Rated 4.6 out of 5 by 38
Rated 5.0 out of 5.0 by Elaine46 Great experience
We were in the area vacationing. This was our first experience at a Candlewood. We usually use Staybridge. We were pleasantly surprised by the cleanliness, and comfort. The staff was excellent! Since we left there we have stayed in other candlewoods with just as much satisfaction. We vacation for about 30 days each year, and look forward to many more Candlewood experiences.
August 12, 2014
Rated 5.0 out of 5.0 by Susha Brilliant Stay/Location
Excellent location, friendly staff, comfortable room/bed. Park and fly facility brilliant.
August 8, 2014
Rated 5.0 out of 5.0 by HospitalityGuy82 Hospitality at its Finest!
I would like to thank the wonderful front desk staff for the amazing hospitality services! I work and have a Masters in the Hospitality field and I must admit that the front desk staff was great. In addition, the room was nice, comfortable and modern. And shot out to David for letting me use the cookie oven to bake my homemade pizza..lol...where can you get service like this! Keep doing an excellent job Washington-Dulles Herndon Candlewood staff.
August 7, 2014
Rated 2.0 out of 5.0 by COtraveler67 No frills hotel
Not a bad hotel, but nothing fancy. Rooms were clean, but basic and my A/C was not turned on prior to arrival at 11pm on a hot, rainy night.
July 28, 2014
Rated 5.0 out of 5.0 by Bobio great staff
Excellent staff , personable and friendly, rooms are clean and well kept,
July 27, 2014
Rated 2.0 out of 5.0 by 1000PlusStays Smoke and Noise filled nights
I have over 1.200 IHG stays and know a good hotel from a bad one. This hotel is average.
Problems: (1) At check- in despite my strong objections a hold was placed on my credit card for the entire 37 day stay. That was well over $3,000. I've stayed at many Candlewoods and this is the only time I essentially had to pre-pay the entire amount upfront. I should have received a much better rate given I essentially had to pre-pay.
(2) I was not recognized as a Platinum member nor was I given the choice between a gift or points at check-in.
(3) Over my stay I experienced sleepless nights due to smokers in the room below us. That lasted off and on for a 2 week period. Then after the smoker finally left a bunch of people moved into the room above us. There were so many people in that room it sounded like they were dropping bowling balls on the floor/my ceiling all day and night. This lasted a week. When I complained one of them came down and pounded on my door like how dare I complain. Haha. They (room above me) would also stay up all night partying and making noise. To the hotels credit, I was eventually moved to another room where I didn't have any more issues for my remaining stay.
(4) I have yet to receive my reward points for my stay.
Liked: The location and the staff was friendly
I wouldn't stay here again only because of the hotel policy (entire stay hold being placed on my credit card). I don't fault the hotel for the guests.
July 25, 2014
Rated 5.0 out of 5.0 by Square Wheels Comfortable room with many facilities
Excellent: Spacious, comfortable ... laundry room, food, fitness, etc.
July 7, 2014
Rated 5.0 out of 5.0 by JH17 Great Staff and Stay!
The front office staff was Great! Katie, Princess, and David were so friendly, helpful, and made my lengthy stay a relaxing home-like experience. I will stay again in the future. Rooms were large and comfortable. The bed mattress was better than mine at home. The staff made the difference. Great price for great value.
June 8, 2014