Rated 3.9 out of 5 by 241
Rated 2.0 out of 5.0 by local government worker Bedding
Sheets were clean BUT the mattress pad was soiled with a blood spot that could be seen throught the sheet. Mattress therefore was not CLEAN.
September 29, 2014
Rated 5.0 out of 5.0 by aeroskier Great service
Good downtown location, great service, nice rooms. Would like a more comfortable chair (recliner?) for relaxing.
September 28, 2014
Rated 4.0 out of 5.0 by WSWP Great Location
If you want to stay in downtown Harrisburg, and not pay an arm and a leg, the Crowne Plaza is your hotel! Friendly service, clean rooms, and within walking distance to everything downtown!
September 25, 2014
Rated 5.0 out of 5.0 by DPL63 SUPER GREAT SERVICE
OVERALL MY STAY WAS EXCELLENT. THE CUSTOMER SERVICE WAS SUPER GREAT FROM THE FRONT DESK STAFF, THE MEETING ROOM SERVICE AS WELL AS THE GUEST ROOM SERVICE.
September 24, 2014
Rated 4.0 out of 5.0 by shakiv Good hotel
Over all it's a good place to stay.
Would be nice to have a mini fridge in the room.
September 21, 2014
Rated 3.0 out of 5.0 by Kaidey Wanted what I Reserved
I was disappointed that I did not get what I had reserved three weeks in advance.
September 21, 2014
Rated 4.0 out of 5.0 by big boo Comfortable Bed and great service
I enjoyed my stay nice rooms great people. Valet service was fast and friendly. I felt very welcomed as soon as i walked into the hotel.
September 19, 2014
Rated 5.0 out of 5.0 by goodnicknamesgone Great Service, Great Staff, feel at home here
The staff at this hotel are the friendliest that I ever experienced. I stay here when in Harrisburg. Not the stupid thank you for staying at our brand bla bla bla, but they get to know you, how in the world they remember your name is beyond me, that even includes the valet. They value their employees shown since they recently were purchased and are awaiting their liquor license transfer, I saw Max the showman bartender working other jobs even as the bar was closed. Toni is a champion for the brand, at one of my last stays she remarked, Great news, we were bought really happy! If there are problems they address them, only thing they have to know about them when you are there. One time they were jammed with arrivals and the street was backed up, I called the hotel on the phone and out came Toni, right into the street passing our water bottles and comfort. There is great food nearby including a cooperative run in conjunction with the Harrisburg Community College Culinary School that is less than one block from the Hotel, check out their happy hour. The food at the hotel is always good. Toni I kept thinking that IHG would send me a link one of these days to complete a survey, didn't know I could from my account. A late afternoon walk down to the river is worthwhile, great view and there is a walk only bridge across the river to a park and stadium all close to the hotel. Had some great pics of the nearby river, wouldn't upload.
September 16, 2014
Rated 5.0 out of 5.0 by BBultman Fantastic Hotel
The Crowne Plaza in downtown Harrisburg was perfect for my business travels and was perfectly located to allow me to enjoy myself at night at locals bars/restaurants. I highly recommend staying at this hotel when in the Harrisburg area.
September 16, 2014
Rated 3.0 out of 5.0 by melo124 Stay was ok, but hotel and staff need improvement
There were several problems during and after checkin, such as unfriendly staff, no telephone service in room, bathroom door locked and unaccessible, restaurant and bar closed too early, but one of the positives was the valet parking staff - helpful, friendly, professional. Kudos to this part of the hotel - they did a great job. The rest of the staff needs to step up their game. Good luck getting someone to answer the front desk phone.
Overall the hotel was ok and location was good.
September 15, 2014
Rated 5.0 out of 5.0 by Delta77 Crowne Plaza Recommendation
Excellent hotel accommodations located in the heart of downtown Harrisburg. The hotel staff was very accommodating and recommended places to go and see to enhance my stay. Strongly recommended
September 15, 2014
Rated 4.0 out of 5.0 by Falconfreddy Needs updating
Good experience, but the new owners have some work to do.
September 11, 2014
Rated 5.0 out of 5.0 by NUrider convenient
Stayed one night for business. Very comfortable and reasonable price.
September 6, 2014
Rated 5.0 out of 5.0 by Royals Hockey Manager Great Experience
We had a few hiccups during our reservation process, but the hotel was extremely accommodating. The rooms were spacious and clean, the staff was very friendly and the breakfast was good too. We highly recommend this hotel and will return in the future.
September 4, 2014
Rated 3.0 out of 5.0 by Bruciee Not up to standard
They have been bought out and change management so complex check in. No liquor license at restaurant.
Dated and not very clean. I would not recommend unless new owners refurbish. The downtown area is rather sad as the city seems to be struggling. That might be my only reason for going back would be to help local economy downtown.
September 1, 2014
Rated 2.0 out of 5.0 by Travel Worn Wait a while
The property is changing hands which leads me to believe there will be some confusion for the interim.
- My 18 year old profile lists that I prefer to be far away from the elevators.
- Upon checking in a was given ( yet again ) a room adjacent to the elevators. No big deal, they moved me to a distant room. New keys would not work. Dragged all of me stuff ( 1 1/2 stay ) back down to remedy the keys..
