Rated 4.5 out of 5 by 92
Rated 2.0 out of 5.0 by Nancyb3 Stay
The hotel was clean and staff was very friendly and efficient but we complained of noisy people above us and the noise did not stop. Therefore we did not have a good nights sleep.
I also think at this price a free breakfast is the norm.
September 9, 2014
Rated 5.0 out of 5.0 by Boopippy Very nice staff, great service
We stayed just one night due to time limitations, but would definitely come back when visiting this area. The staff was very friendly, and accommodating! Great idea about the lending lockers.
September 4, 2014
Rated 4.0 out of 5.0 by or32 Friendly and efficient service
All employees were friendly and helpful. I do not have complaints.
September 4, 2014
Rated 5.0 out of 5.0 by GJM59 Great hotel, reasonable price, excellent staff
We really enjoyed our stay at this hotel during our Finger Lake area vacation. The check in staff - Brandy and Adam were excellent - they helped us modify our reservation as our son, who was going to join us with his dog, could not. Brandy helped us change from two suites to one and also found a roll away cot.
The kitchen facilities were nice, room was clean and well supplied. No problems what so ever.
For a short period of time, the pass key machine broke and they had to use master pass for all guests, but it was really more work for them then the guests. The problem got resolved within hours and for our "inconvenience" they offered small gift certificate to use in cupboard to buy small snacks etc., Very nice of them.
September 4, 2014
Rated 5.0 out of 5.0 by winnie22 needed a bed
I stayed here twice before this visit. This time I just needed a bed and bathroom for about 7 hours. I always had good experiences there before.
August 29, 2014
Rated 3.0 out of 5.0 by MichaelT100 Room was ok, but temperature hard to control
The room was very nice. But has one of those A/C-Heater units that alternates hot then cold all night long- we did not sleep well. Also, they allow pets here. This is nice if you have a pet, but not nice if you have allergies.... I don't know if you can get a "pet-free" room.
August 27, 2014
Rated 3.0 out of 5.0 by Feldownsum Candlewood Suites
Was disappointed when I heard a front desk associate offer another guest a rate that was $20/night cheaper than the rate I was paying and I stayed three nights...=$60 over payment...unsure if I will return... was truly bubble busted when this happened...
August 27, 2014
Rated 5.0 out of 5.0 by ziggyM Clean, convenient, and comfortable
My wife and I were very pleased with this hotel during our recent overnight stay. We were greeted promptly and courteously by the front desk attendant, check in was a breeze. There was an appreciation table set up in the lobby with a nice selection of offerings. The room was spacious, and nicely appointed, and included a recliner. The full size refrigerator was a nice plus as well. Although we didn't use the kitchen other than the refrigerator, it would be really welcome for a longer stay, While the entire suite was spotless, my wife and I we really pleased with the cleanliness of the bathroom. The location is convenient to the interstate, local restaurants and shopping. We would definitely stay here again when in the area.
August 23, 2014
Rated 5.0 out of 5.0 by Happy 20th anniversary Wonderful stay
One of the best trips we've had. We drove a long way and arrived to find a nice, clean and comfortable suite. We didn't plan to stay twice, but had a last minute change in plans and contacted this property last minute. They were very helpful. We didn't quite get the same rate as our previous stay(two days earlier), but was still reasonable. Plus, this hotel is certainly worth the extra. The Tuesday customer appreciation meals just made it even better! NICE JOB CANDLEWOOD
August 23, 2014
Rated 5.0 out of 5.0 by nascar fan47 Comfortable bed and great service
My wife really liked the full size fridge and microwave. The suite was large, very roomy.
Loved the comfortable bed. The hotel was close to attractions. The laundry facilities where great.
August 21, 2014
Rated 4.0 out of 5.0 by Cuts Clean and quiet
The unit was clean and quiet with lots of room. The bathroom was very nice and the kitchen facility had everything that we required.
August 20, 2014
Rated 5.0 out of 5.0 by ********* Best of the best
This Candlewood is the best I have stayed at. I stay in hotels 250 - 300 nights a year and the majority are IHG properties. Many Candlewoods. This one went above and beyond the normal Candlewood. HIGHLY RECOMMEND!!!!!!!!!!!!!!
August 11, 2014
Rated 4.0 out of 5.0 by Horsin Around On the Road again
We were greeted by a very nice associate at the front desk. The hotel looked very nice on the outside, and was relatively very clean on the inside. Overall we had a good experience at the hotel. We were just a little surprised that the hotel seemed to be built very sloppily. The doors in our room didn't lock or close, namely the closet and the bathroom doors. They seemed like it was a rush job by whatever contractor did the job. More of what you'd expect at a cheaper motel.
August 10, 2014
Rated 5.0 out of 5.0 by Dog Dave Pet friendly, Happy Dog,Happy Wife
First time traveling with my dog. The staff and facilities made it a home away from home for all of us.
August 6, 2014
Rated 4.0 out of 5.0 by jpmr3 Made my move more enjoyable
Moving from WI to MA and was planning to attend the Corning glass museum. This location was in walking distance to an Outback Steakhouse (a favorite of mine when I travel overnight). Location was convenient, clean and comfortable. Front desk was very attentive and quick in getting me settled and enrolled in IHG.
August 6, 2014
Rated 5.0 out of 5.0 by Lovethislocation Excellent location
Love this location. Fantastic stay here. Right where we need to stay. Amenities perfect for us.
