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Rated 4.6 out of 5 by 66 reviewers.
Rated 5.0 out of 5.0 by Stayed 4 nights The unit and common area were clean and modern. The staff was friendly and made every effort to make our stay a pleasant one. We had one small problem with the dishwasher and that was addressed the following day when the maintenance person returned from having the weekend off. June 27, 2014
Rated 5.0 out of 5.0 by Loved it all What a great find! Head and shoulders above everyone else around. I'll be back-and I'll tell others, too. June 26, 2014
Rated 5.0 out of 5.0 by Pet Friendly location hear Watkins Glen track A 25min drive to the WGI gate from hotel. Well lit parking area for overnight trailer storage / parking. June 23, 2014
Rated 4.0 out of 5.0 by VERY Accomodating!!! We were here for a graduation and had 3 rooms reserved. The staff was very accommodating with a late checkout due to the graduation as well as making sure all our needs were met....from the front desk to housekeeping! One of the members of the party was a diabetic that had to keep items cold and eat regularly so the kitchen suite was a great thing to have...we will stay there again as I still have one more in college in the area! Thanks.... June 22, 2014
Rated 4.0 out of 5.0 by Great Customer Service My stay was positive as always except my room key failed to work on 3 different occasions during my 4 night stay. The staff was always generous and more than willing to help but being on the top floor it was a bit inconvenient making multiple trips to get my key card rewiped. June 18, 2014
Rated 5.0 out of 5.0 by comfortable room and great service We had a great experience at your hotel. We had a very comfortable room and the atmosphere was wonderful. Thanks June 17, 2014
Rated 4.0 out of 5.0 by very nice Everything was wonderful, I would stay again and recommend this to others I only had issues with the internet, it would not allow me to connect sometimes I wish they had a continental breakfast but having kitchen in the room was nice if we were staying for several days There was nice patio with table chairs and a covered area with a grill that we all hung out at and had a nice dinner with the team June 16, 2014
Rated 5.0 out of 5.0 by Exceptional Stay We were exceptionally pleased with our stay. Our room and bathroom were clean, towels were a very nice size and weight, linens were quality, bed was very comfortable....and we liked it so much that we stayed a second night to continue the local touring. The front desk was more than accommodating when we requested to stay a second night.. This has become our new favorite hotel chain. June 11, 2014
Rated 5.0 out of 5.0 by Great value and great service Was a nice suite for the money. I would stay here again. June 11, 2014
Rated 4.0 out of 5.0 Breakfast I think for the money your hotel should include a breakfast like other major chains do. This would make a more enjoyable stay June 10, 2014
Rated 4.0 out of 5.0 by Great room/Need maid service While we found the room to be fine, we felt that it would have been desirable to have daily maid service. We only stayed 2 nights but would have preferred having fresh towels changed in the room daily. We were able to get new towels at the front desk without a problem, but from a convenience standpoint, we do appreciate maid service. Other than that we found the facilities of Candlewood to be very good. June 5, 2014
Rated 4.0 out of 5.0 by For our trip to Watkins Glen Hotel was slightly farther from the Glen than anticipated. But after arriving we did not see any other major hotels closer to the Watkins Glen area. If we had to stay a second night I would have asked for a different room with perhaps a newer mattress. It was difficult and I can sleep on the floor with no problem. But we endured and had a nice time visiting the wineries and Watkins Glen. June 4, 2014
Rated 5.0 out of 5.0 by friendly staff, beautiful suite, peaceful The staff was very friendly and helpful. The room was comfortable. It was a very peaceful and pleasant stay. June 4, 2014
Rated 5.0 out of 5.0 by Candlewood Elmira As a new hotel in the last several years the stay was great and the front desk attendant even better. She provided excellent service when inquiring about local eateries for a large group. We were very pleased with our stay! May 31, 2014
Rated 5.0 out of 5.0 by Great customer service! I am a bit of a road warrior and I must say this hotel provided the best customer service I've experienced. My flight was delayed, so I called to let the hotel know that I was going to be late. When I arrived at 4:00 am, the front desk agent was expecting me and quickly checked me in. When I asked for a recommendation for a taxi for the following day, the agent arranged the taxi for me. A few days later when I asked if there was a shuttle to the airport, the manager drove me herself. Wow! I'll be staying there again on my next visit to Horseheads. Also, the bed was comfortable and the cupboard was very convenient, with a nice selection of personal items and breakfast items. May 18, 2014
Rated 5.0 out of 5.0 by Extremely well run hotel The hotel was one of the nicest and cleanest hotels that I have stayed at in a long time. The staff was very knowledgeable and courteous. Definitely stay here if you are in the area. April 30, 2014
Rated 5.0 out of 5.0 by Front Desk Very Helpful Short notice visit - 2 stays within the same week. The front desk was helpful and very friendly! April 1, 2014