Apologies all around . " How about a free breakfast coupon for your troubles?". "Sure" I said, not necessary but everything helps...
- The "Free" coupon never arrived.
-The hotel also neglected to inform anyone that it now had no liquor license. Which after a week of very long days working was sad. They actually have a nice enough lounge. It was blocked and darkened.
- Parking @ $18.00 a day was also not listed . Parking under the hotel is.. But you pay $18.00 plus a variable delay in the morning depending on the rush.. ( I waited 25 minutes one morning).
- The valet parking girl actually taped the tag over my single key's buttons so I could not even lock the car after getting to my destination. I only give them the one key. I guess they had no string to tie it onto the key....Funny actually.
The valet guys and girls are actually very nice. Just expect it to be very busy at times.
- Maybe the new owners will make some changes. I'll stay somewhere else for the next year or so....
August 30, 2014
Rated 4.0 out of 5.0 by joebusiness Great Value for Downtown Harrisburg
The Crowne Plaza Harrisburg is a great value for downtown Harrisburg. The price is reasonable for the accommodations. The property is within walking distance of most downtown activities and restaurants.
August 28, 2014
Rated 2.0 out of 5.0 by sleepless in Harrisburg please don't publish
Main concern was loud conversation outside of our room starting before midnight and continuing on until 3am with a man screaming into his cell phone that he had been maced and his eyes were burning. I called the front desk and they responded quickly with security and paramedics and police I believe.
We requested sleeping accommodations for 5 with one child sleeping on the floor. No problem there is a fold out queen and we could put a pallet on the floor. The king bed had the only bedding and after making the trip to the lobby requesting sheets blankets and pillows a gentleman eventually brought them to our door. (also need to vacuum under the sofa beds as crushed crackers were there when I folded it out).
The staff was friendly, the restaurant food was great, and I know it is hard to control loud guests. I know the staff had a wedding reception to deal with.
Sorry to complain, I don't normally do that, but thought it would help if you hear the concerns. It was a "no sleep" night.
Thanks for listening.
August 27, 2014
Rated 5.0 out of 5.0 by Price Conscious Very close to Hershey Park
Room has been updated. The bed was very comfortable for an overnight stay. The bathroom was very bright and clean.
August 27, 2014
Rated 4.0 out of 5.0 by Denice 2014 Comfortable hiotel
This hotel is in a central location to Hershey Park and easy access to the highway.There are a lot of restaurants in walking distance. The only downside I found was parking. I am not sure if any of the restaurant in the area has parking but the one we visited didn't. There is only street parking @ $3 a hour and also the hotel only has valet parking @ $18 a day.
August 25, 2014
Rated 5.0 out of 5.0 by El Gato88 Exellent Service
The staff is well trained and extremely professional. Wonderful facility.
August 25, 2014
Rated 3.0 out of 5.0 by Nobangforbuck overall experience bad
wow not what I expected. The bathroom was very small and the room had nothing for room service so that we could order.
August 21, 2014
Rated 5.0 out of 5.0 by aries person Very helpful staff, always cordial
I come back each year because of the great service, amiable atmosphere, and good location
August 20, 2014
Rated 5.0 out of 5.0 by Business_Traveler Good location and rates
The availability of package - room and breakfast - is excellent. In my experience not many hotels offer this choice and if they do usually the breakfast is still very expensive. Not in this hotel. Very reasonable rates.
August 20, 2014
Rated 2.0 out of 5.0 by travelin' man 29063 Deteriorating
I have stayed at the CP many times over the last 6 years and the hotel has detriorated progressively during this time. Water stains on the bathroom celings, mildew through out the bathroom and stains on the carpets in the rooms and hallways. The common areas look very good and the staff is very helpful but when you get to the room it has not been cared with the same detail. Disapointing, the location is great but i can no longer stay at this hotel until a major upgrade or renovation ocurrs
August 19, 2014
Rated 2.0 out of 5.0 by Jaymee17 I would not go back to this hotel.
Not happy that I had to pay for parking for 2 days when I had no choice but to park in there parking lot. The staff was nice at the front desk and in the dining area. The room was small and noisy. My stay overall was okay but I would not go back to this hotel. Also the pool was close 1 day until 12:00. They were doing repairs.
August 18, 2014
Rated 5.0 out of 5.0 by Beryle & Shena Sleeping was great and was excellent service.
It definitely would be a pleasure to stay there every year when we come to the pageant. Great pool and room was wonderful. Nice places to eat. The service was wonderful.
August 17, 2014
Rated 5.0 out of 5.0 by Regal1217 Hotel Staff
As mentioned in my survey, I felt that the staff was extremely personable, willing to ensure that my stay was the best. They made me feel as if I was the only customer being served. It was a pleasure to have such a rewarding visit and be with such caring people.
August 15, 2014
Rated 4.0 out of 5.0 by CrochetMom Great Hotel
This is a great hotel with good service. The room was clean and the staff was very helpful. The pool was shut down during our stay, which was disappointing because we chose this hotel because of their pool. With the pool up and running, it would be a great choice for downtown Harrisburg. Expect to walk past people sleeping on the streets near this hotel though.
August 14, 2014
Rated 2.0 out of 5.0 Disappointing stay
For the price of room, we were expecting better service. One elevator was not working but was repaired promptly.
August 14, 2014