Rated 5.0 out of 5.0 by JustinC Quality Hotel
I stayed here on a business trip after flying in to BWI. Location is very close to a new casino and restaurants which was nice. I had no complaints. Very nice hotel.
May 28, 2013
Rated 1.0 out of 5.0 by GM75 Unacceptable
I checked into the hotel in the evening of 12MAY13. The person at the front desk checked me in, gave me the key to my room and I headed upstairs to put my bags away. When the elevator doors opened on my floor, the first sight I was greeted by were two big bags of trash against the far wall, opened, with trash spilling out. As I made my way down the hall to my room, this was the common sight all the way there, along with a couple broken baby cribs lying in the middle of the hallway. As I got to my room, the door was wide open. I thought maybe the maid was still working on it since there were still bags of trash lined down the hallway. As I entered the room I noticed two large women’s hoop ear rings lying on the table next to the bed. I thought that maybe I was in the wrong room, so I checked the number on the door and slid the key into the slot to make sure it was the correct room. I then walked downstairs and let the attendant on duty know about the room being opened when I got up there and to let the maid know in the morning about the ear rings she can pick up to give to lost and found. He stated that the room shouldn’t have been opened since nobody had been in that room for 3 days. I found that to be somewhat suspicious but he didn’t pursue it.
The next morning at 0700 I left for work. I got back to the hotel around 8:30pm. When I got to my room the bed was not made and the towels I used that morning were still sitting in the bathroom where they were left. I then asked the front desk if the maid service had missed my room. She then stated that if I needed new towels and linen then I’d have to bring the old ones to the front desk and she’d issue me clean ones, the maids don’t replace anything or clean the rooms until a patron checks out. It was then that I decided I was going to check out the next morning. This is not what I expected from an IHG hotel.
The morning of 14MAY around 0730a.m., I went to the front desk to check out. My stay was supposed to be from 12-20MAY. When I told the gentleman at the front desk that I wanted to check out, he said he couldn’t help me because he doesn’t work the front desk. When I asked how I could check out he said that he’d email me the receipt or I could come back later that day. I then asked if there was anyone that could help me check out and he said no, the desk person and the manager had not shown up for work yet. I then asked if this was the kind of standard checkout procedure that this corporation practices and he said yes.
This was my first time staying at a Candlewood Suites and will undoubtedly be my last.
May 27, 2013
Rated 5.0 out of 5.0 by DL85 Terrific Value
I was flying out of BWI in the morning so I decided to stay at this hotel. I wasn't in the room much as I arrived late and left early but check in and check out, and everything between was excellent. Room was large and bed felt just like the one I have at home (which is a $1700 bed). I slept very well the few hours I actually had. I have paid two to three times as much at other hotels where the rooms are not as nice as at this hotel. A terrific value overall.
May 24, 2013
Rated 5.0 out of 5.0 by LK78 Superb!
We really enjoyed our stay at this hotel. My air conditioning went out at my house so we checked in to the Candlewood Suites Arundel Mills. The kitchen was great as we have 2 small children and we were able to cook a meal for the family. The TV also had all HD channels and a nice selection which was nice. Bathroom was very clean which is important to my wife especially and shower pressure was terrific which is important to me. Overall we had a wonderful stay.
May 22, 2013
Rated 3.0 out of 5.0 by chekesha1920 Ok stay
This was a week long trip for my family and I. The room was comfortable and the kitchen was a great luxury. I was disappointed that cell phone service did not work in the room and poor sign location indicating the entrance to the property. The staff was extremely friendly and the manager on duty was very accommodating in helping to resolve problems. It rained 2 nights of my stay and the TV reception would go out. If you are looking for a business trip hotel then this is the perfect location.
May 18, 2013
Rated 5.0 out of 5.0 by ABS77 Excellent Hotel
I was in town for 2 weeks for business at Ft. Meade. I was recommended here by a colleague. This was an excellent hotel all around. The rooms are very fresh looking and have a contemporary design. The ladies at the front desk were always friendly and knowledgable. The location is very convenient to Ft. Meade and I will also be recommending this hotel to colleagues who come to town. It is located near Arundel Mills mall which provides lots of dining and shopping options as well.
May 16, 2013
Rated 5.0 out of 5.0 by rusty36 Full Kitchens in rooms
We were surprised to see full kitchen in our rooms when we checked in. This is the first time we stayed at candlewood but it seems to be a perfect solution for a little bit longer vacation or an alternative to apartment leasing. The kitchen had pots and pans , full refrigerator, microwave etc. The room space was well used as well. The hotel was clean and well maintained. We will stay at candlewoods going forward.
April 14, 2013
Rated 5.0 out of 5.0 by dsha79 Overall Nice Stay.
We checked in little bit early. The front desk associate was very professional and friendly. She directed us to nearby places to shop and dine. The rooms were nice with a kitchen. The beds were comfortable. They also had free movie library to watch later in the evening. Also there was free laundry room to use. We didn’t use it since we were there for just couple nights but else it would have been very convenient. We will be back.
March 10, 2013