Great Service, Great Stay
This hotel was a great visit from the start. We booked 2 rooms for my wife and I and her brother and his family, including 4 kids under 6. The front desk of the hotel called on the day we were
supposed to arrive to make sure we were still coming and if there was anything they could do for us before we arrived. Upon arrival, the front desk checked us in quickly, and due to an issue with my IHG member account not showing the reservations, the lady behind the desk offered to make some calls and get the issue resolved. Rooms were great, clean, we had 2 double queen rooms and though they were not suites, had plenty of room even with all the kids. Lots of TV channels from Direct TV so it was easy to keep the kids entertained. Beds were comfortable and had clean linens and selection of pillow types. We did notice in our room the first nite that when the A/C unit was on, it smelled musty/moldy, but due to it being a cool nite we were able to open the windows and be comfortable. I passed this issue on to the front desk the next morning when we went for breakfast, they told me they would fix it. We got back later that day and checked it out, no more smell and there was a note in the room telling us there was a blockage in the unit drain and had caused a build up and they cleaned it out and they were very sorry for the issue and to call the front desk if we were not happy. I have never stayed at a hotel and had an issue and had the service person leave a note apologizing and what they did. The breakfast was also great in that everything was fresh, area was clean and neat. If you are expecting, hand made omelettes, eggs benedict, or that type of breakfast..you won't find it here, but you WILL find exactly what they say you will, breads, fruit, pancakes, juice, cereal, eggs, breakfast meats. They don't promise fancy, but they give you what they promise, quick, light breakfast. Checkout was quick and easy. Overall a great experience, will stay here again even though it is not right near any of the lakes, but still its only about 20 mins away. Entire staff was friendly. Not sure about pool, never went in but looked clean and maintained when i walked by. [Less]
Best stay ever!!
We found the Holiday Inn Express in Bad Axe to be the best ever!! We had a suite adn the room was beautiful. Two big windows that open!! A/C was so god too. Staff was always so friendly and helpful.
Breakfast was just delicious.....hot and a great variety. We plan on staying there again. Also teh pool is beautiful and has a patio with it. [Less]