Rated 4.1 out of 5 by 29
Rated 4.0 out of 5.0 by Liverpool63 Accessible room
Excellent hotel for JMU and Masanutten.The only reason I give 4 stars is that although the room was wheelchair accessible it has a bathtub , only one grab bar and a fixed shower head.
February 12, 2014
Rated 5.0 out of 5.0 by vphil Teriffic hotel, but it is the fantastic staff that really made it great.
This is, by far, the best pet friendly hotel we have ever stayed at. Everything was clean and comfortable. The staff - each and every one we came in contact with - was exceptional. They anticipated our needs and were very friendly. We couldn't have had a better experience. THANK YOU
December 31, 2013
Rated 5.0 out of 5.0 by doglover09VA Great pet friendly hotel suite
Stayed here 3 nights over Christmas. At first wasn't sure of being safe with the dog at night while outside. After being there the first night it didn't even bother me. Night clerk was at the desk everytime we went out. Enjoyed meeting all of them on the 3 shifts. All of them was very friendly to me and Junior (dog). The room was what I requested when I booked it. I was very nice and roomy, Overall we enjoyed everything and would book there again.
December 28, 2013
Rated 2.0 out of 5.0 by Ranlis70 Terrible
Our stay was terrible! We checked in at 9:40 pm. Found 11 hairs in shower, dirt all over carpet. The fan to bedroom sounded horrible all night.
December 25, 2013
Rated 5.0 out of 5.0 by VicSC My favorite pet friendly hotel
This was my second stay. It is always spotless and the staff is great. Best value out there. My boyfriend is traveling and has a room booked tonight!
December 20, 2013
Rated 3.0 out of 5.0 by Swams Stay at harrisonburg, PA
I was quite shocked to see that no daily cleaning service was provided. Only weekly service for cleaning. Towels were available everyday.
December 3, 2013
Rated 2.0 out of 5.0 by SLAS Disappointed with service
In March 3013 I booked a suite at Candlewood and was very happy with the property and service I received. I was traveling back to the area and decided to re-book at room at the Candlewood in November 2013. The room and property were fine, however the customer service I received at the time of check in was the worst I have received in years. I was very disappointed and frustrated by the lack of quality customer service. It took over 30 minutes to check into my room and the staff member was not helpful or knowledgeable and tried to give the room I had requested to another customer who was waiting in line behind me. The staff I encountered the following day were very helpful and knowledgeable. I likely will not return to stay at the Candlewood because of the very poor service I received.
November 20, 2013
Rated 5.0 out of 5.0 by HarveysMom Always an Excellent Experience
I have stayed at this hotel several times now as a stop over on my way to visit family. I always have my dog, Harvey, with me. As a frequenter of pet friendly properties, I love that the rooms don't have the shabbiness often found in other pet friendly hotels. The rooms are exceptionally clean and comfortable, the bed is divine, and it is so quiet that I get the best sleep here. Don't be put off (although I admit I was worried at first) by the train tracks and industrial surrounding areas--this place is a great find! For those of you who want it, this hotel also has a nice gym, in room kitchenettes, and is convenient to lots of local eateries. Also located just off the highway so no hassles off and back on the road.
November 19, 2013