Rated 4.5 out of 5 by 166
Rated 5.0 out of 5.0 All around great!
I have stayed at this hotel several times while traveling on business. It is very convenient to the airport, the light rail, shopping and restaurants. The shuttle is great for a quick ride to the light rail to get to the Inner Harbor. Rooms are very spacious and having a frig and microwave is a big plus.
Staff is helpful as well. Great value!
June 17, 2014
Rated 5.0 out of 5.0 by Julia11 Stay Here!
Prior to my trip to the Baltimore area, I checked the hotels in the immediate area of the airport and any shopping centers. After checking on the hotel websites and reading comments and recommendations of travelers I was leaning towards once hotel in particular but one of the comments stated that when you call to make your appointment you will be left on hold forever. This comment was about a year old. I tried it anyway because it was my preferred location. Amazingly, I called and was left on hold for 5 minutes!!! I checked out the comments for the Holiday Inn, although a bit out of my area of choice and I was quickly roped in. The customer service is tops! I will definitely stay there again and recommend them to friends. The restaurant cooks up a pretty nice steak and I absolutely could not get enough of that lemonade. Great service and friendly staff who enjoy what they're doing and take pride in it.
June 17, 2014
Rated 4.0 out of 5.0 by Fvalls Breakfast
If I had to give anything a thumbs down it would be that this was the first and only hotel that did not offer a complimentary breakfast.
June 17, 2014
Rated 5.0 out of 5.0 by jff22 Great for travelers that want to park and go
Great hotel, good service. Really liked having the shuttle to the airport when we parked our car there while we went away. Very convenient that the shuttle picked us up from the airport on our return.
I would highly recommend this hotel.
June 16, 2014
Rated 5.0 out of 5.0 Annual Capital Jazz Fest Hot Spot
We really enjoyed our stay; the staff and rooms were great. This is an awesome spot and ideal location to everything from the outlet mall to the inner harbor. There are plenty of restaurants in less than a 10 mile radius in any direction. We highly recommend. You get the most bang for your buck here!
June 12, 2014
Rated 5.0 out of 5.0 by bill 12 Good service and accomodations
My review already told you the hotel was great didn't it. So what is wrong? The price was twice what it shou;ld have been!
June 12, 2014
Rated 5.0 out of 5.0 by mm2seaturtles Home away from home
Great hotel and staff. Dinners are awesome. Have stayed here exclusively for a long time while I'm on travel in the Baltimore area.
June 10, 2014
Rated 5.0 out of 5.0 by Hatman21 Best Stay, There and Back
Stayed at the Lithicum Heights Holiday Inn going to my destination and along the way home. Both times, the staff were welcoming and services were outstanding. Thank you!
June 9, 2014
Rated 5.0 out of 5.0 by swabbie excellent expericence
Great hotel, excellent service, great shuttle to airport
June 2, 2014
Rated 2.0 out of 5.0 by Flying Monkey Your Clothes Will Smell Like Food
The hotel has a huge greasy diner smell when you first walk in, of food, and not in a good way. I was only at the lobby 15 minutes, yet when I opened my suitcase upon returning home, I immediately smelled the hotel, my clothes reeked of the lobby. I also was not greeted as a rewards member, and the bathroom had hygiene issues. Also the air conditioner, Vent fan in bathroom, and refrigerator are extremely loud and not good for sleeping.
June 1, 2014
Rated 3.0 out of 5.0 by Olivia B Good stay. Rude bartender.
The room was clean. Easy check in and out. The bartender was rude when asked about the recipe for a drink that he was about to make. Respectful and polite request was turned by the bartender into accusations of prejudice and stereotyping of the bartender which completely spoiled the mood for a relaxing evening at the bar.
I am staying at the holiday-inn almost every week due to the nature of my job and stay at this particular hotel was spoiled by rude and impolite bar tender.
June 1, 2014
Rated 5.0 out of 5.0 by onemanvan toilet paper
The toilet paper was awful. Use twice as much. Would pay extra for better paper.
May 26, 2014
Rated 2.0 out of 5.0 by Billy88 Poor Service
The servce from the On-duty Manager was poor. I called from the Airport at 1:13am to get picked up. I called again at 1:30am and was told that "he thinks the driver had to go to Train Station". The Driver finally arrive at 1:40 am and was dropped off at hotel at 1:47am.
No apoligies were given.
May 20, 2014
Rated 5.0 out of 5.0 by cruisejp01 Great hotel
A very good stay. Everything from the front desk to the food was perfect!
May 18, 2014
Rated 4.0 out of 5.0 by Adex Had an Okay stay
I was greeted well at the reception and recognized as a reward member. That was nice. The overall experience was okay too. Nothing that woo me.
May 13, 2014
Rated 4.0 out of 5.0 by Gideon Proximity to BWI and Shuttle Service
Proximity to BWI airport was great. One of the Shuttle drivers, Alan(?) gave fantastic service! However, shuttle service will be better served by extending radius beyond the 3 mile radius, to the Inner Harbour / Arundel Mills areas.
