I stayed during a convention, so the price was very high. Staff was great. Room was damp and cold due to ineffective HVAC system. Electrical outlets were not designed to accept all my chargers. Desk[More]
was not well placed for work, but the room was quiet. Lighting in room was not the best for work. Restaurant was quick, food good. Restaurant staff very attentive. Pool was clean and good temperature--very nice. Exercise room met my needs. Property needs to renovation, but, with great staff, made for a pleasant stay. [Less]
The hotel was average and I enjoyed being there. I think it could use a little updating. Prefer to have breakfast on site but I knew it didn't have that when I made the reservations. Honestly, I[More]
picked this hotel because you had rooms available and it was the most reasonable rates within the hotel chains I look at. However, I still thought it was a bit high. [Less]
"Made me feel trustworthy, relaxed, and above all at ease!"
Our room was on the 3rd floor, I have 3 kids ranging from 7-11 years old. We all decided to go to the indoor pool on the 1st floor and brought our towels from the room (not knowing if there were any[More]
towels there already). Once the kids were ready to go back up but hungry, we wanted to leave to go grab something from a near by drive thru place. The front desk receptionist was so friendly that I approached her to see if it would be okay to take the towels we brought down from the room (as the kids were wet and covered themselves with them) with us and with no hesitation she said yes. This made my stay easier because she could have said no and I would have had to haul my kids back up to the room leave the towels and change before we could leave to get something to eat. She trusted that we would return with them.... Well it was that or I'd have to pay for them at check out :)
Then breakfast the following morning was great! There was a variety to choose from. The only down fall was that there was a wait as there were alot of families and couples there. There was only 1 lady working her butt off trying to make sure that the food was available and if there wasn't she would cook it and bring it out right away. She showed me that she cared because had she not she would have taken her time and not worry what foods were out or available for the guests. It just shows great customer service. [Less]