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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    88%
    Recommend This Property

    Overall Experience

    4.3

    based on 156 reviews
    88%
    Recommend This Property

    Ratings Breakdown

    156reviews

    • 5 Stars
      101
    • 4 Stars
      30
    • 3 Stars
      8
    • 2 Stars
      9
    • 1 Stars
      8

    Poor Customer Service

    By

    June 30, 2015

    platinumelite

    Avoid this hotel, poor internet service, very noisy. Customer service is the worst I have encountered at any hotel.

    Posted byHotelStaff
    July 01, 2015
    Hello TV12, We truly appreciate you taking a moment to write a review on our property. We take guest feedback very seriously and strive for 100% guest satisfaction. We truly apologize for the internet service issues. The bandwidth has been increased and should allow for better service and the internet should no longer be an issue. We also offer Ethernet cables for a hardwired connection if you'd like. I am extremely sorry to hear of the customer service experience during your stay. Please feel free to contact the hotel directly with your concerns as it is very important for us to right any wrongs and prevent similar issues from occurring in the future. We hope that you would consider staying with us again so that we may show you just how great we really are. Again we thank you for your feedback and business and hope to hear from you soon. Hotel Management.
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    Clean and comfortable room

    By

    June 29, 2015

    My third time staying at this hotel, every time the staff is friendly, rooms are clean, and the location is convenient. Pro tip, the wireless is usually pretty slow, so if you plan on working at the desk, take an ethernet cable and plug your laptop into the wall, it goes much faster.

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    Best Pillows in town!

    By

    June 28, 2015

    club

    The first room that was assigned to me was a smoking room, on the 4th floor, after reserving a non-smoking room. The desk quickly reassigned me to a non-smoking room on the first floor. The room was warm upon entry, but soon cooled down after adjusting the thermostat. The second day, my room key would not open the door upon returning from the skating rink. I notified the desk, and they programed a new card. The most memorable thing about the room was the pillows. They are the best my head has been on for a long time. The firmness of the bed was also very comfortable. The room was very relaxing after 15 hours at the rink.

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    Great place to stay

    By

    June 24, 2015

    club

    Everything was great. Clean, quiet and well appointed. Staff friendly and room had all the necessary comforts.

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