Rated 3.9 out of 5 by 155
Rated 2.0 out of 5.0 by BTNorth Friendly Staff Dirty Room
Friendly Staff Dirty Room, found a dirty sock! The Staff was very helpful.
August 19, 2014
Rated 3.0 out of 5.0 by Fuzz Face Great Front Desk Staff, Pool area POOR
Greeted by very courteous and attentive front desk staff.
Pool area needs to be properly attended to, cleaned.
Pool and Spa water conditions poor. Breakfast service staff rude. Room was comfortable and quiet (even giving the fact that we were right next to the elevator).
August 19, 2014
Rated 5.0 out of 5.0 by Glenn G Great stay
Great stay. Clean room, the breakfast was great the staff kept up with the high demand for the breakfast foods. Clean hotel and a short drive to Hersheypark.
August 18, 2014
Rated 3.0 out of 5.0 by joesanta Overall hotel was great, beds were comfortable and breakfast had a nice selection
All of the things that i listed above would have come back and stay here again.
We did have an issue with one of our rooms right after checking in. The toilet overflowed in one of the rooms. We contacted the front desk and they came right up to the room fix and clean up the problem. The staff worked hard and fast. When they were done we left to go to Hershey Park. We should have inspected the carpet better. Upon returning from the park that night the carpet was still wet and we once again contacted the front desk to bring up additional towels to try and dry the carpet but the odor still remained. We should have asked to change rooms at this point as the unpleasant odor remained.
This issue put a damper on an otherwise very pleasant stay.
August 18, 2014
Rated 4.0 out of 5.0 by WVChris close to Hershey Park
Great place to stay close to Hershey Park. Will stay there again.
August 14, 2014
Rated 5.0 out of 5.0 by Marano43 Extremely Satisfying
I must say I was pleasently surprised with everthing
about this Hotel - we were traveling with our son/daughter in law and three grandchildren who were able to stay togather in one room and were very comfortable - the kids enjoyed the pancakes at breakfast - the overall breakfast was great - there was choices for all taste. If we return to Hershey in the future ,we will make it
a point to stay at this Hotel - it was a refreashing expirence.
August 13, 2014
Rated 5.0 out of 5.0 by seannj Hershey Park Holiday Inn Express
Good value and close to a couple of good places to eat. Rooms were clean and comfortable and a good cost effective alternative to staying in one of the more expensive Hershey Hotels. A 5 minute drive to the park.
August 12, 2014
Rated 5.0 out of 5.0 by HersheyParkVisitor13 Nice Clean Hotel
Hotel served our purpose well and was very clean which made us happy! Staff was exceptionally nice, zero issues and they were very accommodating.
August 11, 2014
Rated 4.0 out of 5.0 by me too quilt
okay, except was not given extra for priority / platinum club member benefits
August 7, 2014
Rated 4.0 out of 5.0 by MikeMUSG Great Hershey location
Nice hotel, just wasn't greeted as a Platinum Elite member.
August 6, 2014
Rated 4.0 out of 5.0 by Mar01 With Grandkids
The pool and location near Hershey Park was wonderful while traveling with children.
August 4, 2014
Rated 4.0 out of 5.0 by Hisunshine88 Good Stay for the Price
It was what you would expect from the Holiday Inn.
However the pool was a little disappointing. The water was cloudy and a very strong chlorine scent.
July 31, 2014
Rated 1.0 out of 5.0 by IHG rewards epic fail Rude and Dirty
Staff was very rude. Not accommodating to IHG reward member.
July 31, 2014
Rated 3.0 out of 5.0 by 7City My visit
The staff did not greet me or my family when checking in and seemed bothered.
July 30, 2014
Rated 3.0 out of 5.0 by myntn overall, manageable but could use some improvements
Staff was polite and helpful. Breakfast time frame could be extended until 10---seeing that we are on vacation, waking up early to get around and to breakfast by 930 was a little bit of a time crunch! More variety on the yogurts my daughter would have liked :).
Building itself could use a little more "modern" touches and repaints etc.
Doors on end of building opened without the use of the key card even though it indicated they were "locked for safety and key card required" The pool lock also remained open and key card was not required as indicated.
Pool consistently looked murky, and each time we went there, within minutes of being in the pool (which seemed to always have no one in it) there was hair floating! There is rust looking stains on the bottom of the hot tub, the fuse for the jets kept blowing and so we couldn't turn the jets on in the whirlpool. The bottom of the pool had chipping paint, and the scum around the water level in the pool was black and several areas had words like "dirty" "gross" and "filthy" carved into the filth! Staff seemed concerned about the issue when i addressed it, but the issues never changed. Bathrooms just outside of the pool were always dirty and floors are slick for being used with pool guests! And there was rarely enough towels for us to use in pool area.
Elevator not very accomodating to use the wheeled carts for luggage!
Shower curtains don't reach from end to end, and there is no "dryer" line for bathing suits to dry.
And seeing that this is tourist area for small children, a bench so they can reach the sink to brush their teeth and wash their hands in the rooms, would be helpful!
No recognition of IHG guests. I am new to the program, and only one of the 3 Holiday Inn Express' that we stayed at trully impressed me and that was the one in North Fremont Ohio.
