Rated 3.6 out of 5 by 136
Rated 1.0 out of 5.0 by DrEB Whole 5th floor smells like smoke, dirty rooms.
Not a very nice property, rooms were not very clean and entire 5 th floor smells like cigarette smoke, apparently used to allow smoking on some floors. There is no breakfast that is usually included with express locations, and the facility is in disrepair.
February 20, 2014
Rated 2.0 out of 5.0 by Malinrebate Respect For Others
I like this hotel and it deserves a better rating. The reason for my unhappiness is that someone smoked in "my" non-smoking room and then the hotel wasn't able to properly remove the odor before checking me in. It's a quandary for the hotel and I'm not sure of the answer. I'll give them another chance because there's very little they can do about other guest's inability to follow the rules.
February 14, 2014
Rated 1.0 out of 5.0 by Chuck594 uncomfortable bed, minimal service
mattresses are in need of replacement, no papers delivered, no express checkout. Not the level of service and comfort I've come to expect at a Holiday Inn Select. Service has deteriorated at this hotel over the last couple of years, probably will not be staying here on my next trip to Hattiesburg. I have been a Platinum member for 12 years and expect more than what was provided at this hotel.
February 8, 2014
Rated 1.0 out of 5.0 by Riley2012 Poor services
Recently stay at this hotel for 4 nights for work. The first night our smoke detector beeped all night. The second night the electricity went off. One night our rooms wasn't cleaned and when I called the lady at the desk told me she was alone and could not bring any towels or wash cloths. I went to get them and got towels with holes in them and no wash cloths because they had none clean. I stay at hotels about 150 nights a year for work and this was by far the worst. Would not recommend.
February 6, 2014
Rated 4.0 out of 5.0 by herhusband Haven From The Ice Storm
We arrived having driven through nasty weather and road conditions. We were not recognised as members at check-in .
The room was average for the brand. All departments seemed short staffed (weather related?). Service in the restaurant was slow, the food was tepid at best. On our first night the bar only had beer and wine, by the second night, just beer.
The ATM in the lobby was down, the person at the desk would not cash a check. We like to tip housekeeping but could not due to not having cash.
We expect better from Holiday Inn.
February 2, 2014
Rated 4.0 out of 5.0 by cookdaddy1 Good place to stay, cleand room and grounds
Comfortable rooms, good room service
rooms do not have sun shades, just curtains
no upgrades or recognition for platinum members
wifi is weaker at the older ( rear) section building
January 31, 2014
Rated 5.0 out of 5.0 by Cathey great stay
My family and I travelled to the area for family time with my deploying husband. We stayed 6 nights and enjoyed our stay at the hotel. Everyone was super nice and courteous. The only thing we weren't happy with was the pool never really warm enough to swim in. One reason I booked there, however we found other stuff to do.
Other than that I enjoyed our stay.
January 17, 2014
Rated 3.0 out of 5.0 by Pejay427 Would stay again despite issues.
Have stayed at this property three times so far in the past eight months. I would recommend it because of its location and price. I do feel that more could be done but it seems that they are happy being mediocre. When we stayed there in Sept. 2013 we had to change rooms because there were no room darkening shades on the windows. On our visit in December we were not given the top floor as we had asked for due to the same issue. Seems they want guests awakened by the early morning Sun as rooms still were without those shades. The biggest issue we had was room service. We had requested a 7:15am breakfast. At 7:20 it had not arrived and we received a call from a lady asking us if we still wanted it. Thinking it we be right up I said yes. Forty minutes later I was at the desk stating my complaint that breakfast still hadn't arrived. While at the desk, my wife called to say it had arrived. The lady delivering it said she not only had to deliver it but cook it also. I admit the breakfast was good but the extra time was unaceptable. Apparently they prefer running short staffed. One other thing that I had registered a complaint about was that there was no shower safety bars in any of the rooms we had occupied. As I stated, we feel they (owners/managers) are happy with mediocrity.
