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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    88%
    Recommend This Property

    Overall Experience

    4.3

    based on 145 reviews
    88%
    Recommend This Property

    Ratings Breakdown

    145reviews

    • 5 Stars
      92
    • 4 Stars
      29
    • 3 Stars
      8
    • 2 Stars
      9
    • 1 Stars
      7

    Needs improvement and attention

    By

    May 21, 2015

    club

    We used to be returning guests here in the past few years, almost since this hotel was built. Many things are (used to be?) quite good here, and the location and setup are still OK of course.

    Here are some of your pluses:
    - location is suitable
    - amenities are good (e.g. free laundry facilities, gym room amenities)
    - price for the area

    And then what we disliked (a lot):
    - the hotel is rather new, but several rooms we tried already in the past are smelling from previous visitors' pets - apparently carpet cleaning is not sufficient anymore (commented on to staff on prior stay)

    - when we arrived on a weekend late evening our 'ready' room had urine marks all around the toilet - this is unacceptable. We cleaned it up ourselves, given the time of the day.

    - loud noise at the barbecue place in the middle of the night (1-2-3 am) can disturb many hotel guests, yet staff does not seem to bother asking them (despite bbq being almost next to the reception)

    - AC/heating control barely existed. At times it was still cooling when set to 78F, other times heating when set to 66 - needs service

    Note that all of these can be fixed with attention and refurbishing. Listen to your guests.

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    Convenient and clean

    By

    May 18, 2015

    I was pleasantly surprised at the comfort of staying at this hotel. The room was really big and laid out well. The cleanliness was amazing for such a busy place.
    The staff was well-mannered and helpful.

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    Good value for money

    By

    May 18, 2015

    Very conveniently located. Close to Arundel Mills Mall and Casino. A very positive overall experience. The wireless internet access can be improved. It was much slower than the standard att 4G network.

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    No king size available or offered

    By

    May 06, 2015

    Great price and great room. There was no option for a king size bed. Other than that, great.

    Posted byHotelStaff
    May 07, 2015
    Hello Traveler791 Thanks for choosing to stay here at the Candlewood Suites Arundel mills Hotel. We greatly appreciate your business. In addition, we appreciate you taking the time to write a review about our property. We hope you would choose to stay with us on your next visit to the Hanover, Maryland area. Please feel free to give us a call prior to arrival to confirm room type and bed size. We offer King 1 Bedroom Suites but they tend to be the first to go. Have a great day. Kind Regards.
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