Otherwise stay was good, quiet even though we were overlooking lobby and next to elevator, which was impressive considering another location we stayed at was noisey and we were almost the last room in the hallway away from ALL traffic it would seem.
July 29, 2014
Rated 5.0 out of 5.0 by CaptNat Close to Everything, free breakfest and great price
Staff, cost and close to everything. Only about 30 min's to Lancaster as well so able to get to Hershey, Lancaster and many fun places from one place.
July 26, 2014
Rated 4.0 out of 5.0 by boman great value
room was more than adequate, a little beat up but clean.excellent choice for Hershey Park, 1.5 miles away,breakfast was a huge plus for my family of 5. would absolutely recommend for anyone visiting Hershey on a budget.
July 25, 2014
Rated 3.0 out of 5.0 by hardworkingman Its ok.
The room was mostly clean. It was smaller than I expected and a little cramped. The pool area needed some additional cleaning, the game room was mostly not working, and the carpets need some repair. Overall, though it was ok. I probably would stay for work; but not vacation again.
July 25, 2014
Rated 2.0 out of 5.0 by ela12 not that impressed
i was assigned in an occupied room and the guest service person acted like I wasn't telling the truth
July 24, 2014
Rated 5.0 out of 5.0 GOOD SERVICE
THE ONLY THING I WOULD SAY IS SOME OF THE YOUNGER STAFF WAS NOT KNOWLEDGEABLE ENOUGH ABOUT THE AREA RESTAURANTS SO MAYBE HAVE A LITTLE REFRESHER MEETING/COURSE ON THE TYPES OF RESTAURANTS IN THE AREA AND WHAT KIND OF FOOD/FAIRE THEY OFFER
July 24, 2014
Rated 5.0 out of 5.0 by Dance Mom 1991 Clean and quiet
Room was clean, great breakfast, although we did not spend much time in the room. Close to the competition venus
July 23, 2014
Rated 4.0 out of 5.0 by Dtackett Bathroom
Bath tub needs caulk replaced. it was missing in most areas and was black.
July 21, 2014
Rated 5.0 out of 5.0 by jmarneusa Great hotel, close to Hersheypark
Great amenities! My family of five stopped here (and Hersheypark) for a day on our way to Niagara Falls... Very glad we chose this hotel.
July 20, 2014
Rated 3.0 out of 5.0 by mon75 Good value and great service
The value of the hotel and location to Hershey is a plus for this hotel. Breakfast was included and they offered a variety of good choices. The staff was friendly and very helpful when we made inquiries. Hotel is close to at least a dozen restaurants.
Our room was clean, but dated. The beds were very comfortable. The bathroom was clean, but definitely needed to be refurbished and did not have enough towels for a family of 4. The carpet was stained and there was an odor of mildew when you first walked into the room.
Overall it was a good experience!
July 19, 2014
Rated 1.0 out of 5.0 by Nationals Never Again
Property needs a face-lift; carpet worn out and bumpy, wallpaper ripping, room's bathroom toilet blocks access to sink. Unfriendly Reception Desk Associates. Hotel is located next to railroad tracks and trains go by which are loud/shaky inside. Staff was not thrilled to provide extra towels and when we went to the front desk to get them--no hand towels were available nor provided later in our room. Morning breakfast on the weekends end at 9:30 a.m. period vs. other properties' 11:00 a.m. on Saturdays/Sundays. The dining staff does not accommodate you when you try to get food for other family members who were planning to join you at 10:00 a.m. Other guests arriving late were also surprised and unhappy at the early breakfast closing. All breakfast items and beverages are cleared by staff members within 5 minutes-- no customer service or apologies for shut-down; uncaring and definitely not concerned about their guests. This property needs better trained employees who love the hospitality industry and want to serve others. This Holiday Inn Express property is not run like others!
July 16, 2014
Rated 5.0 out of 5.0 by mlkcvp Room was clean so was bathroom
a/c unit was a little noisy, could have used some more towels in the bathroom. Otherwise had a great stay and would do it again if need to. There for a LAX tourn.
July 16, 2014
Rated 4.0 out of 5.0 by OMalley1118 Nice proximity to Hershey!!!
We just stayed here over the July 4th weekend and enjoyed it greatly!! The hotel is 2 miles down the road from Hershey Park and the outlets!! What more do you need??? E rooms are in great shape. The staff was wonderful!! My only complaint is that the hotel was completely full, so breakfast was a nightmare!!! There should be a plan for this. It's very awkward to stand around with hungry children while you stare at people waiting for them to finish...
July 10, 2014
Rated 4.0 out of 5.0 by Bradley77 Good Hotel
It is what you expect from Holiday Inn Express. Clean and quiet. Book the room on their website. The price at the counter is higher.
July 8, 2014
Rated 5.0 out of 5.0 by familyofseven Great overall experience
We thoroughly enjoyed our stay.
Great service from staff, kitchen and room.
We would use Holiday Inn Express for other
July 6, 2014
Rated 3.0 out of 5.0 by dtrile Great stuff, unsatisfactory room cleanliness
The stuff at the hotel was super polite and helpful. However, our room was disappointing since both of our beds were visibly dirty. It was inconvenient and it took time when we wanted to go to bed we had to change rooms, since it would have taken longer to have the room cleaned up for us. The manager was quick and helpful to fix the problem.
July 2, 2014