Rated 4.5 out of 5 by 109
Rated 5.0 out of 5.0 by Bl0nde Gma Breakfast
The lady was just SO efficient. Handled everything with such ease. GREAT food. Nice dining area. We just enjoyed everything about our stay!!
June 3, 2014
Rated 5.0 out of 5.0 by missRGT excellent stay
my stay was great I enjoyed the security of someone being at the front desk when I came in . The staff was friendly, and very helpful
June 3, 2014
Rated 5.0 out of 5.0 by DJDaddy Great Stay as usual
Stayed here twice now and the value is unbeatable for the area. Great food at the managers reception and very friendly staff.
June 2, 2014
Rated 5.0 out of 5.0 by dimplej Friendly and helpful staff. Convenient location
excellent hotel stay for me and 2 other rooms. Would definately stay again.
June 2, 2014
Rated 5.0 out of 5.0 Because Im Happy.
The social atmosphere is great. The entire staff is friendly, the rooms are so spacious, up to date and most important CLEAN!!!! Enjoyed my stay and look forward to staying anytime Im in the Baltimore area.
May 27, 2014
Rated 5.0 out of 5.0 by DJDaddy Quite night and comfortable evenings
Great staff, greeted as a Platinum member.
Food provided during the managers reception was good. Beer was great to finish a long day. Salads were good with lots of variety. Breakfast was great, meats and bread provided so one could make a sack lunch for a quick break.
May 26, 2014
Rated 5.0 out of 5.0 by Zonker619 Wonderful Service from an Excellent Staff!
I have stayed here for over 6 months due to my work. I can only say I have never met such a pleasant and helpful staff. From the room service to the friendly reception, I have always received a positive response in handling all my business needs. Unlike many other unmentioned hotels, many of the amenities are given without additional charges. I was especially amazed that the guest laundry is free of charge. The WiFi has worked without any hiccups on every stay, and the only complaint I can muster is perhaps the costly pantry items. Additionally, the free food during the social hours from Tuesday thru Thursday is somewhat anemic with some really odd combinations, but who can complain of free beer and wine. With that said, it should not discourage guest from staying at an otherwise superb establishment!
May 12, 2014
Rated 4.0 out of 5.0 by RDMaggi Business Meeting
This was an excellent property with complimentary shuttle service, not only to and from the airport, but also to local restaurants and shops. The social hour and complimentary breakfast were appreciated.
May 6, 2014
Rated 4.0 out of 5.0 by KarlC Spacious 'extended stay' with a good breakfast
StayBridge Suites is usually on my short list of brands to stay at when travelling, and this location does not disappoint.
The rooms are spacious, and the in-room kitchen is a great feature. The beds are comfortable, the rooms clean, and the amenities are as expected. The 'free' breakfast in the morning has enough variety to please almost anyone, from fresh fruit, to a waffle machine, to eggs, sausage, toast, bagels, danishes, and a variety of drinks (milk, juices, etc.)
This location is very convenient to the BWI airport, which is a plus. However, the general area doesn't have much to offer in the way of restaurants and evening activities - you'll need to go to the nearby Arundel Mills mall/casino or even into Baltimore proper for that.
One tip: if you are a non-smoker, request a room NOT on the 5th (top) floor. One-half of that floor is where the smoking rooms are. While the non-smoking rooms on that floor are fine (e.g. no smoke smell), you still have to walk down the hall, which does have the stench of smoke.
April 23, 2014
Rated 1.0 out of 5.0 by FranJB SERVICE AND ROOM ACCOMMODATIONS
1st night of a 3-night stay, charger cord blew out power in master bdrm of a 2-bdrm suite so we had no TV or power all night. No one to address problem until the next day. 2nd day we were out of toilet paper (no spare rolls in upon arrival) & repeated call brought a box of tissue 2hrs later. They were out. Same for daughter’s rm. Finally we suggested they take rolls from empty rms. Rms not clean. Extra pillow request never filled. Daughter's room had no blanket and water in tub had slow drain.. Stayed at this hotel several times before & had none of these problems. New management has brought the place down. Sofa and chairs filthy.
Lobby staff friendly.
April 3, 2014
Rated 5.0 out of 5.0 by night time Great value and excellent quality
Room was comfortable and well cleaned. Was very impressed with hotel as well as staff. Will absolutely stay there again.
