Rated 4.1 out of 5 by 101
Rated 5.0 out of 5.0 good comfortable beds
This hotel offered excellent facilities, hotel staff efficient and courteous.
June 23, 2014
Rated 3.0 out of 5.0 by Travel Again Decent night for a hard trip
Travel with 3 adults and child
Dinner in hotel because to tired to elsewhere
Kiddy pool filthy (Note: We swam close to closing time).
Pool deck area was clean
Room. How many times to I have to say it. "OSHA Regs are there for a reason".
Breakfast was so/so. Wait staff was not attentive
June 19, 2014
Rated 5.0 out of 5.0 by gluecheck Great stay in Harrisonbuurg
Had a very nice stay. I would stay again. thank you such a nice hotel and hotel chain
June 17, 2014
Rated 5.0 out of 5.0 by Cardy Great value
A nice, clean room and very convenient location. Although highway was right beside it, it was quiet. There were many restaurants nearby as well as supermarkets. We could use a coupon obtained at the visitor information center, so the value was great.
June 17, 2014
Rated 4.0 out of 5.0 NICE PROPERTY
OVERALL GOOD PLACE TO STAY
GOOD WAIT STAFF IN BAR/RESTAURANT
June 17, 2014
Rated 5.0 out of 5.0 by Grant65 Overnight stay
For once we found a hotel with a comfortable bed and pillows that didn't squirm away in the night! Room and lobby looked updated. Front desk staff was very friendly and answered all of my questions. If I had to quibble, the window curtain design allowed a lot of the morning sun to flood our room before we may have wanted to wake up and the hallways were not air-conditioned. The big surprise was breakfast at their restaurant - it was very good and reasonably priced. They served one of the best omelets I've had in a long time. Overall, a great stay!
June 16, 2014
Rated 5.0 out of 5.0 by ACByers Very comfortable and spacious room
The breakfast buffet was awful. Do not waste your time.
June 11, 2014
Rated 5.0 out of 5.0 by breezy2 Great Service
Quick trip to Harrisonburg for my son's State Track Meet. The hotel was pristine and felt safe. Staff was very helpful as I am disable. They assisted me with my luggage and every part of reservations to check out was smooth.
June 10, 2014
Rated 4.0 out of 5.0 by MaddieO Excellent staff. Well trained and want to make sure they respond in a professional manner
Main concern is the fact that you must have breakfast in the bar area. Dark with no windows and not the atmosphere to start the day. Unfortunately the owner of this property ignores the issue.
Even though the morning staff is great most of my associates go else where for breakfast.
May 19, 2014
Rated 5.0 out of 5.0 by Geoge Good hotel and nice bar!
Room was nice but I expect that from a Holiday Inn. I stay at this hotel (and I've stayed there several times) primarily because they have a bar, with supporting snacks and room service. In these days of the Express hotels, bars are increasingly rare.
May 17, 2014
Rated 5.0 out of 5.0 One of the best in Harrisonburg
I normally don't stay at Holiday Inn but I am glad I did this time. Lobby is inviting, rooms clean, pillows made for a great sleep and the staff / service was terrific especially Sam (a female) at the front desk.
May 14, 2014
Rated 4.0 out of 5.0 by Downstairs recognizes platinum members
I have been to 4 different IHG hotels to use reward points this spring. This has been the only hotel that has recognized the "platinum membership" that they are supposed to at checkin. Excellent customer service at the front desk. Fantastic value for the breakfast buffet and friendly waitstaff. The kiddos loved the pool.
April 25, 2014
Rated 1.0 out of 5.0 by rhick0 Bad Experience
The worst Holiday Inn I have stayed in. Our room was dirty, I felt I was at a $20 motel, Wi-Fi signal was poor, and it took me a while to try to get stable internet connection to look for another place to stay in. I have no luck; it was a difficult task to achieve especially on a Friday night. I decided to call the front desk and complaint about room condition, and then we were relocated to a much better room. Also, the fitness room needs a complete upgrade in equipment and the smell there was terrible.
