Rated 4.2 out of 5 by 46
Rated 4.0 out of 5.0 by Rosco32 Clean and well maintained
Hotel was clean and well maintained. Bed was comfortable and pillows were good. Bathroom was clean and well maintained. The little store had a good selection of products. I'd stay again.
July 16, 2014
Rated 5.0 out of 5.0 by Pup's parent Helpful staff and comfy bed
We called to reserve a room based on this particular hotel being pet friendly. Not being aware that this was a hotel chain included in our rewards program, the receptionist asked if we were members of this particular rewards club...My husband was unsure, so she looked us up, and sure enough, we were. She was able to get us a steeply discounted room based on our points! I was really pleased that she was so helpful in getting us this room. We do not travel frequently and this may be a factor that allows us to travel more often!
When we got to the hotel, we were so pleasantly surprised by the room. Having stayed at "pet-friendly" hotels before, we were so glad that the "pet-friendliness" was not immediately apparent in the room or the hotel (no smells!).
July 15, 2014
Rated 5.0 out of 5.0 WOW!!! Great Customer Service
The hotel was very clean - both our suite and the common areas were nearly spotless. What really contributed to the excellent quality of our stay were the Candlewood Suites employees. To a person, everyone made us feel welcome. I do not recall the last time I experienced this same high level of professionalism, courtesy, friendliness and helpfulness when staying at a hotel.
There were two Front Desk Associates who made an outstanding impact: Tanya and Chris. These two are outstanding ambassadors for your property. They were tremendous in every regard - from remembering us, greeting us upon our arrival in the lobby, asking what they could do to make our stay even better, and going out of their way to provide replacement towels, glassware, etc. Seeing people who seemed honestly happy to see me when I came and went just put a big ol' smile on my face.
We will definitely stay there again.
July 14, 2014
Rated 3.0 out of 5.0 by TheRoadTripMama Advertised Pool and Breakfast, not here
Nice, friendly staff, but you could do better for your money here in Harrisonburg.
We were very disappointed to learn on checking in that there was no pool, nor breakfast, since those things had been advertised and were the reason we had booked this room (along with it having a kitchenette).
It does have a kitchenette.
Furniture is clean, but worn.
A/C worked very well.
Could not get internet access to work.
Do not recommend, especially if traveling with children.
July 7, 2014
Rated 5.0 out of 5.0 by Marieawishaway 1st Class Staff and Amenities
The Staff at Candlewood were exceptional. Tanya was so warm and welcoming it felt like we were part of the family. She made certain we had the room that we requested and explained all the wonderful amenities the Candlewood made available for guests. After staying one night, I immediately requested to join the Rewards Club as we definitely plan to use Candlewood as our 1st Choice of places to stay when we plan our next getaway. In fact, I plan to check to see where the Candlewood Properties are first, then choose a place to visit. I can't say how much we enjoyed our stay and can't wait to get on the road again.
July 5, 2014
Rated 5.0 out of 5.0 by Bob890 Clean and pet friendly!
Loved the convenience and cleanliness of this hotel which was also pet friendly. I have stayed at other pet friendly hotels which were dirty, smelly, and seedy so this was a wonderful change for a very reasonable rate!
June 23, 2014
Rated 2.0 out of 5.0 by ROYALTALK68 Unexpectedly Beat Down adn Poor Service
The place looked like it was beaten down (not like the other Holiday Inn hotels I have stayed in); The room was fine but the furniture is old - my sofas has tear marks in them. There was no TV guide in my room and when I called to get one, I was told to COME DOWN TO THE LOBBY TO PICK IT UP. I will not be staying here again!
June 18, 2014
Rated 5.0 out of 5.0 by Jimmy Joe34 Very comfortable staY
I had several rooms so all of my family could come and be part of a wedding. We all enjoyed ourselves and found all the facilities met our needs. We will look for Candlewood Suites in the future when we plan a family get together.
June 18, 2014