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Rated 4.6 out of 5 by 45 reviewers.
Rated 5.0 out of 5.0 by Brilliant Stay/Location Excellent location, friendly staff, comfortable room/bed. Park and fly facility brilliant. August 8, 2014
Rated 5.0 out of 5.0 by Hospitality at its Finest! I would like to thank the wonderful front desk staff for the amazing hospitality services! I work and have a Masters in the Hospitality field and I must admit that the front desk staff was great. In addition, the room was nice, comfortable and modern. And shot out to David for letting me use the cookie oven to bake my homemade can you get service like this! Keep doing an excellent job Washington-Dulles Herndon Candlewood staff. August 7, 2014
Rated 2.0 out of 5.0 by No frills hotel Not a bad hotel, but nothing fancy. Rooms were clean, but basic and my A/C was not turned on prior to arrival at 11pm on a hot, rainy night. July 28, 2014
Rated 5.0 out of 5.0 by great staff Excellent staff , personable and friendly, rooms are clean and well kept, July 27, 2014
Rated 2.0 out of 5.0 by Smoke and Noise filled nights I have over 1.200 IHG stays and know a good hotel from a bad one. This hotel is average. Problems: (1) At check- in despite my strong objections a hold was placed on my credit card for the entire 37 day stay. That was well over $3,000. I've stayed at many Candlewoods and this is the only time I essentially had to pre-pay the entire amount upfront. I should have received a much better rate given I essentially had to pre-pay. (2) I was not recognized as a Platinum member nor was I given the choice between a gift or points at check-in. (3) Over my stay I experienced sleepless nights due to smokers in the room below us. That lasted off and on for a 2 week period. Then after the smoker finally left a bunch of people moved into the room above us. There were so many people in that room it sounded like they were dropping bowling balls on the floor/my ceiling all day and night. This lasted a week. When I complained one of them came down and pounded on my door like how dare I complain. Haha. They (room above me) would also stay up all night partying and making noise. To the hotels credit, I was eventually moved to another room where I didn't have any more issues for my remaining stay. (4) I have yet to receive my reward points for my stay. Liked: The location and the staff was friendly I wouldn't stay here again only because of the hotel policy (entire stay hold being placed on my credit card). I don't fault the hotel for the guests. July 25, 2014
Rated 5.0 out of 5.0 by Comfortable room with many facilities Excellent: Spacious, comfortable ... laundry room, food, fitness, etc. July 7, 2014
Rated 5.0 out of 5.0 by Great Staff and Stay! The front office staff was Great! Katie, Princess, and David were so friendly, helpful, and made my lengthy stay a relaxing home-like experience. I will stay again in the future. Rooms were large and comfortable. The bed mattress was better than mine at home. The staff made the difference. Great price for great value. June 8, 2014
Rated 5.0 out of 5.0 by Great service & easy airport access Really liked the pillows and food kitchen variety to choose from and the loan a book access. Above all, the ability to park and fly at no additional charge while attending an out of state conference. June 2, 2014
Rated 5.0 out of 5.0 by Great front desk staff You'd be hard pressed to find a friendlier or more helpful front desk staff. I've stayed here before and they seem genuinely nice and friendly. The property is your "typical" Candlewood. Comfortable, easy to stay in, very functional. A little limited by what's nearby but by no means remote. No negatives. April 29, 2014
Rated 5.0 out of 5.0 by Excellent, As Always The staff are absolutely wonderful, and always go out of their way to make me feel welcome. My favorite Candlewood! April 11, 2014
Rated 5.0 out of 5.0 by Clean, Comfy and Safe A clean, comfortable hotel in a very safe area near DC, with a friendly staff and a lot of free amenities like a laundromat, exercise room and business center with a pc and printer. There is also free parking, and the Vienna metro station is only a short drive away. Although it's next to the airport, it's very quiet. There are plenty of good places to eat nearby and some of them deliver to the hotel. The room and bed were comfortable and I liked having a refrigerator with an ice maker. I didn't cook, but the kitchen had everything you would need to feed yourself if you were so inclined. I didn't use the coffee or coffee maker in the room because there was always fresh coffee available downstairs. They will make up the room for you everyday if you request it, but since I don't have a maid who cleans up after me at home, I was okay with no daily housekeeping. There was a trash can at the end of the hall and fresh towels, linens and toilet paper available at the front desk. April 3, 2014
Rated 4.0 out of 5.0 by good value and service Have stayed at Candlewood in Herndon many times while traveling on business. Generally stay a week at a time. Staff is always friendly and helpful! Rooms are good sized. Beds are comfortable. Nice to have Candlewood cupboard for sundries. Good value for the money! March 12, 2014
Rated 5.0 out of 5.0 by Wonderful week in MD I really enjoyed my 3 evenings at candlewood. The room was great sized and very comfortable with the kitchenette. the elevators were swift, which is always appreciated. I had no issues and the staff was very, very friendly. February 24, 2014
Rated 3.0 out of 5.0 by no perks for platinum members At least offer a free breakfast or more than just a soda for IHG platinum members! January 30, 2014
Rated 5.0 out of 5.0 by SITE SEEING Good Bed friendly staff good location for my needs reasonable price December 30, 2013
Rated 4.0 out of 5.0 by Comfy and great service Would definitely recommend to friends and family Nice stay December 11, 2013
