Rated 3.8 out of 5 by 113
Rated 1.0 out of 5.0 by IHG rewards epic fail Rude and Dirty
Staff was very rude. Not accommodating to IHG reward member.
July 31, 2014
Rated 3.0 out of 5.0 by 7City My visit
The staff did not greet me or my family when checking in and seemed bothered.
July 30, 2014
Rated 3.0 out of 5.0 by myntn overall, manageable but could use some improvements
Staff was polite and helpful. Breakfast time frame could be extended until 10---seeing that we are on vacation, waking up early to get around and to breakfast by 930 was a little bit of a time crunch! More variety on the yogurts my daughter would have liked :).
Building itself could use a little more "modern" touches and repaints etc.
Doors on end of building opened without the use of the key card even though it indicated they were "locked for safety and key card required" The pool lock also remained open and key card was not required as indicated.
Pool consistently looked murky, and each time we went there, within minutes of being in the pool (which seemed to always have no one in it) there was hair floating! There is rust looking stains on the bottom of the hot tub, the fuse for the jets kept blowing and so we couldn't turn the jets on in the whirlpool. The bottom of the pool had chipping paint, and the scum around the water level in the pool was black and several areas had words like "dirty" "gross" and "filthy" carved into the filth! Staff seemed concerned about the issue when i addressed it, but the issues never changed. Bathrooms just outside of the pool were always dirty and floors are slick for being used with pool guests! And there was rarely enough towels for us to use in pool area.
Elevator not very accomodating to use the wheeled carts for luggage!
Shower curtains don't reach from end to end, and there is no "dryer" line for bathing suits to dry.
And seeing that this is tourist area for small children, a bench so they can reach the sink to brush their teeth and wash their hands in the rooms, would be helpful!
No recognition of IHG guests. I am new to the program, and only one of the 3 Holiday Inn Express' that we stayed at trully impressed me and that was the one in North Fremont Ohio.
Otherwise stay was good, quiet even though we were overlooking lobby and next to elevator, which was impressive considering another location we stayed at was noisey and we were almost the last room in the hallway away from ALL traffic it would seem.
July 29, 2014
Rated 5.0 out of 5.0 by CaptNat Close to Everything, free breakfest and great price
Staff, cost and close to everything. Only about 30 min's to Lancaster as well so able to get to Hershey, Lancaster and many fun places from one place.
July 26, 2014
Rated 4.0 out of 5.0 by boman great value
room was more than adequate, a little beat up but clean.excellent choice for Hershey Park, 1.5 miles away,breakfast was a huge plus for my family of 5. would absolutely recommend for anyone visiting Hershey on a budget.
July 25, 2014
Rated 3.0 out of 5.0 by hardworkingman Its ok.
The room was mostly clean. It was smaller than I expected and a little cramped. The pool area needed some additional cleaning, the game room was mostly not working, and the carpets need some repair. Overall, though it was ok. I probably would stay for work; but not vacation again.
July 25, 2014
Rated 2.0 out of 5.0 by ela12 not that impressed
i was assigned in an occupied room and the guest service person acted like I wasn't telling the truth
July 24, 2014
Rated 5.0 out of 5.0 GOOD SERVICE
THE ONLY THING I WOULD SAY IS SOME OF THE YOUNGER STAFF WAS NOT KNOWLEDGEABLE ENOUGH ABOUT THE AREA RESTAURANTS SO MAYBE HAVE A LITTLE REFRESHER MEETING/COURSE ON THE TYPES OF RESTAURANTS IN THE AREA AND WHAT KIND OF FOOD/FAIRE THEY OFFER
July 24, 2014
Rated 5.0 out of 5.0 by Dance Mom 1991 Clean and quiet
Room was clean, great breakfast, although we did not spend much time in the room. Close to the competition venus
July 23, 2014
Rated 4.0 out of 5.0 by Dtackett Bathroom
Bath tub needs caulk replaced. it was missing in most areas and was black.
July 21, 2014
Rated 5.0 out of 5.0 by jmarneusa Great hotel, close to Hersheypark
Great amenities! My family of five stopped here (and Hersheypark) for a day on our way to Niagara Falls... Very glad we chose this hotel.
