Rated 4.2 out of 5 by 11
Rated 1.0 out of 5.0 by smuckersjelly stink bugs and bad customer service
This is my first time ever reviewing a hotel because I travel a lot and stay at hotels and I’ve never experienced this before. I had booked a 2 queen studio at the candlewood suites for the night of Jan. 5, 2013. It was my mother’s 50th birthday weekend and we were going to enjoy the Maryland casino for a night then set off to Atlantic City the next morning. That night when we returned to our room my mother noticed a bug on her cup. We at first thought it may have come in on us since we just came from outside but we were wrong. Within minutes we started seeing these bugs around the room. We called the front desk and the lady I think her name was Myra stated that there were 4 other guest having the same problem and that our room #409 was not recorded as having bugs. She stated that they have called people and had them spray but the Stink bugs keep coming back. She also said that since we were in the woods that there was not much they could do about it. This was not an excuse because I have staying in a hotel in that area before and never experienced bugs in my room. And also being in the woods was not an excuse because I have stayed in hotels in the most wooded parts of Vermont and New Hampshire and did not have a bug problem. I asked could we get a refund for our room because we were not going to stay and she kept saying it was against their cancelation policy. All she said she could do was move us to a 2 double bed room that was recorded as not having bugs. For one I was not going to move to a room that is a down grade from my two queen bed studio. Secondly, if our room was not recorded as having bugs then what makes me believe that the next room won’t and besides most people know that bugs do not just stay in one place, they travel thorough the crakes and vents and etc. Myra still insisted there was nothing they could do. If the hotel knew they had a bug problem, why allow people to stay in the hotel, take their money and then do very little when the problem arises. My mother stated that we should call the corporate office, when Myra heard her say this she quickly interjected and stated they did not have a corporate office and they were privately owned. We did not believe that and when we looked online we indeed found the office and gave them call. They tried their best to help and stated that a manager should call me in the morning. We did not stay at the candlewood that night and when we left the hotel no one at the front desk even said anything to us. We moved to the Aloft hotel. That next morning I waited until 12:30 PM and I did not receive a call from the Candlewood’s Manager. I then called the corporate office again and spoke with a man named Trevor. He was the first person to actually apologize for my inconvenience and bad customer service I previously experienced and then explained that a check for half my stay would be refunded to me and also he would request extermination information and etc. from the Candlewood to prevent this from happening again. I was very unhappy with my stay and more at the staff of the hotel for one lying and saying there was no Corporate office and then for their customer service especially on a special weekend I had planned for my mother. The good thing was that the rest of celebration was great at the Aloft hotel and in Atlantic City!
**We took pictures of bugs but they are on my moms camera and im uploading this from my phone.
January 10, 2013
Rated 4.0 out of 5.0 by madluv extremely accomodating staff
Great hotel, only issue was stink bugs in the window.
December 14, 2012
Rated 5.0 out of 5.0 by mec473 Couldn't be happier
Staying at this hotel is like staying in a newly renovated apartment.
Large room, comfortable big bed, two burner cooktop, microwave oven, coffee maker, toaster, full size refrigerator with ice maker, kitchen sink with disposal, and dishwasher, with cabinets full of plates and utensils.
The bathroom was large and spotless.
In the lobby was a stocked pantry where you could purchase various quick meals and some grocery items.
My only complaint is that I was there for only one night.
October 15, 2012