Rated 2.0 out of 5.0 by Traveler85 Something was off
Let me begin by saying that the hospitality was excellent. The office staff worked with us to change a previous reservation and it was not stressful at all. Their pet policy allowed us to stay and the fee was very reasonable compared to other chains. The hotel itself smelled awful from the second you come into the door. I understand that it was likely due to the food preparation in each room, but regardless, it was a huge turn off. The room that we stayed in had sticky carpet and there were small shards on the floor of the bathroom. The toilet had urinal stains on the side. Overall, I was a bit disgusted by the room but was traveling through so there were few other options. I will no stay here again and I would not recommend this particular location. I was surprised that the comments for the location were as high as they were.
May 12, 2013
Rated 3.0 out of 5.0 by JackBNimble Its a Candlewood
Priced high for a Candlewood, and was looking for a lower rate and extend the stay. They did not want to negociate the rates.
Stayed 1 night and moved to another hotel 1/4 mile away for almost half the price.
May 12, 2013
Rated 4.0 out of 5.0 by Jj9t Customer service
Friendly and knowledgeable staff. Room was neat, cleaned and decently stocked. Fryer was scratched and the Teflon was coming off. Outside of that it was overall an excellent place to stay.
April 13, 2013
Rated 4.0 out of 5.0 by Harrysmom Harry(the dog) and I felt right at home
The staff was nice and made sure that we had all we needed. The room was clean and in good repair. The pet area was clean and adequate. We will be visiting again this summer.
April 8, 2013
Rated 4.0 out of 5.0 by lenarama Repeat Customer
The location, price, and amenities make this a good value that brings us back whenever we are in the area - usually 3 or 4 times a year. The pet-friendly policy is especially important to us when we travel with our dog.
March 24, 2013
Rated 4.0 out of 5.0 by kungpow99603 Easy Come and Easy Go
We stayed at this hotel for business and chose it for two reasons: 1.) We have always had good stays with IHG properties (Holiday Inn, Candlewood, etc), and 2.) we were traveling with our dog and needed a pet-friendly place. We stayed one night, but it was seamless and easy. Our check in was fast and the front desk clerk was courteous and professional. She put us on the first floor at the end of the hall to allow us to take our dog in and out easily. Moreover, we could park right outside the exit, making unpacking and packing a breeze. Super helpful!
She also gave us two coupons to get free sodas from the machines, which was much appreciated.
The room was comfortable and perfectly fine for our single night stay. Everything was clean, the towels and sheets were fresh. No problems.
Check out was a breeze, as we were using rewards nights for the room.
All in all, I would recommend this hotel, as it's very easy to find, close to James Madison University (where my wife's business affairs were scheduled) and the experience was very low stress.
Also, they are one of the few dog-friendly hotels around that don't try to rip you off with an exorbitant nonrefundable fee!
February 11, 2013
Rated 5.0 out of 5.0 by Imunurse2 Very comfortable bed
I am a travel nurse and I will be staying at this hotel for a total of 26 weeks. The bed is very comfortable, blinds keep the light out and other than an occational bard from the dogs next door and and the sweeper being run in the hall I sleep all day. The kitchenett is efficient and allows me to save money by bringing my food with me.
The staff is great and have corrected any issues (once my toaster didn't work and on occation my TV will go on the blink)
January 26, 2013
Rated 4.0 out of 5.0 by ruthb Great value and convenient location
I stayed here on my way to and from family holiday visits, and was very well pleased. Unlike some other Candlewood locations in my experience, this one is located very near the interstate exit and is easy to find. Compared to other hotels in the immediate area, the value was excellent and my stays every bit as pleasant as at more expensive choices.
The rooms and desk space were a bit smaller than at other Candlewood locations I've visited, but the very adequate shower water pressure more than makes up for it. At many Candlewoods, a shower feels like you're standing under a sink faucet, so this was a very welcome surprise. As seems universal with the chain, the staff were friendly and helpful. I will definitely stay here again on my travels for family visits.
January 16, 2013