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Rated 4.2 out of 5 by 103 reviewers.
Rated 1.0 out of 5.0 by Reservation Not Fullfilled The room I was given was clean and the bedding comfortable. Overall I considered it to be of good value. The problem is my reservation was for a smoking room. This was clearly stated on the confirmation for my two night stay. When I arrived I was informed there were no smoking rooms available. I consider this a foul up on Candlewood Suites. Also the staff person at the check-in desk didn't seem to care nor made any attempt to check on any availability of a smoking room for my second night. This is not good customer service. August 30, 2014
Rated 5.0 out of 5.0 by Great hotel We stayed over night to drop off daughter at JMU. It was a great place to stay, well worth what I paid for the room. We will be staying again. August 27, 2014
Rated 4.0 out of 5.0 by great hotel except... The suite we stayed in was really nice, clean, comfortable and spacious. Since smoking is allowed in certain rooms in this hotel, however, the smoke smell while using the stairs and while walking through the halls was obvious. The hotel should only allow smoking on the third floor and should not allow smoking in any other area of the hotel. That may turn away many non-smokers regardless of how nice their room is or how it smells. August 24, 2014
Rated 4.0 out of 5.0 by Good experience Good place to stay. Clean and comfortable. Well maintained property. Good location August 23, 2014
Rated 3.0 out of 5.0 by Just OK Not enough towels. No food in "The Cupboard". No awning for check-in and we got soaked because it was pouring rain. August 22, 2014
Rated 5.0 out of 5.0 by Great experience all around Friendly staff, good clean room, pet friendly, loved availability of kitchen appliances as well as washer and dryer. I will use in the future. August 20, 2014
Rated 4.0 out of 5.0 by Affordable Suites This was the only affordable option for a true suite with two separate rooms. Having two rooms is a excellent feature for families with young children. August 19, 2014
Rated 4.0 out of 5.0 by Candlewood Harrisonburg Comfortable Suite, will stay there again. Lending locker was very helpful. August 18, 2014
Rated 4.0 out of 5.0 by Clean, comfortable, effortless This hotel filled the bill for me and my son and daughter. The only drawback was the unavailability of a rollaway. August 17, 2014
Rated 5.0 out of 5.0 by love We-were-very-happy-with-this-place-and-def-come-back-very-clean-and-friendly-love-Tanya!!!!! August 15, 2014
Rated 5.0 out of 5.0 by HIGHLY RECOMMENDED! I stayed at the Candlewood Suites last week on my way south down I-81. It is very convenient location and restaurants are extremely close. Railroad tracks did make me nervous with noise, but I never saw or heard a train. The front desk team was very friendly and helpful with area attractions. Water Park at Massanutten is only 15 minutes away! Would HIGHLY RECOMMEND this hotel and can't wait to stay in another. August 11, 2014
Rated 5.0 out of 5.0 by Great staff Wonderful service from front desk. Tanya and Chris were not only helpful but very attentive although they were extremely busy August 7, 2014
Rated 1.0 out of 5.0 by Not Impressed Only stayed there for 6 hours and was thoroughly dissappointed. All we wanted to do was grab some sleep during a road trip. We got to our room around midnight and headed to bed. Shortly later we realized the A/C was not working and the room was 80 degrees the whole night. The room was also dated, the furniture and linens were dingy and the lobby was too. This place was a complete dive. August 5, 2014
Rated 5.0 out of 5.0 by Great hotel I have stayed at this property a few times in the past. This time was as great as ever. The room was clean and in perfect order as it should be. The kitchen was fully stocked and perfect. The staff at the desk were friendly. August 3, 2014
Rated 5.0 out of 5.0 my stay at candlewood my stay at candlewood was great. nice clean room quite .Great staff very respectful. I give candlewood two thumbs up.... I would deff. stay again. July 29, 2014
Rated 5.0 out of 5.0 by Clean room and excellent front desk From arrival to departure I was pleasantly surprised. The hotel is conveniently located off the main street which is full of restaurants and shopping. The room was large and clean and the bed was extra comfortable. The bathroom was one of the biggest bathrooms I have been in, for any hotel chain, and was very clean and the towels were not the standard towels found in most hotels. I loved the idea of the lending closet and dvd lending, it was my first time experiencing that ever, GREAT idea!! Front desk staff was terrific. There is also mini menus for local restaurants that you can take with you and help make meal decisions, the really came in handy. And check-out was by far the quickest ever. We will be returning for another, longer stay. July 25, 2014
Rated 5.0 out of 5.0 by Loved my stay! I had the pleasure of staying at this hotel while visiting family in the area. It was easy to access off of the Hwy and provided an enjoyable place for me and my family to stay. July 24, 2014