July 20, 2014
Rated 3.0 out of 5.0 by mon75 Good value and great service
The value of the hotel and location to Hershey is a plus for this hotel. Breakfast was included and they offered a variety of good choices. The staff was friendly and very helpful when we made inquiries. Hotel is close to at least a dozen restaurants.
Our room was clean, but dated. The beds were very comfortable. The bathroom was clean, but definitely needed to be refurbished and did not have enough towels for a family of 4. The carpet was stained and there was an odor of mildew when you first walked into the room.
Overall it was a good experience!
July 19, 2014
Rated 1.0 out of 5.0 by Nationals Never Again
Property needs a face-lift; carpet worn out and bumpy, wallpaper ripping, room's bathroom toilet blocks access to sink. Unfriendly Reception Desk Associates. Hotel is located next to railroad tracks and trains go by which are loud/shaky inside. Staff was not thrilled to provide extra towels and when we went to the front desk to get them--no hand towels were available nor provided later in our room. Morning breakfast on the weekends end at 9:30 a.m. period vs. other properties' 11:00 a.m. on Saturdays/Sundays. The dining staff does not accommodate you when you try to get food for other family members who were planning to join you at 10:00 a.m. Other guests arriving late were also surprised and unhappy at the early breakfast closing. All breakfast items and beverages are cleared by staff members within 5 minutes-- no customer service or apologies for shut-down; uncaring and definitely not concerned about their guests. This property needs better trained employees who love the hospitality industry and want to serve others. This Holiday Inn Express property is not run like others!
July 16, 2014
Rated 5.0 out of 5.0 by mlkcvp Room was clean so was bathroom
a/c unit was a little noisy, could have used some more towels in the bathroom. Otherwise had a great stay and would do it again if need to. There for a LAX tourn.
July 16, 2014
Rated 4.0 out of 5.0 by OMalley1118 Nice proximity to Hershey!!!
We just stayed here over the July 4th weekend and enjoyed it greatly!! The hotel is 2 miles down the road from Hershey Park and the outlets!! What more do you need??? E rooms are in great shape. The staff was wonderful!! My only complaint is that the hotel was completely full, so breakfast was a nightmare!!! There should be a plan for this. It's very awkward to stand around with hungry children while you stare at people waiting for them to finish...
July 10, 2014
Rated 4.0 out of 5.0 by Bradley77 Good Hotel
It is what you expect from Holiday Inn Express. Clean and quiet. Book the room on their website. The price at the counter is higher.
July 8, 2014
Rated 5.0 out of 5.0 by familyofseven Great overall experience
We thoroughly enjoyed our stay.
Great service from staff, kitchen and room.
We would use Holiday Inn Express for other
July 6, 2014
Rated 3.0 out of 5.0 by dtrile Great stuff, unsatisfactory room cleanliness
The stuff at the hotel was super polite and helpful. However, our room was disappointing since both of our beds were visibly dirty. It was inconvenient and it took time when we wanted to go to bed we had to change rooms, since it would have taken longer to have the room cleaned up for us. The manager was quick and helpful to fix the problem.
July 2, 2014
Rated 2.0 out of 5.0 by SheriG Platinum Member Very Dissatisfied with Stay
I travel A LOT and always stay at IHG properties. I didn't hesitate to pick a Holiday Inn Express for my short vacation to Hershey, PA. I knew as soon as I met the overly RUDE person at the check in desk that I made a mistake. I have never been treated rudely by any IHG staff, but this is exactly what happened during my check in. Upon receiving our key to the room it was apparent that the door locks were overdue for an upgrade as it took no less than 10 swipes for the lock to finally disengage and allow us entry into our room.
The next day the same thing happened with the door and finally we took the key back to the front desk where the same RUDE woman from the night before gave me a lecture as to keeping the key card away from credit cards and cell phones. As a well-seasoned traveler, I explained that this was not what happened in this instance and that I know all too well about electronic devices and key cards. The front desk clerk grew more agitated and pretty much blew me off without so much as an apology. This person should not be working in customer service, let alone as a front desk clerk who leaves first impressions on guests.