July 31, 2014
Rated 5.0 out of 5.0 by Mitzy570 Excellent Property
I was very pleased with our rooms. I had a 1 bedroom suite and my 2 colleagues each had their own individual rooms. Beds were very comfortable. An extra touch was the popcorn ready to pop in the microwave. Brandy at front desk was by far superior to any front desk clerk I have met in my many travels. Very helpful and cheerful. The "cupboard" for our breakfast and on the road snacks was fully stocked with everything we could ask for. As a well seasoned travel agent I was surprised at the quality, cleanliness and friendliness of this jewel. I will be recommending this hotel to anyone going to this area. The closeness to the Outback and the Arnot Mall was an added bonus. Keep up this continued professionalism and quality. This hotel is a STAR!!!!
July 22, 2014
Rated 5.0 out of 5.0 by acbodi Excellent Stay
While we only stayed for one night, all in all, it was a pleasurable experience. Karen at reception was wonderful. She was cheerful and helpful. That set the tone for the stay.
The only issue that we had was with the air conditioning/heating system. It was quite difficult to regulate the temperature. I'm not sure that I like the "motion detector" sensor setup. This was the first time that I've seen something like that. Most other hotels use the key card method to sense whether the room is occupied or not. Something for consideration
July 19, 2014
Rated 5.0 out of 5.0 by nlds Friendly Staff & Great Service
Staff provides great service esp Brandy @ front deck. Rates are reasonable and rooms are comfortable & spacious. Love it when they have guest appreciation night. Location is convenient too. This is my weekly home away of home so thank you for making me feel welcome!!!
July 18, 2014
Rated 5.0 out of 5.0 by not easy The best
Horseheads is very well located to the fingerlakes and Watkins glen
Near Corning Glass etc
Also near the malls for shopping, retail and restaurants.
The place itself AOk. Well managed and the suite very nice with TV, furniture, desk kitchen, refrigerator.
I liked the commissary with honor system for a bagel 24/7.
July 9, 2014
Rated 5.0 out of 5.0 by Sego Quiet Stay
Excellent and quiet stay. Location behind large shopping center. Coffee was excellent and small in store shop was good. This my second time staying at Candlewood Suites and I would choose them over other hotels when given a choice. Thank you.
July 9, 2014
Rated 5.0 out of 5.0 by pao1 pets welcomed
The staff was helpful and friendly, the room was clean and comfortable and our dog was welcomed.
July 6, 2014
Rated 4.0 out of 5.0 by nav25 Great Service but bugs!!
I stayed there for a month for business reasons. I received great customer service and the staff are very friendly. One unpleasant thing was that there were a lot of bugs in my hotel room and it was not cleaned thoroughly prior to my stay. I am deathly afraid of spiders, so encountering them in the bathroom was not my favorite part. And I am missing my bracelets, which were there before leaving for work, when i came back, the bracelets were missing. Other than that, I think the staff is very genuine and courteous. I would recommend this hotel to anyone especially those are family oriented.
July 5, 2014
Rated 5.0 out of 5.0 by TT14 confortable, clean and friendly associates
We stayed at Candlewood/Horseheads for the second half of our annual vacation, picking an area to really travel thru. This was our first time with Candlewood and what a pleasant surprise...from the little welcome package to the personal note from the manager and the fabulous room with everything we needed for a week's stay....it was like living at home. After a day of sightseeing, my husband was happy to get back to put his feet up in the lounge chair, grab a soda from the fridge and watch TV. We had everything we needed and if we needed more towels, soap etc all we needed to do was ask. Everyone there was so friendly ....we loved it and will be looking for another Candlewood when we do our next adventure. Great job people!
July 2, 2014
Rated 4.0 out of 5.0 by Upstate15 Nice hotel
Nice hotel. Very clean. Wish HBO would have not been scrambled.
June 30, 2014
Rated 5.0 out of 5.0 by WordsInk Wonderful home away from home!
This was my first time in a Candlewood Suites hotel and I will definitely use them in the future. Having a kitchen with all kitchen supplies there (or available to borrow) was great, and the Candlewood Cupboard was terrific, allowing us to purchase items for breakfast and snacks right there in the building. We were also impressed with the wonderful staff who all, without exception, were friendly and helpful, no matter what time of day we saw them!
June 30, 2014
Rated 5.0 out of 5.0 by Auntie12 Stayed 4 nights
The unit and common area were clean and modern. The staff was friendly and made every effort to make our stay a pleasant one. We had one small problem with the dishwasher and that was addressed the following day when the maintenance person returned from having the weekend off.
June 27, 2014
Rated 5.0 out of 5.0 by Mew2 Loved it all
What a great find! Head and shoulders above everyone else around. I'll be back-and I'll tell others, too.
June 26, 2014
Rated 5.0 out of 5.0 by BimmerDob Pet Friendly location hear Watkins Glen track
A 25min drive to the WGI gate from hotel. Well lit parking area for overnight trailer storage / parking.
June 23, 2014
Rated 4.0 out of 5.0 by RIDad VERY Accomodating!!!
We were here for a graduation and had 3 rooms reserved. The staff was very accommodating with a late checkout due to the graduation as well as making sure all our needs were met....from the front desk to housekeeping!
One of the members of the party was a diabetic that had to keep items cold and eat regularly so the kitchen suite was a great thing to have...we will stay there again as I still have one more in college in the area!
June 22, 2014