May 13, 2014
Rated 5.0 out of 5.0 by Bleach 5 Star Experience
All was Great and the Guy at the Front Desk not only saved me money by informing me they had a free shuttle to/from the Airport Rental complex and Airport, so i could return my rental early, he was very attentive and informative. A++ for Staff at this location.
I am a Platinum Rewards member and frequent about 20+ IHG hotels each year. This location had outstanding staff!!!
May 7, 2014
Rated 5.0 out of 5.0 by Mrs. Mary Restaurant service only?
We were prepared to have breakfast at the hotel, but we only saw the breakfast being prepared by the restaurant staff. I did not see comp. breakfast. That was the only disappointment.
May 5, 2014
Rated 5.0 out of 5.0 by Grimace23 Nicely eqiupped
A modern style Holiday Inn, decent beer selection on tap in the bar.
April 22, 2014
Rated 5.0 out of 5.0 by blueberryie Holiday Inn Rating
I usually enjoy going to holiday inn and this was no exception. the room was clean and airy, had a built in restaurant and a shuttle for the airport. I would come back to this hotel again upon return to the area. Additionally, the lounge area had a edgy, welcoming feel to it.
April 17, 2014
Rated 5.0 out of 5.0 by Scottie2000 Love This Hotel!
This is my second stay at a Holiday Inn Express, and once again, I'm so impressed by the size, cleanliness, and comfort of the room, and the friendliness and professionalism of the hotel staff. I stayed at the Holiday Inn near BWI airport, and did not hear one plane while in my room. Having lived in the area for years and knowing how busy BWI is and how loud the planes are while passing by during airport rush hours, this amazes me! Nor did I hear the music blaring a few doors down when I was in my room. If there were a Holiday Inn Express everywhere I traveled, I'd never stay anywhere else.
April 9, 2014
Rated 4.0 out of 5.0 by Klorenz35 New, clean & comfortable; great airport hotel
Staff is attentive, the hotel corridors are quiet. The room was clean and the furnishings comfortable. This is a good value.
April 2, 2014
Rated 5.0 out of 5.0 by SamM1101 especially LOVED the shuttle service!
Brand-new looking, (if not actually brand new?), hotel, with friendly, helpful staff who helped me during a stay with especially stressing circumstances. Were prompt to recommend places to eat (the one negative is there is no free breakfast included) and, best of all, offered FREE SHUTTLE service--Alan & Frank were great, professional + drivers. Had no problems taking me to the Amtrak station to pick up a friend who visited from the city, drive us to dinner, then drop her back off at the station. The shuttle service alone makes the price of a night's stay worthwhile, if you're staying in the local area... taxis are at least $20 a pop.
March 23, 2014
Rated 5.0 out of 5.0 by Rickspur Good stay close to BWI
Nice property close to BWI. Plenty of food and shopping within easy drive. I will plan on staying here again when looking or a room close to the airport.
March 22, 2014
Rated 4.0 out of 5.0 by Craig29 Business travel stay
Hotel was clean, but under construction. Restaurant has adequate menu for business traveler. Closeness to airport a huge plus. Worth the value.
March 21, 2014
Rated 4.0 out of 5.0 by Katiemae_Florida bound Staff and shuttle driver great
We found this hotel worked great for our travels for the night prior to leaving for the airport. The front desk staff was very friendly and the airport shuttle driver was great. My only slight issue was the sound of the heating/air conditioning system kicking on during the evening. It was rather loud. We had the same friendly shuttle driver upon our return which made this experience overall pretty good.
March 19, 2014
Rated 5.0 out of 5.0 by MAcharmer07 Good rest for the road weary
Has become my favorite property...great location, wonderful staff, comfortable, updated rooms, and fantastic restaurant/bar! Can't ask for more!!
March 17, 2014
Rated 3.0 out of 5.0 by NSweber Our Stay
Overall the room was great, very clean & the breakfast was good. We were going on a cruise & had to amend our reservation which was not handled the best it could be. Also, I had confirmed that the parking was free until we came back from our cruise, the lady said it was but the front desk manager assured me that i was wrong and didn't explain it to her properly because "his staff would never say that". We ended up paying an extra $5 a day because the manager wouldn't waive the charge. He did give us a free breakfast. Like I said, overall it was good however, if you have a problem, they don't work with you too well.
March 12, 2014
Rated 5.0 out of 5.0 by BradD Helpful Staff & Great Location
This was my first time at this Holiday Inn and found it very modern looking and the staff couldn't have been more helpful. At check-in they offered to book a taxi the next morning in Baltimore; give me a wake up call; and gave me the rundown on the restaurant. Being close to BWI, it was easy for a taxi to find the hotel from downtown Baltimore.
I will definitely stay at this location again.
March 7, 2014
Rated 5.0 out of 5.0 by mm2seaturtle Frequent Guest
I've been staying here since 2011 when it was the Comfort Suites. The upgrade to the Holiday Inn has been nice and love having the restaurant. I've gotten to know many emplolyees and they have always had customer service as their #1 priority.
February 24, 2014