We had a lay over in Dallas so we only needed a room to sleep for the night. The DFW-Grapevine was the excellent choice and the staff were very attentive to our needs and helpful in answering[More]
questions. The best part is that there are restaurants within walking distance and the hotel is close to the airport which makes it very convenient to travelers. I would recommend this hotel to others for their travel needs. [Less]
Friendly staff. Clean rooms. Quiet hotel. A Highly recommend.[Less]
I would stay at his hotel again the next time i am driving though this area. The location of the hotel to restaurants and other distractions is very close within 10 min.[Less]
Fine for a conference goer
Really everything was fine except the interenet would bog down during peak times - from about 7:30 pm - 11 pm.[Less]
Staff worked to fix problems. First room was huge an second room to get better Internet[Less]
Holiday Inn Frisco
great hotel and location. i travel extensively and alwasy stay at HIE. This is one of if not the best one across the country[Less]
By Tom Dick
Great accomadation for a reunion.
Everything was wonderful and very clean. The staff was most really friendly.[Less]
By J&A Travelers
Excellent Customer Service
We made our reservation through the 800 reservation number, not through the actual hotel location. When we got to the hotel, the 800 reservation person has not made the right reservation for us[More]
(regarding a roll-away bed). Tim, at the front desk, informed us that a roll-away could not be put in our room, due to fire code, which was not what we had been told by the reservation person. Tim was very apologetic and corrected the reservation by upgrading our room. He personally brought the roll-away to our room and apologized again, for an issue that was not even his fault. He and Christine at the front desk continued to ask us, throughout our stay, if everything was ok with the room and gave us their best wishes, as we were in town for my father's funeral. I would definitely stay there again and will absolutely recommend this hotel. [Less]
Convenient Location; Always a good experience
I have stayed at this hotel each of the last three years for 1 to 3 nights each stay. The hotel is located just off I-75 and just north of SH-121. It is near a plethora of restaurants and shopping[More]
opportunities--many within walking distance. Despite its proximity to major roadways, the hotel is very quiet and offers a relaxing stay. The hotel staff are always friendly and provide excellent service to guests. The hotel restaurant, although we did not use this trip, offers a variety of meal options for reasonable prices. The indoor pool and exercise room are better than average as well.
Room amenities are superb as well. The hotel has bath and body works (coconut lime verbena) toiletries, which I love. Water pressure is perfect both in the shower and the vanity area. Towels are thick and plentiful! I love a hotel that does not skimp on the bathroom amenities. The beds are very comfortable with several pillow options. I did bring my own wedge pillow to help insure a good night's rest. That combined with one of the hotel's pillows offered me the best night of sleep I've ever had in a hotel room. The room offered plenty of light and power outlets for all of our tech. gadgets. The flatscreen tv was nice and easy to operate. The fridge kept our drinks cold, and the a/c worked wonderfully to keep our room the right temp. as well. I love a room that has a wall thermostat! As with most hotel rooms, the a/c vents could use a good cleaning, but that was the only thing that could prevent me from giving this a perfect rating.
This hotel is a gem that I will be sure to return to when I am in the area. FYI: construction is going on in the area (I-75), but it did not affect our stay one bit. You can easily avoid the construction areas using alternate routes as well. [Less]