Rated 5.0 out of 5.0 by Candlewood March 3- helpful front desk I checked in very late (1:15AM). Night attendant was pleasant and efficient.. She provided me with a nice bag of refreshments, and cookies were at the counter as well. I did not have time to do much more than go to bed, but room was comfortable and large. Wake up call timed as requested, and checkout was a breeze. Convenient to airport, shop[s, and restaurants (Outback within walking distance). Overall, very pleased with the value and service. March 7, 2014
Rated 5.0 out of 5.0 by Beautiful spacious rooms My sister and I enjoyed our stay at this hotel. We joined family to watch our niece Katie play hockey for Elmira College's "Soaring Eagles" at the Domes. They won their games, "Go Elmira". My family and I had a wonderful experience in beautiful Horseheads. It's a lovely drive from Toronto, along the lake, with the rolling hills. And to top it off, we enjoyed our stay at Candlewood. We loved the beautiful clean rooms, comfortable beds, full-size kitchen and new carpet. Also, the bathroom towels were soft and fluffy. We liked that the location is close to restaurants and shops since we didn't know the area. We appreciated the friendly staff who were very helpful. We will definitely stay at Candlewood Suites again, the next time we visit your area. March 2, 2014
Rated 4.0 out of 5.0 by Loved that dog was welcome We were very appreciative to stay a hotel that welcomed pets. The room and hotel was new, clean, and room was very comfortable. Price was very reasonable. We have absolutely no complaints about this hotel. We will definitely return. February 26, 2014
Rated 4.0 out of 5.0 by Friendly Staff, great location When booking my room w/Brandy @ the front desk she made sure that I received the room type requested as I was traveling with my pets. She was very polite and knew what she was doing. I have stayed at the property in the past and in comparison my bathroom and kitchen are could have been a bit cleaner. Pillows are very comfortable however the mattresses are very uncomfortable. Overall my stay was good and I will stay here again when in the area. February 25, 2014
Rated 3.0 out of 5.0 by Recent Stay We just stayed at this location on Sunday 2/16/14. Room was large with kitchen area, recliner, two queen size beds, clean. Friendly desk staff. Outback Steak House directly next door, which worked great for us after a long day. Negatives, the family next to us in room 330 the husband and wife decided they were going to argue at 1-2am in the morning, young child started crying... Walls in hotel are paper thin so that kept my wife and I awake for a couple of hours. Pillows are like marshmallows. February 20, 2014
Rated 5.0 out of 5.0 by Very Friendly Staff My stay at the Candewood was very comfortable. Rooms were spacious and the staff was very helpful. The room was very clean and also had a full Kitchen with dishes provided. I would highly recommend this hotel to anyone traveling to the area. December 19, 2013
Rated 5.0 out of 5.0 by Great pet friendly hotel The staff at this hotel are exceptionally friendly,polite and professional. As a new pet owner I was apprehensive about bringing our dog to a hotel but staff made us feel welcome and answered my questions promptly. We visited on thanksgiving and when I was in the lobby at 3AM to meet my daughter for black friday shopping I found the attendant at the front desk to be cheerful and wide awake ! The rooms are spacious and clean !! Great stay December 2, 2013
Rated 5.0 out of 5.0 by bgriffin Lovely room...coffee maker, refrigerator, microwave, TV with DVD player, very comfortable bed, plenty of room...great location...excellent price! November 21, 2013
Rated 4.0 out of 5.0 by Some things could improve Stayed one night and loved the space and full kitchen and desk area. plenty of room for my son to play. Bathroom was clean, plenty of linens. the popcorn for microwave was a nice touch. cons: dishes were put away dirty: spoons, cups, bowls, pan on stove all were dirty in spots and more attention to the detail of making sure they are clean for the next guest would have been nice. We left the room survey for the manager, but to date no one has called to talk about it. Also, the room had flies. There were at least a dozen live flies flying around and mostly they stayed on the windows, but yuk! We had paid for the 'suite' experience and had to kill flies..now if we had rented a cabin I would have expected it. And still, no call from the property manager. The 'cupboard' did not have regular milk for cereal we had purchased although they had chocolate milk....... Overall it could have been alot worse, the bed was very comfortable with plenty of pillows to choose from and the pull out was actually not bad, the springs didn't poke through, so that was a PLUS if you had need for an adult to sleep on the pullout. November 19, 2013
Rated 5.0 out of 5.0 by Outstanding staff Besides being clean and having very good amenities, your staff is outstanding. Everyone is very friendly, greeting me by my first name upon check-in, and always very accommodating to my needs. Thanks! November 18, 2013
Rated 5.0 out of 5.0 by Staff works extra hard for you I always like this place. I asked the front desk for a replacement frying pan for the kitchen as mine wasn't non stick and was giving me trouble. I was taken care of in less than 5 minutes! That was really great service when you consider it was 9 o'clock at night.. They always do extra for you here. November 3, 2013
Rated 5.0 out of 5.0 by Visiting We were visiting my daughter in Elmira. Great customer service! October 29, 2013
Rated 5.0 out of 5.0 by Great Place To Stay We stayed on night on Oct 19th 2013. The room was much more than expected with a dishwasher and stove top,full size refrigerator and microwave. Definitely would and hope to stay again!! October 23, 2013
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