Overall, it was a very bad experience. I'm very disappointed, especially since I'm a rewards member, and usually choose Holiday inn as my home away from home.
April 24, 2014
Rated 5.0 out of 5.0 by Jim523 Nice Hotel
We haven't stayed at an actual Holiday Inn in probably around 20 years as they always seemed to be run down and dirty (we stay at Holiday Inn Expresses#. What a change since the 1980's. This property was clean, the staff was prompt and polite. The room was quiet. We even ate breakfast in the dining room #breakfast was included in our rate). We were impressed with the breakfast - it was very good and served hot. Even if we hadn't had breakfast included, we would have eaten there as the prices were great - not the normal hotel inflated prices. Only thing not 5 star was the mattress. Although it was comfortable enough for sleeping, it had the "gully holes" from being used too often. Would definitely stay here again if in the area.
April 15, 2014
Rated 4.0 out of 5.0 by roxwebs1 Clean and comfortable.
Great stay. Staff was great and hotel was clean and comfortable. Always a good deal.
April 15, 2014
Rated 3.0 out of 5.0 by April 4 2night stay
Room was clean. Front desk staff were helpful and pleasant. Hotel was crowded and very loud. Room was great. Food was late, cold, and service was not great.
April 9, 2014
Rated 5.0 out of 5.0 by Woodie4 Third time staying here...and will stay again.
The front desk staff was nice and friendly, and very helpful. The room was clean and the bed was comfy. We love the large pool area. As I said, this was our 3rd time staying here and we will stay again!! :)
March 21, 2014
Rated 3.0 out of 5.0 by KM10728 Our experience
We stayed here this past weekend for a function being held at the same hotel. Upon entering our room, I noted small crunched papers on the carpeting by the bathroom. Additionally, there were spots on the bathroom floor that did not appear to have been cleaned. The toilet was very slow to flush and the sink extremely slow to drain. On Saturday morning we left for breakfast about 9AM and returned to the room about 11:30AM and the room had not been cleaned. I called to the desk and they said they would send towels up. We waited about a 1/2 hour but never received them. We could not wait any longer because we had to get ready for the function we were attending., so I went to the desk and told them our room had not been cleaned and about the slow draining. She said she could move us, but we didn't have time for that. I told her the room wasn't clean and we never got our towels. She called housekeeping while I was standing there to ask if they had cleaned our room. I HAD TOLD HER THEY HADN'T BUT SHE DIDN'T BELIEVE ME. That was very discourteous, in my opinion. I carried the towels back to the room and the room never was cleaned the rest of our stay. The desk attendants appeared immature. The waitress in the bar, and during our party was very very nice, however.
I would NOT stay here again. I am very disappointed that there was no manager available and that the response was so matter of fact from the young desk attendants.
February 26, 2014
Rated 4.0 out of 5.0 by Drivnstar1 Noise
I recommend this property as it is close to food, the collage, price, however if you are a lite sleeper,you may have a problem,if you are on the front side,next to the I81 ramp and Rt 33.
Also I complained about my heat sounding like a turbo jet taking off. The maint guy worked on it I think and was able to quit it down some but you still got woke up and it was hard to hear the TV.
February 23, 2014
Rated 4.0 out of 5.0 by DarkwingDuck Older property, but not bad
Let me start by saying the staff is awesome. Just don't show up for breakfast too close to closing time, the server gets upset. Overall a good experience, older property, remodeled in last few years, but you can tell they went cheap. My bathroom door was broken at the latch, as if it was kicked in at some point. The front door, also appeared to have been kicked in, but was repaired. The heat unit functioned well, all too well. So well in fact it couldn't figure out if the room was warm enough, so it pumped heat. Lots of heat. And the toilet ran. Ok so that's the bad. I brought up these inconveniences to the front desk and was immediately offered another room. I declined because I really didn't need to close the bathroom door, Just jiggle the handle on toilet and it stopped running, and the heat, well, I just turned the unit off. Reminded me of my first apartment. Overall the experience was good. The staff was attentive, polite and courteous. The location is great. 5 mins to JMU, and a host of restaurants across the street. The bed was comfortable, the rooms were clean...so Yeah, next time I have business at JMU, I'll stay here again.
