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Rated 4.6 out of 5 by 69 reviewers.
Rated 5.0 out of 5.0 by Excellent Property I was very pleased with our rooms. I had a 1 bedroom suite and my 2 colleagues each had their own individual rooms. Beds were very comfortable. An extra touch was the popcorn ready to pop in the microwave. Brandy at front desk was by far superior to any front desk clerk I have met in my many travels. Very helpful and cheerful. The "cupboard" for our breakfast and on the road snacks was fully stocked with everything we could ask for. As a well seasoned travel agent I was surprised at the quality, cleanliness and friendliness of this jewel. I will be recommending this hotel to anyone going to this area. The closeness to the Outback and the Arnot Mall was an added bonus. Keep up this continued professionalism and quality. This hotel is a STAR!!!! July 22, 2014
Rated 5.0 out of 5.0 by Excellent Stay While we only stayed for one night, all in all, it was a pleasurable experience. Karen at reception was wonderful. She was cheerful and helpful. That set the tone for the stay. The only issue that we had was with the air conditioning/heating system. It was quite difficult to regulate the temperature. I'm not sure that I like the "motion detector" sensor setup. This was the first time that I've seen something like that. Most other hotels use the key card method to sense whether the room is occupied or not. Something for consideration July 19, 2014
Rated 5.0 out of 5.0 by Friendly Staff & Great Service Staff provides great service esp Brandy @ front deck. Rates are reasonable and rooms are comfortable & spacious. Love it when they have guest appreciation night. Location is convenient too. This is my weekly home away of home so thank you for making me feel welcome!!! July 18, 2014
Rated 5.0 out of 5.0 by The best Horseheads is very well located to the fingerlakes and Watkins glen Near Corning Glass etc Also near the malls for shopping, retail and restaurants. The place itself AOk. Well managed and the suite very nice with TV, furniture, desk kitchen, refrigerator. I liked the commissary with honor system for a bagel 24/7. July 9, 2014
Rated 5.0 out of 5.0 by Quiet Stay Excellent and quiet stay. Location behind large shopping center. Coffee was excellent and small in store shop was good. This my second time staying at Candlewood Suites and I would choose them over other hotels when given a choice. Thank you. July 9, 2014
Rated 5.0 out of 5.0 by pets welcomed The staff was helpful and friendly, the room was clean and comfortable and our dog was welcomed. July 6, 2014
Rated 4.0 out of 5.0 by Great Service but bugs!! I stayed there for a month for business reasons. I received great customer service and the staff are very friendly. One unpleasant thing was that there were a lot of bugs in my hotel room and it was not cleaned thoroughly prior to my stay. I am deathly afraid of spiders, so encountering them in the bathroom was not my favorite part. And I am missing my bracelets, which were there before leaving for work, when i came back, the bracelets were missing. Other than that, I think the staff is very genuine and courteous. I would recommend this hotel to anyone especially those are family oriented. July 5, 2014
Rated 5.0 out of 5.0 by confortable, clean and friendly associates We stayed at Candlewood/Horseheads for the second half of our annual vacation, picking an area to really travel thru. This was our first time with Candlewood and what a pleasant surprise...from the little welcome package to the personal note from the manager and the fabulous room with everything we needed for a week's was like living at home. After a day of sightseeing, my husband was happy to get back to put his feet up in the lounge chair, grab a soda from the fridge and watch TV. We had everything we needed and if we needed more towels, soap etc all we needed to do was ask. Everyone there was so friendly ....we loved it and will be looking for another Candlewood when we do our next adventure. Great job people! July 2, 2014
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