English
Philadelphia-Willow Grove
Book online or call:
1 877 CANDLEWOOD (877 226 3539)
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Hotel Contact Information
Hotel Front Desk: 1-215-3289119
Hotel Fax: 1-215-3289391
Hotel Fax: 1-215-3289391
Rated 3.6 out of 5 by 15
reviewers.
Rated 5.0 out of 5.0 by James19 Large rooms & very courteous staff
We only stayed for one night but were very satisfied with everything. The staff provided great information regarding a place to eat and we even got a 20% discount by showing our room key. In the morning trhey directed us to a great breakfast place and again we received a 10% discount by showing our room key. We would absolutely stay here again.
May 12, 2013
Rated 4.0 out of 5.0 by topchap I was pleased.
I stayed here for five nights on the spur of the moment. It was quiet, comfortable, clean. There was almost no outside noise. No rowdiness from other guests. The bed was comfortable, the room spacious. There were not many things in the kitchen, but I did not need any. There was a very convenient walking trail that started just outside the hotel door. I was more than pleased with my stay.
April 19, 2013
Rated 4.0 out of 5.0 by BT22 Comfortable
Place is clean, usually quiet and near the job. It is nice to have a fridge and microwave.
A car is a must to travel to restaurants, they are varied and plentiful.
There is a walking path just out the back door.
Fitness center - couple of tread mills, bikes, an elliptical and a universal. Free laundry, machines are nice – 5 washers, 6 driers. Wireless is adequate, can be slow at night.
As Platinum DON'T expect an upgrade, Stayed here 3 nights a week, twice a month for 10 months. Not a single upgrade offered (even the week before Christmas when the place was empty).
Night check-in, always recognized as Plat. and offered a spin of the ‘prize’ wheel. Day time check-in, recognition was sporadic along with the offered spin.
April 15, 2013
Rated 5.0 out of 5.0 by Linda712 Great experience
Have stayed here several times when visiting in the Hatfield/Horsham area. Roomy room, full size fridge. Pillows are a little to soft. Have stayed in the Quakertown area for a lot more and room was really bad (mouse poop). Not here, this place is a great getaway and the price, Wow, can't beat it
April 6, 2013
Rated 5.0 out of 5.0 by Bruce26 Superior customer service with great value...
I was more than a bit pleased by the warm welcome and friendly staff. Honestly, the customer service was better than you receive from hotels costing 3-4 times the price of what I paid at Candlewood. You really can't put a price on superior customer service, and these guys know how t do it!!
March 6, 2013
Rated 1.0 out of 5.0 by Hawkeye2001 DO. NOT. STAY. HERE.
We called this "hotel" to confirm our reservation two hours before we arrived. When we got there, the rude front desk person (same one we spoke to on the phone) said there was no record of our reservation and they were fully booked! We argued with them for 30 minutes and when they realized we weren't going to leave they suddenly "found" a smoking room "that they were doing us a favor" by letting us have. Actually, that room smelled better then the rest of the hotel.
The room was clean, but all the furniture was old and uncomfortable. The couch was visibly sagging in the middle and the bed was total torture.
Don't waste your time asking anyone for an extra towel or pillow, because you will never get it no matter how many times or people you ask.
To add insult to injury they never credited us for our Priority Club points. We've been members for almost 20 years and have never been to an Intercontinental Hotel with such rude staff, deplorable conditions, and then refuses to give us the points we earned.
Don't be fooled when the manager makes a response to this review with apologies. It doesn't take a genius to figure out that after 4 bad reviews in a row that he and the staff don't care about the guests and are just trying to look good to their corporate bosses,
February 2, 2013
Rated 1.0 out of 5.0 by ruthb Don't go there
On a recent holiday trip, I stayed at Candlewood properties in several different locations. For the most part, I found them to be a good value for the money, and the rooms to be comfortable if not luxurious. This location was a significant exception, and I can't recommend it to anyone.
During the first night of my stay, the HVAC unit leaked water all over the carpet. I reported it to the front desk, and the engineer came while I was out for the day. He left me a note saying that the drainage tray overflowed, he corrected the problem and shampooed the carpet. Sounded fine, but now the room reeked of carpet shampoo and the carpet was wet over a wider area. Is it fussy of me to think that a relaxing hotel stay includes being able to walk around your own room without shoes? In this room, the result was very wet feet. I requested a change of rooms and a refund for the two miserable nights I'd spent so far. The woman at the front desk was very sympathetic and helpful. She gave me a new room assignment, and said she'd refer my refund request to the manager, who of course was not present on the weekend, or on Monday and Tuesday (Christmas Eve and Christmas). I never did receive the courtesy of a reply from the manager, and no refund, partial or total, was given for those nights.
Beyond the carpet problem, the bathroom also deserves mention. The bathroom light and exhaust fan were on the same switch, giving the guest a fascinating choice: have a hot shower in the dark, or a well-lit shower under a cold wind. As for the towels, they look lovely and fluffy; but unless you enjoy exfoliating, you'll find them beyond scratchy and uncomfortable.
If my reservation had not been prepaid with no changes allowed, I would have been out of there after the first night. Unless you value economy over basic comforts, try another hotel in this area.
January 5, 2013
Rated 5.0 out of 5.0 by Lmartin Enjoyed our stay
I would recommend this place to anyone. Sarah at the front desk went above and beyond to make our stay everything it should be. Thank You Sarah
December 17, 2012
