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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    88%
    Recommend This Property

    Overall Experience

    4.3

    based on 140 reviews
    88%
    Recommend This Property

    Ratings Breakdown

    140reviews

    • 5 Stars
      89
    • 4 Stars
      28
    • 3 Stars
      8
    • 2 Stars
      8
    • 1 Stars
      7

    Excellent!

    By

    April 27, 2015

    I had such a great experience and loved the room so much that I have booked the Candlewood in Horseheads NY on my next business travel!

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    Spring Holiday

    By

    April 20, 2015

    club

    My daughters and grandchildren and I Grammy decided to go on a road trip before there maternity leave was finally over. Booked at all IHG properties (3 brands) and we were so relieved and surprised with all the extras that came with the suite. Just wished there was a pool.
    By far this was the roomiest hotel of all and we were so glad to have the extra amenities

    Posted byHotelStaff
    April 23, 2015
    Hi Janiebv, We are thrilled that you and the family chose to stay with us during your vacation. With so many hotels in the area that means a lot. We truly appreciate your loyalty to IHG. We are extremely proud to hear all of the wonderful things you shared about us. I am sorry we lacked a pool - hopefully it didn't dampened the stay. We hope to see you all again when in the Arundel Mills / BWI area. Kind Regards.
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    Great stay

    By

    April 16, 2015

    club

    I had a good stay at this location. The wireless network was spotty I guess because we were at the far corner of the building. The mall/casino was within five minutes away which was perfect to grab a bite and unwind. I definitely recommend the hotel to anyone traveling through this area.

    Posted byHotelStaff
    April 23, 2015
    Hi ave29, We are thrilled that you and the family chose to stay with us With so many hotels in the area that means a lot. We truly appreciate you your business. We are extremely proud to hear that you recommend us. I am sorry to hear about the spotty internet. We can definitely check location and connection during your future stays and we have increased bandwidth to accommodate our guest needs. We hope to see you all again when in the Arundel Mills / BWI area. Kind Regards.
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    Noisy Refrigerator

    By

    April 12, 2015

    platinumelite

    I have stayed at this Candlewood Suites many times and if there is a problem it is usually taken care of immediately. I do not understand why the clerk could not contact someone so we could have moved to another room. We had to listen to this noise which sounded like a tractor-trail almost all night, I got about 2 hours sleep and was charged for the room. At check-out, they took off $20,but I think they should have taken off the full amount for that night.

    Posted byHotelStaff
    April 20, 2015
    Hi Luva65, We truly appreciate your business and time writing a review. We know there are plenty of lodging options in the area and yet you chose to stay with us - we are truly grateful. I am entirely sorry to hear of your experience regarding the refrigerator in your suite. I truly apologize for the time delay in getting the issue resolved. We have taking necessary action to get the refrigerator replaced and have done preventative maintenance on all others to prevent this from happening again. Please feel free to contact hotel management to discuss additional compensation for your inconvenience. We are sorry to hear the compensation was not to your liking. We hope to get this resolved quickly. We look forward to hearing from you. Kind Regards.
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