February 28, 2014
Rated 5.0 out of 5.0 by Ron7788 Perfect choice for single night or extended stay
Wife and I stayed in late December-early January, and enjoyed the amenities of this property close to BWI and downtown Baltimore. In addition to the complimentary hot breakfast and complimentary early evening "guest" wine and hors d'oeuvres on Tuesdays, Wednesdays and Thursdays, the staff is extremely friendly and helpful, and other little perks make the stay really worthwhile. A clean and working laundry room is always available #a laundry basket is provided in every room#; free Wi-Fi throughout the property; a fitness room, with treadmill, weights, and other equipment is available; frequent shuttle service to/from BWI, nearby shopping, and to light rail station for quick ride to downtown Baltimore. Sundries and convenience food items sold in lobby "market" and every suite contains fully equipped kitchen and full-size fridge. Great place to say.
January 7, 2014
Rated 3.0 out of 5.0 by Nana51 False Advertising
I booked my reservation online, the reservation was for a 2 bedroom suite. Stated that would have 1 king bed & 2 standard beds with pull out sofa. When I arrived in the room, it did not have a king bed. I was not informed of this at any time. There was no email send to me & the staff did not inform me during check-in. I called the front desk and was told that that location did not have king beds in the 2 bedroom suite. I ask why wasnt I told? She could not answer. I ask again why wasn't I told during check-in. Still no answer. They did give us a 10% refund on the room. But just wish I had been informed of the difference. It did make a difference on our experience, due to the fact that my husband are used to sleeping in a king bed.
But on the positive side, the suite was very nice and plenty big enough. We had family in the area and there was room for them to visit us at the hotel. So we did not have to go out in the winter weather.
December 13, 2013
Rated 5.0 out of 5.0 by lee210 i loved my stay at staybridge suites
My stay was excellent.. We booked the room for 2 nights.. Went to see the Baltimore Ravens game.. The breakfast buffet was good.. The bed was comfortable.. Very clean!! Nice suite.. I loved it!!
November 30, 2013
Rated 2.0 out of 5.0 by Bob2002 Banging noise beneath the room.
The first two nights we disruptive with banging beneath the room. This was my second visit and both times was stuck with a 200 level room above the kitchen, I think. Other room/areas would probably be fine, but the staff had a total disrespect for the visitors comfort. Also, what happened to the water and snack for IHG rewards members? My last two visits it didn't seem to mater. Granted my check-in was late Sunday night, but for a 5 day reservation I would think a better room and service would be in order. I am now looking into other hotel chain reward programs.
November 19, 2013
Rated 4.0 out of 5.0 by Mart85 Had a nice stay
Nice hotel, the suite format works for us as we have several children and one regular hotel room is too tight. Room was in great condition, beds are very comfortable. They offered a light dinner and breakfast which was convenient although seating was a bit tight. It's a very short drive from this location to Baltimore inner harbor area.
November 11, 2013
Rated 3.0 out of 5.0 by Natkhat Okay
Nothing spectacular. Wi-Fi is very poor. You can even surf Web pages.
November 9, 2013
Rated 5.0 out of 5.0 by ShondaH4055 GREAT VALUE COMFORTABLE ROOM
My husband and I stayed at this hotel for 2 days. The room was nice, clean and comfortable. My husband likes home cooking more than restaurant food so the full kitchen was a must. It is not a big kitchen but just enough to get the job done. The only thing lacking was an actually dining area, table, etc. However, we made due. The rooms were reasonably priced and also offered a breakfast buffet in the morning. Considering all that was included, you couldn't beat the price. Would definitely stay there again.
November 7, 2013
Rated 3.0 out of 5.0 by Notrod Average
They do an average job. I was staying over a weekend but didn't find out they don't clean the rooms on weekends until I noticed a very small sign on the front desk when I dropped laundry off Saturday morning. The laundry was supposed to be back that day, but they didn't send it out until Monday.
I'm a Platinum Rewards member, but they don't seem to care. I guess that's the best way to describe this hotel, most of them don't seem to care.
November 5, 2013
Rated 1.0 out of 5.0 by Mathteacher213 Not sure how they get good reviews
Check in was easy, woman at the desk was polite and got us our room in a timely manner.
Cleanliness of the room....not at all. There was even a used shower hair cap on the floor in the bathroom...ewwww. We left it there. Huge stains on the floor and although our room on the third floor didn't smell of smoke, the hallway and other half of the building did. Whoever painted the room stopped about six inches from the ceiling and our toilet seat was broken. .