January 11, 2014
Rated 3.0 out of 5.0 by Repete1969 Over rated
When arrived there were no baggage carts. The girl at the front desk as a worker about one and he said he didn't know. He didn't even look. The food was over priced for the type of food. My breakfast was cold so the cook just microwaved it. NOT GOOD.
January 4, 2014
Rated 2.0 out of 5.0 by Chucky1 Staff is great
The staff is VERY helpful, but the bathroom in my room was horrible. The flush knob for the toilet feel off, the bathroom has a 2 foot crack in the middle and the room smelled like an animal. Was suppose to get a deal due to a wedding and did not. Not very honest there.
January 1, 2014
Rated 4.0 out of 5.0 by Margbag Holiday visit
Spent four nights here, as we've done in years past. Staff was gracious and very attentive. Jarel was especially helpful anytime we needed to contact the front desk. We choose this hotel each year because we feel like it's "home" when in Hattiesburg. The atrium feels like a big living room - not a cold impersonal lobby
The fitness center is clean and has good equipment. While we didn't use the indoor pool, many other families were taking advantage of it on such cold nights.
We can always count on a comfortable stay and great service when we are there. We don't even consider other hotels in the area anymore.
See you next year!
January 1, 2014
Rated 5.0 out of 5.0 by Tink83 Business Stay
Good location away from all the traffic on Hardy street. Stay on side opposite highway though.
December 20, 2013
Rated 4.0 out of 5.0 by 4Bama Hotel Restaurant & Bar
Spending time at the hotel restaurant & bar wasn't part of our original plans for the weekend, but... it was Awesome! Very friendly staff! Extremely attentive! Quality food with outstanding taste! Talented chef provided great presentation & very tasty food, server had a sweet personality & made sure on several occasions we had everything we needed. Bartender very friendly & great energy. A very pleasant surprise to our stay. To the staff...THANK YOU!
December 4, 2013
Rated 2.0 out of 5.0 by BamaTraveler Disappointing
It's unfortunate to see this location going down hill as I have enjoyed staying here in the past. The shower curtain rod was very loose and caused the curtain to hang down in the middle. I could not keep the shower water in the tub. Result: very wet floor that I had to wipe up myself. The tub drain was very slow draining so I was standing in ankle deep water during my shower. I checked out the next morning even though I was going to stay in town for a couple more days. The one high point was the desk person when I checked out and voiced my complaint. He was very courteous and apologetic although moving me to another room and comping the next night would have probably been a good gesture. If I do try this location again I will check the room out before officially checking in. I think some room renovation may be in order.
November 4, 2013
Rated 5.0 out of 5.0 by cookie48 Great stay
WE ATE AT THE BAR FOR DINNER AND HAPPY HOUR THE FOOD WAS GREAT. WE USED THE POOL AND HAD FUN THERE ALSO.
October 30, 2013
Rated 5.0 out of 5.0 by Delator71 Courteous staff and comfortable room
This is one of the friendliest Holiday Inn Express hotels I have stayed at, and I have stayed at many. Would not hesitate to stay here again.
October 27, 2013
Rated 5.0 out of 5.0 by dirtgirl Great hotel in a perfect location
We enjoyed this hotel very much. Great price for a really nice place. Very comfortable rooms, huge shower (could easily fit 4 people), nice to have a wet bar with refrig. and microwave and extra sink. The restaurant is a hidden treasure. We ordered dinner and went and picked it up. Very reasonable prices, very good food. Should have a menu in every room (ours did not have one but we picked them up and left them in the room).
October 24, 2013
Rated 4.0 out of 5.0 by Faith03 Great service
Everything was great except for the in room coffee machine. It had an old dried up coffee pouch in it and we ran three water cycles through it but the water still came out dirty. We just ended up getting coffee in the lobby.
The dishwasher was also broken and kept cycling unless left unlocked, which wasn't a big deal but still should be fixed.
