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Rated 4.1 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by Texas Trip Excellent Property Front staff the night of our stay was very good. Very friendly, articulate and seemed to enjoy working with those who asked questions and inquired at the desk. July 27, 2014
Rated 5.0 out of 5.0 by Friendly and courteous personnel. Easy and courteous check in and check out. Room comfortable and clean. July 26, 2014
Rated 2.0 out of 5.0 by Candlewood, Hot Springs, AR We made our reservations by third party and while I understand that the hotel is not under any obgligation to deter from the reservation, they would not provide an upgrade in the room. At any other hotel that we have stayed with while booking through a 3rd party, the hotel was willing to upgrade the room without any additional charges. The staff provided additional blankets and pillows but we had to spend two nights on the floor. They would allow a room change on the next day but were going to charge us an additional $55 to do so. July 23, 2014
Rated 5.0 out of 5.0 by nice stay I would stay there again everyone was very nice and helpful . July 19, 2014
Rated 3.0 out of 5.0 by Not a very restful night... One of the beds in our room was by far the worst bed I've ever slept in. It sagged in the middle so much that my husband and I kept rolling to the center. The bedspreads and pillows were dirty as well. We stayed at this property about 3 years ago and had a superior experience which made this stay even more disappointing! On the other hand, the Front Desk staff was very good and welcomed me as an IHG member. While checking out, I mentioned the bed and the clerk immediately apologized and made note of our concerns. I hope the issues I mentioned will be addressed because we would definitely like to visit again - the property is in a great location, convenient to all the things we love about Hot Springs! July 9, 2014
Rated 5.0 out of 5.0 by Family Visit I've stayed at this hotel often when in the Hot Springs area for both business and pleasure. I find the hotel clean, comfortable and well-kept but I keep returning because of the quality, professionalism and courtesy of the staff. July 7, 2014
Rated 5.0 out of 5.0 by Clean room, comfortable stay Hotels in the Hot Springs, AR area are typically high priced compared to other cities. I booked the Candlewood because it was the best value for the money. The room was clean, comfortable and large enough that you didn't feel cramped. June 28, 2014
Rated 3.0 out of 5.0 by Unhappy in Hot Springs I was not pleased at all with the person in charge when I checked in. Maybe a bad day or maybe a new job. The mattress was terrible and the cost was way to high for what you get. I would not and will not recommend or stay there again. I am sure most of the people that work there are good people and would hate to see anyone loose their job but thay guy needs a career change. June 24, 2014
Rated 5.0 out of 5.0 by Internet The wireless internet was really slow. I was on the 3rd floor and I shared wireless with the 2nd floor. Everything else was good. The room had a full kitchen, which was perfect IF I wanted to cook. Would have love to have a continental breakfast. But I would stay at the hotel again in a heartbeat. It was quiet and very comfortable. I spent most of my second day in my room, relaxing. June 23, 2014
Rated 2.0 out of 5.0 by Nice Staff, bugs in bathroom The staff was friendly and welcoming. Room size was really good. Love that it had a full fridge. But, during my shower, a total of four bugs were seen crawling up wall. They looked like roaches to me. I did not make a big deal about it or contact anyone because my kids would have freaked out. It was a weekend getaway with my husband and kids for Father's Day. Plus, I am not a big complainer anyway. But, for the price of the room, I don't expect to see bugs anywhere. I was paranoid so I put all of the food including dry stuff in the fridge while my kids thought I was crazy, I am sure. I didn't sleep well because I thought about bugs all night. We stayed on the bottom floor closest to the highway so we heard motorcycles and such all night. But, I will say the pantry thing they have is awesome. I love that you can go in there and get anything by using the honor system! How rare these days! My kids loved getting ice cream, candy bars, and chips. They counted the money out and put it in the slot. They thought that was cool. So, in all fairness, I am sure the nice staff would have moved us to another room if I had given them the chance, but I did not want to upset the family and or embarrass my hubby on his special weekend. June 18, 2014
Rated 5.0 out of 5.0 by Efficient, simple, and comfortable I found the Candelwood Suites in Hot Springs, AR to be a comfortable place to stay for an extended visit. I was there for two weeks and was very pleased with the staff, the room, and location. Having free internet and laundry was a bonus, and the kitchenette was clean and decently stocked with cooking needs. Highly recommended. June 16, 2014
Rated 5.0 out of 5.0 by Very nice accommodations Pleasant experience. Staff were helpful in finding activities for our grandkids to do since Magic Springs was closed due to rain. June 15, 2014
Rated 2.0 out of 5.0 by AC not working AC not working and staff laughed when i mentioned it. June 13, 2014
Rated 5.0 out of 5.0 by very clean very clean property with friendly and professional staff June 9, 2014
Rated 5.0 out of 5.0 by Loved It !!!!!!!!!! We just love it.The room was clean and there was a lot room to move around in, and with 5 kids we needed the room.The staff was great , We arrived early,before check in and they worked really hard to get the room ready for us.Can't wait to go back. June 8, 2014
Rated 5.0 out of 5.0 by bed was not very comfortable The bed was not very comfortable to me. But anytime you are away from home it is to be expected. June 6, 2014
Rated 5.0 out of 5.0 by Great accommodations Candlewood hotels, in general, are great places to stay because they are always clean and, if you're like me and like to stay in rooms with a small kitchen, they are accommodating. And, I have always had a good experience with the staff, especially at this particular location. June 4, 2014
Rated 2.0 out of 5.0 by ROOM SMELLED TERRIBLE Customer service lacked. Not sure if it was just a bad day for them or if this is their normal level of service. Room smelled terrible and had leftover food in refrigerator, window was open with rain pouring in. Just a weird experience. Would not recommend this particular location if you desire any level of quality. If the room had been sufficiently cleaned, didn't stink to high heavens, and had staff who did not seem as though it was their first day, it would have been a fine lower quality motel experience. June 1, 2014