Cleaning service: They NEVER came. When we got back to our room at 5pm, nothing was done. We called down to the front desk to ask for at least some new towels. We were told that the guy who could deliver our towels was out driving their van....seriously. We left again and came back at 7:30 to find that we still didn't have towels or anything and the guy was still out in the van.
Breakfast: breakfast was the funniest thing of all. There were NO plates, no forks.... or spoons and no eggs in the tray. We ALL ate breakfast holding our waffles in our hands and ate our yogurt with knives. My daughter has food allergies and I tried to ask the woman in the back what was in the waffle mix and she chose not to be helpful. Just told me that it was made last night. That was her response. Not helpful at all. The next morning....the exact same situation happened. This time I ate my yogurt with a fork. I wish I were kidding.
So, I really don't know how this hotel got the ratings it does, we certainly didn't have that experience whatsoever. I'm still wondering when housekeeping was going to be back from driving their van. Hysterical...cause the van I saw the next morning was the airport shuttle. Talk about short staffed.
October 30, 2013
Rated 5.0 out of 5.0 by Becki209 easy to find,and nice area
We enjoyed our stay very much..Fast,easy check in and out, clean rooms,comfy beds, kitchen in the room was nice,, location was great, it was in a well lit nice area, We felt very safe here.....
October 28, 2013
Rated 5.0 out of 5.0 by JIL1 Awsome experience
You get the worth of your money, will recommend and be back again...it feels just like home.
October 22, 2013
Rated 5.0 out of 5.0 by Natkhat Great Property!
Very comfortable stay. 10/10.
Quiet rooms, good location.
October 18, 2013
Rated 3.0 out of 5.0 by Bikl Bad evening front desk/van driver
They let us check in @ noon which was great. The room was clean with the exception of stains on the carpet. The bed was very comfortable. The bathroom was clean. We left for the day with tthe afternoon shuttle driver giving us a ride to the light rail station. At 11:10p we called for the shuttle to pick us up. The phone rang and rang no answer. Called again and was put on hold .Called again and told the driver we needed a pick up.45 min later still no van! Called again and same thing ring and ring no answer.We finally got the shuttle at 12:10p an hour later.Got to the hotel and people were told they had a reservation but the hotel was full. Bottom line Bad front desk person and van driver on the night shift. Made for a bad stay
October 17, 2013
Rated 5.0 out of 5.0 by BigD1 Great Service and Friendly staff
I was there several days. The hotel was clean, Staff Friendly and very helpful. Great place to stay.
October 13, 2013
Rated 5.0 out of 5.0 by msf123 14108505666
Spacious room, comfortable bed, great service, breakfast and food offered at the socials. Most of all free beer!
October 8, 2013
Rated 5.0 out of 5.0 by Skmarm It doesn't get any better than this!
After a long, harrowing drive from New York City, I was ready for some peace and quiet - along with time to enjoy socializing with my son and his girlfriend. I had booked the two bedroom suite so that we would have plenty of room to stretch out and feel comfortable. I was not disappointed! In fact, this was by far one of the nicest, most spacious and graciously furnished suites that I have ever booked - and that includes some pretty pricey competition.
The kitchen could easily have been used to prepare a meal, the sitting room was spacious and comfortable. Both bedrooms were large, with spacious bathrooms and plenty of closet space along with vanity space. There was a television in each room along with a television in the sitting room.
To top it off, the front desk was efficient and friendly and the breakfast was just outstanding. I would highly recommend this property and can't wait to return!
October 7, 2013
Rated 5.0 out of 5.0 by blacklab First Choice
I have never stayed at Staybridge Suites before but it will be my first choice from now on. The staff was very accomodating and efficient and the room was very comfortable and CLEAN. I had arrived just before midnight on my first visit and on my second, had to leave by 5 am to catch my flight. I was transported by their hotel shuttle and the airport since their hours covered those times, thank goodness. I did not have time to socialize except during their breakfast buffet which was more than just continental.
October 4, 2013
Rated 5.0 out of 5.0 by Libby1 Business Trip to Baltimore
Great hotel - convenient location to airport and my business meetings. room was great - very well arranged and clean. full size refrig. dishes, flatware and utensils.
September 29, 2013
Rated 5.0 out of 5.0 by ah2222 Awesome suite
I have stayed in a lot of different hotels/motels/suites...this is most definitely one of the nicest places I have stayed. I have paid top dollar for less service than this. Awesome visit ...awesome hotel. The only thing I can complain about is that I didnt get to stay longer! Will definitely stay there again!!!!
September 26, 2013