Rated 4.0 out of 5.0 by A Pleasant Evening After 8 hours of driving and very tired at the end of the day, we just wanted a nice place to spend the night. We found just that at Candlewood Suites in Harrisonburg. Our room was very clean, bright, spacious, pet friendly and with a kitchenette, and new. Couldn't ask for more than that. Bed/room was very comfortable. Was a pleasure staying here and would highly recommend it. July 24, 2014
Rated 5.0 out of 5.0 by Another wonderful stay at this property We always stay here whenever possible. Being a long-time hotel employee, myself, I have stayed at many hotel properties and this is our very favorite. It's perfect in location and amenities. July 24, 2014
Rated 4.0 out of 5.0 by Clean and well maintained Hotel was clean and well maintained. Bed was comfortable and pillows were good. Bathroom was clean and well maintained. The little store had a good selection of products. I'd stay again. July 16, 2014
Rated 5.0 out of 5.0 by Helpful staff and comfy bed We called to reserve a room based on this particular hotel being pet friendly. Not being aware that this was a hotel chain included in our rewards program, the receptionist asked if we were members of this particular rewards club...My husband was unsure, so she looked us up, and sure enough, we were. She was able to get us a steeply discounted room based on our points! I was really pleased that she was so helpful in getting us this room. We do not travel frequently and this may be a factor that allows us to travel more often! When we got to the hotel, we were so pleasantly surprised by the room. Having stayed at "pet-friendly" hotels before, we were so glad that the "pet-friendliness" was not immediately apparent in the room or the hotel (no smells!). July 15, 2014
Rated 5.0 out of 5.0 WOW!!! Great Customer Service The hotel was very clean - both our suite and the common areas were nearly spotless. What really contributed to the excellent quality of our stay were the Candlewood Suites employees. To a person, everyone made us feel welcome. I do not recall the last time I experienced this same high level of professionalism, courtesy, friendliness and helpfulness when staying at a hotel. There were two Front Desk Associates who made an outstanding impact: Tanya and Chris. These two are outstanding ambassadors for your property. They were tremendous in every regard - from remembering us, greeting us upon our arrival in the lobby, asking what they could do to make our stay even better, and going out of their way to provide replacement towels, glassware, etc. Seeing people who seemed honestly happy to see me when I came and went just put a big ol' smile on my face. We will definitely stay there again. July 14, 2014
Rated 3.0 out of 5.0 by Advertised Pool and Breakfast, not here Nice, friendly staff, but you could do better for your money here in Harrisonburg. We were very disappointed to learn on checking in that there was no pool, nor breakfast, since those things had been advertised and were the reason we had booked this room (along with it having a kitchenette). It does have a kitchenette. Furniture is clean, but worn. Nice beds/linens/pillows. A/C worked very well. Could not get internet access to work. Do not recommend, especially if traveling with children. July 7, 2014
Rated 5.0 out of 5.0 by 1st Class Staff and Amenities The Staff at Candlewood were exceptional. Tanya was so warm and welcoming it felt like we were part of the family. She made certain we had the room that we requested and explained all the wonderful amenities the Candlewood made available for guests. After staying one night, I immediately requested to join the Rewards Club as we definitely plan to use Candlewood as our 1st Choice of places to stay when we plan our next getaway. In fact, I plan to check to see where the Candlewood Properties are first, then choose a place to visit. I can't say how much we enjoyed our stay and can't wait to get on the road again. July 5, 2014
Rated 5.0 out of 5.0 by Clean and pet friendly! Loved the convenience and cleanliness of this hotel which was also pet friendly. I have stayed at other pet friendly hotels which were dirty, smelly, and seedy so this was a wonderful change for a very reasonable rate! June 23, 2014
Rated 2.0 out of 5.0 by Unexpectedly Beat Down adn Poor Service The place looked like it was beaten down (not like the other Holiday Inn hotels I have stayed in); The room was fine but the furniture is old - my sofas has tear marks in them. There was no TV guide in my room and when I called to get one, I was told to COME DOWN TO THE LOBBY TO PICK IT UP. I will not be staying here again! June 18, 2014
Rated 5.0 out of 5.0 by Very comfortable staY I had several rooms so all of my family could come and be part of a wedding. We all enjoyed ourselves and found all the facilities met our needs. We will look for Candlewood Suites in the future when we plan a family get together. June 18, 2014
Rated 5.0 out of 5.0 by Pet Friendly Best value in the area if you are traveling with Pets. Also, conveniently located and clean. Would be even better if they provided some kind of breakfast. Very good overall. June 12, 2014
Rated 5.0 out of 5.0 by Wonderful place I love everything about the Candlewood. We stayed in another location on our trip, which was also great. June 5, 2014
Rated 4.0 out of 5.0 by Convenient location Convenient location to downtown, area shopping and Skyline Drive June 5, 2014
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