Rated 3.9 out of 5 by 39
Rated 3.0 out of 5.0 by KRKR4U Sleep
Worse night's sleep in a hotel in over 25yrs. Remove the mattress pillow cover. mattress was like a hammock. TERRIBLE!
Won't stay at this Candlewood again unless I have a guarantee of quality mattress. Been staying at this Candlewood for five years when we visit family in area.
November 27, 2013
Rated 3.0 out of 5.0 by Strobe59 room was nice
I asked for extended stay rate and got it because I had planned on staying at least 30 days but once I drove into the office 38 miles away I know I couldn't make that drive everyday for 30 days so I made other arrangements and without notifying me they changed my room rate because I wasn't staying as long as I originally planned. It would have been nice if someone would have explained that to me.
November 25, 2013
Rated 5.0 out of 5.0 by Mikehuey Fantastic
Thank you for doing such a great job at making my stay at your place a home when I'm away from my home.
Have a great week.
November 18, 2013
Rated 4.0 out of 5.0 by Galations Good value & location
Glad we chose to stay here again. It has great value. I like the location by the lake, nice walking trails, nice people in adjacent office and residential area, the availability of 2 BBQ grilis, free newspaper, availability of computer & printer, gym, free washer/dryer, helpful staff, etc..
November 14, 2013
Rated 2.0 out of 5.0 by Buckeye2 Needs more attention to detail. Not very accomodating for disabled.
We stayed at this facility for two nights to attend a wedding in the area for one of our children. Upon arrival the first thing that I noticed was that there was not much handicapped parking for such a large hotel and there were a lot of cigarette butts on the ground right in front of the entry door.
I specifically requested a room away from noise (children, parties, dogs, etc.) as we are both very light sleepers. The person at the desk assured me that it wouldn’t be an issue, that he had us on the ground floor, right around the corner from the office (looking back, I should have gone with my first instinct and asked to be relocated to a room away from the front of the hotel) the entry door to the room had quite a significant gap around it, so much that you could hear everything in the hallway as well as the employee break room which was right across the hall from our room and light was clearly visible from the hallway.
The room had paper thin walls and the person in the next room seemed to be suffering from an extreme smokers cough… they coughed, choked, etc., all night long and we got to hear it all; the desk chair looked as though a dog had been chewing on it; (pic attached); when opening the closet door it hit the entry door closure hardware, so you couldn't get all the way into the closet; the microwave was unplugged, which after some maneuvering, we were able to get plugged back in; the refrigerator was turned down so low that it wasn’t cold at all; we booked a room for 2 adults, towels & wash cloths were only in the room for 1 person. Most of the above I was just going to chalk up to “it’s an inexpensive hotel, reasonably clean, it’s only for 2 nights…. make the best of it”, however…. upon returning to our room on the 2nd night, we discovered after about 10 minutes that someone/thing in the room above us seemed to be running back and forth, bumping into the walls, repeatedly. It sounded almost like either very large dogs had been left unsupervised in the room and they were just running around bumping into things or there were kids up there just going nuts running around / jumping on the bed, etc. This continued for over half an hour, so I finally went to the desk to ask them to address it. I was polite, stated the problem and asked them to call the room or send someone to the room to address the issue. They both looked unsure of what to do and never actually said they were going to do anything. No real reply to the issue and no change in the noise level, until after 3am, when I’m guessing whoever or whatever was making the noise collapsed or passed out.
In the morning we were up early and ready to get out of there, since we got so little sleep. I went on the hunt for a luggage rack to load all of our things on and take to the car but the ONE rack that I had to hunt down the day we arrived (no one at the desk offered to get one for us# was not where it was supposed to be and when I asked at the desk for assistance, was told to go look in the place I had just came from. When I told them I'd already looked there, she said "Well, I don't know what to tell you, that's where it should be"... REALLY!? Where's the customer service?
I was so looking forward to the stay, from the pictures it looked like it would be a great place and the reviews for the most part were great #after the remodel# but I was really disappointed when we left there.
November 11, 2013
Rated 5.0 out of 5.0 by Geenma geenma
the stay at this motel was the most enjoyable of our 2 week vacation. It felt just like home. the evening person at the desk, Sarah , was wonderful. She is truly an assest to your chain of motels. the room and amenities were excellent and our stay was very relaxing . It is ideal for families and older adults. We would definitely stay here again.
November 6, 2013
Rated 5.0 out of 5.0 by Cork48 Great bed and staff
We had a wonderful stay at Willow Grove-Philadelphia Candlewood Suites. I don't think I have ever stayed in a place as accommodating as this one! And, Tammie was a real sweetheart. Just want to thank all of you who made our stay fantastic. No bother and we felt very at home. We would recommend this to all we know.
November 1, 2013
Rated 2.0 out of 5.0 by RS2215 Not sure what happened
I have stayed at this hotel several times before. I'm not sure what happened this time. Upon reserving the room I asked to be on the top floor and for extra towels. I didn't get the floor request but there were extra towels. On my third/fourth day I went to get towels from the front desk and was told they ran out? I have never heard of that before and I never once saw housekeeping the entire time of my stay. My room was clean but I was put all the way at the end and from what it sounded like near a boiler room or something. Because I could hear what it sounded like a heater going off and coming back on. As I stated I have stayed here several times before but this time was not pleasant at all. I'm not sure if Management has changed or what happened. I like the location of this hotel and will give it another stay hopefully it will be a better experience next time.
October 24, 2013