away from home.
September 3, 2013
Rated 5.0 out of 5.0 Wonderful Place
The room was great, we had a king studio suite and it is just right with regards to comfort. Staff was very nice. I also liked the location which was a bit wooded so very relaxing. This is opposed to feeling like you are staying in the middle of a mall.
The night we arrived they had Nacho's, which worked out great as we were just getting off the road and wanted a nice snack. Great first impression.
The room was very clean and smelled nice. You could crack the window if you like fresh air which was very important to us.
The only thing negative I can think of is the comforter was a bit old and could have used a wash with softener to freshen it up.
Finally, our trip was sadly for a funeral... never asked for a bereavement rate so not sure if that was offered. Fact is the room was reasonably priced so just didn't seem that important to me. The rate I got and paid was what I booked on the Comfort Suites website.
September 3, 2013
Rated 5.0 out of 5.0 by GC1234 Great service, location and food.
We stayed for 4 days and our stay was excellent. We all enjoyed pool, breakfast and special dinner nights that offered subs and burgers. Rooms were very spacious and clean. Staff members were always ready to help. Great location, because it is few minutes away from major highway and located between to Virginia beach and Jamestown/York Town and Williamsburg. You can walk to movie theater, grocery store and restaurants.
We are planning to stay here again, next year and along with other family members.
August 29, 2013
Rated 5.0 out of 5.0 by MilitaryFamily Highly Recommended
Our family of four stayed at the Staybridge Suites for 45 days while we relocated to a new assignment in Virginia. We enjoyed our entire stay, and the staff was courteous and helpful in every regard. Special thanks to Kevin for getting us into a great room. The accommodations such as Internet access, the pool, business center and breakfast/dinner buffet were extremely helpful in allowing us to find a new home and in keeping us entertained. The location is also close to restaurants, shopping and a movie theater. Due to the home like atmosphere we were fortunate enough to make several new friends during our stay. The staff also assisted us when we had to unexpectedly extend our stay.The Staybridge was fully booked so the staff helped us find other lodging at another hotel at the same rate.
August 27, 2013
Rated 5.0 out of 5.0 by LucJ Wonderful Hotel!!
My family and I have stayed at this hotel many times. The staff is fantastic, and makes us feel like a member of their own family. I cannot say enough about how welcome we feel when we stay here. I would like to extend kudos to Kelley at the front desk - Kelley you are wonderful, and Kat, the best kitchen hostess and bacon preparer in the Peninsula area. Both of these ladies deserve five stars for customer service. They both went out of there way to make sure every need was taken care of. Thank you for making my family feel special.
August 24, 2013
Rated 4.0 out of 5.0 by Tshirley74 Great staff and location
First time staying. Rooms were clean,staff were friendly and breakfast was good. I would stay again for sure.
August 20, 2013
Rated 5.0 out of 5.0 by JDADE Great Service
I have stayed at Staybridge Suites twice and both times my stay has been excellent.
August 19, 2013
Rated 4.0 out of 5.0 by tourist69 Everything was GREAT but.......
Enjoyed our stay but your WIFI provider probably lost you a return visitor because your system was down for almost 24 hours and there was nothing your staff could do about it..so you were as helpless as I was....let your provider know they lost you at least one repeat customer.
August 15, 2013
Rated 5.0 out of 5.0 by hector1003 Great Place
Awesome dont have words to describe it awesome rwcommended as it is clean quiet and very close to stores and mall
August 4, 2013
Rated 5.0 out of 5.0 by JK5018 Great stay
Kelly a the front desk was very helpful. I had a reservation at another "suite" hotel. I couldn't stay in a hotel room that small for a week. Kelly found me a room for my sons and I for 5 nights. She made sure everything was ok whenever I saw her. The whole stay was very friendly. If ever back in the area - I will stay again.
August 1, 2013
Rated 5.0 out of 5.0 by meatloaf71 Great value and amenities
We stayed here the week of July 21-July 28 2013. This is a great place to stay. It is just right off the highway, but secluded. The hotel looked nice and the breakfast and dinner (Tuesday via Thursday) was nicely done, which saved us money. The pool area was great and the free laundry was an added benefit, but I will say that is was extremely difficult to find a washer or dryer when we needed one. It did seem to me that the frequent residents that were staying there use them a lot. We did ask for privacy while we stayed, and that we would exchange our own towels and take out our own trash. Although I did ask when we first arrived, we still got notes on our door daily from housekeeping (even with the sleeping like a baby sign on the door) and I had to remind the front desk staff about every night. Otherwise, this was a great place to stay and we will stay here again in the future as long as the prices don't go up since the ownership changed during our stay.
August 1, 2013
Rated 4.0 out of 5.0 by Blueyes Great Family Experience Except At Checkout
We chose this facility based on the prior reviews. It was a good decision. The rooms were clean and they were great for a family of five. We stayed for a week. We could cook our meals they had a full kitchen and a full-size fridge and washing and dryer was free and breakfast which helped tremendously with the cost by staying for a week. The cleaning staff was friendly and approachable. I was six months pregnant and the bathtub didn't have a slip resistant mat. I went to speak with them and they resolved it immediately. Check-in was a breeze and the staff on frnt desk duty was pleasant and friendly and helpful.
Checkout is where this review goes downhill. It was awful. Since we were there for a national basketball tournament we spoke to the attendant on duty that AM to ask if it would be OK for us to checkout a tad later since we had a game that AM and we just needed to return to pick up the luggage. They indicated it was fine so we left for the game. Get back around 1:20 and that same attendant said we were being charged a full night. 360 flip. Told us no exceptions were made for anyone then told me two rooms who had exceptions. WHAT??? Not only that. Another parent from my same team walked by and said yeah they got a late checkout-no charge.
I hope I'm able to resolve this billing issue so I can update the review. Management was not on site and when contacted by phone refused to speak with us.
July 27, 2013