Rated 5.0 out of 5.0 by Great value and excellent location My husband and I, who were married on October 12 of this year, came here for a long weekend getaway. I arrived on Tuesday night and he got there Wednesday morning. Katie was there to check me in and she was so kind and helpful. Anytime we needed anything, she was very helpful, friendly, and always smiling. The room was lovely. Everything was very clean. The bed was very comfortable. The bathroom was big with a great tub. We really liked that we had a stocked (appliances, dishes, cookware) kitchen and the fact that we were able to save money by cooking in our room instead of eating out all the time. After we were there, we learned that this is a place that is often used for long term stays. The only thing that would have been better would have been to have an oven instead of a dishwasher. I think that would be a definite perk, especially since many people are there for extended stays. We were just there for 5 nights and we would have used an oven if there had been one, but we didn't need to use a dishwasher. This was a nice location - out of the way - but close to everything. Check-out was at noon, but my husband's plane wasn't leaving until 9pm. We asked Katie at the front desk about a later check out time, and she was very accommodating. The front desk also has free videos, DVD's, and books to borrow for entertainment. We had a great belated honeymoon and we do plan on coming back to DC sometime and this is definitely a place that we would stay in again. December 5, 2013
Rated 1.0 out of 5.0 by Gross We were looking for a fun night away from the kids for our anniversary. When I went to the bathroom, I noticed something strange. On the bathtub ledge hung the bathmat, normal. On the bathmat was a wad of toilet paper. What could it be? We carefully opened it up and found a used dirty wrapped sanitary napkin. How disgusting!!!! What would that be doing in our clean room? It was late and from what we were told, the desk would be closed. They are open 7 am to 11 pm. As we looked further to inspect the room, we discovered a half-eaten tub of ice cream. So many questions come to mind. Was our room actually clean? You hear stories of hotels only surface cleaned. How could this have happened? I am horrified. I am just so disappointed, disgusted, angry, upset, weary, saddened, grossed out and mad. November 15, 2013
Rated 5.0 out of 5.0 by Excellent airport location We enjoyed our stay, the hotel is very convenient to the airport as well as some of the sights we wanted to see. We had a ground floor unit, very quiet except for an occasional jet. Staff is very helpful and thorough. Gym and free laundry room which is very unusual and quite the bonus! I would stay here again. October 20, 2013
Rated 5.0 out of 5.0 by good pillows! great staff your staff was very accommodating giving our family 4 rooms together. That made our getting together easier and convenient. When we are visiting again we will stay with you. We have already recommended you to our friends. October 16, 2013
Rated 2.0 out of 5.0 by Old and dated This place was old and dated I won't be staying here again. Staybridge Suites across the street is a much better option. September 29, 2013
Rated 5.0 out of 5.0 by comfy pillows, friendly staff The room was clean and pleasant. The linens were really nice and the pillows were outstanding (which is rare). All staff that I encountered were friendly and smiled. The alarm clock was horrible; I couldn't figure out how to work it. Fortunately they provide wake up calls. Great place. Will definitely stay there next time I'm in the area. September 26, 2013
Rated 5.0 out of 5.0 by Another Great Visit Katie and Princess make me feel like I'm visiting friends when I stay at Candlewood Suites Herndon. August 25, 2013
Rated 5.0 out of 5.0 by Great place to stay in the area! Whenever I have to work in the Washington DC area I usually stay at the Holliday Inn Dulles Expo. Not any more. This property is clean, well located, and the staff are great. I was welcomed warmly when I checked in and each time I had a question I was taken care of. I ended up having to extend my stay at the last minute and they accommodated my request with no problem. July 26, 2013
Rated 5.0 out of 5.0 by Excellent Staff and Service I stayed here while transitioning off a work project. I had my 16 month old with me and we stayed January-May. I was not sure how it would work out but I can't imagine being anywhere else during this time. I felt safe at night coming in after dark with the baby. We were always greeted by either Katie, Princess or Dan. These folks are who make this hotel function on the level it does. Keep up the great the work. I will always make this my top choice when in Northern Va/DC. June 18, 2013
Rated 5.0 out of 5.0 by late nite snack I have only stayed at two Candlewoods but will make every effort to stay with your establishments whenever I travel. I will also reccommend Candlewood to all my friends when I hear of their travel plans. I'm not sure that it was intended (not there the second nite),but there was a bag of MW popcorn sitting right in the MW when we arrived rather late at nite. It was a great quick treat! Thanks! It was kind of hard to find the enterance to the Dulles even after having done it once before. June 13, 2013
Rated 5.0 out of 5.0 by great trip I had a good trip to Herndon and staying at this Candlewood was a pleasure. The staff are very attentive and kind. June 4, 2013
Rated 5.0 out of 5.0 by Outstanding Experience Excellent experience. Comfortable, quiet very friendly & helpful staff. five star all the way! April 11, 2013
Rated 5.0 out of 5.0 by Best Candlewood! Have stayed here already three times this year. Amazing staff and manager!! The entire property is clean, maintained, and the staff is absolutely wonderful and attentive. Will stay here every time I am in the DC area! Highest marks possible in every area!! April 1, 2013
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