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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    88%
    Recommend This Property

    Overall Experience

    4.3

    based on 146 reviews
    88%
    Recommend This Property

    Ratings Breakdown

    146reviews

    • 5 Stars
      93
    • 4 Stars
      29
    • 3 Stars
      8
    • 2 Stars
      9
    • 1 Stars
      7

    Great motel

    By

    May 24, 2015

    platinumelite

    From check in to check out, wonderful visit at this motel. Staff was very friendly, check in was fast, and the room was just great. I rested very well, The bathroom was emaculate and well stocked, the kitchen area was nice, although I didn't use it! check out was very smooth. I loved my visit to Candlewood Suites, Arundel Mills, Md.

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    Needs improvement and attention

    By

    May 21, 2015

    club

    We used to be returning guests here in the past few years, almost since this hotel was built. Many things are (used to be?) quite good here, and the location and setup are still OK of course.

    Here are some of your pluses:
    - location is suitable
    - amenities are good (e.g. free laundry facilities, gym room amenities)
    - price for the area

    And then what we disliked (a lot):
    - the hotel is rather new, but several rooms we tried already in the past are smelling from previous visitors' pets - apparently carpet cleaning is not sufficient anymore (commented on to staff on prior stay)

    - when we arrived on a weekend late evening our 'ready' room had urine marks all around the toilet - this is unacceptable. We cleaned it up ourselves, given the time of the day.

    - loud noise at the barbecue place in the middle of the night (1-2-3 am) can disturb many hotel guests, yet staff does not seem to bother asking them (despite bbq being almost next to the reception)

    - AC/heating control barely existed. At times it was still cooling when set to 78F, other times heating when set to 66 - needs service

    Note that all of these can be fixed with attention and refurbishing. Listen to your guests.

    Posted byHotelStaff
    May 25, 2015
    Hello Bloro, We are very thankful that you have been a repeat guest. We are also very appreciative that you took a moment to express to us your thoughts on your most recent stay. We are happy to see the past stays were not like this. We take guest feedback very seriously as this allows us to see what the guest feels. We are pleased to hear of the things you enjoyed: location, amenities, and price. However, very sorry to hear of your dislikes. We have taken all concerns into consideration to make future stays more comfortable. We have increased the use of our odor eliminating sprays and carpet cleaner to do a better job of ridding the rooms of previous guest scents. We have also spoken with all housekeeping to conduct additional training. Issues like the aforementioned will not be tolerated. We have also reiterated to all Front Desk staff on properly monitoring the Gazebo area over night. We have provided training to adequately and respectfully maintain control of this area. Engineering has also followed up with all HVAC units to assure all units are functioning properly. We absolutely listen to our guest and truly appreciate all feedback. We thank you again and hope that you may consider us again for future trips to the area.
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    Convenient and clean

    By

    May 18, 2015

    I was pleasantly surprised at the comfort of staying at this hotel. The room was really big and laid out well. The cleanliness was amazing for such a busy place.
    The staff was well-mannered and helpful.

    Posted byHotelStaff
    May 25, 2015
    Dear Shorelady1, We truly appreciate your review and we thank you for choosing to stay with us at the Candlewood Suites Arundel Mills Hotel. We tr our very best to maintain a clean and comfortable facility. Thanks or letting us know our hardwork is shining through. We hope to see you again during your travels to the Arundel Mills / BWI area. Thanks a million,
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    Good value for money

    By

    May 18, 2015

    Very conveniently located. Close to Arundel Mills Mall and Casino. A very positive overall experience. The wireless internet access can be improved. It was much slower than the standard att 4G network.

    Posted byHotelStaff
    May 25, 2015
    Hello Refster, We truly appreciate your review and we thank you for choosing to stay with us at the Candlewood Suites Arundel Mills Hotel. I will be sure to share your kind words with hotel staff. We have also increased bandwidth. This should eliminate or at minimum decrease the internet concern. We hope to see you again during your travels to the Arundel Mills / BWI area. Thanks a million,
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