Rated 5.0 out of 5.0 by Most Excellent Stay We enjoyed Hot Springs for our vacation this spring and planned so many things to do. We found that Candlewood was not only very reasonable for a 4 night stay but it was truly home away from home. We came and went as we pleased, the staff was always kind, considerate and friendly, when we checked in Bob was most gracious. Although the room was furnished was a "full kitchen", who wanted to use it on vacation? We even went to the pantry every morning with our personal coffee cups and filled up rather than making it in the room. I would not hesitate to recommend this hotel to family and friends. And we certainly would stay there again if the opportunity arises. May 9, 2014
Rated 4.0 out of 5.0 by Very good rooms and service Everything was good the only inconvenient was the wifi I was told by the front desc lady that I had to google it for wifi on iPad or iPhone it was minor anyway it I'm mentioned in case you want to do something about it, thanks for the service everything was good and I would definitely recommend this hotel. May 7, 2014
Rated 5.0 out of 5.0 by Our choice in Hot Springs We live a couple of hours away, so we've sampled many of the motels in Hot Springs and now choose to stay at Candlewood when we have an overnight need to be there. Location is perfect and don't let the pastel concrete turn you off. The Staff are attentive, very nice and generous with extra pillows. The price is the best we've found for the digs, and if our stay is medically-based, the voucher from patient registration at the hospital (now St. Vincent's# brings the cost to down even further. If we could change one thing, it would be that the bed was not so tight to the wall on one side, making that nightly bathroom trip a tightrope walk. Other than that, each room we've stayed in has fridge #with own ice-maker in freezer!), stove, dishwasher, Wi-Fi and all the amenities. The bathrooms are especially spacious. April 13, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay We booked this hotel as we are on an extended road trip & like to cook our meals when possible. We had a couple of problems which were dealt with very efficiently. Maintenance came and tightened the table legs shortly after we checked in. The TV stopped working and the front desk staff attended to it quickly. The BBQ in the patio area was a bonus. The location worked well for our exploration of the Park and downtown area. Grocery stores and shopping nearby. If ever to return I might request a room at the back of the building away from the parking lot as it was a little noisy in the mornings. Windows open which was an added bonus..fresh air not canned! April 12, 2014
Rated 4.0 out of 5.0 by Enjoyed It Here Haven't been to Hot Springs in 21 years. A good friend of mine was having a birthday, so we all decided to come up there celebrate the birthday, go to the horse races and have a great time. And we did just that. Thanks for the stay and making everything enjoyable. April 6, 2014
Rated 3.0 out of 5.0 by Unexpectedly Disappointed We have stayed in this hotel once a year for the last five years and have always highly recommended it to others, if not on the website. This was the first year that we have been disappointed. We reserved a handicapped room since my husband has a prosthesis on his left left leg. He has to take the leg off to get into the shower and it is extremely helpful for him to have a handicapped shower. When we arrived there were no handicapped rooms available. They did try to compensate for this mixup by giving us a one bedroom suite instead of the regular suite that we reserved. My husband had brought his shower chair and was able to put it in the shower and get in and then take his leg off so we accepted this room. The next day we received two messages on our phone stating that we had to vacate the room because it was reserved for someone else and they would be happy to move our stuff to a handicapped room that was available. By the time we got back to the room and received the messages it was 6:00pm and we were supposed to be out by the 3:30pm check in. My husband went to the front desk to find out what was going on. My husband tried talking to a girl there but she would not come around from behind the partition to talk to him and referred him to the man at the front. She did not seem to want to talk to him. The man informed my husband that they had put the other people in a different room and that we did not have to move. This is the first time that we have felt that we didn't matter. My husband had talked to the same man who we believe to be the owner/manager of the property in the past and he was always friendly to us. This visit was much different and disappointing. First, to have reserved a handicapped room but none were available when we checked in. Second, to be asked to move out the next day after being told we could keep the room once we accepted it. Third, we were not recognized as Priority Club Members. Not a biggie, but have never been unrecognized before. Fourth, we stayed three nights but no one ever came in to clean or give us new towels. We stayed at another Candlewood Suites in Indianapolis the weekend before where we only stayed two nights but someone came in and cleaned up and gave us clean towels during our stay. I'm still hoping this stay was an exception and I will try to convince my husband to stay there again. If not, there is a Staybridge Suites in the vicinity that we may check out next time. March 26, 2014
Rated 4.0 out of 5.0 by Always a Great Stay We always have a great stay at the Candlewood. My family and I come down at least 6 to 7 times a year and have recently switched to this property. We have enjoyed it each time. Staff is always nice and polite and rooms are very roomy. February 26, 2014
Rated 5.0 out of 5.0 by Great Experience I would highly recommend the Candlewood Suites at 3404 Central Ave, Hot Springs AR 71913. The room was very clean and the heating/cooling worked very well. The staff was very friendly and were able to answer all my questions. February 21, 2014
Rated 5.0 out of 5.0 by Spectacular Stay First time staying and it was great. The room just blew me away with all the amenities. The best sleep ever. Will definitely stay again. January 20, 2014
Rated 5.0 out of 5.0 by Will definitely stay here again! The staff were all very friendly and helpful. In the future I will look to stay in candlewood suites. Our room was very comfortable and clean. The washers and dryers are free here. The location is perfect! January 3, 2014
Rated 4.0 out of 5.0 by Great value This hotel offers plenty of room and it's a great value vs. other hotels in the area. December 22, 2013
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