Breakfast at HIE is usually a great experience - NOT HERE! The poor woman working the breakfast bar couldn't keep up with the hoards of VULTURES loading their coolers up with pancakes, cinnamon rolls, eggs, and sausage! I have never come across the mass chaos that was encountered in the pool areas and the breakfast bar of this hotel.
Some of this is not the hotels fault, as many people are vultures who refuse to parent their children, but none-the-less this is a business and definitely not the standard I have become accustom to with IHG properties.
July 1, 2014
Rated 4.0 out of 5.0 by Dawn69 Great staff services
We were "wowed" by the staff friendliness, concern and information of where to eat and what to do.. Definitely recommend this location and if we make it there again, this is where we will stay
June 30, 2014
Rated 2.0 out of 5.0 by BBma Good price but not a great room
The price was fair, breakfast and wireless included but the room smelled like mildew. The smell was so bad it was in our luggage and clothes when we got home.
June 30, 2014
Rated 4.0 out of 5.0 by skl65 good hotel
good place to stay. nice pool for the grandchildren
June 9, 2014
Rated 2.0 out of 5.0 by Keith06473 Not the best HIE experience
Room 227 in need of complete makeover from the floor up. A/C did not work, toilet "ran" until I shut off water valve, wireless internet, shoddy at best, shower did not drain .
June 6, 2014
Rated 4.0 out of 5.0 by willy stony brook comfortable beds
clean rooms and comforatble beds. base of bathrooms tubs need to be cleaned up and fixed.
June 6, 2014
Rated 5.0 out of 5.0 by CARBIL hershey stay
THIS HOTEL WAS VERY CLEAN AND COMFORTABLE. DIRECTLY ACROSS THE STREET WAS A WONDERFUL BAR/RESTAURANT AND MANY OTHER FAST FOOD PLACES AND A CONVENIENCE STORE. WHILE I DID NOT TAKE ADVANTAGE OF THE BREAKFAST, I COULD SEE THAT THERE WERE MANY THINGS OFFERED. THE STAFF WAS VERY POLITE AND THE SURROUNDINGS WERE VERY NICE.
June 5, 2014
Rated 4.0 out of 5.0 by Brat Good Value for $
A good place to stay when you just need a place to stay. Great place for the money and pretty decent breakfast too!
May 30, 2014
Rated 3.0 out of 5.0 by Debzimm Not a great hotel
I have stayed in many Holiday Inns and for the price this hotel charges, they need to upgrade. I am sure it is pricey because it is near Hershey Park. Also, the mattress sinks in the middle and the sheets come off nightly. The staff couldn't have been friendlier though.
May 29, 2014
Rated 5.0 out of 5.0 by penn state really comfortable bed
we needed a place to stay for our sons graduation from penn state Harrisburg. the holiday inn express Hummelstown was the closest and easiest access to the giant center. I read other reviews and was hesitant to stay here. when we checked into our room I was pleasantly surprised. our room was wonderful. it had a fridge,micro wave,flat
screen tv and a great comfortable bed that I wish I could have taken home. actually we had three rooms total and everyone raved about the beds. I would surely stay here again.
May 15, 2014
Rated 4.0 out of 5.0 by KTJ tanks Late Night Cheerleading
The hotel was very nice and the staff were wonderful however, there were at least two separate cheer-leading squads (pre-teen to High School aged) staying in the hotel and on Friday night, the girls were doing their routines down the hallway adjacent to the lobby/breakfast area until nearly midnight while their parents sat in the breakfast area and drank alcohol and ate pizza. We had the room immediately next to the breakfast area and the noise was very loud but no one on the staff bothered to asked them to keep it down despite someone being on the front desk no more than 10 feet away. The next day we made sure to speak to a manager about the situation and it did not happen the following (Saturday) night.
May 14, 2014
Rated 5.0 out of 5.0 by Trucker JK2 Room was clean and service was good
Would recommend this hotel and would stay there again myself.
April 18, 2014