February 6, 2014
Rated 4.0 out of 5.0 by Smoky Rose Comfortable Hotel - convenient location
Overall facility is nice and in a good location. Staff are very accommodating and nice! Restaurant food was good, but the décor could use some updating. I'd come back.
January 2, 2014
Rated 5.0 out of 5.0 by Globaltrek Great stopover
We stopped around 3am for the night after traveling all day with two young children. The front desk staff was extremely friendly and helpful! Beautiful lobby and pool area, sorry we didn't get to swim as it was quick stop over stay.
Great room - highly recommend!
December 6, 2013
Rated 5.0 out of 5.0 by CyLo Room was very clean and comfortable
Had a great stay - room was great, very quiet for sleeping - and staff at front desk was great!
December 4, 2013
Rated 5.0 out of 5.0 by Matthew555 Great Stay
The room was clean, and the staff was very friendly. The parking lot was well lit. Good location: close to interstate, mall, theater, and shopping centers. Working, room A/C.
December 4, 2013
Rated 3.0 out of 5.0 by spoodie 1-Nite Stay
Everything was generally OK, clean and comfortable.
A couple of issues were brought to the attention of the front desk staff when I checked out.
1. There were picture hangers on the wall in one spot, but no picture. I don't know if someone stole the picture or whether housekeeping had removed it.
2. The shower control did not work properly. The closer you got to the hot setting, the cooler the water got. The best you could get was warm water in the mid-position
November 26, 2013
Rated 2.0 out of 5.0 by Cootie The restaurant
We made the mistake of eating in the restaurant. It was 8 of us. The food took too long but that was ok. When we finally did get it, it was terrible!! My son who eats a lot took one bite of his chicken and noodles and left it all. Mine was bad, my husband got the fish, it was very strong. It also looked like it was under staffed. We needed a refill on drinks water etc. the waitress took way too long. It is a shame because the location was great and if the food and service was good it would be a great place to stay when we go to JMU.
November 20, 2013
Rated 5.0 out of 5.0 by Shan58 Great room
Recently traveled to Harrisonburg for a wedding and stayed here. The hotel rooms look newly renovated and are very nice. Amenities were nice. Easy access to rooms.
November 6, 2013
Rated 4.0 out of 5.0 by nancy39 Comfortable and relaxing
Just what we needed for a get-a-way weekend Staff was very friendly and helpful. Breakfast was good. Didn't have an opportunity to try the pool but it looked very inviting.
October 31, 2013
Rated 4.0 out of 5.0 by BobbyO111 Nice Facility - Sloppy Staff
This hotel looks like it was recently renovated and the results were good - a nice lobby area and very comfortable rooms (especially the bed!).
On the other side, the staff needs to get their act together.
Our check in was somewhere between a nightmare and absurd comedy. The front desk staff was very young and very slow. When we got to our assigned room, the key didn't work; back to the front desk, a wait in line and another swipe key. When we used it, we found someone else already in the room relaxing in bed! Back to the front desk, another wait ("I don't understand how someone could be in that room because we assigned it to you" was the explanation) and another room was assigned this time. Thankfully, there were no more check in problems!
Breakfast at the restaurant the next morning was average. Staff forgot to bring bacon and needed to be chased into the kitchen. The response "sorry, I don't normally work weekends so I didn't know what was included with your breakfast." The rest of the meal went well as did checkout.
October 30, 2013
Rated 4.0 out of 5.0 by NOZZZ Soggy Mattresses
Mattresses are not firm at all. Pillows are not good for sleeping either.
October 30, 2013