Rated 5.0 out of 5.0 by swim79 Great Hotel...
This is the second time I have stayed at Candlewood Suites and this hotel is much better than the last one I stayed at in Tennessee. When I inquired at the desk, they confirmed this is a new hotel. I had a queen room. The room was clean and had a fresh odor. The bedding, the furnishing in the room and the entire new look is very appealing. The front desk staff was very polite and courteous. They let me check in early and then check out little bit late as well. Also there was a small pantry near the lobby with few snack items and juices etc. which was very convenient when I returned back to the hotel later at night. I will certainly use this hotel in the future.
January 21, 2013
Rated 1.0 out of 5.0 by nhscooper Stink Bugs and So Called No More Rooms
When I first got to the hotel I had to wait about 10 minutes before I could get checked in. The front desk clerk was taken a reservation on the phone, and needed to check a guest that arrived before me in. It was 7:30 pm. I would think there would be more than 1 person working in the hotel. I came back from dinner thinking this would be a great hotel to stay when i have to return again. I fly in, and out of BWI every month. I had been on the phone calling home when I noticed what at first I thought was a button on the drapes. While I was on the phone I noticed several spots on the wall and ceiling. After my call I noticed that what I thought was a button had moved and there were 3 more. That is when I look closer and saw that they were stink bugs. The room was full of them, I flushed 17 and a staff member took another 7-8 out. There was another person working at the hotel, just not at the desk. He was busy I guess getting the bugs from other rooms. I went down to the front desk and ask for another room, they said there were none. I asked for a refund and the same rate at another hotel. They said it was past the cancellation policy of the hotel and they would not make the difference up in the rate, even if it wasn't past the time. I could not afford to pay for another room, at a much higher walk in rate, so I stayed. I went back to the room and closed up all my bags tight and placed them hi on the work desk counter. That is when I noticed that the guest that was in the room before ate at the desk. There was still slimy food all over the desk. Then I looked at the floor and there was crumbs of food on the floor. To make it even worse I used the toilet, and found the bowl was filled with urine and paper. The toilet was not even cleaned, or yet flushed by housekeeping. I reported all of this to the manager at the front desk in the morning. The morning manager said they have a problem being in the woods and the food source of the stink bug is a mosquito. I live in the country in New Hampshire and have a camp in Vermont. There are woods everywhere. There are mosquitoes everywhere. I don't have stink bugs in my home or camp. In fact I have never even seen one before that night.
Also for all that I only received 550 points. This is just half the amount at another Holiday Inn type hotel. They don't even offer breakfast. I'm never ever / ever going to come back to this hotel. From now on I will return to the Country Inns and Suites up the road. I saved $20.00 for the night spent another $10.00 on breakfast and didn't sleep worrying about bringing home bugs, or maybe even swallowing one in my sleep. What a value!!!!
January 16, 2013
Rated 1.0 out of 5.0 by smuckersjelly stink bugs and bad customer service
This is my first time ever reviewing a hotel because I travel a lot and stay at hotels and I’ve never experienced this before. I had booked a 2 queen studio at the candlewood suites for the night of Jan. 5, 2013. It was my mother’s 50th birthday weekend and we were going to enjoy the Maryland casino for a night then set off to Atlantic City the next morning. That night when we returned to our room my mother noticed a bug on her cup. We at first thought it may have come in on us since we just came from outside but we were wrong. Within minutes we started seeing these bugs around the room. We called the front desk and the lady I think her name was Myra stated that there were 4 other guest having the same problem and that our room #409 was not recorded as having bugs. She stated that they have called people and had them spray but the Stink bugs keep coming back. She also said that since we were in the woods that there was not much they could do about it. This was not an excuse because I have staying in a hotel in that area before and never experienced bugs in my room. And also being in the woods was not an excuse because I have stayed in hotels in the most wooded parts of Vermont and New Hampshire and did not have a bug problem. I asked could we get a refund for our room because we were not going to stay and she kept saying it was against their cancelation policy. All she said she could do was move us to a 2 double bed room that was recorded as not having bugs. For one I was not going to move to a room that is a down grade from my two queen bed studio. Secondly, if our room was not recorded as having bugs then what makes me believe that the next room won’t and besides most people know that bugs do not just stay in one place, they travel thorough the crakes and vents and etc. Myra still insisted there was nothing they could do. If the hotel knew they had a bug problem, why allow people to stay in the hotel, take their money and then do very little when the problem arises. My mother stated that we should call the corporate office, when Myra heard her say this she quickly interjected and stated they did not have a corporate office and they were privately owned. We did not believe that and when we looked online we indeed found the office and gave them call. They tried their best to help and stated that a manager should call me in the morning. We did not stay at the candlewood that night and when we left the hotel no one at the front desk even said anything to us. We moved to the Aloft hotel. That next morning I waited until 12:30 PM and I did not receive a call from the Candlewood’s Manager. I then called the corporate office again and spoke with a man named Trevor. He was the first person to actually apologize for my inconvenience and bad customer service I previously experienced and then explained that a check for half my stay would be refunded to me and also he would request extermination information and etc. from the Candlewood to prevent this from happening again. I was very unhappy with my stay and more at the staff of the hotel for one lying and saying there was no Corporate office and then for their customer service especially on a special weekend I had planned for my mother. The good thing was that the rest of celebration was great at the Aloft hotel and in Atlantic City!
**We took pictures of bugs but they are on my moms camera and im uploading this from my phone.
January 10, 2013
Rated 4.0 out of 5.0 by madluv extremely accomodating staff
Great hotel, only issue was stink bugs in the window.
December 14, 2012
Rated 5.0 out of 5.0 by mec473 Couldn't be happier
Staying at this hotel is like staying in a newly renovated apartment.
Large room, comfortable big bed, two burner cooktop, microwave oven, coffee maker, toaster, full size refrigerator with ice maker, kitchen sink with disposal, and dishwasher, with cabinets full of plates and utensils.
The bathroom was large and spotless.
In the lobby was a stocked pantry where you could purchase various quick meals and some grocery items.
My only complaint is that I was there for only one night.
October 15, 2012