October 16, 2013
Rated 4.0 out of 5.0 by dejaoo7 Excellent Customer Service
The service was perfect. The bathroom could've been cleaner, especially the tub. But, when I brought this to their attention, it was taken care of right way & I didn't have that problem for the remainder of my stay. The food could've been cooked better for the price they charged. The appetizer was cooked better than the entree. But the mixed drinks were mixed perfectly (not too much, not too little).
October 16, 2013
Rated 4.0 out of 5.0 by Apache52 Nice hotel.
Upholds the high standards of Holiday Inn. An impressive lobby, comfortable attractive room, and good breakfast. Thanks
October 11, 2013
Rated 3.0 out of 5.0 by Engdave Good hotel but bad internet
The hotel overall is very nice except for one issue the internet is almost useless. So slow and laggy that you cannot watch a movie. The restaurant in the hotel is actually not bad at all. Overall I recommend but will not continue to recommend if they do not improve the internet.
October 5, 2013
Rated 3.0 out of 5.0 by Geoge Good bar and food
Nice bar; best cheeseburger I've had in a long time. A/C deficient in room, no repairman available, improved by nightfall but room should have been cool at check-in (3 PM).
September 23, 2013
Rated 5.0 out of 5.0 by DeltaRat superb staff
This is a very clean comfortable hotel with an absolutely superb staff. Especially outstanding was an absolutely charming young lady at the front desk named Meshia.
September 21, 2013
Rated 3.0 out of 5.0 by brucep the no's
no free breakfast
no towels in pool area
no luggage cart to bring belongings to room
August 17, 2013
Rated 1.0 out of 5.0 by mrswashington2u disappointing
I was a little disappointed in this hotel. I am a Priority Rewards member, and chose this hotel for my family reunion. There were quite a few issues that several of my family members had, and I feel they were not resolved in the correct manner. I have contacted corporate and the hotel after my stay and haven't not heard back from anyone. I do love the IHG brand, and stayed in them all the time in the past. I may have to rethink now. This is the 2nd issue that I have had at a Holiday Inn that I have had in the last 6 months, with poor resolution. However, there was a gentleman, and I believe his name was Terrance or Clarence, that worked there in the evening. He tried his best to take care of us, and did a TREMENDOUS job. I have family in Hattiesburg, and unfortuntately, when I return, I will most likely not be returning here.
August 16, 2013
Rated 4.0 out of 5.0 by Pam49 good hotel
Have stayed twice on business. Would stay again.was a little disappointed that there wasn't a recognition on reward membership.
August 14, 2013
Rated 3.0 out of 5.0 by Raynice Service could be more conscientious
I wish I could rate my stay at this hotel higher, but I cannot due to several instances. First, our room was never cleaned and our beds were never made during our entire four day stay. Upon calling the front desk after day one, we were told that the privacy sign must have been left on the door, but it was not. Since our room was never cleaned, we never received clean towels; the old ones still remained in a pile on the floor. The first time I requested towels, I received 4 wash cloths and 4 RUGS!!! No towels at all! I just feel the staff could be more conscientious of the service even after they are made aware of it.
August 12, 2013
Rated 2.0 out of 5.0 by MarkandKim nice front desk employees, but rooms need work
Arthur at the front desk made a great first impression and should be commended. When I got to my room, I immediately smelled cigarette smoke and harsh chemicals used to hide the odor. The bed sagged and the couch smelled like cigarette smoke. The shower had no pressure. My observations were not enough to complain about, but the quality of this hotel is no where close to what I expected. I would not have stayed here if I had my children with me.
August 11, 2013
Rated 4.0 out of 5.0 by LSMC Friendly staff
Convenient to Conference Center. Would stay there again.
August 10, 2013
Rated 5.0 out of 5.0 by Carrieon New chef = awesome food!!!
The food was awesome! I ordered room service both nights and it was great both times! Hotel staff was super friendly and helpful. My AC didn't stop working in the middle of the night. I notified the front desk and was brought up a fan within minutes. Things like this will happen from time to time. But what really matters is the way the staff handles these situations. Your staff handled the matter quickly and professional.
August 6, 2013