Rated 3.8 out of 5 by 43
Rated 5.0 out of 5.0 by AznCleanFreak Great last minute booking!
I don't understand the bad reviews... maybe I came during a snowy day and fewer people were traveling. I had a very nice clean King room on the 1st floor (non-smoking floor), used my AAA and got it for under $50! I was pleasantly surprised, and next time I come through PA Tpke, I would return to this hotel, no doubt about that!
December 12, 2013
Rated 5.0 out of 5.0 by rbj13076 Great stay
If i have one knock, it's that the door on 215 needed 2 feet of seal on the lower part of the door, and that's it. Can't give knowledge to staff more than 4 stars because it's n/a, and the were very helpful. Staff would all say hi. Other than that, the room, small work out and laundry room are a bonus. I will stay again if I have to come back the the area.
December 9, 2013
Rated 2.0 out of 5.0 by Caz1 Convenience Yes...Privacy and Maintenance - NO
11/10 contact cust serv originally reserved for 1 night prebooked for myself & husband while on our way. Arrived and was informed by front desk staff that we did not have a reservation. After 15 mins and still no info in the computer had to complete booking again with front desk staff, due to personal reasons we had to extend our stay until 11/13. However on 11/12 without warning housekeeping entered our room, she apologized but said she was told the room was empty. A few minutes later front desk called to say we should have been gone and asked with whom and when did we re-register. She asked me to describe whom had completed my booking earlier that day. After she researched further she advised I was correct and Tammy had completed my reservation earlier that day, she did not apologize or give any explanation. We left for the evening, when we returned at 10pm our toilet was blocked. Went down to front desk was told by the young lady that maintenance was gone for the day but she could find me a plunger. I had to unblock the toilet myself. Next day I saw Tammy and advised her what had happened with the reservation situation and she apologized for the staff. Thankyou Tammy for apologizing for a bad situation.
December 3, 2013